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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou

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Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, sun loungers, lifeguards on site
Exterior
Exterior
Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Reviews
9.8

Exceptional

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Popular LocationHangzhou Botanical Garden1 min walk
  • Popular LocationWest Lake2 min drive
  • Popular LocationLingyin Temple3 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)25 min drive

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Room options

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room King

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • 786 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Villa

Lagoon Villa | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Villa

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (West Lake)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal Villa (West Lake)

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • 1292 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for West Lake Villa

West Lake Villa | Exterior

West Lake Villa

  • 1508 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room 2 Double Beds

  • 786 sq ft
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
Grand Hyatt Hangzhou
Pool
Spa
Parking included
Free WiFi
8.6 out of 10, Excellent, (359)
The price is $201
per night
$234 total
includes taxes & fees
May 26 - May 27
Grand Hyatt Hangzhou

About the neighborhood

Hangzhou

Located in Xihu, Four Seasons Hotel Hangzhou at West Lake is adjacent to Hangzhou Botanical Garden and within a 10-minute walk of other popular attractions like Quyuan Park. This 5-star hotel has 78 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. It's connected to a shopping center in central Hangzhou and also close to Yui Fei Temple and Su Di Causeway.

What's nearby

  • Hangzhou Botanical Garden - 1 min walk
  • Zhejiang University Yuquan Campus - 14 min walk
  • West Lake - 2 min drive
  • Lingyin Temple - 3 min drive
  • Broken Bridge - 4 min drive

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • The preferred airport is Hangzhou (HGH-Xiaoshan Intl.): 26-min drive, 21 mi/33.8 km.

Restaurants

  • 朴墅 - 11 min walk
  • 景上书院 - 1 min walk
  • 红烧鱼头 - 11 min walk
  • 老地方麻辣鱼馆 - 10 min walk
  • Amigo Restaurant& Bar - 9 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury hotel with 2 restaurants connected to a shopping center in Hangzhou
Guests of Four Seasons Hotel Hangzhou at West Lake enjoy a full-service spa, an indoor pool, and a gym. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, access to locker space, and concierge services. Other amenities at this luxury hotel include a sauna, a conference center, and a business center.
LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, sitting areas, and minibars are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The SPA has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 285 for adults and CNY 143 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,543 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CNY 292.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 285 for adults and CNY 143 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of May 12, 2024, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on May 26, 2024 start from $518.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Four Seasons Hotel Hangzhou at West Lake?

This hotel is situated in Xihu within a 10-minute walk of Hangzhou Botanical Garden and Quyuan Park. You'll also find Yui Fei Temple and Beishan St less than a mile away.

Is there parking available at Four Seasons Hotel Hangzhou at West Lake?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Four Seasons Hotel Hangzhou at West Lake?

The SPA is the hotel's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Four Seasons Hotel Hangzhou at West Lake include a casino?

No, Four Seasons Hotel Hangzhou at West Lake doesn't have a casino.

Will I find an indoor pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Four Seasons Hotel Hangzhou at West Lake?

This boutique hotel offers plenty of amenities for couples including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Four Seasons Hotel Hangzhou at West Lake have a hot tub?

No, but this hotel does have a steam room.

Does Four Seasons Hotel Hangzhou at West Lake feature a restaurant that includes a breakfast menu?

Yes, Four Seasons Hotel Hangzhou at West Lake has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Four Seasons Hotel Hangzhou at West Lake allow pets to stay free of charge?

No, pets aren't allowed at Four Seasons Hotel Hangzhou at West Lake though service animals are welcome.

Are there connecting rooms at Four Seasons Hotel Hangzhou at West Lake?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Four Seasons Hotel Hangzhou at West Lake?

The closest major airport to Four Seasons Hotel Hangzhou at West Lake is Hangzhou (HGH-Xiaoshan Intl.), which is 21 mi away (26 minutes by car).

Can I book a room with a balcony at Four Seasons Hotel Hangzhou at West Lake?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio where guests can enjoy lake or garden views.

Does Four Seasons Hotel Hangzhou at West Lake have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Four Seasons Hotel Hangzhou at West Lake.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 146 out of 163 reviews" "
Rating 8 - Good. 14 out of 163 reviews" "
Rating 6 - Okay. 2 out of 163 reviews" "
Rating 4 - Poor. 0 out of 163 reviews" "
Rating 2 - Terrible. 1 out of 163 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020