The Westin Shenzhen Nanshan5.0 out of 5.0
Recent guest reviews
The hotel has it all - great service, wonderful food (what a breakfast), one of the cooler bars in Shenzhen for views and a location near the major attractions, shopping, eating and subway. I recommend it! But the executive lounge is one with NO ouside view !
I have never felt so welcome in any facility before!! Employees are kind well train and understanding! They took care me and my friend when we are a total mass from the storm! The location is convenient! Thank you Westin!
I have been coming to Shenzhen for business for the past 5 years. Originally I was staying at a different hotel and finally asking around and trying different hotels came across Westin Shenzhen. I have to say that it is a great experience and every time I come back it gets better. Many hotels are good and enjoyable for a period of time but the ownership and management does not keep up with the property Westin Shenzhen is not one of them. The rooms are great size. It is a very clean hotel. The choice of restaurants is amazing. I highly recommend the Grange at the top floor of this hotel. It truly is a culinary experience. The breakfast buffet is amazing with a great selection of food for all. The staff are very nice and extremely helpful and to be honest coming to Shenzhen for business I really look forward to my stay at Westin. I highly recommend this hotel.
it was a very satisfying hotel in my life because there are a lot of kind people in this hotel especially hubert and heidi and vanessa they are very kind to me so i want visit here again i will be miss them
I stayed in Shenzhen Westin 99 days this year which is quite long and boring, it's lounge team which made me feel much better. At the time when I am leaving to other city, I'd like to thank Cindy and her team members, cute boys and girls on the 2nd floor (some have left Westin), I miss all happy time with them, they made me feel like staying with family and friends not lonely in hotel. Lounge is a good place to relax, have meeting.
The Westin was a cool oasis in a very warm journey. The weather was very hot but between the hotel and the shopping mall attached I was able to have some refuge. The rooms were very nice and the staff fantastic.
I have only listed my last trip for this review, but I need to say that my colleague and I have stayed at the Westin Shenzhen Nanshan multiple times a year for the last 5 years. The most important quality of any hotel has to do with the people who work there. They have been helpful in many ways for many different reasons. Indeed, some become like a family making you feel welcome. They are also sincerely concerned when you have a problem. The hotel is ideally located and attached to a first rate shopping mall with everything from a rich variety of restaurants, to food courts, to ice skating, to movie theaters - whatever you want or need. The Westin Hotel restaurant is terrific and the room service is friendly and prompt - always. There is a convenient van service to and from Hong Kong Airport and the staff is helpful in trying to get taxi cabs. However, be aware that getting taxis in China is not always so easy (especially on rainy days) so be sure to get the staff to call you a cab well ahead of the time you want to leave. If I go to Shenzhen, this is the only hotel for me.
I want to say thank you for the whole westin team. I enjoyed my holiday in westin.especially breakfast in 1st.once I arrived they always remember my name my room number and favorite seat without ask again!! btw,coffee shop supprised me by nice dessert and warm service! I will be back
Over the past two years, 2015 and 2016, my wife and I have spent a total of more than seven months in the Westin Shenzhen. That is not a typographical error. I teach in Shenzhen and we use the Westin as our residence while we're there. The place is immaculately maintained. The food service and amenities are among the best in China. We have been literally from the roof (the outstanding Grange Restaurant) to the basement (the equally good Five Senses restaurant) and everywhere in between. We have used the exercise facilities and the business center. We splurge on a room on the executive floors which gives us access to the lounge on the second floor where the staff treats us like visiting royalty. Almost all of this is attributable to the leadership and management skills of the general manager, David Cuddon. His civility, good humor and professionalism set the tone for the entire hotel. Indeed, as great as the physical facilities are, the people in the hotel are even greater. We will be back in May, 2017 for another three months.
The Westin Shengzen is 'best in class' and immediate go-to property within northern Asia. I travel extensively for both business and leisure, the Westin Shengzen is a stand out for me and a shining light within the competitive 5-star Asian hospitality market sector with outstanding warm and client/customer focused staff. A definite highlight for me is the fine dining Grange Grill and Terrace , located on Level 25 , featuring breathtaking views with a fabulous and ever changing up to-date menu is an absolute must and my favorite within Asia , the aged steak selection is an absolute must-try As an Spg Platinum member , I found recognition is second to none within the Spg program and a credit to all those involved For the Spg loyalists out there, a stay at the Westin Shenzen is essential ! You won't be disappointed I personally can't wait for a return visit. Highly recommended and excellent all round service, an asset to Spg for sure
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 538 reviews