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Four Seasons Hotel Hangzhou at West Lake

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Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Exterior
West Lake Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Courtyard Room King | Courtyard
Ballroom
Bar (on property)

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Place, Hangzhou Botanical Garden
    ‪1 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪9 min walk‬
  • Place, West Lake
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lagoon Suite

Lagoon Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Suite

  • Garden view
  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Terrace (Garden)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Terrace (Garden)

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for West Lake Suite

West Lake Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

West Lake Suite

  • Lake view
  • 1508 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lotus Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • Water view
  • 1292 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Terrace (Garden)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden)

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Royal West Lake Suite

Royal West Lake Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal West Lake Suite

  • Garden view
  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Room King

Courtyard Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Courtyard Suite King

Courtyard Suite King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Hangzhou

Located in Xihu, Four Seasons Hotel Hangzhou at West Lake is adjacent to Hangzhou Botanical Garden and within a 15-minute walk of popular sights like Yui Fei Temple. This 5-star hotel has 78 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi. It's connected to a shopping center in central Hangzhou and also close to Quyuan Park and Su Di Causeway.

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 miles
  • Zhejiang University Yuquan Campus - 9 min walk - 0.5 miles
  • West Lake - 10 min walk - 0.6 miles
  • Yui Fei Temple - 11 min walk - 0.6 miles
  • Quyuan Park - 14 min walk - 0.8 miles

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive

Restaurants

  • ‪金沙厅 - ‬6 min walk
  • ‪朴墅 - ‬13 min walk
  • ‪Kfc - ‬15 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬9 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Guests of Four Seasons Hotel Hangzhou at West Lake enjoy a full-service spa, an indoor pool, and a gym. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a sauna, a conference center, and a business center.
LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, sitting areas, and minibars are also standard.
Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Exterior
Grand Hyatt Hangzhou
Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 468 reviews
$216 nightly
The price is $233
Jun 1 - Jun 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,543 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CNY 292.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 336 for adults and CNY 168 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on Jun 30, 2026 start from $696, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Four Seasons Hotel Hangzhou at West Lake?

This hotel is situated in Xihu, just steps from Hangzhou Botanical Garden. You'll also find West Lake and Quyuan Park less than a mile away.

Will I be able to park at Four Seasons Hotel Hangzhou at West Lake?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Four Seasons Hotel Hangzhou at West Lake?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Are there luxury amenities available at Four Seasons Hotel Hangzhou at West Lake?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and a full-service spa at this hotel.

Does Four Seasons Hotel Hangzhou at West Lake include a casino?

No, Four Seasons Hotel Hangzhou at West Lake doesn't have a casino.

Will I find an indoor pool at Four Seasons Hotel Hangzhou at West Lake?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Four Seasons Hotel Hangzhou at West Lake?

This lakeside hotel offers plenty of amenities for couples including an al fresco restaurant, an indoor pool, and couples/private dining.

Does Four Seasons Hotel Hangzhou at West Lake have a hot tub?

No, but this hotel does have a sauna.

Does Four Seasons Hotel Hangzhou at West Lake feature a restaurant that includes a breakfast menu?

Yes, Four Seasons Hotel Hangzhou at West Lake has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Four Seasons Hotel Hangzhou at West Lake allow pets to stay free of charge?

No, pets aren't allowed at Four Seasons Hotel Hangzhou at West Lake though service animals are welcome.

Does Four Seasons Hotel Hangzhou at West Lake have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Four Seasons Hotel Hangzhou at West Lake?

The closest major airport to Four Seasons Hotel Hangzhou at West Lake is Hangzhou (HGH-Xiaoshan Intl.), which is 20.9 mi away (50 minutes by car).

Can I book a room with a balcony at Four Seasons Hotel Hangzhou at West Lake?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a furnished patio where guests can enjoy lake and garden views.

Does Four Seasons Hotel Hangzhou at West Lake have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Four Seasons Hotel Hangzhou at West Lake.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 183 out of 204 reviews
Rating 8 - Good. 17 out of 204 reviews
Rating 6 - Okay. 3 out of 204 reviews
Rating 4 - Poor. 0 out of 204 reviews
Rating 2 - Terrible. 1 out of 204 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Woon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location within walking distance from West Lake. Beautiful hotel with awesome buffet breakfast
Stayed 3 nights in Jan 2026

10/10 Excellent

Roy, Singapore

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2025

10/10 Excellent

Shoja Oddin, Surrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Aijuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful garden, nice food!
Stayed 3 nights in Oct 2025

10/10 Excellent

Rowook

Stayed 2 nights in Jul 2025

10/10 Excellent

Guoqing

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Stayed 3 nights in Jun 2025

10/10 Excellent

MEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Stayed 1 night in Jun 2025

10/10 Excellent

Hoi Ching

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Stayed 1 night in Jun 2025

10/10 Excellent

Hao

Traveled with family
Liked: Cleanliness, property conditions & facilities
Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Stayed 3 nights in Jun 2025

10/10 Excellent

chen

Liked: Staff & service, property conditions & facilities
Best hotel in Hangzhou. Great location for west lake touring
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in China! We definitely will return.
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Beautiful building and grounds. Amazing service.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Roy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024

6/10 Okay

Albert

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not a great ROI

This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jin sha restaurant needs improvement

The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

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