Wyndham Grand Plaza Royale Hangzhou4.5 out of 5.0
Recent guest reviews
The hotel which we wanted to stayed at was full and so decided to book Wyndham Hangzhou which we did not regret any bit. Leonardo, the Hotel Manager has been very helpful during our stay and even tried his best to resolve the air conditioned issues in one of the rooms as we were not used to the high temperature in the room. (it's near winter and most of the hotels and malls have switched their function of the air-con to only fan blower instead of having cold air too). We were also given a box of chocolates, compliments from the hotel which is really a very nice gesture from the Manager. Breakfast was great and all staff at the restaurants were very friendly too! It was an enjoyable stay overall and we will definitely come back again and also will not hesitate to recommend it to our friends.
I choose to stay in this hotel due to location and recommended by one of my friend. I was impressed by the friendliness of the staff, all of them are very helpful and smiling. I felt like home. The room was very comfortable and up to my preferences since I am allergic to feather, good coordination and communication, impressive! During my stay, I was busy during the day with meetings and all. It happen that on my third day, my client cancelled the whole day meeting appointment. Casually I asked to one of the Russian lady in the lobby about tour or things to doand she arranged tour for me within a second! The staff and service of this hotel are truly gem! Thank you, I enjoyed my stay and definitely will be back!
I had a great 3 night stay at the Wyndham. The room was gorgeous and it was a good sized room. Service was impeccable and the staff even helped me find a tennis court nearby, as the hotel has none. It is located just a short walk away, which makes it nice and quiet the evenings.
Slight hiccup initially, first room was clean but not tip top to a hotelier standard. The front office upgraded without a second question. Left my wallet and passport on the first room and Leonardo Manili helped me to retrieve it immediately. A Russian Management trainee showed patience while directing me to a location, printed a map to help me out. The rest of the staffs are very polite, even when English is their second language. The furnishings are well maintained by the engineering department, rather impressed by the amount of effort from each department.
THE ROOM: I was expecting this place to be great but the hotel room really makes you feel like royalty - mainly due to the design and decor. I received a single bed with plentiful of pillows (decorative and functional). Adjacent to the bathroom is a built-in vanity that has a full wall mirror. There was a bath tub and standing tub next to one another. The bath tub was provided with a head pillow and bath salts with the toiletries. I also had a wonderful view of Hangzhou city skyline from my room balcony (8th floor). THE FITNESS CENTER: my goodness, it was like a mini gym. They have daily classes with spinning (YES they have a spinning room) and a fully stocked weight room and cardio room. THE SERVICE: the concierge on the late evening I arrived was able to help me book for the West Lake group tour (in Chinese ~160RMB) that departed at 7am. Additionally he was able to help book the Impression Show the next evening after the tour. I don’t think any of this would’ve been possible at any other hotel. I was therefore able to optimize my time there.
I have been to many great hotels around the world but the service at Wyndham Grand Plaza Royale Hangzhou is just amazing. Not only the location is great as it is like 5 minutes walk to West Lake and is also surrounded by many restaurants. The assistant manager Sheyma is such a wonderful person. We had issues with our room's A/C on the first night and they took care of it right away and gave us some additional benefits to enjoy as complimentary for our inconvenience. Sheyma is always there to help and very caring to their customers. I highly recommend this hotel!!
Excellent room, with enough space for rest and work and very comfortable, The cleaning is also excellent as well is the reception team. The hotel is about 500m far from a shopping mall with several options of western food.
We were first welcomed by an extremely friendly and polite concierge named Charles Ma, Always smiling and being helfull. Then we checked in with an adorable trainee which I cannot remember the name but she was also very friendly and Always keeping eye contact. We got a free upgrade to a suíte which was a beautiful and spacious room with every utility we could possibly have and a balcony with a view to the lake's park. The hotel location is amazing! Just by the lake! Charles returned to our room with maps and guides in Korean, English and Chinese as he did notice that the 3 of us were from different countries! That was very kind and caring. The hotel's lobby is beautiful and has a great taste decoration. We were overwhelmed with joy in every detail about our stay. On the departure we were also approached by the AGSM Leonardo which was also very kind and helpful. That is definetly one of my top recommendations for hotels.
As a business traveller you can't wish more than spacious, well equipped and maintained rooms, delicious breakfasts, flexible and professional staff and good connections to the city with all comforts and interesting places to be. Grand Wyndham has it all against an excellent value for money. Go there !
We stayed in the hotel one week and hotel is indeed in good location and the staff of the hotel speak really good English. The staff of the hotel is very friendly and they were trying to support on maximum level. Most recommend hotel in Hanghzhou China.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 892 reviews