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Recent guest reviews

The best part of the hotel was the location and the AC worked really well. Walking distance to the beach and tons of restaurants. That is the only thing I liked about it. The room was very old, not clean, you could see through the bed sheets and almost through the thin bath towels. The breakfast is what was expected from reading other reviews. We stayed here for 2 nights before a cruise. Our view out the window was of construction. My son said it looked like a new FortNight location. We were on the first floor. I should have asked for room higher but it was midnight after a very long day of travel.

The staff is great and the continental breakfast was excellent.

I like the location of the property. I was able to walk around the area with ease and enjoy many of the fun night spots. The two things I did not like about the hotel were the small twin size beds and no irons in the room. I wish I got a room with a bigger bed. I felt like I was in a college dorm room. But my biggest complaint was not having an iron. The whole hotel has to share one iron on the 1st floor of the hotel.. That would be ok with me if the one iron they had was of quality. If the hotel is going to have one iron they should have the best one.. I left the hotel with my clothes still being a little wrinkled. With that being said my stay was ok for the price and location, and the staff seemed friendly. My next stay I will explore another hotel.

Hotel was clean and the staff was superb. The hotel was close to the beach and restaurants

I loved the staff, price, location and the nearness to very good restaurants. The downside to the facility is the meager breakfast offering (too many carbs and no proteins) and the facility is just getting old and would probably benefit from a renovation. The poor quality of the roads around the facility (not the hotel's fault) is another distraction.

Positives: I think that the El Canario Lagoon hotel holds good value for its price. It's clean and safe. Staff are friendly and helpful. The complimentary, continental breakfast is adequate and gets one started for their day in PR. There is AC. Bathroom was fine. Negatives: AC unit in my room was noisy. While the ongoing fan can be "white noise", when the unit turned on to cool- it was noisy. The beds could be much more comfortable.

I like everything, the attention and everything was close tome

They offer iron & iron bird, one for entire hotel in hallway downstairs with well used iron that leaked. The bed had 1 fitted sheet and 1 top sheet, no other blanket spread or sheet, (did find blanket in closet), and the two pillows were small and limp, I assumed from being well used. Breakfast was absolutely minimal with a large coffee pot that had old and burnt coffee. Night shift clerk checking me in was polite and outgoing.

Great location and rates...great staff. Only negative are the matresses. They could becso much better with say a 2 or 3 inch serta matress topper.

Hotel front desk staff in the morning shift is not pleasant when answering questions. Most answers to questions are I don't know as well. Evening front desk staff is very nice. The Breakfast included is fair and could be better. Hotel cleaning staff are friendly and do their job well. Hotel is close to the lagoon. City bus to Old San Juan is near by. You can skip Isle Verde.

Originally read “parking” available. There is parking available but, it’s not free.

Comfortable hotel. Great staff. One block from the beach. What else matters?

Would stay there again. Wonderful place. Convenient location. Near to Beach, restaurants, shopping stores and historical sites.

It was ok..................................................

4 Calle Clemenceau San Juan

Hotel highlights

  • Walking distance to Condado Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Rooftop terrace

Located in Condado within 2 miles (3 km) of Puerto Rico Convention Center, El Canario By The Lagoon is within a few miles (5 km) of other popular sights such as Jose Miguel Agrelot Coliseum. This 44-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a rooftop terrace.


Dining

Free buffet breakfast is served each morning from 7 AM to 10 AM.


Rooms

All 44 air-conditioned rooms feature balconies, refrigerators, and safes. Guests can expect to find free WiFi and TVs with cable channels. Phones, desks, and free toiletries are also available.


Property features

Guests of El Canario By The Lagoon enjoy a rooftop terrace, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 17.00 per night. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a computer station.

Room options

Standard Triple Room, 1 Bedroom, Non Smoking

Full 1 | Sleeps 3

Standard Double Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for El Canario By The Lagoon

Everyone (25) Couples (9) Business (5) Family (11) Other (8) Friends (5)
1
Family with small children Families

By on Jul 7, 2019

Review comment responded on Jul 10, 2019

Thank you for taking the time reviewing our hotel. We appreciate your comments

3
Families Friends

The best part of the hotel was the location and the AC worked really well. Walking distance to the beach and tons of restaurants. That is the only thing I liked about it. The room was very old, not clean, you could see through the bed sheets and almost through the thin bath towels. The breakfast is what was expected from reading other reviews. We stayed here for 2 nights before a cruise. Our view out the window was of construction. My son said it looked like a new FortNight location. We were on the first floor. I should have asked for room higher but it was midnight after a very long day of travel.

