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Mercure Santiago Centro

3.5 star property
Hotel with a 24-hour fitness center, steps from National Archive

Choose dates to view prices

Photo gallery for Mercure Santiago Centro

Outdoor pool, open 10:00 AM to 8:00 PM, free cabanas
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Reception
Down comforters, Tempur-Pedic beds, minibar, in-room safe
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pet friendly
  • Room service
  • Parking available

Explore the area

Map
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000
  • Barrio París-Londres
    ‪4 min walk‬
  • Santa Lucia Hill
    ‪4 min walk‬
  • Palacio de la Moneda
    ‪11 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

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Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 1 Queen Bed

  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed

Junior Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 2 Twin Beds

  • City view
  • 291 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Down comforters, Tempur-Pedic beds, minibar, in-room safe

Classic Room, 1 Double Bed

  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Down comforters, Tempur-Pedic beds, minibar, in-room safe

Superior Room, 2 Double Beds

  • City view
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Santiago

Located in Downtown Santiago, Mercure Santiago Centro is adjacent to National Archive and within a 5-minute walk of other popular sights like San Francisco Church. This 142-room, 3.5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Barrio París-Londres - 4 min walk - 0.3 miles
  • Santa Lucia Hill - 4 min walk - 0.3 miles
  • Lastarria District - 8 min walk - 0.5 miles
  • Plaza de Armas - 10 min walk - 0.6 miles
  • Palacio de la Moneda - 11 min walk - 0.6 miles

Getting around

  • Santa Lucia Station - 3 min walk
  • Parque Almagro Station - 18 min walk
  • Santiago Intl. Airport (SCL) - 21 min drive

Restaurants

  • ‪Sangurucho - ‬2 min walk
  • ‪Da Dino - ‬2 min walk
  • ‪Subway - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Las Tinajas de Villa Alegre - ‬3 min walk

About this property

Mercure Santiago Centro

Hotel with a 24-hour fitness center, steps from National Archive
At Mercure Santiago Centro, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is CLP 7360.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for CLP 25000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Tempur-Pedic beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, laptop-compatible safes, and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (CLP 7,360 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CLP 12,376 for adults and CLP 12,376 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Cobre
  • Nimbus

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,019 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • No elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free extra futon
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CLP 45000 per pet, per day, plus a deposit of CLP 45000 per day
  • Pet weight must not exceed 22 lbs per pet
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CLP 12376 for adults and CLP 12376 for children
  • Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: CLP 7360.00 per day
  • Pet deposit: CLP 45000 per day
  • Pet fee: CLP 45000 per pet, per day
  • Late check-out fee: CLP 49000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from October to April.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

Is a free cancellation option available at Mercure Santiago Centro?

Mercure Santiago Centro offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Santiago Centro?

As of Apr 18, 2025, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on May 2, 2025 start from $70.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Santiago Centro?

This hotel is situated in Downtown Santiago within a short 10-minute walk of Plaza de Armas and also 11 minutes on foot from Palacio de la Moneda. You'll also find Costanera Center and Julio Martinez Pradanos National Stadium within a short drive.

Will I be able to park at Mercure Santiago Centro?

Yes, covered parking is offered for CLP 7360.00 per day. Accessible parking is also available for guests.

Does Mercure Santiago Centro have a casino at the property?

No, Mercure Santiago Centro doesn't have a casino.

Is there an indoor pool at Mercure Santiago Centro?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:00 AM and 8:00 PM and the seasonal pool is normally open from October until April.

Is Mercure Santiago Centro good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a poolside restaurant.

Are there hot tubs at Mercure Santiago Centro?

No, there isn't a spa tub at this hotel.

Does Mercure Santiago Centro have a restaurant with a breakfast menu?

Yes, Mercure Santiago Centro serves buffet breakfast for a surcharge each morning at Amaranto.

Does Mercure Santiago Centro allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Santiago Centro for a fee of CLP 45000 per pet, per day. A deposit of CLP 45000 per day is collected.

Are there connecting rooms at Mercure Santiago Centro?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Mercure Santiago Centro?

The closest major airport to Mercure Santiago Centro is Santiago Intl. Airport (SCL), which is 11.9 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Mercure Santiago Centro?

No, there aren't any guestrooms with balconies at Mercure Santiago Centro.

Mercure Santiago Centro Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 410 out of 961 reviews
Rating 8 - Good. 376 out of 961 reviews
Rating 6 - Okay. 109 out of 961 reviews
Rating 4 - Poor. 36 out of 961 reviews
Rating 2 - Terrible. 30 out of 961 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Oleg, CASTLETON ON HUDSON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. It's close to everything. Friendly and helpful staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Svilen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but they bolt the front door after sunset
Stayed 2 nights in Dec 2024

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!
Stayed 2 nights in Dec 2024

6/10 Okay

Fadi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strange ( or lack of) coffee for the kettle in our room. An improvement would be to add a couple of pouches of coffee every day to our kettle area… I was very impressed by the free coffee provided at the reception area very early in the morning for people leaving early or on early guided tours! Good reception staff
Stayed 4 nights in Dec 2024

8/10 Good

Loretta

Good location
Stayed 1 night in Dec 2024

8/10 Good

Thomas

Traveled with group
Liked: Amenities
Good location
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Overall ok stay

Central location but bit dodgy outside. Nice shower but had mould on ceiling. The pool was nice to chill by. It gets sun from around 11am until 4pm for sunbathing. They have a bar there as well which does food. The cleaning of the rooms is really bad. Big sized room
Stayed 4 nights in Nov 2024

10/10 Excellent

Chara

Stayed 1 night in Nov 2024

10/10 Excellent

emilie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and secure. AC works well. Bar was lovely
Stayed 2 nights in Oct 2024

2/10 Terrible

Christopher

Traveled with family

No room - expected us to stay 20 min taxi ride awa

Stayed 6 nights in Nov 2024

2/10 Terrible

Christopher

Traveled with family
Disliked: Staff & service, room comfort

Awful service in a very unpleasant part of town

Stayed 5 nights in Nov 2024

2/10 Terrible

Robert

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff was not friendly and did not help in rectifying the mistake they made in booking our room as we paid extra for a room with a view and instead were given a room with no view right beside another building. They would not even provide complimentary breakfast. We love Santiago but will never stay at Mercure again.
Stayed 2 nights in Nov 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities, room comfort

It's pretty gross and in a bad are

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!
Stayed 2 nights in Nov 2024

10/10 Excellent

Marie-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, safe

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.
Stayed 2 nights in Nov 2024

6/10 Okay

Kristell

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was good, but the downtown area was dirty.
Stayed 3 nights in Oct 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, safe & comfortable hotel. Awesome shower!!
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Reception gave me a key card for someone else’s room when I checked in. Unacceptable. Otherwise the hotel is fine, but a bit tired. It’s on a busy road but convenient walking distance to restaurants etc
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool
Stayed 4 nights in Oct 2024

4/10 Poor

Jo

Disliked: Staff & service
Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.
Stayed 2 nights in Oct 2024

4/10 Poor

kimberly

Traveled with partner
Liked: Amenities
Disliked: Staff & service
Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.
Stayed 3 nights in Oct 2024

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

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