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The East Hotel Hangzhou

4.5 out of 5.0

Recent guest reviews

Staff is very welcoming and nice. Very good service when we ask for stuff. Especially Jason he’s a nice bloke. The restaurant food is very good and Jason gave me some tips about the restaurants. I love it.

The East is a thoroughly modern hotel. There is also an excellent Japanese restaurant on the ground floor hidden behind a fence. The rooms are slick & clean and quiet with gorgeous bathrooms and most have a view. My only caveat is that it isn’t close to any destinations we craved but this was always solved with a cab ride.

The best hotel in Hangzhou. Hand down. The room, the food and the service are just super. The concierge is very friendly and helpful. Will definitely come back. The only down side is the air con. Hope it will be working next time!

We spent 4 wonderful nights in one of the suites of this hotel. The services are exceptional, as well as the restaurant. We were also able to take advantage of 1 car a day to visit the many tourist sites in Hangzhou City.

A hidden hotel from the street, walking in felt a completely different vibe to most other hotels. The check in attendants were using Mac computers. Rooms were spacious and setup was different. The bed was very comfortable. Very pleasant bathroom with a big bath. Didn't get a chance to try though. Room service was good. Would highly recommend to other travellers wanting a different experience in this beautiful city.

We booked a family room for 3 for 5 nights during Christmas. We felt the great service from the time we touched down Hangzhou late at night to the time we departed for the airport. We would like to thank the team who recommended good travelling tips, arranging day tour (and took the trouble to call back the tour agency when found out that we were not quite satisfied with that travel agency), helped us buy train tickets to Suzhou, arranging airport pickups and other car trips, served us great breakfast and cleaned up our room etc. The hotel design is modern and cozy; the room is spacious. A little complaint though is that if an extra bed can be added instead of using the sofa as bed for the 3rd person will be better. Nonetheless, we were impressed by the great service offered by the hotel and will definitely recommend to our friends when they visit Hangzhou.

Located in residential area with a row of bakery, fruit store, cafes on both sides. Very convenient. Can get taxi easily. Lobby, breakfast restaurant and rooms are subtly tastefully with good color co-ordination. Big screen above reception shows different seasons. Rooms a bit dark but OK. Breakfast interesting. Will stay here again. Do get address of hotel correct for the taxi/ cab driver because the front is not conspicuous.

It definately stands out for its great location, friendly staff and excellent service. The room was upscale and very clean. Extensive Asian and western breakfast buffet/set menue with hot and cold foods. The concierge and front desk staffs are very helpful and courteous. A charming boutique hotel. I would definately recommend it to my friends!

Hotel is very well maintained both in facilities side and service side. I stayed with my mum from 26 to 29 Sept 2017. The service, I have to mention, truely stand out!!!Checking was a pleasant experience and we were happy to meet Mr Jason whose friendly and smile warmed our arrival experience and throughtout our stay. He also willing to help us to booking the ticket of Romance of the Song Dynasty Show and give us many helpful advises. Also, Amanda in front desk also provided a good service. Much appreciated ELLA to cleaning our room. Everyone was so warm and friendly that I would to came back to this hotel.

I stayed with my parents from 21/8/17 to 26/8/17. The hotel front desk staffs were all very helpful and friendly. They were willing to go the extra mile, which I was very impressed and grateful for. The room which we stayed in was very spacious and the bed was very comfortable. Would definitely return to this hotel if I were to go back to Hangzhou for a holiday.

No.198 South Hushu Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Fitness center

Located in Gongshu, The East Hotel Hangzhou is within a mile (2 km) of sights such as Westlake Culture Plaza and Hangzhou Opera. This 122-room, 4.5-star hotel has private in-room spa tubs along with a restaurant and free in-room WiFi. Located centrally in Hangzhou, it's also near West Lake and Wulin Square.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


The East Hotel Hangzhou's 122 rooms are individually decorated and provide private spa tubs, free minibar items, and iPod docks. Guests can expect 40-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private yards, refrigerators, and free newspapers are other standard amenities.

Property features

The East Hotel Hangzhou features a fitness center, free WiFi in public areas, and a meeting room. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for CNY 330 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and free use of bicycles.

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 340 reviews