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Hotel Plaza El Bosque Ebro

4.0 out of 5.0

Recent guest reviews

We had a great experience, great location, friendly staff and excellent customer service.

It was a great experience. I was able to work and rest at the same time

I saw another review about how this hotel had the worst customer service and thought, they must have just had a bad day but REALLY they had the WORST customer service. We stayed in several other places and payed much less but were treated like royalty. Several examples of their awful customer service are included: we asked to extend our checkout by 1 hour and they simply said No in this very snobbish tone. They could have been much nicer about it and still said no. When we used the gym, one of the hotel staff was taking up the whole bathroom to get ready for a date. When I went to wash my hands after working out, she gave a big sigh when she had to move some of her things over. Lastly, we left a very valuable item behind on the bed in our room. As soon as we noticed (within 24 hours) we called and e-mailed them and they simply said There is nothing we can do even after we offered a reward. Seriously, these guys are the worst and I really regret our stay here.

This was my second stay this year and will definitely stay there again should I be back in the area. Breakfast, wifi and parking included in the rate are great perks (there is a gym too). Wifi connection was strong and reliable. Breakfast buffet was simple but covered all the basics and was good. Staff was accommodating and cordial

I really enjoyed our stay here. Very helpful staff.

muy buena atencion. Habitaciones muy amplias con excelente decoracion, Elegante Muy cerca del shopping y a 3 cuadras de estacion de subte

If you're looking for any sort of customer service or interaction with the staff this is not the place to stay The rooms were okay The location was okay One of the guys staying there had his luggage stolen right from outside as well The people at the front desk or just horrible they had have no belief in customer service Nor do they care about any of your needs Don't waste your time staying here

STAFF, SERVICE, AMENITIES, LOCATION A+++ We couldn't believe the hotel when we arrived. We got it for a bargain, and it exceeded our expectation in everyway. Our room was large and comfortable for two, and had views of the Andes. The service was incredible. Upon arrival, we realised we had left an item on the aircraft. The concierge happily helped us by contacting the airline and speaking to the representatives in Spanish for us, and was incredibly friendly. The breakfast is great, and is served on the 17th floor with spectacular views of the city. Great location, with many fine restaurants nearby within walking distance (5-10 mins max).

We spent 6 nights here and enjoyed every moment. Our room on the 10th floor was quiet in the otherwise busy neighborhood. We had free WIFI in our room, although very slow. It was a little difficult to get out of the bathtub and the tub was very very slippery. Make sure you hold onto the bar. We enjoyed the breakfast buffet on the rooftop but wished that the coffee was stronger (espresso cost extra) and to have at least one newspaper in English. There were many in Spanish. Be prepared to leave a tip on the signup sheet as you exit. The servers seem too serious, quiet and don't smile a lot. The swimming pool is not for lap swimming but great for children. It is located on the top of the building with a nice view. The gym is good size. The hotel is located in a beautiful neighborhood with business and private buildings mixed very smartly. Plenty of restaurants, stores and a new mall only 10 minutes walk away on the bottom of a sky scraper. We walked around a lot and marveled at the beauty of the smartly and esthetically built modern buildings. Overall we had a great hotel experience.

We ended up here becuase Ritz, Intercontinental and W all booked - and we are glad we did. Was in lovely quiet neighborhood - and the hotel itself was amazingly solid and quiet. we enver even heard another door close despite being near elevator. Staff was warm and helpful, room was clean and well appointed with small kitchenette, bed very comfy. Can't think of any negatives. Good lobby bar, great work out space with good equipment. Solid 4 star!

Though we arrived very early (7:00 AM) they were gracious and offered to allow us early check in. Room was lovely, very clean, comfortable bed, a good living area with small kitchen (this was a suite). Staff was very helpful, polite and always willing, not like so many we interact with these days. Location was close to our meeting and in a good area for restaurants. VERY quiet - we never once heard another visitor once we closed the door to our room.

