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The St. Regis Shenzhen

5.0 out of 5.0

Recent guest reviews

We came here for a mini getaway last year and we liked it so much we decided to come back for one-night stay over the weekend. I regretted my choice. The good points: 1. Location: it is connected to one of the major shopping malls in the city and so easy access to the underground. 2. Amenities: nothing that you wouldn't expect from this hotel brand. Except that unlike other St Regis in other places of the world, they don't offer coffee-at-your-order service, nor that they have a good coffee machine. 3. Front desk staff: they were efficient and professional when we were checking in. I registered my feedback upon checkout and the staff promised to have someone calling me back - and they did for 2 days continuously, unfortunately they caught me during meetings without leaving any voicemail. The let down: The breakfast : we went in at 9:50 a.m. and sat down, a bill was immediately presented to us. It was left at the side of our table, I found it inappropriate given that the breakfast doesn't close until 10:30 a.m. and we have our breakfast for free anyway. At 10:15 a.m. the waitress came again, demanding us to sign the bill now. I told her that I am not impressed but she wanted nothing but the bill so that she could dash off. The FHR programme and SPG status: the staff did mention our SPG status and the related benefits but did not volunteer to tell us what we get from the FHR programme, until I asked. Based on my last visit, this feels like a place that just want to offer fast service to its large group of customers - it is particularly obvious at the breakfast. Don't expect too much of "going extra miles" or tailored service. If you are OK just to enjoy the standard 5-star amenities and facilities of a St Regis, it is still worth going. If you expect 5-star service like us, then I would try another place.

First I have to give hats off to the butler service. I have often stayed here for my business trips and have yet found any issues. Always welcomed with a smile and personal greetings. Often when I am on my feet all day I called the butler service to get me some ice so I can ice down the swelling, within minutes the ice would show up. For me, I prefer the breakfast at this hotel compared to many others in Shenzhen. Their pastries and yogurt is the best.... For platinum members the happy hours are great from 5:30pm to 8:30pm everyday, which allows relaxation after a long tiring commute... The 96th floor lounge is a perfect place for sunset (when you get one in Shenzhen!), the bartender makes wonderful cocktails and Renault is always welcoming! The location of this hotel makes it ultra convenient to take the metro. I have and will refer others to this hotel as I know they won't be let down by the service. S. Le

One of the things that I weigh more important than most other aspects during a hotel stay is the view. And this hotel serves just that! The hotel floors starts from 75th and goes all the way to the top at 90th, being the second tallest structure in Shenzhen, you probably won’t be able to get a bad view from any angle! I stayed in a room on 88th floor, facing east directly looking at Shun Hing Square, which was once the tallest building in Shenzhen. The soaker tub in the bathroom has floor to ceiling curtain windows, just perfect for a bubble bath at night looking down to cityscape. The room is quite spacious with floor to ceiling curtain windows, serves unobstructed views to all around Shenzhen on different angles. One of the wonderful services from st Regis is their butler service. You really don’t need to distinguish whether it’s a room service or house keeping request, one button serves you all, and their butlers are quite knowledgeable with most concierge requests and restaurant bookings. During my stay, my friend and I had the pleasure to dine at their Italian restaurant Elba, I have to say that while it is quite pricey in comparison to the normal restaurants in China, you can just close your eyes and you won’t make a mistake and get something you don’t like! We tried out a couple of different dishes and appetizers and they are all cooked to perfection! This hotel is a wonderful choice and once you have stayed here, it will set the bar so high that few hotels in Shenzhen can match up to this experience!

Warm welcome and great services as usual to every customer. I left a bag of Chinese traditional medicine in the minibar during my last stay which is one month ago. When I checked in the hotel, the Frontdesk staff returned it to me during check out. Also, the butler knows my preferences and prepare the room before I get into the room. It’s the only choice for me when visit Shenzhen.

First time I stayed in this St Regis for couple of days, this time was more for leaisure then for business. Very friendly and efficient check in. One of the manager Carolina surprised me as she remembered my name and greet me every time . Also her team left small amenities in my room with handwritten card. That makes me feel very special. Breakfast was always delicious and one of the best I have had so far. See you soon .

I visited the city of Shenzhen for business in December and I opted for the St. Regis as meeting place for an afternoon tea. The hotel offers an outstanding service in terms of friendly staff and top quality food and drinks. I gladly remember Miss Karolina for showing my business partners and my self the hotel and its magnificent view at top floors. I strongly recommend it for both business choice and non !

