InterContinental One Thousand Island Lake Resort4.5 out of 5.0
Recent guest reviews
This hotel is a hidden GEM! our friends recommended it. And its fantastic. from the lobby to the overall aroma of the hotel! The room is PERFECTION. superb views, amazing decor and very spacious . it got everything you need! make sure to visit it if you were in Hangzhou, but the only downside is you have to pick a good day in CHINA. sunny no haze no pollution and high temperature. its pretty tough !
Wonderful weekend escape from the nearby big polluted cities. Helpful staff searching contact and making a stay memorable. Nice walks nearby, scenic views and lots of fresh air. Ambassador Lounge great to escape from crowds.
Truly one of the best hotels I have ever stayed in. We were given a suite overlooking the lake which made up for an amazing panorama, especially during sun sets. The hotel is furnished tastefully and suites come with a free-standing bathtub and little balcony. Food was fantastic, both for Chinese and Western standards. The only downside (if you can call it like that) are the many loud children near the pool area. Would stay here again.
Pros: Outdoor pool has great view Outdoors lakeside bar looks nice (but was not open during my visit) Cons: Room had water damage to ceiling and medium to severe stains in multiple locations (see photos) Check-in and check-out was slow Breakfast is overpriced (RMB 180 or about USD $30 per person) Indoor pool or whirlpool usage requires purchase of RMB 30 hair cap, for both males and females This place has seen better days. My family and I stayed at this hotel for one night while touring Qiandao Hu. Because we dropped off our bags in our room and immediate left for afternoon/evening activities, we did not examine our room carefully, which was a mistake. When we returned at night and took a closer look at the accommodations, we were disappointed. The rug on the floor and the wallpaper by the TV both seemed dirty. Furthermore, a large portion of the bathroom ceiling had significant water damage, and the shower and bathroom doors also had severe stains. (See photos.) The room—despite being non-smoking—had a faint but pervasive smell of stale cigarette smoke. We tried ordering a lavender-scented pillow from room service to cover up the smell, but the first one smelled like stir-fried vegetables and the second one had no scent at all. The AC vent is badly placed, so while on the bed, I was either hot with the AC off or freezing with the AC blowing cold air directly at my head. Because it was already 9 PM and we were only staying one night, I did not want to go through the hassle of switching rooms. (A room in that condition should never have been rented out at all!) Needless to say, it was not a pleasant stay for us. I suspect that this hotel is mostly meant to cater to local tourists and not international travelers. Qiandao Hu is more of a regional attraction in provincial Zhejiang as compared to, say, the Forbidden City in Beijing. And since this Intercontinental probably gets few international visitors, its standards seem to be that of a decent local Chinese hotel instead of an international premium chain.
Great for a weekend break with three swimming pools and lovely hotel room - if you get a lake view. Some amusements too such as buggy ride, bicycles, some water activities. However food in both the all day restaurant and club lounge was lousy! Uncooked chicken in the restaurant and food in the club lounge was cold and far from fresh. The worst was the eggs benedict - the only thing it had in common with a eggs benedict was the egg, and that was cold! Hot dog sausages, instead of ham, two slices of dry white bread, instead of muffin, all smothered in mayonnaise rather than hollandaise. Breakfast the following day not much better - hard fired eggs, cold potatoes and inedible sausage. The coffee was good though!
We visited as a big family group (4 rooms) in June. The resort has a lot to offer in terms of facilities: beautiful grounds, nice pools, walking trails, and a beach area with a bar. It also offers many activities such as bike rentals, water sports and also boat tours. Coupled with its secluded location, it is probably best resort in the area to relax and unwind. Sevices were uneven though: our party encountered one room that was not cleaned properly (toilet not even flushed) upon check-in, but the lobby manager didn't do anything about it, and had somewhat of an attitude, which was disappointing. One tip about dining on-site: skip the Chinese restaurant in the hotel. Instead take the paved walking path outside of the lobby, follow the sign and go to the village/family style restaurant about 5 minutes away - which offers excellent, clean and authentic local cuisine at a fraction of the cost.
Just came back from a very relaxing weekend getaway trip from Intercon Thousand-island lake resort, lets now talk about Pros and Cons of this beautiful resort. This is my second time here, first time I went with my boyfriend, loved it. This time I came with my two friends, still a great time. We weren't very happy about the first 10 mins when we got to the room. (No need to get into details), But the duty manager Joyce who helped us with professional manners and great patience. She is really great. Then cons----extremely non-professional lifeguard. We girls spent quite time at the outdoor pool as the weather was perfect on Sunday, and there weren't that many people in the pool either. My friend she took her watch off and put it under the chair, 15mins after we left, she suddenly realized it and went back to look for her watch. The lifeguard answered with a "no" without even asking for any details, just a "No". Frankly speaking, when we left, there was nearly no one there... so he would "know”. When the front desk manager came to ask him, he seems nervous and hesitated. Now I remember, towels were not replaced regularly, when we asked for towels, he was very impatient, even said "你们谁要的" with an attitude. As a lifeguard, he seems very distracted by his phone, and nails. What a shame...everything else about the resort was very perfect except for this part. One more staff I would like to mention was the gentleman who handed out lunch boxes to everyone who planned to take the bus back to Shanghai.I looked at his name tag (Last name is Mr. Li) He greeted everyone with a great smile, you can tell he is very considerate, passionate and responsible for his job, exactly the type of employees you would like to see at a resort. In conclusion, I would have given this place a full 10 if....
