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Wyndham Grand Plaza Royale Hangzhou

4.5 out of 5.0

Recent guest reviews

Even though I am a seasoned traveler and I have been to China before, I underestimated the language barrier upon arriving at the Hangzhou International Airport at 11pm. Unfortunately, I did not have the hotel address in Mandarin and there was no one who spoke English that could help. I called the hotel and someone at the front desk quickly spoke to the taxi driver and I was on my way. Upon arriving at the hotel, I was greeted by Luca. He met my taxi, made sure I got a good room with a view of West Lake, and from there on all was well. It seemed like Luca worked 24/7 and was always available to help. From getting me access to a free bike via the free bike app, making sure my accommodations were to my satisfaction, providing directions to wherever I needed to go, to recommending great (and reasonable) places to eat. He even enrolled me in the Wyndham Rewards program to insure I get points on my next stay. The hotel itself was very luxurious and my room was very comfortable. I was able to get an unbelievable rate on hotels.com and I was amazed at the price to quality ratio. I did have to pay for the breakfast buffet and I did this despite the cost (approx. $20) just for convenience sake. While I have had better buffets, this one was pretty damn good and the staff there was also excellent including Alina who always made sure I had what I needed. Finally, upon departure Leonardo took care of my check out, stored my luggage, and provided great advice for both shopping and sightseeing. The Wyndham property is a star with truly outstanding service and I could not recommend it more highly.

The hotel was a walking distance to the central business district of hangzhou and also close to West Lake.The room services were great and so were the amenities.The food was also great coupled by the rich variety of chinese food.

We stayed there for 2 nights from 29 june to 1st July. We checked in and they gave us an upgrade as our room wasnt ready. From the first we were served by Leonardo Manilli, he was very helpful and friendly. The hotel as superb, beyond what we expect, especially the service. The room was nice, clean n spacious, and in the great location. The little touch like the maroon cupcake and the little bridge souvenir really brighten up my little princess day 😀 The breakfast was nice, a lot of choices and good quality and taste. We spent 14 days in shanghai n around. Spent in hotels near the bund shanghai, cruising with the best cruise company.. but Wyndham Hangzhou service is the highlight of our time in china. We hope they keep their service like that as I would definitely stay there again next time we visit Hangzhou. Big thanks to Mr. Manilli for your kindness and friendliness during our stay in Wyndham Hangzhou and for your recommendation of nice resto in shanghai bund.. we mentioned your name to the owner 😀😀 Regards Marshal Martinus and Ellyfang

Each time I stay at this place I'm reminded how personal the service is! If you want great food, impeccable service at a good price, this is the place. It's located right in downtown Hangzhou, a short walk from the fantastic West Lake area. I've been to a couple of weddings here too and they pull out all the stops! The British manager Chris is also one of the nicest guys you could meet...keep it up guys!

This weekend I went to Hangzhou, and wanted to stay near West Lake. I got the Hotel Wyndham Grand Plaza Royale... Perfect location... Pretty good Hotel, very, very clean... Great rooms, very big space... Pretty fair rate... Very comfortable... But, definitely the best question ever for this hotel experience was the amazing attention that the team members gave us... I have no words to express how well they took care of us... Best regards to Anna, Carla, Ellen, Leonardo, Paula and all that great team... I'll be back again and again... Thank's again...

Couldn't have picked a better location. Money for it is absolutely worth it. Hotel staff (who are mainly well trained and experienced foreigners and local fluent English speaking staff), made a huge difference in giving best advices and recommendations for our places to visit that helped us to the best out of our two days trip. Rooms were neatly done and super comfortable. Was a short but memorable weekend and would certainly visit one day again...

This is a well appointed hotel very close to West Lake. The hotel rooms were a generous size with comfortable beds. We particularly liked that it had a balcony- something you don't often find in China. The huge bathrooms had a tub, shower and make up station! Close to a large shopping mall and also to West Lake for an early morning walk. Lots of English speaking staff at this hotel - when our client arrived to pick us up the staff had things all under control. We had a fabulous breakfast which had plenty of Chinese and Western options as well as great coffee! Thanks Leonardo and staff for a great stay.

We stayed for two nights here and i have to say that the staff were absolutley excellent with a real desire to help us. The Manager Chris Dexter was superb and the lounge staff all really helpful - a special mention for Anna Gantseva who really did try and help us with every question from what way to walk to the lakes to where was good to eat etc. Overall the hotel was fab - they have a smoking issue like many hotels in China i guess so rooms can smell of cigarettes but they are trying to have no smoking areas and rooms so its a work in progress. The Thai restaurant in the hotel was stunning as well.

Before we visited Hangzhou we have heard about from the G20 meeting, I have to say this is a internationalized city in China still has strong Chinese culture , beautiful and peaceful. Wyndham Grand hotel made our stay absolutely perfect , very clean room, super good location, I believe each roon has it own balcony as well, the most incredible is the international management team, you would not have to worry at all for your communications in every corner in this hotel, I have to specially thank the guest service team and everyone else too, the knowledge of the city your guys have was very helpful, i don't know how your guys get know Hangzhou that well, great job! your team made our stay in China incomparable !

I have been coming to Hangzhou for many years and stayed at many hotels. Whenever a new one opens, I am intrigued to try a new experience but always end up staying at the Wyndham! Nobody and nothing in the city can beat their customer service! The international staff members from all over the world are super attentive and anticipate your needs before you speak out one word. All languages are spoken and a warm smile awaits you in the lobby, the Executive Lounge as well as the restaurants. A special thanks goes to Leonardo, Frances, Dennis and Sheyma who have been incredible over the years and are just amazing! Not to forget charming Oi in the absolute authentic and delicious Thai restaurant (book a table, especially on weekends!) is really friendly and professional! The location directly on the Lake but also within the City Center adds an additional plus! The beds are super comfortable, the rooms spacious and I especially like the Video on Demand system where you can watch hundreds of the latest movies for free! Definitely my first choice in Hangzhou!

No 555 Fengqi Road Hangzhou Zhejiang

Hotel highlights

  • Close to West Lake
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in West Lake, Wyndham Grand Plaza Royale Hangzhou is adjacent to Former Residence of Sha Menghai and a short stroll from Broken Bridge. This 4.5-star hotel welcomes guests with 293 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Hangzhou and also a short walk from Baochu Pagoda and West Lake Expo Museum.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

The 293 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and minibars. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free weekday newspapers, and free bottled water.


Property features

At Wyndham Grand Plaza Royale Hangzhou, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 834 reviews