Wyndham Grand Plaza Royale Hangzhou4.5 out of 5.0
Recent guest reviews
The service from check-in to check-out was outstanding and the best I have experienced so far in China. Leonardo took good care of us and as it was my birthday, upgraded our room and showed us where to go on the West Lake. There is an unusual high amount of Westeners at the front desk and restaurants, which I haven't seen in any of the other hotels that I stayed in in China before. They made sure we were happy at all times! On Saturday evening, we dined at the Sawasdee Thai Restaurant and the atmosphere, service and food were just amazing! My friends arranged a birthday cake for me and it arrived as desert with all the staff singing at our table. Everyone was so warm and friendly that I would love to come back to this hotel.
The hotel is within a 5-minute walk to Westlake, particularly the Broken Bridge area, which is great if you're travelling with older folks! As it's not exactly situated right next to the lake, noise is not an issue, which is superb for light sleepers like myself. Despite the tiny hiccup with my check-in, I have to say the overall service was excellent and professional. We were well-received and greeted by Leonardo (hotel staff), and his service rendered to us was very genuine and personal. Having stayed in a chain of Wyndham hotels in the States for work, I'm particularly impressive with Wyndham Hangzhou's guest service, Leonardo really made my stay in Hangzhou a much pleasant one. As a whole, this hotel is great for families and couples alike!
The best 10 hotel in Hangzhou , when I go to Hangzhou , my friend Julian recommend choose this hotel , it's very convenient to the Westen Lake , just by walking is OK . The breakfast also very good and staff are helpful . Good experience in Hangzhou .
Just spend a few days at the wyndham grand plaza hangzhou. Much appreciated the friendly staff. Carla & Ariana from Guest Services were very helpful and breakfast was lovely with Roderick ! Rooms spacious and clean. Loved the Thai restaurant.
The staff at the Westlake Wyndham Grand were OUTSTANDING to say the least! They made us feel at home and VERY pampered. They helped us with the language, cab service, meals, laundry, entertainment; you name it! They felt like friends and family by the time we left. Saying goodbye to a handful of them, in particular, was difficult. THEY COULD NOT HAVE BEEN NICER! If we had even the slightest of "issues" they were right there to help us. We miss them. They made THAT favorable of an impression. Truly. Sincerely, Michele & John S.
We have stayed twice at this hotel (4 years apart) and both times were impressed by the staff. The hotel has a great location and the room is nice, but what stands out is the way that they go out of their way to make sure you have a good experience. For example, Leonardo walked a block with us, just to show us where was the Starbucks. When we could not reach the company that was supposed to send train tickets to the hotel, the staff tracked them down and we had them just in time. After traveling two weeks in China, one really appreciates a friendly, English speaking staff. If we return to Hangzhou, we will be back!
The room is spacious. Staff are all friendly. Great location, walking distance to West Lake and numerous restaurants. One minus is that coffeemaker in the room is not so good, couldn't brew hot but warm coffee.
We traveled in September 2017 for a family holiday and enjoyed our stay at Wyndham Hangzhou. The rooms were excellent, clean and spacious, but it was the friendliness of the staff and their dedication which turned our stay from an ordinary hotel stay to one of the best we found in China. The hotel is close to the West Lake and other tourist spots, making it a good choice for holiday makers. Thoroughly recommend!
The truth is that i traveled in Hangzhou, having in mind that im going for business. It turned out that this hotel made this completely different and converted it into something that i will never forget. From the reception and the well organized lobby, until Carla and Arianna who did the check in for me, to Roderick with whom i was chatting with during breakfast, this hotel has so many things to offer. The Thai Restaurant is a must and a highlight of the hotel, the room is amazing, the bed so comfortable and the services of the hotel are extremely fast.
I cannot recommend this hotel highly enough! From the moment I walked through the door all I encountered were helpful and caring staff. From the English speaking lady who checked me in and escorted me to my room to Roderick who took the time to chat at breakfast. But Leonardo made my visit so memorable, he made restaurant suggestions and escorted me to the in house Thai and even made sure that my taxi driver understood where I needed to go. I will return here next time I am in Hangzhou!
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 873 reviews