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Four Seasons Hotel Hangzhou at West Lake

5.0 out of 5.0

Recent guest reviews

Stayed two nights just recently, this is a beautiful property nestled just on the Westlake, you could not ask for a more pristine location. Food in the Chinese restaurant was superb, to the point we went back on the second night even tho we were planning to try something new. Highly recommend the tea plantation tour with Forrest the tour guide who is extremely knowledge. All the staff were great but Vicky was exceptional who definitely could not do enough. Wayne Tan the hotel manager should be extremely proud to be in charge of such an amazing property

My girlfriend and I decided to have a weekend getaway to Hangzhou, and picked this hotel as our destination. We were not at all disappointed in its amenities. The hotel is gorgeous. Our room was spacious and beautifully decorated. There was also an outside pavilion with a stylish chair to lounge in. We were very excited upon arrival and thrilled by the bed, which had the most amazingly soft mattress! I could write an entire review praising that bed. That being said, we were a bit let down by the service in the hotel. Our problems started at lunch. We ordered a bottle of champagne rosé and it took about 20 minutes to arrive at our table; the same thing happened with our food. In fact, when appetizers arrived, I ordered a bowl of steamed rice to accompany my main dish and it took so long for the rice to come out I had already finished my main course so I ended up canceling it. However, our amazing waitress gave us espresso on the house to compensate. We thus were not too disturbed by the incident. However the main issue came later in the day. We wanted to take a boat tour of West Lake and asked the concierge whether they could arrange this. The concierge apologized and let us know that they could not arrange it anymore that day and we should try to get a tour by a local. We agreed and asked for a taxi to the closest dock. A taxi was pulled up, yet the taxi driver told us to go back to the concierge and have them explain to him where to drive us. We went inside to do so and were surprised to see the hotel give our taxi to other guests. When we asked for another we were told the hotel could not arrange this and we should walk to the dock, since it is only 10 minutes away. We agreed and set off to the dock. Once we arrived however, we had issues organizing a boat since our Chinese is very limited. We called the front desk and asked them to speak to one of the men offering tours in Chinese in order to organize it. However on the phone the concierge said they could, in fact, set up a boat tour from the hotel and that we should walk back in 20 minutes. Confused, we agreed. 10 minutes later they called back and said they could actually not set up a boat tour. A third call revealed they actually could. We ended up walking back to the hotel and being driven back to that same pier where we finally were able to take a boat tour. We were a bit irritated since we were only in Hangzhou for a weekend and we had many plans that day, yet wasted around 2 hours dealing with the concierge. The boat tour was fabulous and our experience was much improved by our driver, Forrest. Forrest was an amazing guide and when he picked us up he took us to the City God Temple and the market. He was very insightful and friendly and I highly recommend setting up a tour with him. At the end of the day we were just confused as to why the Four Seasons did not set up the tour in the first case as we would have loved to have visited one of the pagodas or temples around the lake instead of wandering around. Overall, this was still a great stay and I would recommend the hotel for its beautiful design alone.

Having stayed at half a dozen Four Seasons properties, this one has been the absolute best! The service is flawless and exceeded expectations. Every single staff member we met was kind, helpful and sincere. I choose this resort to propose to my now fiancé and the team here did not disappoint. The hotel is meticulously maintained in excellent condition. The location could not be better as it is secluded away from the city centre but within a short cab ride away. The natural scenery surrounding the resort is gorgeous. You have your own private Westlake retreat without having to leave the property. The breakfast buffet had a very nice assortment of western and Chinese cuisine. Great quality and selection! With lots of made to order options. We ordered room service for breakfast one morning and twice for dinner. Alan who brought us our breakfast the first morning casually asked what fruits we liked. Later when we ordered room service for dinner he surprised us with a fruit bowl with our favourite fruits and a box of chocolates for our engagement. This was a very nice touch! The spa is phenomenal. The treatment rooms were all suites and beautifully designed. If you love spas like my fiancé then visiting this one on your visit is an absolute must. Prior to her treatment we did a tour of the amenities and the spa attendant (I didn’t have her name but she said she was from northern China) was exceptionally kind and informative while showing us the features of the spa. Concierge-amazing job setting up our room for the night of our engagement. Thank you to Randy and the concierge team for putting together a beautiful display in our room. I had been in touch with the concierge team prior to the visit and had particular requests of how I wanted things to be and they delivered 100% Lastly, a huge thank you to Vicky, the guest relations manager. She went above and beyond in every way to ensure this trip would be special for my fiancé and I. She also helped us arrange a great driver for a day tour of Hangzhou’s attractions (highly recommended). To the entire team at The Four Seasons Westlake, thank you for an excellent stay. This team epitomizes why Four Seasons is our preferred accommodation when we travel.

