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The Ritz-Carlton, Shenzhen

5.0 out of 5.0

Recent guest reviews

Our business stay at the Ritz Carlton in Shenzhen has been one of the most amazing hotel experiences any of us have ever had. The club staff Annie, Hugh and Jasmine were absolutely amazing, making us feel so welcome and special, as was the rest of the staff in the club level, providing a level of personalised service and care only experienced in small boutique hotels. The concierge staff were also fantastic and were very helpful with any requests or questions, especially Walter. Hotel amenities were great, location central and interiors modern and clean. Great food in the club level. Thank you very much Ritz Carlton Shenzhen, you have shown us what a hotel should strive to be.

I'm happy to say that Ritz Carlton, Shenzhen offers the best service amongst all the hotels that I've stayed around the world! It's amazing how their staff from all levels have such high inclination towards providing the best service to their guests. They are so caring and made me feel at home, showering me with surprises during my recent stay. Their club lounge staff, Jack and Erik does a wonderful job in taking care of my needs. Their rooms are well kept, clean and their bed is super comfortable.

This is my only choice of hotel when I travel to Shenzhen, I enjoy every single minute when I stay at hotel. Somehow it made me think it is my second home at ShenZhen. Highly recommend, not only because of the amenity, but most importantly the services and staff!

I'm travel to Shenzhen almost every week for business and most time I will choose Ritz Calton Shenzhen as my hotel. In March I have already stay twice here and every time when I'm back to hotel I feel like back home. I was upgrade to better room than what I expected. I'm really thanks for the front desk team to give me warmly welcome and arrange the excellent room for me. I'll also specially thank for Jessie Zhang, for her detailed and thoughtful arrangement for me and she also help booking the room for me when she know my future travel arrangement. This is very convenience to me and thanks for her good service. I will recommend this hotel if you have business travel or personal travel to Shenzhen. You will like this hotel.

Stayed here for a business trip in March. And I've have to say, the best hotel in China hands down! Excellent service from all members of staff! Greeted with a warm welcome from everyone as I step out of my hotel car to the check in counter! Only spent 2minutes at the front desk, as Iris walked me to my room to check me in as I relaxed. Iris showed me everything that I needed and was able to answered all my questions.They also have the most comfortable bed i've slept on in China! Differently coming back here when I come back to Shenzhen for work!

This is probably my 3rd or 4th stay in this hotel, for another week! Again, great experience and nice stay as usual. Surprise came in as I were upgraded to a bigger room this time, and assess to the lounge in level 26. The lounge is great and very nice dining atmosphere and view, and with great food! The services by the Guest Relationship Team was great especially with the warm welcome by Vivian, Jodie .... Hope to return soon with another upgrade :)

Great location directly opposite the exhibition grounds and very friendly and helpful staff, rooms are very big and nicely decorated. The best is the front office staff they are the best. Food is great too beings vegetarian the chefs went out of the way to make vegetarian dishes for me at breakfast and remembered to do the same the next day before I arrive and the vegetarian food was ready once I reached the Restuarant that's amazing also the Chinese Restuarant is very good with lots of vegetarian options and tasted great will for sure come back and stay here again anytime I visit Shenzhen

Stayed there for a few days with the family. Great experience! Staff was extremely nice and very friendly to our kids. Even had their own Check-in procedure. Breakfast is great and snacks and drinks at the club lounge was perfect. Special thanks to the staff and of course Anna who made our stay extra pleasant. The small presents for the kids and cake in our room was just too nice. I'll come back soon again. Would recommend it for everyone.

This is probably among one of the very first luxury hotels in Futian CBD area. Compared to other new hotels in the same area, this one may not look as big and grand from the outside but what I always appreciate about Ritz-Carlton is the quality of the room, food and service. I got free upgrade a couple of times and the executive room is very spacious. The bed I had was very very big and super comfortable. I also love the overall design. I've stayed there a couple of times for business and it was always a nice stay. I have had dinner at the cafe, the Chinese restaurant and the Italian restaurant. The Chinese restaurant is so far my favorite. The cafe has decent selection of food for buffet but the price is not cheap for seafood buffet only if you have the membership card which gives you 50% off for two people. The Italian restaurant is quite expensive (compared to local living standard). The only bad experience with the food was at my birthday last year, I had a $150 steak dish but had to get up at 3am to go the bathroom. Considering its CBD location and price range, I would say it is a very nice hotel choice if you travel for business and the company can pay for it. For family and holiday travelers, there can be other options in other locations.

I come to Shenzhen quite frequently for work and this is my favorite hotel by far. The staff is very friendly, facilities are clean, rooms are amazing, and the food is terrific. The buffet style breakfast and dinner suits all nationalities. The best thing about this hotel is the location. It’s walking distance to food, shopping, and the metro. If you’re looking for a great hotel in Shenzhen, then the Ritz Carlton is the place!

116 Fuhua San Road Shenzhen Guangdong

Located in Futian, The Ritz-Carlton, Shenzhen is within a 5-minute walk of sights such as Shenzhen Convention and Exhibition Center and Coco Park. This 280-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. Located centrally in Shenzhen, it's also near Shenzhen City Hall and Shenzhen Civic Center.


There are ample dining options with 3 onsite restaurants, including Flavorz, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6:30 AM to 10:30 AM.


All 280 soundproofed accommodations feature sitting areas. TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, minibars, and free newspapers.

Property features

At The Ritz-Carlton, Shenzhen, guests enjoy a full-service spa, a nightclub, and an outdoor pool. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, 2 spa tubs, and a sauna.

Room options

Club Room (Deluxe)

Full 2 | King 1 | Sleeps 3

Premier Suite

King 1 | Sleeps 3

Premier Room

Full 2 | King 1 | Sleeps 3

Club Room, City View

Full 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 824 reviews