The Ritz-Carlton, Shenzhen

5.0 star property
Luxury Shenzhen hotel connected to the convention center, a quick walk to Shenzhen Convention and Exhibition Center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Shenzhen

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Design Garden View King Room | 1 bedroom, premium bedding, minibar, in-room safe
Design Garden View Twin Room | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • Parking included

Explore the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Shenzhen Convention and Exhibition Center
    ‪6 min walk‬
  • Coco Park Shopping Center
    ‪1 min drive‬
  • Huanggang Border Crossing
    ‪2 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪22 min drive‬

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Room options

Premier King Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Executive King Bed Suite

  • 1119 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe King Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Deluxe King Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Executive Twin Bed Suite

  • 1119 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Premier Suite

  • 1119 sq ft
  • Sleeps 3
  • 1 King Bed

Club Premier King Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Garden View Twin Bed Room

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Premier Twin Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Deluxe Twin Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Premier Twin Bed Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Deluxe Twin Bed Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Design Garden View King Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Design Premier King Room

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Design Garden View Twin Room

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Design King Room

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Garden View King Bed Room

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Design Twin Room

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

The Ritz-Carltion Suite

  • 4801 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Carlton Suite

  • 1270 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Junior Suite

  • 667 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Shenzhen

Located in Futian, The Ritz-Carlton, Shenzhen is a leisurely stroll from popular sights such as Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. This 280-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym. It's connected to the convention center in central Shenzhen and also close to Shenzhen Lianhuashan Park.

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.4 miles
  • Coco Park Shopping Center - 1 min drive - 0.5 miles
  • Huanggang Border Crossing - 2 min drive - 1.3 miles
  • Shenzhen Lianhuashan Park - 2 min drive - 1.3 miles
  • Huaqiangbei - 3 min drive - 2.0 miles

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪金皇廷 - ‬2 min walk
  • ‪东煌海鲜酒楼 - ‬2 min walk
  • ‪唐恩都乐甜甜圈 - ‬2 min walk
  • ‪麦当劳 - ‬2 min walk
  • ‪Paletto意大利餐厅 - ‬1 min walk

About this property

The Ritz-Carlton, Shenzhen

Luxury Shenzhen hotel connected to the convention center, a quick walk to Shenzhen Convention and Exhibition Center
The Ritz-Carlton, Shenzhen features a full-service spa, an outdoor pool, and a 24-hour gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 600 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and DVD players. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, sitting areas, and minibars. Housekeeping is available on request.
2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Secured extended parking on site (CNY 60 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 for adults and CNY 108.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz 全日制餐厅
  • Onyx
  • Paletto 意大利餐厅
  • Xingli 中餐厅

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fenced pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (15,737 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 14 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 408.1 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Secured extended parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Is free cancellation available at The Ritz-Carlton, Shenzhen?

The Ritz-Carlton, Shenzhen offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Ritz-Carlton, Shenzhen?

As of Jun 16, 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on Jun 22, 2025 start from $181.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The Ritz-Carlton, Shenzhen?

This hotel is situated in Futian within a short 13-minute walk of Coco Park Shopping Center. You'll also find Huaqiangbei and Huanggang Border Crossing within a short drive.

Will I be able to park at The Ritz-Carlton, Shenzhen?

Yes, self parking is offered for free at the hotel. Extended parking is available for CNY 60 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa at The Ritz-Carlton, Shenzhen?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Thai massages, couples treatments, and body wraps.

Does The Ritz-Carlton, Shenzhen include a casino on the premises?

No, The Ritz-Carlton, Shenzhen doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Shenzhen?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 2 hot tubs. Guests have pool access between 6:00 AM and 11:00 PM.

Is The Ritz-Carlton, Shenzhen a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 3 restaurants.

Does The Ritz-Carlton, Shenzhen have a hot tub?

Yes, this hotel has 2 spa tubs.

Does The Ritz-Carlton, Shenzhen have a restaurant with a breakfast menu?

Yes, The Ritz-Carlton, Shenzhen has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Ritz-Carlton, Shenzhen allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Ritz-Carlton, Shenzhen.

Does The Ritz-Carlton, Shenzhen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Ritz-Carlton, Shenzhen?

The closest major airport to The Ritz-Carlton, Shenzhen is Hong Kong International Airport (HKG), which is 28.9 mi away (50 minutes by car). Another top airport is Shenzhen Intl. Airport (SZX), which is located 19.9 mi away (32-minute drive).

Are there rooms with balconies that I can book at The Ritz-Carlton, Shenzhen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Does The Ritz-Carlton, Shenzhen have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Ritz-Carlton, Shenzhen.

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 388 out of 515 reviews
Rating 8 - Good. 91 out of 515 reviews
Rating 6 - Okay. 15 out of 515 reviews
Rating 4 - Poor. 10 out of 515 reviews
Rating 2 - Terrible. 11 out of 515 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

KAI

Stayed 1 night in Jan 2025

10/10 Excellent

yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All stuff are super nice and helpful. Good location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Min

Stayed 2 nights in Dec 2024

10/10 Excellent

Tomer, Barcelona

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great service great location! I will definitely go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ehab

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazzasbazzar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience on all counts.
Stayed 2 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Stayed 2 nights in Oct 2024

4/10 Poor

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
空气不流通
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Leonard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店人員友善,房間舒適清潔,地點方便。
Stayed 1 night in Aug 2024

10/10 Excellent

Darsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though
Stayed 1 night in Aug 2024

6/10 Okay

Athanasios

overall normal

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet
Stayed 1 night in Jul 2024

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super !!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2024

10/10 Excellent

RYOSUKE

Stayed 2 nights in Jul 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Jun 2024

8/10 Good

Hungju

Stayed 2 nights in Jun 2024

10/10 Excellent

Siu Yin Maureena

Stayed 1 night in May 2024

10/10 Excellent

Shing On D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Stayed 1 night in May 2024

10/10 Excellent

brad, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

8/10 Good

Ka Wing Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024