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Sheraton Shenzhen Futian Hotel

5.0 out of 5.0

Recent guest reviews

This is the hotel you definitely want to stay at. The 5-star service is wonderful and the restaurants have a variety of options, including vegetarian (which has been a bit of the challenge for me China!).

This is an excellent hotel. Great service. Great location, right by the subway. Breakfast is way over-priced. But there are a lot of places to eat breakfast outside the hotel. One strange thing with our visit was, we had free breakfast for one night. After my wife and I had breakfast the one day, we were checking into it the next day and they told us that our free breakfast the previous day was only for one of us, not both! This was bizarre. I had never experienced this before anywhere in the world at any hotel, no less a Sheraton! We eventually resolved the issue, but it took several conversations with several staff. I concluded that there is some sort of deal between the hotel and the dining room. They must be separate profit centres. The other strange thing was when the hotel staff hailed a cab for us, two cabs pulled up. One driver, from northeast China (Dong-bei ren) threatened to kill the other driver and started punching him. The other driver was in the right - he had been waiting in the right place for the next customer. The Dong-bei guy tried to muscle in. The hotel staff should have taken his number and called the police, for uttering death threats. We gave our drive a very good tip!

In the middle of everything. The staff is always great in the executive lounge and very help full. I've been staying here for the past three years all always very happy with my stay. Metro stop just a few steps away so you can go all over everywhere easily. Also a great value.

Very nice service and city view! Food is also nice and delicate!Great in great!Especially Ms.Iris; Kiko and Zoe! They are really kindness and professional!Special thanks to those beautiful ladies again!

Zoe and Iris let me feel at home. They are the role model for the hotel services. I strongly recommend people to try Sheraton Shenzhen Futian. Zoe and Iris will give you their lovely smile. You'll love it!

I was in Shenzhen on Business and chose this hotel based on location. It was very convenient to travel via MTR as two lines are directly underneath the hotel. I also chose a room on the club floor which proved to be a very good idea. The staff was very professional and friendly. The breakfast was outstanding. Although I didn't make much use of it, afternoon tea with snacks were served. Included as a part of the Club room package was happy hour that included some real food and drink. This was wonderful because after a day of traveling around Shenzhen meeting with various companies I could come back the hotel and unwind with a beer --fantastic!

I like this hotel because it's close to metro line 1 & 4. It's only takes me 20 minutes to go to customer office every morning. The service is good as well. Especially, at executive lounge, kiko, Candy, Zoe, Iris and Cyan are always ready for help, very friendly and warmly.

Marvelous experience Very good attention from the staff @ all time Thank you KIKO and all your team for taking care of me during these 3 weeks It is good to feel this when far away from home Fully recommended hotel / very good situation / Subway and Shopping

Stayed at Sheraton Shenzhen Futian for a 4-day business trip. Great location. The only downside is the hotel is tired but what made it up was they had great staff. I am an SPG Platinum, booked with Best Available Rate, was upgraded to Club Floor. The room was clean and quiet but has an old hotel smell. Staff there tried really hard to server. Would definitely come back.

Everything was fantastic about the hotel. Breakfast was good with a variety of international food suitable for anyone from different countries who visits Shenzhen. Second time staying here for business. There will definitely be a third time.

Great China International Exchange Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Futian, Sheraton Shenzhen Futian Hotel is within a 10-minute stroll of sights such as Coco Park and Shenzhen Convention and Exhibition Center. This 354-room, 5-star hotel has 3 restaurants along with conveniences like an outdoor pool and an indoor pool. In central Shenzhen, the hotel is also close to Shenzhen City Hall and Shenzhen Civic Center.


Relish the Italian cuisine at Mezzo Italian Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


All 354 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, free bottled water, and safes.

Property features

Sheraton Shenzhen Futian Hotel features an indoor pool, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, free WiFi in public areas, and 29 meeting rooms.

Room options

Executive Superior Room

King 1 | Full 2 | Sleeps 3

Deluxe King Room

King 1 | Sleeps 3

Executive Deluxe Room

King 1 | Full 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 912 reviews