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The East Hotel Hangzhou

4.5 star property

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Photo gallery for The East Hotel Hangzhou

Garden views
Lobby sitting area
Coffee service
Garden views
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005
  • Place, Westlake Culture Plaza
    ‪15 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Suite

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Luxury Suite

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Business King Room

Deluxe Business King Room | Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Business King Room

  • City view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for CEO Suite

CEO Suite | Down comforters, Tempur-Pedic beds, free minibar, in-room safe

CEO Suite

  • 893 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Business King Size Room

Business King Size Room | Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Business King Size Room

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Beds Room

Business Twin Beds Room | Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Business Twin Beds Room

  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Family Room

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Business King Room-free transportation within 10KM/stay

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Business King Room-free transportation within 10KM/stay

  • City view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Executive Room, 1 King Bed

  • City view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Located in Gongshu, The East Hotel Hangzhou is within a mile (2 km) of sights such as Wulinmen Wharf and Westlake Culture Plaza. This 122-room, 4.5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free valet parking.

What's nearby

  • Wulinmen Wharf - 14 min walk - 0.8 miles
  • Westlake Culture Plaza - 15 min walk - 0.9 miles
  • Hangzhou Opera - 17 min walk - 1.0 mile
  • Hangzhou Tower Shopping Mall - 3 min drive - 1.4 miles
  • Wulin Square - 3 min drive - 1.4 miles

Getting around

  • Shentangqiao Station - 9 min walk
  • East Railway Station (East Square) Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬13 min walk
  • ‪小饮与食中华料理 - ‬11 min walk
  • ‪背包十年 • 文化空间 | Desti Youth Park - ‬15 min walk
  • ‪新丰小吃 - ‬12 min walk
  • ‪Starbucks - ‬4 min walk

About this property

The East Hotel Hangzhou

The East Hotel Hangzhou features a 24-hour gym, free WiFi in public areas, and meeting rooms. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for CNY 330 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Guests can expect 40-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Tempur-Pedic beds with pillow menus and down comforters ensure a restful night. Other standard amenities include free minibar items, iPod docks, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free theme park shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CNY 124 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The East Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Pool

Family friendly

  • Children's toys
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 24 and April 29.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 268.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 124 per person
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

East Hotel Hangzhou
Hangzhou East Hotel
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at The East Hotel Hangzhou?

The East Hotel Hangzhou offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do close to The East Hotel Hangzhou?

This hotel is situated in Gongshu within a short 19-minute walk of Westlake Culture Plaza and also 17 minutes on foot from Wulinmen Wharf. You'll also find West Lake and Wulin Square within a short drive.

Is there parking available at The East Hotel Hangzhou?

Yes, valet, extended, and self parking are free at the hotel. Free RV/bus/truck parking is also available for guests.

Are there luxury amenities available at The East Hotel Hangzhou?

Yes, guests can indulge in luxuries such as a garden-view restaurant, a bar/lounge, and turndown service at this hotel.

Does The East Hotel Hangzhou have a casino at the property?

No, The East Hotel Hangzhou doesn't have a casino.

Will I find an indoor pool at The East Hotel Hangzhou?

No, there is no indoor pool at this hotel.

Is The East Hotel Hangzhou a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a pillow menu, a free stocked minibar, and a rainfall showerhead.

Does The East Hotel Hangzhou have a hot tub?

No, there isn't a spa tub at this hotel.

Does The East Hotel Hangzhou have a restaurant that serves breakfast?

Yes, The East Hotel Hangzhou serves a full breakfast for a surcharge each morning at The East Cafe.

Will The East Hotel Hangzhou allow pets to stay for free?

No, pets and service animals aren't allowed at The East Hotel Hangzhou.

Does The East Hotel Hangzhou have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The East Hotel Hangzhou?

The closest major airport to The East Hotel Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 21.6 mi away (36 minutes by car).

Are there rooms with balconies at The East Hotel Hangzhou?

No, you won't find guestrooms with balconies at The East Hotel Hangzhou.

The East Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 400 reviews
Rating 8 - Good. 122 out of 400 reviews
Rating 6 - Okay. 13 out of 400 reviews
Rating 4 - Poor. 3 out of 400 reviews
Rating 2 - Terrible. 4 out of 400 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

J S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

YUENYI BARBAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and everything

The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A thoughtful and comfortable boutique hotel

It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019

10/10 Excellent

RINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2019

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019

10/10 Excellent

Elaine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
Stayed 1 night in Oct 2018

8/10 Good

Yu

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay

It is nice and cosy
Stayed 5 nights in Sep 2018

10/10 Excellent

shieh, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, cleanliness, good food

I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
Stayed 2 nights in Sep 2018

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The East Hotel, Hangzhou

East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
Stayed 3 nights in Sep 2018

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
Stayed 3 nights in Sep 2018

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at The East Hotel Hangzhou

We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
Stayed 2 nights in Aug 2018

10/10 Excellent

MP, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really nice hotel

the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
Stayed 4 nights in Jul 2018

10/10 Excellent

MS LI T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful boutique hotel. Large, well-equipped rooms and charming and friendly service. A real home from home.
Stayed 5 nights in May 2018

6/10 Okay

Ming

Liked: Cleanliness, property conditions & facilities, room comfort

a little bit disappointed stay

The first night hotel is out of power in the 2:00 am( the hotel said it is route check repair), and it was so hot, I was being waked up, the bad thing is that the hotel do not give you a warning before this happen.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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