By , from Washington State on Jun 26, 2019

Review comment responded on Jun 26, 2019

Thank you Annyka for taking the time reviewing our hotel. We appreciate all the comments as they help us grow and provide a better service. We hope to have you back in a no so distant future! For a future reservation I would recommend you a room with lagoon view

5
Partner Couples

The staff is great and the continental breakfast was excellent.

By on Jun 25, 2019

Review comment responded on Jun 25, 2019

Thank you so much for your review!

4
Everyone

By on Jun 2, 2019

Review comment responded on Jun 2, 2019

Thank you for taking the time reviewing our hotel. We are delighted that you enjoyed your stay with us. We hope to have you in a not so distant future!

3
Friends Families

I like the location of the property. I was able to walk around the area with ease and enjoy many of the fun night spots. The two things I did not like about the hotel were the small twin size beds and no irons in the room. I wish I got a room with a bigger bed. I felt like I was in a college dorm room. But my biggest complaint was not having an iron. The whole hotel has to share one iron on the 1st floor of the hotel.. That would be ok with me if the one iron they had was of quality. If the hotel is going to have one iron they should have the best one.. I left the hotel with my clothes still being a little wrinkled. With that being said my stay was ok for the price and location, and the staff seemed friendly. My next stay I will explore another hotel.

By , from North East, USA on May 28, 2019

Review comment responded on May 28, 2019

Thank you for taking the time to review our hotel. We regret to see that you did not enjoy your stay with us to the fullest. We take this as an opportunity to improve and provide a better service. We have different types of beds, our bigger bed is a Queen size bed, maybe that should have been a better option for you. Regarding the iron, before we let the guests use it in the rooms, however due to negligence and for security reasons had to be moved to the lobby. We hope to have you back in a no so distant future!

5
Partner Couples

Hotel was clean and the staff was superb. The hotel was close to the beach and restaurants

By on May 8, 2019

Review comment responded on May 8, 2019

Thank you for your amazing review. We are delighted that you enjoyed your stay with us to the fullest. We hope to have you back in a no so distant future!

4
Partner Couples

I loved the staff, price, location and the nearness to very good restaurants. The downside to the facility is the meager breakfast offering (too many carbs and no proteins) and the facility is just getting old and would probably benefit from a renovation. The poor quality of the roads around the facility (not the hotel's fault) is another distraction.

By on May 2, 2019

Review comment responded on May 7, 2019

Thank you for taking the time reviewing our hotel. We are delighted that you enjoyed your stay with us and we appreciate your comments so we can keep improving. We will take onto considerations your recommendations and we already have been in contact with the authorities regarding the streets near by so they can fix them. We hope to have you back in a no so distant future!

4
Everyone

Positives: I think that the El Canario Lagoon hotel holds good value for its price. It's clean and safe. Staff are friendly and helpful. The complimentary, continental breakfast is adequate and gets one started for their day in PR. There is AC. Bathroom was fine. Negatives: AC unit in my room was noisy. While the ongoing fan can be "white noise", when the unit turned on to cool- it was noisy. The beds could be much more comfortable.

By on May 1, 2019

Review comment responded on May 2, 2019

Thank you so much for taking the time reviewing our hotel. We are delighted that you enjoyed your stay, specially for our affordable rates, our cleanliness and for the service provided by our staff. Regarding the a/c units we are currently changing all of our units and our mattresses are orthopedic, however we will take onto consideration to see how we can improve our mattresses so next time you stay with us it will be a perfect one. We hope to have you back in a no so distant future!

5
Everyone

I like everything, the attention and everything was close tome

By on Apr 22, 2019

Review comment responded on Apr 22, 2019

Hi we thank you for review and hope you had a safe trip back..Thank you .Front desk**

2
Business Business Travelers

They offer iron & iron bird, one for entire hotel in hallway downstairs with well used iron that leaked. The bed had 1 fitted sheet and 1 top sheet, no other blanket spread or sheet, (did find blanket in closet), and the two pillows were small and limp, I assumed from being well used. Breakfast was absolutely minimal with a large coffee pot that had old and burnt coffee. Night shift clerk checking me in was polite and outgoing.

By on Apr 5, 2019

Review comment responded on Apr 5, 2019

Thank you for taking the time reviewing our hotel. We take this as an opportunity to improve. Hope you will be back in a no so distant future!

El Canario By The Lagoon

4 Calle Clemenceau, San Juan, 00907
url importing https://www.orbitz.com/San-Juan-Hotels-El-Canario-By-The-Lagoon.h13677-p2.Hotel-Reviews