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The Ritz-Carlton, Shenzhen

5.0 out of 5.0

Recent guest reviews

We chosen Ritz Carlton Shenzhen to celebrate an special occasion, it was planned almost a month before. I want to take this special opportunity to say Thank You to their customer relationship team and concierge team, they not only prepared what we discussed, but they even gave us a surprise by doing something extra, it was really touching my heart. Staffs from this hotel extremely polite, from house keepers to manager, they always greet and smile to you. Now I understand why they use slogan "Home away from home", completely agreed. Highly recommended !

I can't begin to express my adoration of this hotel. The experience I had there was so sublime it was almost unbelievable. It's a lovely property in a great location right across from the convention center and a huge mall. But the big attraction is the service. I was greeted by no fewer than four hosts who immediately gave me some water, took my bags and asked my to sit down comfortably as I checked in. A host named Tata saw to my every need, even surprising me with small gifts. The maid noticed that I had eaten a piece of fruit from the fresh assortment on my table. She left a note saying she'd noticed I liked fruit, so she left me a second plate full. She also noticed I'd been reading and left me a bookmark. I was so impressed that I cancelled my reservation at the JW Marriott for a return trip the following week and booked at the Ritz Carlton again. They let me store some luggage there while I was away. I realized I left a document in the suitcase at the Ritz and called the bellman to see if he could help. Alex immediately agreed and spent 30 minutes on the phone with me, sorting through the suitcase until he found it. He was so gracious. When I returned, it was early, not even 10 a.m. They immediately showed me to my room! Seriously, this is a 5 star experience.

I want to recognize the following associates for their hard work, exemplary customer service and for going above and beyond their normal duties. I truly feel like SZ RC is my home away from home. Please give them my thank you and recognition. They are truly amazing. In no particular order, the following associates are the ones that always make my stay enjoyable and relaxing after a long day at work. I consider some of them as my family. (I might have missed some of them below):. Kaly- flavors. She goes above and beyond of what you need.. truly exceptional customer service. Kaly always anticipates your needs and is one step ahead of you. And the service is always with a smile. Thank you for always sending me the Coca Cola tea, it is very helpful 😊 Teresa, Nina, Martin, Amy, Alvin, Fairy, Cliff, Tyler: flavors. Their customer service is excellent. They anticipate your needs and always provide service with a smile. You truly feel like you are at home with these associates. Aaron: reception. Hard working and takes care of all of your needs. Anj: singer at Curv. Truly an amazing singer and a good person. She adds to the personality of the hotel Austin: housekeeping manager. Thank you for helping me gifts for my friends birthday. Tamara: excellent service when you enter and exit the hotel. Always helping you with a genuine smile and warmth. And it always starts at top. Thank you Iwan for always stopping by and having a chat when you see me. Your associates follow your lead to provide exceptional customer service..

We live in Hong Kong and we regularly take 1-2 night holidays in Shenzhen or Hong Kong - a way to take a break from the busy life of the city. We like to stay in higher-quality hotels because - while we save money on flights - we find its well worth the extra expense. We've tried many - nearly all the 4 and 5 star hotels in the HK/SZ area and the Ritz in Shenzhen (Futian) is hands-down, the best. Better yet, the Club Floor in the Ritz is the best we've experienced anywhere in the world. First, the rooms are very comfortable - the layout, the lighting, the views, and bedding quality, and the bathroom are all the best we've seen. Second, the Club Lounge atmosphere, views, and food are all outstanding. But, best of all, the staff at the Ritz Shenzhen is so good at what they do, we simply can't find any hotel that matches their quality of service. Frank Yoon, the on duty manager, is super attentive and thoughtful about what we need; Cici, one of the associates there, got to know our family after only one night and knew what each of us liked and was so helpful. Jack, the previous duty manager who now works downstairs, was so friendly and explained to us how the hotel works - he also was kind enough, with Eric's help, to upgrade us to a Junior suite, which has the nicest bed we've seen at a hotel in years. Lastly, Ashley, who worked on the Cub floor for a period of time and has since been promoted - has also been terrific. We appreciate everyone's service - thank you guys! We love coming to your hotel and will certainly come back, often.

