Nice and near the airport. Big rooms. You can hear the planes a little bit but it wasn't an issue for me. A big minus for this place was that they don't pick up the phones. It turned into a big issue because I was trying to get in touch with them for 15 minutes to schedule the shuttle from the airport and then I needed to call corporate. They then tried and failed for a while until eventually connecting me. When I was finally talking with them they gave me a WhatsApp number to contact for better assistance. When I wrote to this number I never received a reply (ie overnight, nothing). The next day, when I arrived at the airport, I was worried the shuttle wasn't coming as it was late, so I tried called again multiple times and communicated via WhatsApp. No response. The shuttle did come and at the desk I mentioned my concerns. I tested the phone call and saw it come through and I tested WhatsApp and saw my message arrive next to the person at reception I was talking to. My issue didn't seem to be a concern for him. He said he needed to attend to people at the counter and couldn't answer the phone. After I complained to the manager the response was more normal and they admitted this was an issue. You're paying a lot in terms of South America to stay in a name brand, international hotel. They need to answer the phones to at least say "please hold" or "call back in a hour". Something.
The airport pickup is a bit confusing, and you hope you are at the right place (door 6) ~~ other than that very nice.
This is a really new property, the desk personnel do well in English, the manager was super accommodating when we asked for a late check out. Their shuttle system works well, generally running once per hour.
Fast check-in, friendly staff. I especially like that they have a sauna.
thermostat controls for AC confusing resulting in room overheating
Airport transfers, breakfast, and clean rooms at a reasonable rate. Chez Steve is within walking distance of town and a great place to view Moai at sunset.
Free shuttle, sauna and hot tub and swimming pool made our stay more enjoyable
Overall good. The breakfast buffet was very nice. The staff was friendly and accommodating. Only note would be the sheets were very scratchy. But the room was nice.
Limpieza. Servicio muy bueno. Traslados al Aeropuerto excelente y los choferes muy amables.
todo muy bien, habitacion comoda y limpia. Desajuno bueno y variado
Located in Pudahuel, La Quinta by Wyndham Santiago Aeropuerto is within a 15-minute drive of popular attractions such as Movistar Arena and O'Higgins Park. This 128-room, 4-star hotel has conveniences like free in-room WiFi, free self parking, and a free airport shuttle.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
The 128 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free local calls. 43-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Frette Italian sheets and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and desks.
La Quinta by Wyndham Santiago Aeropuerto features free WiFi in public areas, conference space, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include coffee/tea in a common area, a computer station, and laundry facilities.
Nice and near the airport. Big rooms. You can hear the planes a little bit but it wasn't an issue for me. A big minus for this place was that they don't pick up the phones. It turned into a big issue because I was trying to get in touch with them for 15 minutes to schedule the shuttle from the airport and then I needed to call corporate. They then tried and failed for a while until eventually connecting me. When I was finally talking with them they gave me a WhatsApp number to contact for better assistance. When I wrote to this number I never received a reply (ie overnight, nothing). The next day, when I arrived at the airport, I was worried the shuttle wasn't coming as it was late, so I tried called again multiple times and communicated via WhatsApp. No response. The shuttle did come and at the desk I mentioned my concerns. I tested the phone call and saw it come through and I tested WhatsApp and saw my message arrive next to the person at reception I was talking to. My issue didn't seem to be a concern for him. He said he needed to attend to people at the counter and couldn't answer the phone. After I complained to the manager the response was more normal and they admitted this was an issue. You're paying a lot in terms of South America to stay in a name brand, international hotel. They need to answer the phones to at least say "please hold" or "call back in a hour". Something.
The airport pickup is a bit confusing, and you hope you are at the right place (door 6) ~~ other than that very nice.
le agradecemos su comentario y le pedimos nuestras mas sinceras disculpas, el aeropuerto en estas semanas ha estado cambiando las salidas de sus buses a la puerta 6 por dicha razon hay que estar muy atento cuando nuestro presonal se acerca a la puerta con el cartel del hotel
This is a really new property, the desk personnel do well in English, the manager was super accommodating when we asked for a late check out. Their shuttle system works well, generally running once per hour.
Thank you for your comment, we are always very attentive to our guests having an excellent service and seeing our willingness to help them make their stay a good experience
Fast check-in, friendly staff. I especially like that they have a sauna.
Good Morning Dear Mr. / Mrs. ; Along with greeting from LQ Hotel by La Quinta Santiago Aeropuerto we would like to thank you for sharing your experience at our hotel. We are very happy to have satisfied your expectations, it would be a pleasure for us, if you come back again, Best Regards!
thermostat controls for AC confusing resulting in room overheating
Good Morning Dear Mr. / Mrs. ; Along with greeting from LQ Hotel by La Quinta Santiago Aeropuerto we want to thank you for sharing your experience at our hotel. We regret that you had an inconvenience with the pthermostst we will solve to achieve an excellent stay for our guests. In the same way, we hope to receive you again. Best Regards!
Airport transfers, breakfast, and clean rooms at a reasonable rate. Chez Steve is within walking distance of town and a great place to view Moai at sunset.
Good Morning Dear Mr. D.Vines; Along with greeting from LQ Hotel by La Quinta Santiago Aeropuerto we would like to thank you for sharing your experience at our hotel. We are very happy to have satisfied your expectations, it would be a pleasure for us, if you come back again, Best Regards!
Free shuttle, sauna and hot tub and swimming pool made our stay more enjoyable
Good Afternoon Dear; Along with greeting from LQ Hotel by La Quinta Santiago Aeropuerto we would like to thank you for sharing your experience at our hotel. We are very happy to have satisfied your expectations, it would be a pleasure for us, if you come back again, Best Regards!
Overall good. The breakfast buffet was very nice. The staff was friendly and accommodating. Only note would be the sheets were very scratchy. But the room was nice.
Good Morning Dear Mr. / Mrs. ; Along with greeting from LQ Hotel by La Quinta Santiago Aeropuerto we would like to thank you for sharing your experience at our hotel. We are very happy to we satisfied your expectations, it would be a pleasure for us, if you come back again, Best Regards!
Limpieza. Servicio muy bueno. Traslados al Aeropuerto excelente y los choferes muy amables.
Estimada ( o ) : muchas gracias por su opinion la consideraremos para seguir avanzando y mejorar aun mas nuestras instalaciones asi tambien como nuestro servicio , estamos muy felices de que les haya gustado el lugar donde se hospedaron y los esperamos con una atencion que los hara sentir mucho mas comodo que su primera experiencia . saludos cordiales .
todo muy bien, habitacion comoda y limpia. Desajuno bueno y variado
Muchas gracias por su comentario, el cual nos ayuda a estar permanentemente brindado satisfaccion
We thank you for your comment and we ask for our most sincere apologies, you let us see that if we have a problem in our reception, we must correct immediately since such situations cannot exist, we hope that in your next visit you can see the change and that if they respond immediately Sincerely Guest Services