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Recent guest reviews

Just as advertised. Motel would be a more accurate description than hotel. Late arrival was a bit squirrelly. Had to call the reservation number to get in!

Thank you so much for good room and great service!!

Junk all over the outside and walkways, door to the office is always locked. No coffee in the room or in the office and no one at the office at 7am. Would NOT recommend, sleep in your car

I stayed one night at the property and was pleased with almost all. The lady at front desk made a comment I didn’t particularly like about my picture ID. But overall a pleasant stay. Will do it again

Safe friendly hotels close to everything it’s convenient ..

..very friendly staff clean rooms very accomidating

Room was infested with newly hatched roaches, which by itself is an immediate disqualification. Problem; it was Fleet week in San Francisco and literally every hotel was sold out in the Bay Area, so no option to move. Staff was unfriendly and unresponsive to requests. Demanded an extra $20 fee for a roll away bed, despite fact that two bedroom room was reserved for 5-guests, but did not come equipped with a pull out couch and only had two standard beds. Worst hotel experience of my life.

I arrived and there was no one behind the desk except a little boy. After a few minutes he noticed me and shouted for someone to come to front desk. The desk attendant came out and immediately took a phone call. I waited for him to finish in which case without looking at me asked if I had a reservation I said yes, he said "drivers licence and picture id." He WROTE DOWN MY CC INFO (along with expiration date) on his copy of the transaction. I have no idea who has access to that info. He gave me a key and never looked at me or said hello or thank you. The room smelled of cigarettes smoke, the towels where extremely small, the room was noisy and the air conditioning was loader than the traffic. I travel 4-5 times a year and this was by far the worst hotel experience I've had in many years.

good location, good bed, clean and reasonably priced....

Old, run down, poor to no upkeep, no parking. Orbitz requires more words but how many times and ways to say BAD do they want???? And for what productive reason???? None of course

I traveled to this motel based off the price. I went with a couple of friends and the room appeared to be very clean. I asked for a roll-away bed and was told it was $20 a night. No big deal since the website said $15. The person who brought me the bed asked for cash. I said I prefer that it be added to my bill but he said cash would be best. It seemed strange that a motel couldn't just add it to the bill. That night the toilet was not functioning properly. I called the front desk and was told that they didn't have anyone to fix it. It was late night and I'm guessing they didn't want to call a plumber. They did not have any other rooms to move me so I asked for a plunger. The beds were nice and clean and comfortable. The chairs and carpets were filthy. It seems they had not been cleaned in years. The wall sockets were all loose. I wouldn't recommend staying here unless absolutely necessary. I definitely would not stay here again.

This hotel met our expectations for an overnight stop. The exterior and interior were well maintained. As we entered the room, it smelt fresh and was quite well furnished. The hotel is close to a major highway so the hum of the traffic was present but the level did not disturb our sleep. The breakfast was sub standard relative to the norm that we have experienced for hotels of this class. We did find an excellent Mexican restaurant behind the hotel for dinner.

Could have had better breakfast, like hard boiled eggs, Greek yogurt. Peanut butter and toast

The staff stayed up until 1 am just to check us in after a very late arrival. Very close to the Larkspur ferry terminal and very reasonable price.

This motel is OK, if you are just looking for a stop-over motel on your way somewhere else, and only need a place to spend the night. It's located just next to the freeway, so easy to find. There are a couple of restaurants nearby for dinner. The room itself was clean, felt secure; nothing fancy. Don't count on the continental breakfast! Tang, cold cereal, and a few bagels were offered. The coffee was gone by mid-morning(!). The staff was friendly and helpful. I'd stay again if just passing through.

Happy with the cleanliness and comfort for the price. I would stay there again.