Enjoyed every moment of my 5-day stay in this hotel for a business trip. Location is great - 10 minute walk from the CBD with a nice mall, coffee and tea right across the street.The staff provide over-the-top service with small, intimate touches (e.g., flowers and notes from the cleaning service). I was very impressed with the efficiency and attention to detail, including their ability to track down lost sunglasses right before check out. The breakfast is wonderful, if not too much should you prefer a lighter meal.The gym, spa and pool are also very nice.

My favorite hotel in Shenzhen. Great team there to ensure positive customer experience. Just wanted to take the opportunity to mention three staff who went the extra mile to make my recent stay an exceptional one ; greatly appreciated! — Lynn Lin at Business Center; Jack Lian at front desk and Vicky Fu at Curv bar.

The service here is so great! EVERY staff is super friendly, active and helpful. I have to say this is probably the best hotel in Shenzhen, better than St. Regis and Four Seasons! 这家的服务超级棒!每个员工都特别好很有礼貌。在深圳可能这家算质量和服务都最好的酒店了,我觉得要比瑞吉和四季更好! 特别感谢6月5号晚上8点多在大堂负责提取寄存行李然后帮忙送上车的一位男员工(穿黑西装制服),可惜不知道他的名字。

Obviously the overall grandeur, AMAZING SPA, wonderful rooms and superb welcome warrant the full 5* for this hotel BUT, compared to other luxury hotels I’ve stayed at recently, there are a few things for them to improve on: the pool area felt VERY cramped with only a few places to sit or lie down; the wait for drinks by the pool was embarrassingly long; and my friend was charged 130RMB for a jug of milk she asked for to add to coffee in her room. These are the kinds of small things we didn’t expect to run into. That being said, I would definitely stay there again (the rooms and spa are truly wonderful, the staff are so helpful) but hopefully without the annoyances mentioned above.

每次来酒店都会见到付桂花在大堂,她的笑容真诚。使我每次去丽思卡尔顿酒店就像回家一样。 So happy to have This experience here with good service of Fu Gui Hua who is a quite nice person make me Just feel at my home! I will visit there again! 感谢这次旅程的经历!

She is an ambassador of the hotel She is so nice and she can speak well English I highly recommend people to go to Riz Again It’s not easy to find a 5 star hotel with excellent service in Shenzhen And Riz is always my first choice 每次来酒店都会见到付桂花在大堂,她的笑容真诚。使我每次去丽思卡尔顿酒店就像回家一样。

116 Fuhua San Road Shenzhen Guangdong

Hotel highlights

  • Walking distance to Shenzhen Convention and Exhibition Center and Coco Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Futian, The Ritz-Carlton, Shenzhen is within a 10-minute walk of popular sights such as Coco Park and Shenzhen Convention and Exhibition Center. This 280-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and a 24-hour fitness center. It's connected to the convention center in central Shenzhen and also close to Shenzhen Lianhuashan Park.


Dining

There are ample dining options with 3 onsite restaurants, including Flavorz, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

A TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include an iPod dock, a sitting area, and a minibar.


Property features

At The Ritz-Carlton, Shenzhen, guests enjoy a full-service spa, a nightclub, and a 24-hour fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include 2 spa tubs, a sauna, and free WiFi in public areas.

Room options

Executive Suite, 1 Bedroom, Business Lounge Access

King 1 | Sleeps 3

Deluxe Room, Garden View

Full 2 | King 1 | Sleeps 3

Club Room (Deluxe)

Full 2 | King 1 | Sleeps 3

Deluxe Room, Garden View

Full 2 | King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend this hotel

Total of 1916 reviews