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Hotel Novotel Santiago Vitacura

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Hotel Novotel Santiago Vitacura

Front of property - evening/night
Premium bedding, pillowtop beds, minibar, in-room safe
42-inch LCD TV with cable channels, TV
Reception
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pet friendly
  • Pool
  • Room service
  • Gym

Explore the area

View in a map
Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340
  • Place, Parque Arauco Mall
    ‪10 min walk‬
  • Place, KidZania Santiago
    ‪19 min walk‬
  • Place, Costanera Center
    ‪3 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(13 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(6 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(5 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Santiago

Located in Vitacura within a short walk of Ralli Museum, Hotel Novotel Santiago Vitacura is within a mile (2 km) of other popular sights such as Parque Araucano. This 4-star hotel has 144 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Parque Arauco Mall - 10 min walk - 0.6 miles
  • Parque Araucano - 11 min walk - 0.6 miles
  • KidZania Santiago - 19 min walk - 1.0 mile
  • Clinica Alemana - 3 min drive - 1.5 miles
  • Costanera Center - 3 min drive - 2.1 miles

Getting around

  • Manquehue Station - 4 min drive
  • Parque Almagro Station - 14 min drive
  • Santiago Intl. Airport (SCL) - 28 min drive

Restaurants

  • ‪Spacio1 - ‬2 min walk
  • ‪Hotel Bidasoa - ‬4 min walk
  • ‪Casa Sanz - ‬5 min walk
  • ‪El Honesto Mike-Vitacura - ‬3 min walk
  • ‪Oggi Gelato Y Sicily - ‬7 min walk

About this property

Hotel Novotel Santiago Vitacura

Family-friendly hotel with a fitness center and a 24-hour business center
At Hotel Novotel Santiago Vitacura, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include meeting rooms, a conference center, and a 24-hour business center.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, sitting areas, and minibars. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 14,200 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 365
  • 365

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (2,508 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CLP 10000 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CLP 30000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CLP 14200 per person
  • Pet fee: CLP 10000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 30000.0 per night
  • A facilities fee includes use of: sauna; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Santiago Vitacura
Novotel Santiago Vitacura
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Novotel Santiago Vitacura
Hotel Novotel Santiago Vitacura Hotel
Hotel Novotel Santiago Vitacura Santiago
Hotel Novotel Santiago Vitacura Hotel Santiago

Frequently asked questions

Is a free cancellation option available at Hotel Novotel Santiago Vitacura?

Hotel Novotel Santiago Vitacura offers free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What can I see within easy reach of Hotel Novotel Santiago Vitacura?

This hotel is situated in Vitacura within a short 15-minute walk of Parque Arauco Mall and also 14 minutes on foot from Casacostanera. You'll also find Parque Araucano and Bicentennial Park less than a mile away.

Will I be able to park at Hotel Novotel Santiago Vitacura?

Yes, there is accessible parking available.

Does Hotel Novotel Santiago Vitacura have a casino at the property?

No, Hotel Novotel Santiago Vitacura doesn't have a casino.

Will I find an indoor pool at Hotel Novotel Santiago Vitacura?

Yes, this hotel has an indoor pool.

Is Hotel Novotel Santiago Vitacura a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Hotel Novotel Santiago Vitacura have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Novotel Santiago Vitacura have a restaurant that serves breakfast?

Yes, Hotel Novotel Santiago Vitacura serves buffet breakfast for a surcharge each morning at 365.

Will Hotel Novotel Santiago Vitacura allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Novotel Santiago Vitacura for a fee of CLP 10000 per pet, per night. The property also provides food and water bowls.

Does Hotel Novotel Santiago Vitacura have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Novotel Santiago Vitacura?

The closest major airport to Hotel Novotel Santiago Vitacura is Santiago Intl. Airport (SCL), which is 15.6 mi away (28 minutes by car).

Are there rooms with balconies at Hotel Novotel Santiago Vitacura?

No, there aren't any guestrooms with balconies at Hotel Novotel Santiago Vitacura.

Hotel Novotel Santiago Vitacura Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 266 out of 582 reviews
Rating 8 - Good. 212 out of 582 reviews
Rating 6 - Okay. 60 out of 582 reviews
Rating 4 - Poor. 30 out of 582 reviews
Rating 2 - Terrible. 14 out of 582 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Eugenia, Santiago de surco

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien ubicado. Impecable. Buena atención.
Stayed 4 nights in Jun 2025

8/10 Good

Carlos, Chicago

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Han

Stayed 1 night in Mar 2025

8/10 Good

JORGE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel... good breakfast! Very nice restaurant and lobby area
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick overnight trip to the city
Stayed 1 night in Nov 2024

10/10 Excellent

Xiaodong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, service and location.
Stayed 4 nights in Nov 2024

8/10 Good

Glen

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess.
Stayed 2 nights in Nov 2024

8/10 Good

Tim

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

kengo

Stayed 9 nights in Sep 2024

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation which means drilling, buzzing and all sorts from 9am-6pm. The wifi is super poor also in the rooms. The biggest problem is the front desk staff. They must realize that renovations on site are not pleasant for any guest but they have zero empathy. Their response is - just deal with it. That's fine but you are in a customer service role. Show some empathy, kindness and consideration. Guests are still paying to stay at the hotel. A drunk group woke us up at 2am. The reception did not answer the phone. They partied and made noise for a good amount of time. Would not recommend this hotel until they finish renovations.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

ALVARO, Barranquilla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All. Wry good, I will return
Stayed 2 nights in Aug 2024

10/10 Excellent

MANOJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness

Cayó mucho la calidad en comparación al pasado

La limpieza de la habitación dejó mucho por desear... la ropa de baño a veces tenía buena calidad y otras pésima. Además, el último día tuve un problema con el WC y tuve que cambiarme de habitación.
Stayed 6 nights in May 2024

10/10 Excellent

JOSE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

UN GRAN HOTEL

AGRADEZCO SU EXCELENTE ATENCION HACIA MI HIJA CAROLINA CABALLERO. MUCHAS GRACIAS
Stayed 6 nights in Apr 2024

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action.
Stayed 4 nights in Apr 2024

6/10 Okay

Andre

Business traveler
Liked: Cleanliness, staff & service

Not best choice for now

The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for the comfortable stay

Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice!
Stayed 2 nights in Feb 2024

10/10 Excellent

PHOEBE, Verona

Traveled with group
I would like to suggest adding a sink in the toilet room. This will make it much more convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night.
Stayed 1 night in Jan 2024

10/10 Excellent

Benedict

Liked: Staff & service, room comfort

Very considerate for traveler's comfort

Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 5 nights in Nov 2023

10/10 Excellent

Yuehui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Olga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023