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Recent guest reviews

The accommodations was okay. The room was clean and decent.

The hotel offers very good accommodations and service for the money. The cleanliness stood out. The staff was accommodating. The room's appointments were commensurate with the room charge. The coffee served in the hotel lobby was superior; all the more amazing because it was offered with powdered coffee lightener.

The WiFi did not work, it was dropping every other minute. The rooms were clean. Staff was friendly. There is no AC in the hallways or the lobby.

The bed is too small, is like kids bed.

The location was perfect in the middle of everything

Friendly staff. Clean and neat accommodation. Staff was very helpful.

I liked that it was close to the water and near by to everything. Last time the morning front desk person was not nice. This time all front desk staff were awesome.

i liked it proximity to the ashford st in el condado, within walking distances of most turist attractions, yet quite at night to allow you to sleep undisturbed.

Need a better breakfast........ that's all Nsjsbsusbuss

Location and close to beaches and shops !!!!!!!!!

The best part of the hotel was the location and the AC worked really well. Walking distance to the beach and tons of restaurants. That is the only thing I liked about it. The room was very old, not clean, you could see through the bed sheets and almost through the thin bath towels. The breakfast is what was expected from reading other reviews. We stayed here for 2 nights before a cruise. Our view out the window was of construction. My son said it looked like a new FortNight location. We were on the first floor. I should have asked for room higher but it was midnight after a very long day of travel.

The staff is great and the continental breakfast was excellent.

4 Calle Clemenceau San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Rooftop terrace
  • Concierge services
  • Laundry facilities

Located in Condado within 2 miles (3 km) of Puerto Rico Convention Center, El Canario By The Lagoon is within a few miles (5 km) of other popular sights such as Jose Miguel Agrelot Coliseum. This 44-room hotel welcomes guests with conveniences like free in-room WiFi, a rooftop terrace, and concierge services.


Rooms

All of El Canario By The Lagoon's 44 air-conditioned rooms provide refrigerators, safes, and phones. TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also included. Housekeeping is available once per stay.


Property features

Guests of El Canario By The Lagoon enjoy a rooftop terrace, free WiFi in public areas, and microwave in a common area. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a computer station, free newspapers, and a terrace.

Room options

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Penthouse, 2 Double Beds, Kitchenette

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for El Canario By The Lagoon

Everyone (33) Couples (10) Business (5) Family (14) Other (8) Friends (5)
4
Friends Business Business

The accommodations was okay. The room was clean and decent.

By on Aug 20, 2021

Review comment responded on Aug 21, 2021

Thank you for the review. Have a great weekend!

5
Family

The hotel offers very good accommodations and service for the money. The cleanliness stood out. The staff was accommodating. The room's appointments were commensurate with the room charge. The coffee served in the hotel lobby was superior; all the more amazing because it was offered with powdered coffee lightener.

By on Aug 15, 2021

Review comment responded on Aug 15, 2021

Thank you very much for the review! Hope you visit us again.

3
Friends

The WiFi did not work, it was dropping every other minute. The rooms were clean. Staff was friendly. There is no AC in the hallways or the lobby.

By on Jul 11, 2021

Review comment responded on Jul 11, 2021

Thank you for the review. The Wi-Fi was upgraded last week, guess you had trouble while we were working on it. Because of the architectural details on our building we do not have A/C in those areas plus we understand that it is more needed in the rooms.

2
Family

The bed is too small, is like kids bed.

By on Jun 4, 2021

Review comment responded on Jun 5, 2021

Sorry you did not like your bed but that is the size you requested in your reservation, a (2) Twin bed room, we suggest the (2) Full beds, the Full/Twin or a Queen bed next time.

4
Everyone

By on Mar 9, 2021

Review comment responded on Mar 19, 2021

Thank you for choosing El Canario Lagoon Hotel for your Puerto Rico accommodations.

4
Friends

The location was perfect in the middle of everything

By , from NYC on Mar 30, 2020

Review comment responded on Mar 31, 2020

Thank you for the review. Hope to see you back in the near future.

5
Everyone

By on Feb 6, 2020

Review comment responded on Feb 8, 2020

Thank you for your kind review, we hope to welcome you back very soon!

4
Business Business

Friendly staff. Clean and neat accommodation. Staff was very helpful.

By on Feb 5, 2020

Review comment responded on Feb 8, 2020

Thank you for your kind review. We hope to welcome you back very soon!

5
Everyone

By on Jan 24, 2020

Review comment responded on Jan 24, 2020

Thank you for your review! Hope we can see you again in the near future!

3
Everyone

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

We appreciate every review as they help us improve, hope you can tell us more next time! Best regards from all of us at the hotel,

El Canario By The Lagoon

4 Calle Clemenceau, San Juan, 00907
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