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Sheraton Shenzhen Futian Hotel

5.0 out of 5.0

Recent guest reviews

After trying various different hotels around Shenzhen, I've been coming here every week for the past couple months. The facilities are nice, the rooms are well furnished and sized, and the location is quite convenient. The gym has some interesting facilities like a boxing ring. But, it is run by a third party, and the machines are a bit older and the environment not as nice as the rest of the hotel. I wish it stayed open later past 11pm. I also wish they offered some services other hotels in the area offer for their premium members, like free shoe shines or laundry each day. The best part of the hotel is the friendly and helpful staff in the executive lounge--especially Iris, Candy, Zoe, Miya, Kiko, and others. They go out of their way to welcome me each day. As soon as I arrive, they greet me and begin getting me my regular orders and finding me a good place to sit. They're also helping me learn some Chinese!

The Club Floor at the Sheraton Shenzhen Futian Hotel is great. All the staff are friendly and provide excellent service. Special mention and thanks to Iris, who makes the atmosphere extra special with her attentive and professional service.

Stayed here about a week ago, smooth experience. Sheraton Futian exceeded my expectations. Rooms are clean with decent size, very convenient location, walking distance to about everything. I visited the Executive Lounge several times during my stay, Miya and Kiko were very friendly and making sure I have all I needed. During the checkout process, Candy assisted me, which was another quick and pleasant experience. Will definitely come back again. All staff were very professional and thus making Sheraton Futian one of the top hotel on my list in Shenzhen.

Stayed here for a week for a conference at the city conference center. It is a gorgeous and opulent hotel located in mid-town. There are two subway stops in front and numerous shopping centers nearby. But it was hot, hot, hot outside and humid so walking was a sweaty endeavor. The hotel is air conditioned but the humidity finds its way inside. I set the AC low in the room and got most of the humidity out. The Deluxe King Club room was great with every amenity. Bed was very comfortable. Shower was large, full force stream and hot. Also a separate large tub. There were many English channels on the large flat panel TV including movie channels. The Sheraton Club was inviting with many attendants who assign you a seat and bring drinks. The food buffet was always good. It did seem a little warm in the room in the evening after a long day of 95 degree weather outside. But the drinks were cold. There were always small desserts out, morning, noon and night. And surprisingly there was guacamole, salsa and chips that was actually good. The hallmark of this hotel is the breakfast buffet. It is the largest I have ever experienced. There were multiple sections: American/English - eggs, ham, beans and tomato. The bacon was exceptional with a mapley taste. Entire sections for fruits, breads, pastries, juices, noodles, rice, yogurt and a congee section. Plus a made-to-order eggs station, a made-to-order noodles section, a made-to-order waffles & French toast section. Plus a full dim sum bar, full sushi bar and a full salad bar. Coffee was from an espresso machine, not drip. And tea. The croissants were perfect every day! The Danish pastries were made with fresh fruit every day! I guess I gained ten pounds on breakfast alone.

We can get on gmail, YouTube, Facebook in the hotel room. That's wonderful! Then the outdoor pool is closed. We have to wear swimming caps for the indoor pool. The cap looks just weird. Elevator ride is a disaster, there are many events going on the hotel, and local residents come over for lunch and dinner. Even the Gym was operated by a 3rd party. So we usually have to wait 5 minutes a or more to get on the elevator.

I had a fairly long stay here (~2 weeks) & staff was very courteous & helpful. Great club lounge experience. Staff went out of their way to accommodate any requests that I had. Experienced some internet issues a couple of times & they actually furnished me with my own router in my room to completely solve my issues.

I've always had high regards when it comes to Sheraton Futian, given my long history (over 40 nights so far). From the front desk staff to Mezzo (Italian restaurant) to executive lounge teams always do their best to make me feel at home. This week I brought a party of 6 colleagues to this hotel for a business meeting. I had bragged about the amazing service to convince the team to stay here for the four nights. Thanks to the great service everything went perfectly smooth, and all six became big fans for Sheraton Futian Throughout my stay, we were at the executive lounge, the hospitality from Hillary's crew (Kiko, Iris, Cyan, Zoe, Candy) was incredible. The team constantly got us what we asked for (lighting, air condition, more coffee..etc). My entire team was impressed by the VIP service for the duration of 4 days, which made me look good for recommending the place. Special thanks to Hillary for accommodating to the complicated invoices during checkout. Giana's Mezzo team was perfect, we ordered our pizza from the room due to tight 30 min lunch break and when we came down it was right out of the oven ready to go. No need to wait. Food was awesome. Mezzo team always recognize me on first-name basis (as well as the executive lounge team) and greet us with nice smile : ) The check-in staff was also flawless, Bree kindly catered to my request and got me the right room, on the wing with the gym. Bree was patient and courteous, I really appreciate her help. The best part was...recovery of my cell phone. I left my phone at the restaurant at breakfast. The breakfast staff picked it up, and had it delivered to me in the middle of my meeting in the executive lounge within an hour. I was super impressed. A big thank you to the entire staff at Sheraton Futian

I stayed in this hotel during my business trip to Shenzhen. It is situated in the heart of Shenzhen with good transport links. The room stay was comfortable but only suggestion is that in club lounge please have more options for breakfast for vegetarians. I have stayed in other hotels in Shenzhen which offer lounge facilities and have better choices for vegetarians. Over all good experience and staff were very helpful.

Great club lounge experience. Speedy and warm service. Two Thumbs Up! I had to run for a cab the receptionist Iris quickly arranged everything, with a touch of detail when she handed me an umbrella for the rain. Very detailed and caring.

I booked one night at this hotel. Upon arrival our booking of a smoking room with a king size bed was not available before there was a convention held there. So they upgraded us to a suite instead. That was so nice. There location is very convenient with MTR right next door and access to underground shopping is easy. The staffs are very polite and helpful. I highly recommend them for business and leisure stays.

Great China International Exchange Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Futian, Sheraton Shenzhen Futian Hotel is within a 10-minute stroll of sights such as Coco Park and Shenzhen Convention and Exhibition Center. This 354-room, 5-star hotel has 3 restaurants along with conveniences like an indoor pool and free self parking. In central Shenzhen, the hotel is also close to Shenzhen City Hall and Shenzhen Civic Center.


Relish the Italian cuisine at Mezzo Italian Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 354 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, free bottled water, and safes.

Property features

Guests of Sheraton Shenzhen Futian Hotel have access to an indoor pool, a health club, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include 29 meeting rooms, conference space, and a business center.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 3

Deluxe King Room

King 1 | Sleeps 3

Club Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 936 reviews