From the moment I checked in, I was amazed at the attention to detail and service quality. I had an amazing Fortune room with great city views. The room is beautiful with well furnished linens, and details of a luxury room. The head concierge (who truly sets the cadence to a well oiled machine of service quality) arranged for restaurants, daily car service, and so many other details. She went the extra yard one day and decorated my room to lighten my mood one day. Very attentive. The restaurants were all fantastic. I ate breakfast every day on 95 - so delicious. The sushi restaurant was amazing and the daily breakfast was so fresh. The butler service delivered daily hot coffee. The butlers were easily contacted either via phone, wechat or the in room iPad. The gym was spotlessly clean and well stocked with gear and equipment. Hallways were spotless and everything always looked freshly cleaned and polished. Daily Platinum cocktail party on floor 100 is very well done. This is now my "go-to" hotel going forward for Shenzhen business travel. !!!!!!

I stayed in St Regis Shenzhen for the weekend with my hubby, since we approach the lobby, the welcome team greet us with great sense of hospitality, the foreigner manager Carolina invited us to enjoy the magnificent view with afternoon tea at 96 floor and also introduce the hotel facilities which we really enjoy the time with her, overall the hotel is great for get away escapade. Highly recommend to people who like to stay in luxury and high end brand. Thank you for the amazing time!

I stayed there for business and the receptionist gave me a nice room on the high floor with great views of the city. They have decorated the hotel very nicely and is top class in hospitality. Breakfast buffet had ample options for vegetarians (including few Indian dishes). The staff was very friendly and took care of all my needs. The room was very spacious.

During a recent visit to China, I traveled to Shenzhen and arrived at the St. Regis. I had not been to Shenzhen for 10 years, so you can imagine my surprise at how the town had grown. Upon arriving, I was greeted by Carrie Pan. Ms. Pan checked me in and offered to help me with transportation to a factory I had never visited before. Ms. Pan translated the company information into Chinese in the event I were to get lost, and need to ask for assistance. I was very appreciative of this helpful gesture. The next morning, at breakfast, I was greeted by Ruairi Fitzgerald. He brought me coffee and suggested the buffet, pointing out that if I ordered juice and an egg, it would be the same cost as the buffet. So, it was off to the buffet. Every morning after, Mr. Fitzgerald was there with a warm greeting. Another day, before heading to Hong Kong, Ms. Pan asked if I required assistance with anything. I told her I was off to HK. I asked for a taxi and Ms. Pan suggested the train. Not only did she suggest the train, but she took the time to walk me downstairs to the train entrance, to make sure I was safely on my way. Upon returning to the St. Regis that evening, I went to enjoy happy hour. Ms. Tatiana Markushina approached to inquire about my stay at the St. Regis. She also asked if I needed any assistance. I mentioned another meeting location which she researched. She returned with my travel options and followed by purchasing a train ticket on my behalf. Further, she arranged for a car to take me to the train. I was taken back by her efforts and thanked her for her time. Staying at the beautiful St. Regis is an experience by itself, as is waking up in the clouds each morning on one of its 100 floors. But it is the staff, which is the heart of the St. Regis, Shenzhen, and the reason why I will continue to come back. The entire staff went out of their way to make me feel welcomed and to help me accomplish my business goals. I highly recommend the St. Regis, Shenzhen and look forward to returning.

No 5016 Shennan Road East, Luoho Distr. Shenzhen Guangdong

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Indoor pool

Located in Luohu, The St. Regis Shenzhen is a leisurely stroll from popular sights such as Lizhi Park and Shenzhen Grand Theater. This 290-room, 5-star hotel has private in-room spa tubs along with 3 restaurants and a full-service spa. Centrally located in Shenzhen, the hotel is also a short walk from Shenzhen Museum and KingKey 100 and KK Shopping Mall.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

The 290 air-conditioned rooms feature 2 bathrooms. 46-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Private spa tubs, iPads, and iPod docks are also standard.


Property features

Guests of The St. Regis Shenzhen enjoy a full-service spa, an indoor pool, and a children's pool. There's free parking and limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a spa tub, and a sauna.

Room options

Allure Suite

King 1 | Sleeps 3

Caroline Astor Suite

King 1 | Sleeps 3

Deluxe City View King Room

King 1 | Sleeps 3

Deluxe City View Twin Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 535 reviews