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Aparthotel

Ascott Raffles City Shenzhen

4.5 star property
Luxury aparthotel with an indoor pool connected to a shopping center in Shenzhen

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Photo gallery for Ascott Raffles City Shenzhen

Interior entrance
2 Bedroom Premier | Living room | LCD TV
Front of property
3 Bedroom Premier | In-room safe, desk, blackout drapes, soundproofing
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen
  • Pool
  • Gym
  • Room service
  • Breakfast available

Explore the area

View in a map
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, Shenzhen Bay Port
    ‪7 min drive‬
  • Place, Window of the World
    ‪7 min drive‬
  • Place, Shekou Ferry Terminal
    ‪9 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Studio

Executive Studio | In-room safe, desk, blackout drapes, soundproofing

Executive Studio

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Executive Twin Bed

Studio Executive Twin Bed | In-room safe, desk, blackout drapes, soundproofing

Studio Executive Twin Bed

  • 624 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bedroom Executive

In-room safe, desk, blackout drapes, soundproofing

1 Bedroom Executive

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Premier

In-room safe, desk, blackout drapes, soundproofing

1 Bedroom Premier

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Executive

2 Bedroom Executive | Living room | LCD TV

2 Bedroom Executive

  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 2 Bedroom Premier

2 Bedroom Premier | In-room safe, desk, blackout drapes, soundproofing

2 Bedroom Premier

  • 1464 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for 3 Bedroom Premier

3 Bedroom Premier | In-room safe, desk, blackout drapes, soundproofing

3 Bedroom Premier

  • 1916 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Shenzhen

Located in Nanshan, Ascott Raffles City Shenzhen is within a 10-minute drive of popular attractions such as Window of the World and Splendid China Folk Village. This 182-room, 4.5-star aparthotel has a restaurant, an indoor pool, and free in-room WiFi. It's connected to a shopping center in central Shenzhen, and a short drive from Coastal City and Xin'an Nantou Ancient City.
View more Aparthotels in ShenzhenOpens in a new window

What's nearby

  • MixC Shopping Mall - 3 min drive - 1.7 miles
  • Shenzhen Bay Port - 7 min drive - 2.0 miles
  • Window of the World - 7 min drive - 4.1 miles
  • Splendid China Folk Village - 7 min drive - 4.9 miles
  • Shekou Ferry Terminal - 9 min drive - 3.4 miles

Getting around

  • Xili Railway Station - 8 min drive
  • Nanyou Station - 11 min walk
  • Shenzhen Intl. Airport (SZX) - 34 min drive

Restaurants

  • ‪KFC 肯德基 - ‬3 min walk
  • ‪Pizza Hut 必胜客 - ‬5 min walk
  • ‪乐宴老北京铜火锅 - ‬4 min walk
  • ‪888湖南大碗菜 - ‬4 min walk
  • ‪重庆江湖菜.九鼎尖椒鸡 - ‬5 min walk

About this property

Ascott Raffles City Shenzhen

Luxury aparthotel with an indoor pool connected to a shopping center in Shenzhen
At Ascott Raffles City Shenzhen, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury aparthotel include meeting rooms, a business center, and laundry facilities.
Each apartment is soundproofed and features a kitchen with a refrigerator and a microwave. An LCD TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and slippers. Other standard amenities include an all-in-one washing machine and dryer, free bottled water, and a safe.
Recreational amenities at the aparthotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)
  • Playground

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 79.50 for adults and CNY 40 for children
  • A bar/lounge
  • A restaurant
  • Room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Laundry

  • All-in-one washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping center
  • In a business district
  • Near a metro station

Things to do

  • Golf driving range
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 182 units
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 79.5 for adults and CNY 40 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Check-in: 2 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ascott Raffles City Shenzhen Hotel
Ascott Raffles City Shenzhen
Ascott Raffles City Shenzhen Shenzhen
Ascott Raffles City Shenzhen Aparthotel
Ascott Raffles City Shenzhen Aparthotel Shenzhen

Frequently asked questions

Are free cancellation options available at Ascott Raffles City Shenzhen?

Ascott Raffles City Shenzhen offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Ascott Raffles City Shenzhen?

As of Oct 17, 2025, prices found for a 1-night stay for 2 adults at Ascott Raffles City Shenzhen on Oct 26, 2025 start from $117.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Ascott Raffles City Shenzhen?

