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The hotel provided everything necessary for my stay in Hangzhou. A great breakfast buffet. Wonderful treatment from the hotel employees. I would recommend this hotel to others for the following reasons. It was provided us with comfort at a really good price, it was very clean and the staff are very polite and helpful. You get free internet and a great Breakfast included in the price of the room.
[...] It is a beautiful, comfortable hotel with great staff; however, it is a bit far from town center!
I stayed here not because I thought it was going to be a great hotel, a good deal, or in a stellar location, but rather because on their website they advertised an offer of the use of Smart Cars for guests. It wasn't clear whether this was a self-drive option or if it was complimentary, so I had a Chinese friend call and ask. Turns out that they charge a significant amount and you can't drive yourself - you have to hire the car with a driver. And the Smart Car has a capacity of two, meaning you can only go somewhere as a party of 1. Seems a bit silly. When I thought to cancel the reservation I was past the date I had to cancel by. That turned out to be a blessing in disguise, because, other than this glitch about the cars, the hotel exceeded all expectations and was by far the best of our two week long stay in China. As others have said, the hotel is serene, beautifully decorated, and has a wonderful, super-attentive staff that helped us in every way. There is a class and charm to the place which as far as I can tell is unmatched. The staff was particularly accommodating when we could not make on the night of our scheduled arrival due to train ticket problems in Shanghai. They allowed us to stay an extra day and did not charge us for the no-show. The room itself was gigantic and very well appointed. The bathroom, with a huge beautiful bathtub and separate shower, was splendid. The lighting was very well designed. And the details, such as the fine teas provided and the nice porcelain teapot, lend an air of elegance. While the car thing didn't work out, we did take advantage of another transport option - the free bicycles. The men's bikes are the cruiser type that don't have hand brakes - which was a bit scary for riding around the city. I suggest they improve the bikes on offer for the safety of guests, but it is a very nice amenity. As for location, you could do better and locate closer to the lake. The hotel is a few large blocks north of the lake area in a sort of nondescript commercial street. It's accessible to the lake by a short bike ride, however. For the price, and the second-to-none quality of the hotel and accommodations, you can't do better.