Four Seasons Hotel Hangzhou at West Lake5.0 out of 5.0
Recent guest reviews
My wife, 5 year old son, and I stayed at the Four Seasons West Lake over Christmas 2017 for 2 nights. The stay was wonderful and exactly how we wanted to spend a mini getaway for our holiday. It's a nice break from China's bigger cities. Hangzhou as a city has a nice relaxed vibe to it especially in the non-peak season (like winter). The property it set in a quiet part of West Lake and the landscaping and grounds are lovely. Nice to go for a stroll in the early morning. They have an outdoor children's play structure. And like other Four Seasons we have been to, they treat young travellers very well with the little touches - a step stool, roll away bed/crib, children's bathroom amenities, children sized bathrobes and slippers, arrival treats, fish feeding and other mini activities, and because it was Christmas, a nice little stocking and gift. We were greeted like family upon arrival. The hotel manager, Mr. Tan, and the guest relations manager, Ms. Vicky were welcoming, professional, and extremely helpful as was the concierge staff who arranged for a private tour of the nearby tea plantations with a very good local tour guide, Mr. Forrest who was knowledgeable and spoke English well. There were other tour options available (boat tour of West Lake, etc.) but we didn't avail ourselves of these due to a lack of time. The rooms and décor are nice. The basic room is a decent size for a family of 3 including a roll away bed that was setup for us. The only area that I thought could be improved was the F&B. Not that there is anything wrong with the menu but I thought it could perhaps use a few more international dish options (example: nasi goring, pizza, etc.). Also, the kids sized meals are a bit on the smaller portion size for 4 years old and above (or if you have a younger child who eats like a 5 year old). The quality of the food was on par however with other Four Seasons properties I have stayed at. All in all, a wonderful, blissful stay at a wonderful property with wonderful and caring staff. They really treated us like family and attended to my every request - both pre-arrival and during the stay. Both Mr. Tan and Ms. Vicky greeted us upon arrival and said farewell upon departure. Very professional and personalized service. Thank you Four Seasons West Lake!
Our three night stay in Hangzhou will always be a memorable highlight of our trip to China thanks to our Four Seasons experience. West Lake is truly beautiful but also very hectic and packed with tourists. All the noise washes away once you enter the lobby. The hotel layout is intimate and relaxing with perfectly manicured grounds shrouding you in a feeling of bliss. The pool/spa area is truly serene! Service is par excellence--with Vicky, Wayne, Ocean and Wayne--there to meet your every need. We were fortunate to be able to experience an amazing Italian feast prepared by visiting Chef Aniello from Four Seasons Beijing (thank you Michael for insisting!). And, Wayne, your warm and genuine nature is truly missed in Hong Kong and we know why! We hope to return to this amazing hotel in the not too distant future. Thank you all for a wonderful visit!!
need more staff at breakfast place, need quicker service at the lobby bar, need easier in/exit of underground parking, need bigger workout room, need better way to access internet, everything else is perfect
My experience with Four Seasons Hangzhou was pleasant from the beginning of my stay till the end. When my family and I arrived at the hotel by a boat ride in West Lake (which was also an exceptional experience as the scenery was picturesque, and only hotel guests could visit the inner West Lake), we were warmly greeted by the manager Mr.Wayne, of Four Seasons Hangzhou and one of the assistants, Ms.Nicky. The friendly assistant brought us up to our room right away without having to settle at the check-in counter so that we could save time. The room view was breathtaking as we strongly requested for a lake view, and our needs were met. The room was very spacious too. In addition, the assistant showed us some tourist attractions that we should visit in Hangzhou- which proves that the workers are well trained and provide great service. Given all this, Four Seasons had made my family and I happy in Hangzhou as well as providing us a sense of belonging.
Four Seasons Hangzhou at Westlake is the best hotel that I had visited. If you want to take time off from your busy life, this is the best place to go. Staff are very courteous and the room and the surroundings are incredible.
Just recently returned from a wonderful experience in Hangzhou. Staff was professional assisting in every little detail from booking reservations and getting tickets to even helping with my didi taxi. Rooms were fantastic and the food is great! Spa and pool area are beautiful and well maintained. Worth every penny! If one finds themselves in Hangzhou they would be remiss not to give it a try.
Superior Hotel in a stunning location in the beautiful West Lake area. I've been coming here since the Hotel opened and I'm always impressed with the staff, the accommodations and the beauty of the area.
West lake is something special but huangzhou city is really horrible! So if you are planing on visiting the area I think four seasons has the best location by the lake in a very tranquil area. Spa treatments are very good.... the only problem is that the hotel is open to all tourist (not only staying at the hotel) we even had some people walking in our private terrace! You feel like there is no privacy! Also there is a Chinese restaurant and we were lucky to have dinner there because they mostly have locals or Chinese tourist that are not in the hotel. It is a shame that they open the doors to anyone.... specially if they are not staying in the hotel.... the place is truly beautiful and you can walk around the lake any time of the day!
We’re currently staying at hotel for family weekend, it’s our very first time in Hangzhou and also first time in Four Seasons hotel, the service is excellent. Guess Relationship Manager Ms Vicky is a great staff that has been taking care us during our stay, thanks for arranging a very nice quiet and comfortable room we’re really enjoying our stay at Hangzhou Four Seasons Hotel. It does made a lot easier and different. We’ll definitely come back here again.
Room had balcony overlooking garden, sitting area, good size work area,separate bathtub and shower, good size wardrobe with sufficient hangers, TV in front of bed. Feels like being at home. Vast garden.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Xihu, Four Seasons Hotel Hangzhou at West Lake is a leisurely stroll from popular sights such as Hangzhou Botanical Garden and Quyuan Park. This 78-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool. It's in central Hangzhou and also close to Yui Fei Temple and Su Di Causeway.
Enjoy the garden views at WLB Restaurant, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is served for a fee each morning.
All 78 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and slippers. IPod docks, sofa beds, and refrigerators are other standard amenities.
Four Seasons Hotel Hangzhou at West Lake features a full-service spa, an indoor pool, and a fitness center. For transportation, you can make use of an airport shuttle during limited hours for CNY 600 per vehicle roundtrip, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 4 meeting rooms, and conference space.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 535 reviews