My wife and I stayed at Plaza El Bosque for 2 nights. We had booked a standard room but were upgraded to a suite for no extra charge when we said at check-in that we wanted a quiet room with a nice view. The hotel is located in a business district, so it's likely that it had a lot of vacancies because we were there on a weekend. We chose this hotel because we were advised that its location is convenient for accessing the main sites of Santiago via subway and is a little nicer than staying in the city center, where things shut down pretty early for tourists. There are a number of restaurants not too far from the hotel. I got a better rate for the hotel using its online booking tool than by emailing the hotel directly. Also I noticed that the weekend rate at the hotel was quite a bit lower than the weeknight rate. The hotel is clean, comfortable, has wifi throughout (included in the room rate), and has nice views from the upper floors. We checked out the rooftop bar (also where breakfast is served) one evening. Amazing views, but it wasn't very lively so we didn't stay long. Breakfast is included with the room. Food was average; a decent selection but nothing special (eg., eggs made-to-order would be nice). I give it an above-average rating though for the view. Staff was friendly and helpful, and we had no communication problems despite our very limited Spanish skills (many of the staff members have good command of the English language).

The Hotel was very clean and the staff was very pleasant. The building was an older building and i though they can do better with maintenance of the primises. The bathroom was small and the tub was very high, you have to be very carefull getting in and out of the tub or you can have a major accident, accessability was very bad. Overall the Hotel was O.K. the breakfast was also just O.K. no variety and every morning was the same stuff, this happen for 7 days. The Hotel is very well located and close to Metro and many fine restaurants.

Great place to stay. Room was a bit small, shower a bit difficult to get into but always very clean. Breakfast was awesome and the view on the 17th floor was spectacular. The staff was helpful and friendly. They work with you if any issues arise. Very safe neighborhood, lots of restaurants, shops, metro. A place to exchange currency just around the corner. I would have loved to have had a coffee maker inside my room but non the less, enjoyed the place for our short get away.

Plaza el Bosque Hotel is located at the financial center of Santiago. It was great for me since most of the meetings were close by and the neiborhood is excellent.

The Plaza El Bosque Park served our needs. The Hotel's location was almost perfect. Within just 1-2 blocks in any direction you could find numerous and diverse options for dining, entertainment and shopping. The Metro is just 1 1/2 blocks away. I was disappointed that the Hotel did not offer Wifi and the cost of Internet was near $17 USD per day. The room was smaller than I'm accustomed to but the bathroom was gorgeous and the view from the 9th floor was incredible. Their free breakfast was delicous and had numerous options rather than the standard fare. Also, the breakfast is served on the 17th floor and the view of the city of Santiago is amazing.

Ebro 2828, Las Condes Santiago Region Metropolitana

Located in El Golf, Hotel Plaza El Bosque Ebro is within a 10-minute stroll of sights such as Peru Plaza and Costanera Center. This 4-star hotel has 179 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. Also near this Santiago hotel are San Cristobal Hill and Los Leones Golf Club.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including ENEBRO, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All of Hotel Plaza El Bosque Ebro's 179 individually decorated rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.


Property features

At Hotel Plaza El Bosque Ebro, guests enjoy features like an indoor pool, a fitness center, and a sauna. There's free parking, and a shuttle from the hotel to the airport (available on request) for USD 60 per vehicle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 12 meeting rooms, and a business center.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Executive Suite, 2 Twin Beds

Twin 2 | Sleeps 2

Guest reviews for Hotel Plaza El Bosque Ebro

Everyone (1) Business (6) Couples (8) Other (1)
5
Everyone

We had a great experience, great location, friendly staff and excellent customer service.

By on Dec 26, 2016

5

everything was just right..!