This aparthotel is situated in Nanshan, close to Window of the World, MixC Shopping Mall, and Shenzhen Bay Port. You'll also find Shekou Ferry Terminal and Happy Coast within a short drive.

Is there parking available at this aparthotel?

No, there isn't parking available at the aparthotel.

Does Ascott Raffles City Shenzhen include a casino at the property?

No, Ascott Raffles City Shenzhen doesn't have a casino.

Will I find an indoor pool at Ascott Raffles City Shenzhen?

Yes, this aparthotel has an indoor pool.

What will couples enjoy most about a stay at Ascott Raffles City Shenzhen?

There are plenty of amenities for couples at this aparthotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Ascott Raffles City Shenzhen?

No, this aparthotel doesn't have a spa tub.

Does Ascott Raffles City Shenzhen have a restaurant that serves breakfast?

Yes, Ascott Raffles City Shenzhen serves buffet breakfast each morning for a surcharge from its restaurant.

Will Ascott Raffles City Shenzhen allow pets to stay for free?

No, pets and service animals aren't allowed at Ascott Raffles City Shenzhen.

Are there connecting rooms at this aparthotel?

No, this aparthotel doesn't feature connecting guestrooms.

How far is the airport from Ascott Raffles City Shenzhen?

The closest major airport to Ascott Raffles City Shenzhen is Shenzhen Intl. Airport (SZX), which is 14.7 mi away (34 minutes by car). Another top airport is Hong Kong International Airport (HKG), which is located 20.5 mi away (36-minute drive).

Can I book a room with a balcony at Ascott Raffles City Shenzhen?

No, there aren't any apartments with balconies at Ascott Raffles City Shenzhen.

Reviews

Ascott Raffles City Shenzhen Reviews

8.8

Excellent

9.0/10

Cleanliness

7.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 36 out of 63 reviews
Rating 8 - Good. 18 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 3 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

Reviews

10/10 Excellent

Qi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
a hotel that is convinient for long stay. Nice location, with plenty of choices of foods.
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a great place if you need to be in this area
Stayed 1 night in Apr 2025

10/10 Excellent

GAN

Traveled with group
Liked: Cleanliness, room comfort

good value,great location and superb beds

its for a group of 4 and the 2 bedroom suite was spacious, clean and the location of the hotel cannot get any better. highly recommend for an overnight stay at this hotel. the mattress was sooo comfortable all of us had such good rest..
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

8/10 Good

Samuel

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Josue

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice and spacious. Theres a mall next to it that has direct access with the hotel. The food there is good. Theres also a market to buy snacks.
Stayed 7 nights in Apr 2024

4/10 Poor

Ho Yi

Traveled with group
Disliked: Property conditions & facilities
The room is so small and very old unlike what the photos show on Expedia website (HUGE DIFFERENCE). The bed is so small, like a single bed but not queen size bed. Noisy environment, always traffic jam around the hotel. Very disappointing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Stayed 1 night in Mar 2024

10/10 Excellent

ChoongKiat, Singapore

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for business people...
Stayed 7 nights in Mar 2024

10/10 Excellent

Aaron Bob Man

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2023

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, room comfort

Staycation with Friends

Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and beautiful rooms!

The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Oct 2019

4/10 Poor

kelson

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Very bad breakfast!

The breakfast is terrible!!!!
Stayed 1 night in Aug 2019

8/10 Good

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay with friends

Stayed 1 night in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay with a touch of home-comfort

A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018

8/10 Good

Ringo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a family stay

New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent

Dinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ascott stay apr-18

Note this is an apartment type arrangement with a large room also containing a kitchen. There is no restaurant or room service but a maid service cleans and refreshes each day. Mall attached to building so food and coffee available close but it’s not clear from accomodation description it’s not a traditional hotel. Breakfast is predominantly Asian but a good selection. Wi-fi is free but is not the best as it dropped several times and could also be slow

10/10 Excellent

Josephine

Traveled with group
Liked: Cleanliness, room comfort

值得推介

住在這酒店經驗非常好。地點方便，而樓下是一個5樓的商場。很多餐廳的選擇。打車亦很方便。
Stayed 1 night in Jan 2025

10/10 Excellent

Chen Wei

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

8/10 Good

Josephine

Traveled with family
Liked: Cleanliness, room comfort

方便和舒適的好酒店

我登記的時候問前台我有沒有訂到第二天的早餐。他告訴我沒有, 但後來我自己發現我已付了錢。 我再次詢問才知道他們弄錯了。
Stayed 1 night in Jan 2025