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Recent guest reviews

Great, safe hotel in Santiago. Within easy walking distance to mall, restaurants, and parks.

Great choice for families! Kids enjoyed the pool, buffet breakfast exceptional.

We had booked a suite on the first floor. When we arrived @ 4:00 p.m. but the room was not ready. We went up to the lounge for refreshments. No one took my credit card to cover incidentals, despite the fact I offered it. The next day I received a note that they didn't have the credit card. I called reception and gave them my card number. It still was not resolved because at breakfast the next day in the lounge I was asked yet again for my credit card. There was a lot of construction going on on the first floor despite a written assurance that I received from the manager prior to arriving that renovations wouldn't impact the the area where the suites were located. It was quite dusty and there were chemical fumes permeating the first flloor. One afternoon we arranged through the concierge for our driver to drive us to Cerro San Cristobal and wait for us while we saw the statuee but he didn't show up. We got a different driver but he was not aware of our itinerary and the trick that was need to get up to the top.

This hotel is supposed to be a 5 star, however, the room had very old furniture and decoration, an antique TV. The concierge made a lot of mistakes on our reservation, sending us to a very far winery. We also asked for a romantic lunch at the winery, and he forgot about it, so, we passed the whole the without any food. He also messed up our restaurant reservations, not booking what we asked about, and, he forgot about my wife's massage. After all of this, we talked with the manager and, him trying to solve, he called us at midnight to offer us a better room. I can't even say how unpleasant was this offer, because, besides of the time, we would have to move all our luggage, only for onde more night at the hotel. To end our experience at Hyatt, they made a mistake on our bill, charging us a dinner that we didn't have at the hotel. I explained to the front desk lady and she almost said that I was lying. When I aced for the manager again, she decided to take that off.

Kennedy Avenue #4601 Santiago Region Metropolitana

Hotel highlights

  • Free parking
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Wired Internet in rooms (fees apply)

Located in Las Condes, Mandarin Oriental, Santiago is a leisurely stroll from popular sights such as Parque Arauco Mall and KidZania Santiago. This 310-room, 5-star hotel welcomes guests with 2 restaurants, free self parking, and a conference center.


Dining

Enjoy dining at one of 2 onsite restaurants including Senso, which specializes in Italian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, safes, and phones. Change of towels is available on request.


Property features

Mandarin Oriental, Santiago features a children's pool, WiFi in public areas, and a conference center. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a seasonal outdoor pool, a computer station, and express check-out.

Room options

Deluxe Room, 1 King Bed, Accessible

1 King Bed | Sleeps 3

Executive Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 3

Room, 2 Twin Beds (Club)

2 Twin Beds | Sleeps 3

Guest reviews for Mandarin Oriental, Santiago

Everyone (2) Couples (3)
5
Partner Couples

Great, safe hotel in Santiago. Within easy walking distance to mall, restaurants, and parks.

By , from San Antonio, TX on Jan 19, 2020

5
Everyone

Great choice for families! Kids enjoyed the pool, buffet breakfast exceptional.

By on Jan 1, 2019

4

management issues

Couples

We had booked a suite on the first floor. When we arrived @ 4:00 p.m. but the room was not ready. We went up to the lounge for refreshments. No one took my credit card to cover incidentals, despite the fact I offered it. The next day I received a note that they didn't have the credit card. I called reception and gave them my card number. It still was not resolved because at breakfast the next day in the lounge I was asked yet again for my credit card. There was a lot of construction going on on the first floor despite a written assurance that I received from the manager prior to arriving that renovations wouldn't impact the the area where the suites were located. It was quite dusty and there were chemical fumes permeating the first flloor. One afternoon we arranged through the concierge for our driver to drive us to Cerro San Cristobal and wait for us while we saw the statuee but he didn't show up. We got a different driver but he was not aware of our itinerary and the trick that was need to get up to the top.

By , from Seattle area on Dec 24, 2017

1

not worth

Couples

This hotel is supposed to be a 5 star, however, the room had very old furniture and decoration, an antique TV. The concierge made a lot of mistakes on our reservation, sending us to a very far winery. We also asked for a romantic lunch at the winery, and he forgot about it, so, we passed the whole the without any food. He also messed up our restaurant reservations, not booking what we asked about, and, he forgot about my wife's massage. After all of this, we talked with the manager and, him trying to solve, he called us at midnight to offer us a better room. I can't even say how unpleasant was this offer, because, besides of the time, we would have to move all our luggage, only for onde more night at the hotel. To end our experience at Hyatt, they made a mistake on our bill, charging us a dinner that we didn't have at the hotel. I explained to the front desk lady and she almost said that I was lying. When I aced for the manager again, she decided to take that off.

By on Sep 9, 2014

5
Everyone

By on Mar 20, 2021

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