When you visit Four Seasons Hangzhou, your retreat experience begins prior to arrival. An effortless reservation and itinerary planning, all neatly thought out for you. A warm welcome upon arrival by their Guest Relations Manager Vicky, who further walk me to the room with a seamless check-in process. The room, need no further explanation, is that familiar comfort and high-standard you’d expect from a Four Seasons Hotel. The little details such as high-quality toothbrush, personalized welcome cards, and my favorite fruits, makes you feel at home despite being halfway around the world. And the hotel itself is a winter Eden garden, surrounded by a scene of poetic elegance and peacefulness. Waking up to the harmonious gentle water stream outside and cool breeze swaying through the balcony. Take a morning walk through the corridor the entire residence is dedicated to your relaxation both mental and physical. The Spa is no doubt a pamper one must indulge in. At The Spa, you are the emperor in this private palace. Special thanks to Penny, for her detailed explanation to assisting you to choose the suitable massage essence to the caring advice for the right treatment for your wellbeing. One of the highlights was also the West Lake boat tour from the private pier arranged by the concierge team. An authentic Chinese cultural experience, parallel to the experience of Gondola when in Venice. But the breath-taking serenity surrounded by illuminating early morning mist of Autumn is like no other. The concierge Randy even thoughtfully prepared blankets for us to keep us warm during the trip. Four Seasons Hangzhou indeed and left me with more lasting memories than any other properties I have stayed in over the past years. My gratitude to hotel manager – Wayne and congratulation to your team for delivering such genuine hospitably going above and beyond to show me the Four Seasons experience. I have felt it is no longer a service they strive for, but a lifestyle. The only unfortunate was to have to depart.

Consider yourself lucky if you get to stay in this hotel. Everything was absolute perfection. The staff is friendly, courteous and anxious to please. The rooms are beyond comfortable.The food in both restaurants is very good. Dumplings for breakfast--it doesn't get better than that. And whatever you do, make sure you pay a visit to the spa. It is unsurpassed.

Every aspect of the hotel experience and hospitality was carefully considered and evidently genuine from beginning to end. There were no needs unmet and our experience was personalized and convenient throughout the stay. Although West Lake lay beautifully only a short walk away, there was little desire to leave the magnificance of the hotel. It's a truly special property, and perfect for a memorable change of scenery. Highly recommended.

I cannot say enough wonderful things about the team at this Four Seasons!! Upon arrival, I was greeted by name at my car and escorted immediately to my suite where I was checked in with the least amount of inconvenience possible. When I needed anything - from currency exchange to safety pins - they bent over backwards to provide it. And when you're on the other side of the world for weeks of business travel - that makes you feel pretty good. The accommodations were beautiful. The bed was a glorious cloud of comfort. The bathroom elegantly appointed (amazing bathtub!). The living space and patio were a lovely way to appreciate the surroundings even though it was snowing outside! And the spa was an experience unlike any I've ever had - and I love going to the spa!! And every night when I returned to my room, there was a treat personalized just for me. If you have the opportunity to visit Hangzhou, stay here! I've stayed at other Four Season - but none have come close to delivering this level of service and comfort.

Beautiful hotel with a splendid Chinese garden, the best I have seen at any hotels. Room is very spacious. Service excellent. Great staff. Our guest relation manager, Vicky Yang is very pleasant and helpful, impressive!

The hotel itself was a beautiful stay. But the highlight was actually our private driver, Forrest. He went above and beyond to make sure we were satisfied. I highly recommend staying here just so you can have Forrest show you all of the local spots in Hangzhou.

I went to Hangzhou for the first time and specifically to Longjing Manor and their tea planation. Forrest was our private driver as well as tour guide. He speaks very good English and he made the tour very fun. He brought us to the origin place of Longjing (dragon well) and the tea plantation.

5 Lingyin Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Xihu, Four Seasons Hotel Hangzhou at West Lake is a leisurely stroll from popular sights such as Hangzhou Botanical Garden and Quyuan Park. This 78-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central Hangzhou and also close to Yui Fei Temple and Su Di Causeway.


Dining

Enjoy the garden views at WLB Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is served for a fee each morning.


Rooms

All 78 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and slippers. IPod docks, sofa beds, and refrigerators are other standard amenities.


Property features

Four Seasons Hotel Hangzhou at West Lake features a full-service spa, an indoor pool, and a fitness center. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 4 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend this hotel

Total of 551 reviews