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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free breakfast, near Santa Cruz Beach Boardwalk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
Lobby
Exterior
Outdoor pool, open 9 AM to 9:00 PM, pool umbrellas

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Santa Cruz

Located in Westside Santa Cruz within 2 miles (3 km) of Santa Cruz Beach Boardwalk, SureStay Hotel by Best Western Santa Cruz is within a few miles (5 km) of other popular sights such as Monterey Bay. This 50-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Ocean Street - 2 min walk - 0.1 miles
  • Pacific Avenue - 10 min walk - 0.6 miles
  • Mission Santa Cruz - 11 min walk - 0.6 miles
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.2 miles
  • Santa Cruz Wharf - 4 min drive - 1.6 miles

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 23 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Jack in the Box - ‬4 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free breakfast, near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz features an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include express check-out, a vending machine, and a TV in a common area.
40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
Holiday Inn Express Hotel & Suites Santa Cruz by IHG
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  • Breakfast included
  • Free WiFi
  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 3:00 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Masks are required in public areas for unvaccinated guests.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from March to October.
  • Pool access available from 9 AM to 9:00 PM.
  • There are no elevators.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

What can I see near SureStay Hotel by Best Western Santa Cruz?

This hotel is situated in Westside Santa Cruz, just steps from Ocean Street, and within a 10-minute walk of Pacific Avenue and Town Clock. You'll also find Monterey Bay and Santa Cruz Beach Boardwalk within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of Nov 26, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on Nov 28, 2025 start from $109.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western Santa Cruz?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does SureStay Hotel by Best Western Santa Cruz include a casino at the property?

No, SureStay Hotel by Best Western Santa Cruz doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Santa Cruz?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9 AM and 9:00 PM and the seasonal pool is normally open from March until October.

Is SureStay Hotel by Best Western Santa Cruz good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and free breakfast plus some guestrooms include pool views.

Are there hot tubs at SureStay Hotel by Best Western Santa Cruz?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Santa Cruz have a restaurant with a breakfast menu?

SureStay Hotel by Best Western Santa Cruz offers free continental breakfast each morning though there is no restaurant.

Will SureStay Hotel by Best Western Santa Cruz allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Santa Cruz though service animals are welcome.

Does SureStay Hotel by Best Western Santa Cruz have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to SureStay Hotel by Best Western Santa Cruz?

The closest major airport to SureStay Hotel by Best Western Santa Cruz is Watsonville, CA (WVI-Watsonville Municipal), which is 15.8 mi away (23 minutes by car). Another top airport is Norman Y. Mineta San Jose Intl. Airport (SJC), which is around 27.4 mi away.

Are there rooms with balconies at SureStay Hotel by Best Western Santa Cruz?

No, you won't find guestrooms with balconies at SureStay Hotel by Best Western Santa Cruz.

Reviews

SureStay Hotel by Best Western Santa Cruz Reviews

6.6

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 216 out of 1002 reviews
Rating 8 - Good. 244 out of 1002 reviews
Rating 6 - Okay. 224 out of 1002 reviews
Rating 4 - Poor. 166 out of 1002 reviews
Rating 2 - Terrible. 152 out of 1002 reviews

Reviews

6/10 Okay

Zachary

Disliked: Property conditions & facilities
Light cover in room was cracked and failing off. Bed frame was bent and the bed was barely functional. Limited parking, limited items for continental breakfast. Limited help from staff as not at front desk.
Stayed 2 nights in Aug 2025

4/10 Poor

Guadalupe

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get the very basics. No real amenities besides the pool. Overpriced for what you get in my opinion.
Stayed 1 night in Aug 2025

6/10 Okay

Gonzalo

Traveled with partner
Disliked: Staff & service
Rooms were a decent size and clean, and the front desk staff was friendly. Parking was also convenient. But the breakfast was a complete disaster. For the price you pay per night, all they offer is bread, yogurt, and cereal — nothing else. To make matters worse, at 9:30 a.m. sharp the cleaning crew stormed in and started taking everything away while people were still sitting and eating. They had zero respect for guests. One of them even dumped a trash bag on the chair where I was sitting, while I had just stood up for more cereal. That’s not only rude — it’s disgusting and unacceptable in a hotel that carries the Best Western name. Because of this, I can’t rate higher than 3 stars
Stayed 1 night in Aug 2025

6/10 Okay

Aaron

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy in chargre, remove the breakfast food 20 minutes time was up. Told others guest beside me that they couldn't get anything more food. Had a staff member pickup the food.
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the front desk guy was rude
Stayed 1 night in Aug 2025

10/10 Excellent

amaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEFINITELY COMING BACK!
Stayed 1 night in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025

4/10 Poor

Noemi

Disliked: Cleanliness, property conditions & facilities
Place was just scary. Lock on my door appeared tampred so I asked for another room. Got one next to
Stayed 1 night in Jul 2025

10/10 Excellent

Juanita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in.
Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2025

8/10 Good

Ignacio

Stayed 3 nights in Jul 2025

8/10 Good

Ignacio

Traveled with partner
Liked: Staff & service
Ok
Stayed 3 nights in Jul 2025

10/10 Excellent

Leanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025

8/10 Good

Luis

Stayed 1 night in Jul 2025

8/10 Good

Ignacio

Rooms little smaller
Stayed 4 nights in Jul 2025

8/10 Good

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025

10/10 Excellent

Alycia

Stayed 3 nights in Jun 2025

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay at this hotel

My experience at this hotel was largely negative. The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk. Additionally, four days after my stay, I was charged for items I did not authorize.
Stayed 4 nights in Jun 2025

6/10 Okay

Scott

Traveled with family
Disliked: Cleanliness
This is an updated motel, the kind where there are no indoor hallways to your room. The room windows face the pool and exterior walkways, so there *will* be people walking by your window and you'll get some noise from that and and the pool, vehicles, etc. It's not bad, just be sure to expect that. The rooms are small, with in old in wall A/C that worked ok, but overly cold weirdly. Tile/laminate floors though weren't mopped thoroughly, so we washed our feet before getting into bed. Breakfast was ok but included. The pool was good, though not heated (this was in late June and still quite cold to get into). Area is ok, but I did see a street walker outside (not a risk, but paints a picture). I'd consider staying again, though I'd probably opt for somewhere else tbh.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025

2/10 Terrible

Dallas

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Traveled with partner
Liked: Property conditions & facilities
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Stayed 2 nights in Jun 2025

6/10 Okay

Arturo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Stayed 2 nights in Jun 2025

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