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Sheraton Shenzhen Futian Hotel

5.0 star property
Luxury hotel with free parking connected to the convention center in Shenzhen

Choose dates to view prices

Photo gallery for Sheraton Shenzhen Futian Hotel

Reception
Lobby
Exterior
Indoor pool, seasonal outdoor pool
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Great China Int. Exchange Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048
  • Shenzhen Convention and Exhibition Center
    ‪9 min walk‬
  • Coco Park Shopping Center
    ‪1 min drive‬
  • Huanggang Border Crossing
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

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Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room | 32-inch LCD TV with satellite channels, TV

Executive Suite, 1 King Bed, Non Smoking

  • 915 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King, Club lounge access

Studio Suite, 1 King, Club lounge access | 1 bedroom, premium bedding, minibar, in-room safe

Studio Suite, 1 King, Club lounge access

8.0 out of 10
Very good
(1 review)
  • 807 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room,1 King Bed, Club lounge access

  • 517 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room, 2 Double Beds, Club lounge access

  • 517 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 517 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)
  • 517 sq ft
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Shenzhen

Located in Futian, Sheraton Shenzhen Futian Hotel is a leisurely stroll from popular sights such as Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. This 5-star hotel has 354 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Shenzhen and also close to Shenzhen Civic Center and Shenzhen Concert Hall.

What's nearby

  • Shenzhen Convention and Exhibition Center - 9 min walk - 0.5 miles
  • Shenzhen Civic Center - 10 min walk - 0.5 miles
  • Coco Park Shopping Center - 1 min drive - 0.7 miles
  • Huanggang Border Crossing - 2 min drive - 1.6 miles
  • Huanggang Port - 3 min drive - 1.8 miles

Getting around

  • Gangxia Station - 5 min walk
  • Shenzhen Station - 7 min drive
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪江南味道 - ‬3 min walk
  • ‪永富茶餐厅 - ‬2 min walk
  • ‪太平洋咖啡 - ‬3 min walk
  • ‪必胜客 - ‬2 min walk
  • ‪东煌海鲜酒楼 - ‬3 min walk

About this property

Sheraton Shenzhen Futian Hotel

Luxury hotel with free parking connected to the convention center in Shenzhen
Guests staying at Sheraton Shenzhen Futian Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include meeting rooms, conference space, and a business center.
Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also available. Housekeeping is available on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Afterwards 迩逅吧
  • The Exchange 怡聚轩自助餐厅

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping mall

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (79 inch wide door)
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 1 2025 to August 31 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 373 per night
  • This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Rollaway bed fee: CNY 373 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Frequently asked questions

Are free cancellation options available at Sheraton Shenzhen Futian Hotel?

Sheraton Shenzhen Futian Hotel offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Sheraton Shenzhen Futian Hotel?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Sheraton Shenzhen Futian Hotel on Jul 10, 2025 start from $119.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Sheraton Shenzhen Futian Hotel?

This hotel is situated in Futian within a short 12-minute walk of Coco Park Shopping Center. You'll also find Huaqiangbei and Huanggang Border Crossing within a short drive.

Is parking available on site at Sheraton Shenzhen Futian Hotel?

Yes, self parking is offered for free at the hotel.

Does Sheraton Shenzhen Futian Hotel have a casino?

No, Sheraton Shenzhen Futian Hotel doesn't have a casino.

Is there an indoor pool at Sheraton Shenzhen Futian Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 9:00 AM and 10:00 PM and the seasonal pool is normally open from May until October. Note though that pool facilities will be unavailable from April 1 2025 until August 31 2025 (subject to change).

What amenities will couples enjoy at Sheraton Shenzhen Futian Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a restaurant, and proposal/romance packages.

Does Sheraton Shenzhen Futian Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheraton Shenzhen Futian Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Shenzhen Futian Hotel serves buffet breakfast for a surcharge each morning at The Exchange 怡聚轩自助餐厅.

Does Sheraton Shenzhen Futian Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sheraton Shenzhen Futian Hotel.

Are there connecting rooms at Sheraton Shenzhen Futian Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Sheraton Shenzhen Futian Hotel?

The closest major airport to Sheraton Shenzhen Futian Hotel is Hong Kong International Airport (HKG), which is 28.8 mi away (50 minutes by car). Another top airport is Shenzhen Intl. Airport (SZX), which is located 19.8 mi away (32-minute drive).

Are there rooms with balconies that I can book at Sheraton Shenzhen Futian Hotel?

No, at Sheraton Shenzhen Futian Hotel, there aren't any guestrooms that list a balcony.

Does Sheraton Shenzhen Futian Hotel have a wedding venue?

There are wedding services available at Sheraton Shenzhen Futian Hotel if that's in your vacation plans.

Sheraton Shenzhen Futian Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 237 out of 534 reviews
Rating 8 - Good. 188 out of 534 reviews
Rating 6 - Okay. 70 out of 534 reviews
Rating 4 - Poor. 28 out of 534 reviews
Rating 2 - Terrible. 11 out of 534 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

BEE YEN

Stayed 2 nights in Feb 2025

8/10 Good

Rui

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sean

Stayed 1 night in Dec 2024

10/10 Excellent

Sin Mei, Walnut

Business traveler
Liked: Cleanliness, staff & service, amenities
spacious
Stayed 1 night in Sep 2024

8/10 Good

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Dmitry, Seattle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Stayed 2 nights in Nov 2024

8/10 Good

margaret

Stayed 2 nights in Oct 2024

6/10 Okay

Ka Yi

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
Stayed 1 night in Nov 2024

6/10 Okay

SangMin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering that it is a 5-star rated hotel grade, the facilities and guest room interiors were overall very old, and even the strong smell of cigarette smoke when I first entered my high-class room (22nd Fl.) made my first impression very unpleasant.
Stayed 5 nights in Oct 2024

8/10 Good

Yisi

Stayed 2 nights in Sep 2024

10/10 Excellent

BEE YEN

Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 3 nights in Sep 2024

10/10 Excellent

KA KEUNG WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Liked: Staff & service

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t think I will stay here again. Hotel is old and run down. I was told there will be construction a day after I checked in. The construction was right on top of my room and started 7AM and last throughout the day, including weekend. There were no offer to switch me to a different room when the hotel was clearly not busy with much vacancy. Also, the AC was not working. No matter what you set it to, it stays at 25C. So annoying.
Stayed 10 nights in Sep 2024

6/10 Okay

Khoa

Business traveler
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located and convenient for dining and shopping. It’s a non smoking room, but it smells of smoke and mildew. Had a headache staying in the room with the smell, being a non smoker myself.
Stayed 1 night in Aug 2024

10/10 Excellent

Miky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, amenities
I like everything overall. Only issue is Air conditioner is too warm for me which it only limited low to 23 degree. I was standard expecting its low to 15 degree. Also, I came for conference workshops and the banquet room is really hot which I was sweat during presentation.
Stayed 9 nights in Jun 2024

10/10 Excellent

Mehran

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Lobby and breakfast.
Stayed 3 nights in Jun 2024

10/10 Excellent

Stanley

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was convenient and close to the subway. The staff was friendly room was comfortable.
Stayed 8 nights in Jun 2024

8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
On the whole good, but is showing its age.
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience Good location
Stayed 1 night in May 2024

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