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NH Collection Santiago Casacostanera

4.0 star property
Pet-friendly Santiago hotel connected to a shopping center, steps from Casacostanera
VIP Access

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Daily continental breakfast for a fee
Premium Room (View) | View from room
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Place, Casacostanera
    ‪1 min walk‬
  • Place, Bicentennial Park
    ‪3 min walk‬
  • Place, Parque Arauco Mall
    ‪2 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room

8.6 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room (View)

Superior Room (View) | View from room

Superior Room (View)

9.8 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (View)

Premium Room (View) | View from room

Premium Room (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, blackout drapes

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

Located in Vitacura, NH Collection Santiago Casacostanera is adjacent to Casacostanera with other popular attractions like Parque Arauco Mall within a couple of miles (3 km). This 4-star hotel has 84 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Santiago and also close to Parque Araucano and Costanera Center.

What's nearby

  • Casacostanera - 1 min walk - 0.0 miles
  • Bicentennial Park - 3 min walk - 0.2 miles
  • Parque Arauco Mall - 2 min drive - 1.3 miles
  • Parque Araucano - 2 min drive - 1.2 miles
  • Costanera Center - 2 min drive - 1.5 miles

Getting around

  • Military Academy Station - 3 min drive
  • Hospitales Station - 10 min drive
  • Santiago Intl. Airport (SCL) - 20 min drive

Restaurants

  • ‪Mit Burger - ‬2 min walk
  • ‪Millefleur Café Bistró - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tamango Bar Restaurant - ‬1 min walk
  • ‪Pomeriggio Bistró - ‬2 min walk

About this property

NH Collection Santiago Casacostanera

Pet-friendly Santiago hotel connected to a shopping center, steps from Casacostanera
Guests of NH Collection Santiago Casacostanera enjoy features like a 24-hour gym, free WiFi in public areas, and free newspapers. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 50 per vehicle. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include laundry facilities and a water dispenser.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, fans, and safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 11 2025 to November 12 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35 per pet, per night
  • Dogs and cats only
  • 2 total (55 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 15 to 36 for adults, and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

Frequently asked questions

Is a free cancellation option available at NH Collection Santiago Casacostanera?

NH Collection Santiago Casacostanera provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do close to NH Collection Santiago Casacostanera?

This hotel is situated in Vitacura within a 10-minute walk of Casacostanera and Bicentennial Park. You'll also find Costanera Center and Parque Arauco Mall within a short drive.

Is there parking available at NH Collection Santiago Casacostanera?

No, there isn't parking at this hotel.

Does NH Collection Santiago Casacostanera have a casino on the premises?

No, NH Collection Santiago Casacostanera doesn't have a casino.

Will I find an indoor pool at NH Collection Santiago Casacostanera?

No, there is no indoor pool at this hotel.

What do couples enjoy most about NH Collection Santiago Casacostanera?

Amenities that appeal to couples at this hotel include a rainfall showerhead, a pillow menu, and free Internet access.

Does NH Collection Santiago Casacostanera have a hot tub?

No, this hotel doesn't have a spa tub.

Does NH Collection Santiago Casacostanera have a restaurant that serves breakfast?

Yes, NH Collection Santiago Casacostanera serves continental breakfast each morning for a surcharge from its restaurant.

Will NH Collection Santiago Casacostanera allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at NH Collection Santiago Casacostanera for a fee of USD 35 per pet, per night.

Are there connecting rooms at NH Collection Santiago Casacostanera?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from NH Collection Santiago Casacostanera?

The closest major airport to NH Collection Santiago Casacostanera is Santiago Intl. Airport (SCL), which is 15.2 mi away (20 minutes by car).

Can I book a room with a balcony at NH Collection Santiago Casacostanera?

No, there aren't any guestrooms with balconies at NH Collection Santiago Casacostanera.

Reviews

NH Collection Santiago Casacostanera Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 174 out of 298 reviews
Rating 8 - Good. 66 out of 298 reviews
Rating 6 - Okay. 24 out of 298 reviews
Rating 4 - Poor. 22 out of 298 reviews
Rating 2 - Terrible. 12 out of 298 reviews

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Renzo

Stayed 2 nights in Jul 2025

10/10 Excellent

SONALY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we really had a good time at NH Casacostanera,I’m back home and already miss the comfortable bed and the lemongrass smell ones left the elevator🙂
Stayed 11 nights in Jul 2025

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pésimo servicio de check un. No cumplieron con la amenidad vip y, al no tener disponible la habitación reservada por mi no encontraron solución ni me dieron el upgrade. Por la atención, no volvería.
Stayed 3 nights in Jul 2025

8/10 Good

Jorge Jacobo

Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

Stayed 4 nights in Apr 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025

8/10 Good

Claudio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025

4/10 Poor

Yael Balandrano

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is old, there is no cable TV, staff is efficient and friendly, but for the rate of this hotel there are much better options in the area.
Stayed 8 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2025

6/10 Okay

JUAN

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Unfriendly recepcionist
Stayed 1 night in Apr 2025

8/10 Good

Rodrigo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. In the middle of the highest end mall in Santiago
Stayed 3 nights in Mar 2025

8/10 Good

Jorge Bayard

Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Confortável, porém há quartos em obras e após as 20h seguia o barulho.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Augusto

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terms of value, comfort, convenience. Nice rooms great breakfast but no spa or pool. Absolutely prime location in Santiago for shopping and dining. If you are planning on being out and about this is the best option in town.
Stayed 5 nights in Feb 2025

10/10 Excellent

Danielle Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

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