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Wyndham Grand Plaza Royale Hangzhou

4.5 out of 5.0

Recent guest reviews

Our family visited Hangzhou last weekend - just before we returned to Australia. We booked accommodation at the Wyndham Grand Hotel and found it to be very comfortable and well situated. We had an easy walk to the beautiful West Lake and were only about 500m from the nearest Metro station. All of the staff were cheerful and most obliging - especially Orlando, the Guest Service Manager, who cheerfully assisted us plan our day’s excursion so we could make the most of our time in this picturesque area. He suggested an itinerary and organised a 6 seater car and driver to stay with us for the day (100 RMB per hour plus parking costs.) He also suggested a nice restaurant to visit on our back to the hotel after the spectacular Impression show. Orlando certainly helped to make our weekend a very memorable experience and I would certainly stay at the Wyndham Hotel if I ever visit Hangzhou again.

Had a great stay here,many international staff ready to help with anything we needed, which made the whole stay much easier and enjoyable. Miss Bia escorted us to the room and sent us cupcakes! Excellent experience!

From the time we checked in at the hotel we were received very warmly by Leonardo and his guest services front desk.. Helped us feel like a 2nd home. Room was spacious had all the amenities that we require. Would love to have a repeat stay if I am back in hangzhou

This should be the third year for us to stay in this hotel. There were several reasons for choosing this venue. Firstly proximity to Xihu scenic spots. Secondly the spacious rooms and facilities inside the hotel including dining venues and food choices and last but not least, the helpful services from the frontline staff particularly Bea and Anita. Highly recommend to others while visiting Hangzhou.

The Wyndham Grand went out of their way to make us feel at home during our weekend at the West Lake in Hangzhou. From helpful suggestions on where to find vegetarian food to a spacious and elegant room to ensuring we had access to English speaking staff who helped plan our activities, all of our needs were met and then some. The breakfast buffet was expansive from Western to Chinese options and was convenient to getting an early start on the day. The location is great as the NE entrance to the West Lake, about 2 blocks away. Highly recommend getting an early start before 8am. It will likely be a little hazy in the morning, but it usually clears up in the afternoon while you are out exploring the Bai Causeway, Xiaoying Island, or Taiziwan Park. Try to end the day on Hubin Lu to catch the sunset followed by a water show.

We (2 adults and 2 children) stayed here for a 2 night weekend break. We chose the hotel because of the TripAdvisor rating, location, and price and couldn’t have been happier. On arrival we were greeted by Zahrat and Leonardo, 2 front desk Managers who welcomed us like long lost friends and throughout our stay were always there with a smile and friendly conversation. Alessandro likewise offered the same level of service and friendliness in the hotel restaurants. What a superb trio. We really couldn’t have wished for better service. We travel the world for business and can honestly say these 3 staff members are THE BEST we have ever encountered. The Wyndham attracts the best staff because the hotel is terrific! Even the pool staff were really friendly (and the pool is worth checking out as we had a great swim). Breakfast was included and was everything you’d find in top international hotels catering for Westerners and Asian tastes. When we return to Hangzhou we will certainly come back to the Wyndham! Thanks especially to Zahrat, Leonardo and Alessandro in particular - the dream team!

Very well located hotel less than 5 min away from the West Lake. Rooms are spacious and very clean. Beds are comfortable. Service has been excellent with a special mention to Bia who kindly helped us to arrange for the hotel car to go to the emergency services in the middle of the night...All ended well fortunately. A place I would recommend for any traveller intending to visit Hangzhou.

Travelling for more than 30 years trough China for business and visiting many major 5 star hotels all over china was this my first stay at wyndham hotel in hangzhou. From the first step in the hotel we where warmly welcomed by the staff The spacious rooms with spacious bathroom where very Nice decorated Almost unlimited choise of pillows The breakfast was excellent with almost unlimited choise of food The well trained international staff was fluent in English and paid a lot personal attention to the guests Located a few steps away from West Lake an shopping area. This hotel was one of my very best experiences in china

Location is fine and a short walk to the lake side. If you wanna go running it’s really nice. Just outside there’s a small market that gives a good atmosphere. The hotel is itself is located ok, a little old but they try to cover up with some glamour decor. Lots of crystals, gold and you name it. The reception staff was really friendly and the manager was Portuguese and very chatty and service oriented. All in all an ok hotel for a night in Hangzhou at a fair low price. It think we got some sort of deal for a deluxe room at around 800 RMB, which was fine

I came to hangzhou, the such beautiful city with my parents. It is the first time they visited hangzhou . I was glad to book the room in your hotel. The foundemantal structures are sufficient. The room is cozy. Most importantly, thanks to Lin’s help. She didn’t only help us in checking in the room, but also gave us some good recommendations in Hangzhou. Thus, we had a really good time in Hangzhou in this month!

No 555 Fengqi Road Hangzhou Zhejiang

Hotel highlights

  • Close to West Lake
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Xihu, Wyndham Grand Plaza Royale Hangzhou is adjacent to Former Residence of Sha Menghai and a short stroll from Broken Bridge. This 4.5-star hotel welcomes guests with 293 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Hangzhou and also a short walk from Baochu Pagoda and West Lake Expo Museum.


This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


The 293 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and minibars. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free weekday newspapers, and free bottled water.

Property features

At Wyndham Grand Plaza Royale Hangzhou, guests enjoy features like an indoor pool, a health club, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 974 reviews