BusinessTravelers

It was a great experience. I was able to work and rest at the same time

By , from Buenos Aires on Aug 18, 2016

1

worst customer service we have ever experienced

Couples

I saw another review about how this hotel had the worst customer service and thought, they must have just had a bad day but REALLY they had the WORST customer service. We stayed in several other places and payed much less but were treated like royalty. Several examples of their awful customer service are included: we asked to extend our checkout by 1 hour and they simply said No in this very snobbish tone. They could have been much nicer about it and still said no. When we used the gym, one of the hotel staff was taking up the whole bathroom to get ready for a date. When I went to wash my hands after working out, she gave a big sigh when she had to move some of her things over. Lastly, we left a very valuable item behind on the bed in our room. As soon as we noticed (within 24 hours) we called and e-mailed them and they simply said There is nothing we can do even after we offered a reward. Seriously, these guys are the worst and I really regret our stay here.

By on Nov 17, 2015

5

great experience - again!

BusinessTravelers

This was my second stay this year and will definitely stay there again should I be back in the area. Breakfast, wifi and parking included in the rate are great perks (there is a gym too). Wifi connection was strong and reliable. Breakfast buffet was simple but covered all the basics and was good. Staff was accommodating and cordial

By on Sep 26, 2015

5

very nice hotel

Couples

I really enjoyed our stay here. Very helpful staff.

By on Nov 5, 2014

1

horrible customer service

BusinessTravelers

If you're looking for any sort of customer service or interaction with the staff this is not the place to stay The rooms were okay The location was okay One of the guys staying there had his luggage stolen right from outside as well The people at the front desk or just horrible they had have no belief in customer service Nor do they care about any of your needs Don't waste your time staying here

By on May 23, 2014

5

incredible hotel & service

LGBT

STAFF, SERVICE, AMENITIES, LOCATION A+++ We couldn't believe the hotel when we arrived. We got it for a bargain, and it exceeded our expectation in everyway. Our room was large and comfortable for two, and had views of the Andes. The service was incredible. Upon arrival, we realised we had left an item on the aircraft. The concierge happily helped us by contacting the airline and speaking to the representatives in Spanish for us, and was incredibly friendly. The breakfast is great, and is served on the 17th floor with spectacular views of the city. Great location, with many fine restaurants nearby within walking distance (5-10 mins max).

By on Nov 20, 2013

5

don't look further

Couples

We spent 6 nights here and enjoyed every moment. Our room on the 10th floor was quiet in the otherwise busy neighborhood. We had free WIFI in our room, although very slow. It was a little difficult to get out of the bathtub and the tub was very very slippery. Make sure you hold onto the bar. We enjoyed the breakfast buffet on the rooftop but wished that the coffee was stronger (espresso cost extra) and to have at least one newspaper in English. There were many in Spanish. Be prepared to leave a tip on the signup sheet as you exit. The servers seem too serious, quiet and don't smile a lot. The swimming pool is not for lap swimming but great for children. It is located on the top of the building with a nice view. The gym is good size. The hotel is located in a beautiful neighborhood with business and private buildings mixed very smartly. Plenty of restaurants, stores and a new mall only 10 minutes walk away on the bottom of a sky scraper. We walked around a lot and marveled at the beauty of the smartly and esthetically built modern buildings. Overall we had a great hotel experience.

By on Sep 21, 2013

4

plaza el bosque

Couples

We ended up here becuase Ritz, Intercontinental and W all booked - and we are glad we did. Was in lovely quiet neighborhood - and the hotel itself was amazingly solid and quiet. we enver even heard another door close despite being near elevator. Staff was warm and helpful, room was clean and well appointed with small kitchenette, bed very comfy. Can't think of any negatives. Good lobby bar, great work out space with good equipment. Solid 4 star!

By on May 3, 2013

4

el bosque excellent stay

BusinessTravelers

Though we arrived very early (7:00 AM) they were gracious and offered to allow us early check in. Room was lovely, very clean, comfortable bed, a good living area with small kitchen (this was a suite). Staff was very helpful, polite and always willing, not like so many we interact with these days. Location was close to our meeting and in a good area for restaurants. VERY quiet - we never once heard another visitor once we closed the door to our room.

By on Apr 5, 2013