Mandarin Oriental, Santiago

5.0 star property
Family fun on the slopes, near Parque Arauco Mall

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite, 1 King Bed | Living area | Flat-screen TV
Premium bedding, down comforters, minibar, in-room safe
Executive lounge
Lobby
Seasonal outdoor pool, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Breakfast available
  • Parking included
  • Bar

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • Costanera Center
    ‪4 min drive‬
  • Clinica Alemana
    ‪4 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪29 min drive‬

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Room options

Deluxe Room, 1 King Bed, Accessible

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Queen Beds

  • 560 sq ft
  • Sleeps 2
  • 2 Queen Beds

Grand Suite, 1 King Bed, Terrace

  • City view
  • 1313 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (View)

  • City view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite

  • 872 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Terrace

  • 872 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Suite

  • 1313 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

  • City view
  • 506 sq ft
  • Sleeps 3
  • 2 Queen Beds

Panoramic Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • City view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds

  • City view
  • 560 sq ft
  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed

  • City view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Twin Beds

  • City view
  • 560 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Santiago

Located in Las Condes, Mandarin Oriental, Santiago is a leisurely stroll from popular sights such as Parque Arauco Mall and KidZania Santiago. This 310-room hotel has conveniences like 2 restaurants, free self parking, and a conference center.

What's nearby

  • Parque Arauco Mall - 6 min walk - 0.4 miles
  • KidZania Santiago - 13 min walk - 0.7 miles
  • Costanera Center - 4 min drive - 2.2 miles
  • Clinica Alemana - 4 min drive - 1.8 miles
  • Plaza de Armas - 8 min drive - 5.2 miles

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 27 min drive

Restaurants

  • ‪Café Mokka - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪Renaissance Sky Bar - ‬3 min walk
  • ‪La Cabrera Chile Alonso - ‬7 min walk

About this property

Mandarin Oriental, Santiago

Family fun on the slopes, near Parque Arauco Mall
Mandarin Oriental, Santiago features a children's pool, WiFi in public areas, and a conference center. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a business center, a seasonal outdoor pool, and a computer station.
Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, safes, and phones. Change of towels is available on request.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (16,738 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 80.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Fee for in-room wireless internet: USD 10 per night (rates may vary)
  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from September to March.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Are free cancellation options available at Mandarin Oriental, Santiago?

Mandarin Oriental, Santiago provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of Apr 28, 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on May 8, 2025 start from $319.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Mandarin Oriental, Santiago?

This hotel is situated in Las Condes within a 10-minute walk of Parque Arauco Mall and Parque Araucano. You'll also find KidZania Santiago and Los Leones Golf Club less than a mile away.

Will I be able to park at Mandarin Oriental, Santiago?

Yes, self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Does Mandarin Oriental, Santiago feature a casino at the property?

No, Mandarin Oriental, Santiago doesn't have a casino.

Is there an indoor pool at Mandarin Oriental, Santiago?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from September until March.

What amenities will couples enjoy at Mandarin Oriental, Santiago?

There are many amenities for couples at this hotel, including a poolside bar and a garden-view restaurant plus some guestrooms feature fireplaces.

Are there hot tubs at Mandarin Oriental, Santiago?

No, there isn't a spa tub at this hotel.

Does Mandarin Oriental, Santiago feature a restaurant that includes a breakfast menu?

Yes, Mandarin Oriental, Santiago has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Mandarin Oriental, Santiago allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mandarin Oriental, Santiago for a fee of USD 50 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mandarin Oriental, Santiago?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Mandarin Oriental, Santiago?

The closest major airport to Mandarin Oriental, Santiago is Santiago Intl. Airport (SCL), which is 15.5 mi away (27 minutes by car).

Can I book a room with a balcony at Mandarin Oriental, Santiago?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy mountain or city views.

Does Mandarin Oriental, Santiago have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Mandarin Oriental, Santiago.

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 576 out of 826 reviews
Rating 8 - Good. 162 out of 826 reviews
Rating 6 - Okay. 52 out of 826 reviews
Rating 4 - Poor. 17 out of 826 reviews
Rating 2 - Terrible. 19 out of 826 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soy una persona descapacitada me traslado en un scoter no camino y no tienen rampa para bajar al área de picina ni silla para el agua como otros hoteles,me tuvieron que construir una rampa para el baño por lo demás todo excelente en general son muy profesionales en todo los aspectos 👏👏👏
Stayed 6 nights in Mar 2025

10/10 Excellent

Yuko, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellet service, personal Vicente is a excellent person and very professional, thank you
Stayed 3 nights in Apr 2025

10/10 Excellent

Damian, Chula Visat

Stayed 1 night in Apr 2025

6/10 Okay

serhat, Istanbul

Liked: Cleanliness
Disliked: Staff & service
Hotel staff thinks that they
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for families

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, attentive, and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa Lorena

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Traveled with partner
Disliked: Staff & service
Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles
Stayed 1 night in Feb 2025

10/10 Excellent

Jieyu

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher, Thatcham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Stayed 3 nights in Feb 2025

10/10 Excellent

rodrigo

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly and professional team. Really enjoying our stay
Stayed 1 night in Feb 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, comfortable room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. The pool is everything. Great mall with restaurants within walking distance. Great breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Mandarin Oriental Santiago

Amazing hotel! The pool is gorgeous. The food is great and the service is excellent. Beautiful view of the pool from my room. This is one of those rare hotels where it is better to be in a room on a LOW floor, which gives you a better view of the beautiful pool and waterfall. I have stayed at hotels all over the world, and this one ranks in the top 3 for sure.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities