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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Luminescence Healing Haven
    ‪7 min drive‬
  • Place, Felton Covered Bridge Park
    ‪7 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪60 min drive‬

Room options

View all photos for 2 Queen Beds, Nonsmoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 QUEEN BEDS NONSMOKING

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

2 QUEEN BEDS NONSMOKING

  • Sleeps 4
  • Free WiFi

View all photos for King Room - Non-Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

About the neighborhood

Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains places you within a 10-minute drive of Luminescence Healing Haven and Felton Covered Bridge Park. This 25-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Luminescence Healing Haven - 7 min drive - 3.8 miles
  • Felton Covered Bridge Park - 7 min drive - 3.8 miles
  • Henry Cowell Redwoods State Park - 8 min drive - 4.2 miles
  • Roaring Camp Railroads - 11 min drive - 5.1 miles
  • University of California, Santa Cruz - 15 min drive - 8.5 miles

Getting around

  • San Francisco Intl. Airport (SFO) - 78 min drive

Restaurants

  • ‪Trout Farm Inn - ‬8 min drive
  • ‪Fosters Freeze - ‬6 min drive
  • ‪Taqueria Vallarta - ‬7 min drive
  • ‪Monty's Log Cabin - ‬8 min drive
  • ‪Rocky's Cafe - ‬6 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

Quality Inn & Suites, Santa Cruz Mountains features an outdoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. The front desk has multilingual staff that can help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, refrigerators, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

Is free cancellation available at Quality Inn & Suites, Santa Cruz Mountains?

Quality Inn & Suites, Santa Cruz Mountains offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on May 25, 2026 start from $122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Quality Inn & Suites, Santa Cruz Mountains?

This hotel is located in Ben Lomond, close to Roaring Camp Railroads, Henry Cowell Redwoods State Park, and Frontier Ranch. You'll also find Luminescence Healing Haven and Felton Covered Bridge Park within a short drive.

Will I be able to park at Quality Inn & Suites, Santa Cruz Mountains?

Yes, self parking is offered for free at the hotel. An electric car charging station, wheelchair-accessible parking, and RV/bus/truck parking are also available.

Does Quality Inn & Suites, Santa Cruz Mountains have a casino on the premises?

No, Quality Inn & Suites, Santa Cruz Mountains doesn't have a casino.

Is there an indoor pool at Quality Inn & Suites, Santa Cruz Mountains?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Quality Inn & Suites, Santa Cruz Mountains?

Amenities that appeal to couples at this riverfront hotel include premium bedding and free wired internet along with an outdoor pool.

Does Quality Inn & Suites, Santa Cruz Mountains have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn & Suites, Santa Cruz Mountains have a restaurant with a breakfast menu?

No, Quality Inn & Suites, Santa Cruz Mountains doesn't have a restaurant that serves breakfast.

Does Quality Inn & Suites, Santa Cruz Mountains allow pets to stay free of charge?

No, pets aren't allowed at Quality Inn & Suites, Santa Cruz Mountains.

Does Quality Inn & Suites, Santa Cruz Mountains have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Quality Inn & Suites, Santa Cruz Mountains?

The closest major airport to Quality Inn & Suites, Santa Cruz Mountains is Watsonville, CA (WVI-Watsonville Municipal), which is 24.5 mi away (40 minutes by car). Another top airport is Norman Y. Mineta San Jose Intl. Airport (SJC), which is around 21.3 mi away.

Can I book a room with a balcony at Quality Inn & Suites, Santa Cruz Mountains?

No, there aren't any guestrooms at Quality Inn & Suites, Santa Cruz Mountains that offer a balcony.

Does Quality Inn & Suites, Santa Cruz Mountains have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Quality Inn & Suites, Santa Cruz Mountains.

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 337 out of 897 reviews
Rating 8 - Good. 321 out of 897 reviews
Rating 6 - Okay. 143 out of 897 reviews
Rating 4 - Poor. 57 out of 897 reviews
Rating 2 - Terrible. 39 out of 897 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Louis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility was definitely an older property that needed severe upgrades. The toilet in the bathroom was clogged when I got there, and I had to unclog it with a plunger. There was a lot of rusty caulk around the shower and the toilet and unpainted patches on the wall. The furniture that held the microwave and refrigerator was held together with duct tape. The decking and stairs leading to the second floor were in need of repair as well. The light in the bathroom was just too bare, glaring bulbs with no fixture. certainly not what I would expect from a hotel under the Quality trade name.
Stayed 1 night in May 2026

8/10 Good

Zoom

Liked: Cleanliness, property conditions & facilities
meh good :)
Stayed 1 night in Feb 2026

8/10 Good

Ross D

Traveled with partner
Liked: Cleanliness, amenities
Decent place, a little run down. Close to a fun bar and good food.
Stayed 1 night in Feb 2026

10/10 Excellent

Katelyn

Stayed 1 night in Feb 2026

2/10 Terrible

Torin

Disliked: Staff & service
This hotel was closed due to the power being out caused by storm. No fault of theirs of course. However, they did not issue a refund. Several attempts have been made to contact them with no response. Criminal
Stayed 1 night in Dec 2025

10/10 Excellent

Brandon

Stayed 1 night in Dec 2025

2/10 Terrible

Thelma

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of mold. We found hair that wasn’t ours on the bed. We had to wait to shower in the morning because there were workers fixing the pipes and the water was shut off. Environment was off, sketchy people around. Staff was friendly.
Stayed 2 nights in Dec 2025

6/10 Okay

Ryan

Stayed 2 nights in Nov 2025

6/10 Okay

Agnes

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonah

Stayed 2 nights in Nov 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025

4/10 Poor

Alexander

Stayed 1 night in Nov 2025

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025

6/10 Okay

Matthew

Liked: Cleanliness
I have stayed at this hotel many times. It's the most affordable in the Santa Cruz Mountains. But it is a rustic mountain hotel. The shower curtain wants to hang outside the tub and will not stay against the wall of the shower. You constantly are pulling it back. The toilets need work as the seats are loose and it makes a lot of noise filling tank. The furniture was in need of repair of replacement , not duct tape. Overall the room was clean and staff is pleasant..
Stayed 6 nights in Oct 2025

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Chantel

Stayed 1 night in Oct 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are in desperate need of updating. Very run down bathrooms. Would not stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohini

Stayed 1 night in Oct 2025

10/10 Excellent

Leslie

Business traveler
Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025

8/10 Good

Irene

Stayed 1 night in Oct 2025

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No coffee or breakfast as promised.

They promised us coffee and breakfast at 8 am and we waited until nearly 8:15 and still nobody was there, the office was locked.
Stayed 1 night in Oct 2025

6/10 Okay

Lyric

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the cleanest.
Stayed 1 night in Sep 2025

4/10 Poor

Mercy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
They told me that the room they were giving me had recently been renovated. I guess there are different definitions to the words recent and renovate than I imagined. Obvious water leaks under pain, dirty walls and ceilings, no stopper in the bathtub, sheets, in lieu of a duvet around the comforter, breakfast room that was only open sometimes during the scheduled open hours, a sink faucet that did not have hot or cold settings as normally found. On the upside, the employee that I typically dealt with was very kind. Parking was easy. The redwoods suttounding it were heavenly. There were tables around the pool to sit and eat at, but i'm pretty sure the pool will not open as it was dirty.
Stayed 3 nights in Sep 2025

4/10 Poor

Kelli

Traveled with group
Disliked: Cleanliness, amenities
We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through Expedia (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.
Stayed 1 night in Sep 2025

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