My wife and I spent last weekend in the resort. The overall experience was mixed: the location selection and room were beyond my expectation. Moreover, I couldn't agree more with some reviewers, there are still room for the resort to improve, such as the club, breakfast and check-in/out experience. The resort is excellently located far away from the mainstream tourism. I would say this is one of the best view point from the OneThousand Island. The hotel is family/kids friendly. There are plenty of facilities that you could enjoy with your family, like indoor/outdoor swimming pool, leisure areas, fitness room, lounge bar, etc. It also provides daily indoor/outdoor activities and most of them are well organised. We were upgraded to the Deluxe room in the 7th floor and the view was fantastic. The room was absolutely comfortable, spacious, and clean. I would comment more on what I was NOT comfortable with. 1. If you are OK with messy (not noisy) environment, I would not recommend guests with Club access to eat breakfast in the club (during weekend). Most of the foods are cold (even they are supposed to be hot, such as fried rice and noodles.) Even for western food lovers, you might not be happy with the food selections as well. E.g. there were no butter, fried eggs, deserts, etc. and you have to ask the waiter to fetch them for you from the main dining area in the first floor. But the club is definitely quiet with few guests. 2. There was no dedicated Check-in/out counter for either Elite or Ambassador members. I've been to some Intercontinental hotels in US and Japan and the dedicated Ambassador or Elite member Check in/out service were very sufficient and considerate. The Check-in experience was smooth and the hotel staff was super friendly and courteous. But there were two long queues in the morning when I checked out. I asked one of the front desk staff, who was standing beside one queue, if there was an Elite or Ambassador counter. She said no. Then, I asked if I could wait either queue to check out. She said yes. However, after 5 mins, the second front desk staff asked me to go to another queue to wait because the one I stood was only for Check-in. I understand there would be a Check-out rush hour. But the staff should be well trained to improve the efficiency and it would be nice to add a dedicated service for Elite/Ambassador members. All in all, I would return to this exceptional resort but I hope some of the services could be improved in the future.
Spent 3 days there, i think maybe 4 days will be better. The resort itself is very beautiful, the lcoation is fantastic, the room have to book the one face to lake, otherwise can't experience the beauty of this place. Due to the room type recommend picture is totally not clear online, i booked the room which is face to the another side of the lake, it's very disappointing upon arrival. I think hotel side should treat this serious because room type is extreme important and thats how you sell your better room as well. Next day this issue is been solved, but still, this is the basic for a hotel selling rooms online, and it bring guests very inconvenience during stay. Wish can be improved. The chinese restaurant is very good although a lot of dishes on the menu they don't have, but according to the advice of the waitress, we (4 pax) ordered half fish head which is really tasty, and the other food as well. The waxberry wine is sweet and nice to drink, strong recommend. Next day we visited the chinese restaurant near by called " Xian shan restaurant", it's horrible, dont understand why so many ppl like it, for us, the only advantage maybe the cheap price...... but it's no any sense to try there. Eat in the hotel. The breakfast is super messy, of course can image the resort main market is chinese families with children, but if the food and facilities can be better organized will be more confortable. for example, everyday i have to ask waitress help me to set up folk and knife on my table, althought they saw we had eggs on our table. And probably due to chinese usually dont eat sunny side up, the worst egg i ate in Intercon around is in this resort. Please do not use egg ring for sunny side up...... it taste really bad. Me and boyfriend tried SPA, luckily we did hot stone but the room is so cold, the therapist was nice want to offer me the heater in treatment room, but sorry to say i would prefer a warmer room for relaxing and sleep during treatment. do something to make the room warmer. And another disappointing thing is the sanua & steam need to inform Fitness center staff 1 hr in advance, make a sign board to let guests know in advance pelase. The staffs are very friendly, extra points. If have chance, will consider back again.
The setting of the InterContinental is stunning and very quiet. The resort by itself is very well built and the rooms and amenities are of great quality. The staff is very welcoming and helpful in many ways, beyond what you would usually expect. Which is quite a feat considering the standing of the place. English service is a bit limited for an InterCon, but they alway manage in a very charming way, so it's not an issue since it's not a business hotel, and you have time. Internet is surprisingly efficient as well. What really killed our stay is the food. While the breakfast is rather good, the restaurant is very noisy, and for a peaceful week-end retreat, it's not very enjoyable to start your day this way. Chinese restaurant is slow and of poor quality, especially if you consider the price. The western food is sadly no better. Our best find has been the french fries, which you will want as backup in case of your very likely disappointment with the rest of the food.
- Outdoor pool and indoor pool
- Concierge services
- Laundry facilities
Located in Chun'an, InterContinental One Thousand Island Lake Resort is within a mile (2 km) of sights such as Thousand Island Lake and Xiyuan Wharf. This 245-room, 4.5-star resort has conveniences like a full-service spa, an outdoor pool, and an indoor pool. Shijatang Park and Wangutang Park are also nearby.
All 245 rooms feature refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels and pay movies. Relax with a rainfall shower. Free newspapers and desks are also standard.
InterContinental One Thousand Island Lake Resort features a full-service spa, an indoor pool, and an outdoor pool. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and a safe deposit box at the front desk. Other amenities at this luxury resort include laundry facilities and a gift shop.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 192 reviews