The St. Regis Shenzhen5.0 out of 5.0
Recent guest reviews
I always feel at home at the St. Regis Shenzhen. All the staff from check in, concierge, restaurants, bar, butlers, cleaning crew are always hospital & courteous. I've been visiting the St. Regis Shenzhen since 2013 & always look forward to knowing I'll be staying there again whenever I visit Shenzhen. The pizza diavola from the Elba restaurant is the best diavola pizza I've tasted so far. Butler service can deliver a pot of coffee, not just a cup.
It is really first recommendation for trip, employees are well handled to question. it is warm when butler Faust came to me and assist me solving the issue, thanks for him to take care of my family and escorted my son and me to the new room, and with his special offer and help, we feel have good relationship with the hotel and expect to come back very soon, lovely.
This hotel is by far a head and shoulder above others in the area. Outstanding location plus perfect service, close attention to details makes this place my only destination to go. Each floor has a dedicated team of butlers to provide rapid responds to your requests. My personal butler is Foust Hong, great guy. Everyone in staff here are wonderful, if you ever find yourself in Shenzhen look up St. Regis, I️ recommend find Tatiana or Amy and let them help you all about where to go and what to do around Shenzhen.
I usually travel a lot for business and this hotel is always one of my favourites. Location, rooms, food and service are exactly what you expect on a luxury hotel. Special thank you to my butler during my last stay Rina, who was very polite and attentive and made me feel like at home. Keep up the good work!
I'm not used to the treatment I got at this hotel for 2 nights. It was over the top. After checking in on the 96th floor I was escorted via another elevator down to my room on the 84th. Upon elevator arriving I was introduced to my butler Cynthia who joined us in the short walk to the room with a fresh basket of fruits. Anything I needed told to dial her. Free coffee and espresso anytime delivered to room which I did take advantage of in the mornings. Views from now the 2nd tallest building in Shenzhen are amazing from the room. Right after I checked in walking through the lobby it was 'anything we can do for you mr clark???' Etc. Did visit the lounge on 100 to finish some work and again great views and service, music way too loud for my taste but easy fix, just leave if ya don't like it ;) Shenzhen metro connects through the basement of the hotel. Doesn't get an easier to get around the city than that. Neighborhood is mostly commercial but there are some 'local' markets and restaurants just outside the hotel in a short walk. Awesome hotel and highly recommend
It was amazing dinning experience at St Regis social buffet restaurant. I had never enjoyed myself more than I did when I attended your lunch buffet, Everything was superb, Food was so good, value for money. Quality of food make me really amazing. Chef and staff are so friendly always willing to help. Restaurant manager and Chef make me feel outstanding service experience. Sure I will visit soon and also recommend to my other friends have that extra ordinary dinning experience.
Very pleasant stay in St Regis Shenzhen. Had some food and drink at 100th floor during my stay. Really love the service from the staff especially Ms. Zoe Wang. Very warm greeting and smile from her since my entry and really impressed by the service from her. Would love to stay in this hotel again.
Upon arrival I was greeted at the check-in desk by Nina now I had not been there in almost 8 months however she was warm and pleasant and she remembered the things I ordered for room service and my preference of room & floor truly kind and genuine person. I needed to get my Sim card recharged in China Unicom the concierge Johnny did more than give me directions he walked with me and translated! I’ve been fortunate to have stayed in many high-end hotels and service like this is rare. I really enjoy the amazing breakfast buffet and young Mr. Fitzgerald is an outstanding professional manager of the 95th floor. And I got to enjoy some Indian food made by chef Paul who is in from India, excellent ! The food is excellent The service unparalleled, and the butler service holy smokes wake up early from jetlagged send the butler service a text message “please bring me some coffee” like magic knock on the door and there’s your cappuccino! Such great memories and always my go to favorite hotel in Shenzhen.
I ended up choosing The St. Regis Shenzhen almost by accident and I didn't regreted it for a moment. Had a wonderful time with some of the best views. The weather was great when we were there and so clear you can see all Futian and Shekou Port. Also worth mentioning the attentive service from the foreigner gentlemen in 95 floor , Emilio and Ruairi who gave me the warmest welcome. I live in HK and anytime that I come to Shenzhen, from now onwards, will always stay here.
Had a great stay in St. Regis, a superb place to unwind. The interior design of the hotel is magnificent, my room was well equipped with every single thing anyone possibly needs, that's a very thoughtful planning right there. The butler service was outstanding, Louis made sure everything is well taken care of. From our conversations, I could tell that he genuinely has the heart to serve and the will to help. Thank you St. Regis for your excellent hospitality.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 462 reviews