Cheese ball and barely tolerable but low price Oppooooooooo

ROOM WAS A HANDICAP ROOM WITH NO PLACE TO HANG CLOTHS. THE BREAKFAST SELECTION WAS OK, BUT THE APPLE JUICE DISPENSER WAS NOT WORKING, THE ORANGE JUICE WAS RANCID, AND APPLES WERE OLD AND MEALY. STAFF APPEARED TO BE BOTHERED WHEN ASKED QUESTIONS ABOUT OUR RESERVATION. BREAKFAST SET UP WAS NOT READY AT 7:20 A.M. ON FRIDAY, JUNE 3. STAFF MEMBER THOUGHT ORANGE JUICE WAS OK, EVEN THOUGH IT WAS A BROWNISH COLOR AND A BIG LUMP CAME OUT OF THE DISPENSER WHEN I POURED THE JUICE.

Wouldn't recommend...horrible place and over price!!!!!!

Franciso Blvd East San Rafael CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge
  • 24-hour front desk

SureStay Hotel by Best Western San Rafael places you within 2 miles (3 km) of Marin Country Mart and Mission San Rafael Arcangel. This 32-room hotel has a bar/lounge along with conveniences like free in-room WiFi and free self parking.


Dining

At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 32 rooms feature refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and LED TVs with cable channels. Other standard amenities include hair dryers, ironing boards, and desks.


Property features

Guests staying at SureStay Hotel by Best Western San Rafael enjoy free WiFi in public areas, free newspapers, and a vending machine. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready.

Room options

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

1 Queen Bed and 1 Twin Bed | Sleeps 3

Guest reviews for SureStay Hotel by Best Western San Rafael

Everyone (17) Business (7) Couples (14) Family (8) Other (7)
4
Everyone

Just as advertised. Motel would be a more accurate description than hotel. Late arrival was a bit squirrelly. Had to call the reservation number to get in!

By on Jun 19, 2021

5
Family Business Business

Thank you so much for good room and great service!!

By on Apr 20, 2021

1
Business Business

Junk all over the outside and walkways, door to the office is always locked. No coffee in the room or in the office and no one at the office at 7am. Would NOT recommend, sleep in your car

By on Feb 22, 2020

Review comment responded on Feb 27, 2020

We are sorry to hear about your experience at our hotel. San Rafael is a very expensive area, and we are pleased to offer visitors here an inexpensive accommodation option. We are sorry that our property was not suitable for your needs, but thank you for staying with us on this trip. Best wishes, Hotel Management

4
Everyone

I stayed one night at the property and was pleased with almost all. The lady at front desk made a comment I didn’t particularly like about my picture ID. But overall a pleasant stay. Will do it again

By on Feb 17, 2019

5
Everyone

By on Dec 5, 2018

4
Everyone

Safe friendly hotels close to everything it’s convenient ..

By on Dec 1, 2018

5
Everyone

..very friendly staff clean rooms very accomidating

By , from sonoma on Nov 9, 2018

1
Everyone

Room was infested with newly hatched roaches, which by itself is an immediate disqualification. Problem; it was Fleet week in San Francisco and literally every hotel was sold out in the Bay Area, so no option to move. Staff was unfriendly and unresponsive to requests. Demanded an extra $20 fee for a roll away bed, despite fact that two bedroom room was reserved for 5-guests, but did not come equipped with a pull out couch and only had two standard beds. Worst hotel experience of my life.

By , from Atlanta on Oct 8, 2018

1
Everyone

I arrived and there was no one behind the desk except a little boy. After a few minutes he noticed me and shouted for someone to come to front desk. The desk attendant came out and immediately took a phone call. I waited for him to finish in which case without looking at me asked if I had a reservation I said yes, he said "drivers licence and picture id." He WROTE DOWN MY CC INFO (along with expiration date) on his copy of the transaction. I have no idea who has access to that info. He gave me a key and never looked at me or said hello or thank you. The room smelled of cigarettes smoke, the towels where extremely small, the room was noisy and the air conditioning was loader than the traffic. I travel 4-5 times a year and this was by far the worst hotel experience I've had in many years.

By on Jun 25, 2018

4

good location, good bed, no complaints

Everyone

good location, good bed, clean and reasonably priced....

By on Apr 5, 2018

SureStay Hotel by Best Western San Rafael

865 Franciso Blvd East, San Rafael, CA 94901
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