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Sheraton Shenzhen Futian Hotel

5.0 out of 5.0

Recent guest reviews

Chose this hotel due to its location, as it is walkable distance to many of the malls in Futian. The price is also great for the quality of stay and excellent customer service. The hotel conveniently has a metro station right outside although you can simply walk or bike to nearby malls and restaurants. I stayed in a Deluxe room and it was surprisingly bigger than standard sheraton rooms that i've stayed at in the past. There is also a family mart very close by for any last minute needs or late night munchies. Definitely will come back here, didn't get a chance to use the fitness room or swimming pool due to renovation however but will be back in no time.

Very great service, comfort room space and friendly staff. I take it as my first choice in Shenzhen. I can travel in the city, or I need go to Hong Kong or Futian Railway station is quite convenience.

I've stayed here with my family for the Chinese New Year. And there are lots of benefits during this time. For one guests have free dinner buffet and two there's free 30 minutes of VR game for the kids. The establishment is also literally right on top of a subway station that serves two lines (one of them is the most popular Green line that pretty much take you to all the good places in Shenzhen). Below is the review of the overall experience: 1) Check-in. Very speedy and efficient. Staff was full of smiles and explains everything clearly. 2) Room - I'm Platinum so got upgraded to a suite. Very nice and spacious. I especially love the view to the outside. One small quibble is that house keeping forgot to refill the tea bags in the room, but that's no big deal, and they do a great job cleaning the room (we have kids so the room can be messy, it looked brand new after their wonderful daily cleaning of the room). 3) Lounge - great lounge that you have plenty of tables to look out. Another small quibble is their coffee machine is broken so no Cappiciano, but again no big deal. The selections of breakfast and evening is excellent. Staff is very friendly and very responsive to helping you out. Overall I would say this is a great hotel to be in if you're at Shenzhen. The neighborhood is adjacent to two small malls, and the upside is it is very quiet at night. I would highly recommend this hotel if you are planning a leisure trip to Shenzhen.

The hotel is excellent and I recommend it to all. I write the review due to two areas of outstanding service/experience. Katrina met me in the lobby while I was checking out last year. It was her first week and she wanted to ask me about my stay. Normally I don’t have time but this day I did. She asked me if there was any improvement I could recommend. It just so happened that I had been frustrated each day of my stay by the illegibly marked Shampoo, Conditioner and Bath gel bottles. It seems my eye sight is deteriorating and I could not tell them apart, to the point I had to put on my glasses and pre-arrange the bottles prior to my getting into the shower. So I told all of this to Katrina just as a way to vent to her, and since she was new I was somewhat just giving her a hard time. In my next visit, about three months later I was truly shocked to find the bottles had been changed with larger bold easy to read descriptions. I was amazed! My complaint had actually resulted in a change to the bottles used. I told everyone I talked to for a month how my little suggestion had actually resulted in this, what I considered, pretty big change. I looked for Katrina on that trip and did not see her. I presumed she had moved on. I stayed a second time a few months later. Still the bottles were the new clearly marked versions, and still I was happy and amazed. Then I just stayed there again for three nights and on my second day, as I walked through the lobby, there was Katrina. I told her the whole story, reminded how we had met that day, and she confirmed not only did she remember our talk but it was my suggestion that caused the change in the bottles! Wow, I was amazed. Interestingly I have stayed at several other Sheraton’s (HK, Maui etc) and they all still use the impossible to read bottles. So a big thumbs up to the Sheraton Futian and Katrina. Ok, number two, around the same time I met Young in the western restaurant during my morning buffet, which is excellent. Young was Friendly and attentive. She went out of her way to ensure I had everything I needed as well as took her time in the busy morning rush hour to have a simple conversation. She noticed I used the local social network ap Wechat and we became wechat friends. Now on every trip I will mention to her I am coming and on every trip she takes the time to find me in the restaurant and catch up and have a small conversation. This really helps to make me feel like I have more then just a nice hotel to go to but a friend in China. Excellent job to the Sheraton Futian for listening and making me feel like part of their family. I would not even consider another hotel when I am in Shenzhen. And there are lots of choices!

Stayed for one night at the Sheraton Shenzhen Futian Hotel. I used to live in Shenzhen near Coco park so this hotel is very familiar to me. It is very centrally located and there are three big malls walking distance to this hotel. It is an older hotel but still very comfy beds and the staff here is super nice. The executive lounge is on the 24th floor and the pool is being renovated until April of 2018. Overall I like this hotel and would stay here again!

I stayed this hotel last Dec. for Christmas holiday with my family. Anyway, It seemed they didn't have enough bellmen or doormen. When I arrived at the gate I didn't see any staff welcoming us, I needed some help from them, holding a sleeping baby lots of luggage... my hands were full. and the room key didn't work properly. Although I had a bad start from the gate but I have to praise the guest service team staff. They are excellent Without Katrina and Alva's assistance, this trip would have been one of my worst trip. Plus. Lounge is not a big but quite cozy. it has a beautiful view.

I traveled to Shenzhen for business for a little over a week. The accommodations were great for this length of stay and the hotel was located close to transit around Shenzhen and into Hong Kong. Breakfast was generally good each morning - expensive and somewhat repetitive but got the job done.

Stayed for one night. Checkin and check out was very smooth with no problems. Got upgraded to a suite for being Platinum. The suite was really nice and the bed really comfortable. The club lounge is excellent with very friendly and helpful staff. Also went to the buffet in the exchange restaurant which had many choices both Asian and Western. The buffet had free flow beer and wine. Can’t wait for my next stay at The Sheraton Futian.

Great location, lively area! Easy to go for shopping, a lot of restaurants around. Staff is very polite and happy to help. Room is a little bit smaller comparing with other hotels in China, probably because the one side built in wall closet. You can only watch TV on the bed because the TV cannot swivel. No coffee machine but a hot water boiler for free instant coffee and tea bag.I am quite a little bit disappointed with not including breakfast (extra charge) because my company corporate rate (although I can get better and cheaper local breakfast nearby) ??! ! This is the first time I have this issue. It always including breakfast under my company booking the hotels in corporate rate in any hotel in China. A little bit over price for a 5-star hotel but 4-star service.

Humidity in the building is getting better and the smell is going away it seems. Service is average, barely speaking english, but surely dedicated. Breakfast choice in the executive lounge is quite poor. Also, Platinum members like me get little attention (I was assigned a 17th floor room when they had a 22nd floor room available amd I asked for a high floor room).

Great China International Exchange Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Business center

Located in Futian, Sheraton Shenzhen Futian Hotel is within a 10-minute walk of popular sights such as Coco Park and Shenzhen Convention and Exhibition Center. This 354-room, 5-star hotel welcomes guests with conveniences like 2 restaurants, a bar/lounge, and free self parking. It's in central Shenzhen and also close to Shenzhen City Hall and Shenzhen Civic Center.


Enjoy dining at one of 2 onsite restaurants including Mezzo Italian Restaurant, which specializes in Italian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


All 354 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, free bottled water, and safes.

Property features

Guests of Sheraton Shenzhen Futian Hotel enjoy access to free WiFi in public areas, 23 meeting rooms, and conference space. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, a kids' club, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

92.0% of guests recommend this hotel

Total of 1075 reviews