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The East Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

I stayed here not because I thought it was going to be a great hotel, a good deal, or in a stellar location, but rather because on their website they advertised an offer of the use of Smart Cars for guests. It wasn't clear whether this was a self-drive option or if it was complimentary, so I had a Chinese friend call and ask. Turns out that they charge a significant amount and you can't drive yourself - you have to hire the car with a driver. And the Smart Car has a capacity of two, meaning you can only go somewhere as a party of 1. Seems a bit silly. When I thought to cancel the reservation I was past the date I had to cancel by. That turned out to be a blessing in disguise, because, other than this glitch about the cars, the hotel exceeded all expectations and was by far the best of our two week long stay in China. As others have said, the hotel is serene, beautifully decorated, and has a wonderful, super-attentive staff that helped us in every way. There is a class and charm to the place which as far as I can tell is unmatched. The staff was particularly accommodating when we could not make on the night of our scheduled arrival due to train ticket problems in Shanghai. They allowed us to stay an extra day and did not charge us for the no-show. The room itself was gigantic and very well appointed. The bathroom, with a huge beautiful bathtub and separate shower, was splendid. The lighting was very well designed. And the details, such as the fine teas provided and the nice porcelain teapot, lend an air of elegance. While the car thing didn't work out, we did take advantage of another transport option - the free bicycles. The men's bikes are the cruiser type that don't have hand brakes - which was a bit scary for riding around the city. I suggest they improve the bikes on offer for the safety of guests, but it is a very nice amenity. As for location, you could do better and locate closer to the lake. The hotel is a few large blocks north of the lake area in a sort of nondescript commercial street. It's accessible to the lake by a short bike ride, however. For the price, and the second-to-none quality of the hotel and accommodations, you can't do better.

A brand new hotel with good amenities .....location is perfect and convenient , just needs a lot of work on the staff as its a new hotel and they are not really organized but they are very friendly ...

This hotel was amazing. The staff was extremely helpful, they all spoke English and were very responsive to requests. They patiently helped me print, scan and send a number of work documents. The food was good, and the cook kindly adapted to my food allergies. Room service was quick and very professional. The rooms were very modern and had all sorts of amenities. Highly HIGHLY recommended.

No.198 South Hushu Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Fitness center

Located in Gongshu, The East Hotel Hangzhou is within a mile (2 km) of sights such as Wulinmen Wharf and Westlake Culture Plaza. This 122-room, 4.5-star hotel has private in-room spa tubs along with a restaurant and free in-room WiFi. Located centrally in Hangzhou, it's also near West Lake and Hangzhou Opera.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


The East Hotel Hangzhou's 122 rooms are individually decorated and provide private spa tubs, free minibar items, and iPod docks. Guests can expect 40-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Memory foam beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, refrigerators, and espresso makers are other standard amenities.

Property features

The East Hotel Hangzhou features a fitness center, free WiFi in public areas, and a meeting room. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for CNY 330 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.

Room options

Luxury Suite

King 1 | Sleeps 3

Deluxe King Size Bed Room

King 1 | Sleeps 3

CEO Suite

King 1 | Sleeps 3

Business Twin Beds Room

Twin 2 | Sleeps 3