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Recent guest reviews

Great location. Near many fine restaurants and stores and transportation facilities

Property was nice, room was nice, very clean, location was perfectly located close to shopping and restaurants! My only huge problems was the air conditioning wasn't working right, it was hot, and was worst after showers. Also a few workers at the front desk need a little attitude adjustment, they get so defensive when questioning stuff. Other than that, liked the stay.

Very bad attention, no kind, very arrogant... take a lot of time for simple issue .. horrible

The AC system needed to be upgraded. Basically you can’t control the temperature.

Good experience.. breakfast a little poor only.. also wifi was not ok.. have poor signal and difficult to work

Excellent hotel with spaces very nice and clean bed is so comfortable and quiet place. Good wifi and location close to very good restaurants Have a parking place which is good due to no parking around

We had a great experience, great location, friendly staff and excellent customer service.

It was a great experience. I was able to work and rest at the same time

I saw another review about how this hotel had the worst customer service and thought, they must have just had a bad day but REALLY they had the WORST customer service. We stayed in several other places and payed much less but were treated like royalty. Several examples of their awful customer service are included: we asked to extend our checkout by 1 hour and they simply said No in this very snobbish tone. They could have been much nicer about it and still said no. When we used the gym, one of the hotel staff was taking up the whole bathroom to get ready for a date. When I went to wash my hands after working out, she gave a big sigh when she had to move some of her things over. Lastly, we left a very valuable item behind on the bed in our room. As soon as we noticed (within 24 hours) we called and e-mailed them and they simply said There is nothing we can do even after we offered a reward. Seriously, these guys are the worst and I really regret our stay here.

This was my second stay this year and will definitely stay there again should I be back in the area. Breakfast, wifi and parking included in the rate are great perks (there is a gym too). Wifi connection was strong and reliable. Breakfast buffet was simple but covered all the basics and was good. Staff was accommodating and cordial

I really enjoyed our stay here. Very helpful staff.

Ebro 2828, Las Condes Santiago Region Metropolitana

Hotel highlights

  • Walking distance to Costanera Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Hotel Plaza El Bosque Ebro places you within a 10-minute stroll of popular attractions such as Costanera Center and Gran Torre Santiago. This 4-star hotel has 179 guestrooms and offers conveniences like 2 restaurants, an indoor pool, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including ENEBRO, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All of Hotel Plaza El Bosque Ebro's 179 individually decorated rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.


Property features

At Hotel Plaza El Bosque Ebro, guests enjoy an indoor pool, a fitness center, and a sauna. For transportation, you can make use of a shuttle from the hotel to the airport (available 24 hours) for USD 60 per vehicle, as well as an airport shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and free newspapers.

Room options

Executive Suite, 2 Twin Beds

2 Twin Beds | Sleeps 2

Standard Room, 1 Double Bed

1 Double Bed | Sleeps 2

Executive Suite, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hotel Plaza El Bosque Ebro

Everyone (4) Couples (2) Business (2) Family (1)
5
Friends

Great location. Near many fine restaurants and stores and transportation facilities

By on Mar 6, 2020

4
Family

Property was nice, room was nice, very clean, location was perfectly located close to shopping and restaurants! My only huge problems was the air conditioning wasn't working right, it was hot, and was worst after showers. Also a few workers at the front desk need a little attitude adjustment, they get so defensive when questioning stuff. Other than that, liked the stay.

By on Jan 26, 2020

2
Business Business

Very bad attention, no kind, very arrogant... take a lot of time for simple issue .. horrible

By on Apr 29, 2019

4
Everyone

The AC system needed to be upgraded. Basically you can’t control the temperature.

By on Jan 1, 2019

4

good location

Everyone

Good experience.. breakfast a little poor only.. also wifi was not ok.. have poor signal and difficult to work

By , from Houston on Jul 27, 2018

5

good hotel with excellent services spaces and loca

Everyone

Excellent hotel with spaces very nice and clean bed is so comfortable and quiet place. Good wifi and location close to very good restaurants Have a parking place which is good due to no parking around

By on Apr 13, 2017

5
Everyone

We had a great experience, great location, friendly staff and excellent customer service.

By on Dec 26, 2016

5

everything was just right..!

Business

It was a great experience. I was able to work and rest at the same time

By , from Buenos Aires on Aug 18, 2016

1

worst customer service we have ever experienced

Couples

I saw another review about how this hotel had the worst customer service and thought, they must have just had a bad day but REALLY they had the WORST customer service. We stayed in several other places and payed much less but were treated like royalty. Several examples of their awful customer service are included: we asked to extend our checkout by 1 hour and they simply said No in this very snobbish tone. They could have been much nicer about it and still said no. When we used the gym, one of the hotel staff was taking up the whole bathroom to get ready for a date. When I went to wash my hands after working out, she gave a big sigh when she had to move some of her things over. Lastly, we left a very valuable item behind on the bed in our room. As soon as we noticed (within 24 hours) we called and e-mailed them and they simply said There is nothing we can do even after we offered a reward. Seriously, these guys are the worst and I really regret our stay here.

By on Nov 17, 2015

5

great experience - again!

Business

This was my second stay this year and will definitely stay there again should I be back in the area. Breakfast, wifi and parking included in the rate are great perks (there is a gym too). Wifi connection was strong and reliable. Breakfast buffet was simple but covered all the basics and was good. Staff was accommodating and cordial

By on Sep 26, 2015

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