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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated
Breakfast area
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪16 min walk‬
  • Winchester Mystery House
    ‪20 min walk‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

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Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

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$169 nightly
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Total includes taxes and fees
Jul 6 - Jul 7
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About the neighborhood

San Jose

Westfield Valley Fair Shopping Mall is a short stroll from The Row Hotel, BW Signature Collection, and other popular attractions like Santana Row Shopping Center are within a mile (2 km). This 3-star hotel has 55 guestrooms and offers a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Santana Row Shopping Center - 16 min walk - 0.9 miles
  • Winchester Mystery House - 20 min walk - 1.1 miles
  • PayPal Park - 4 min drive - 2.7 miles
  • San Jose McEnery Convention Center - 5 min drive - 4.5 miles
  • SAP Center at San Jose - 5 min drive - 2.3 miles

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Guests staying at The Row Hotel, BW Signature Collection enjoy a 24-hour gym, express check-in, and express check-out. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and 48-inch Smart TVs. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35 per pet, per night
  • Dogs and cats only
  • 1 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

What can I see close to The Row Hotel, BW Signature Collection?

This hotel is located in San Jose, a short 17-minute walk from Santana Row Shopping Center and also 12 minutes on foot from Westfield Valley Fair Shopping Mall. You'll also find Winchester Mystery House and SAP Center at San Jose within a short drive.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Jun 16, 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Jun 27, 2025 start from $149.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Row Hotel, BW Signature Collection?

Yes, self parking is offered for free at the hotel.

Does The Row Hotel, BW Signature Collection include a casino at the property?

No, The Row Hotel, BW Signature Collection doesn't have a casino.

Will I find an indoor pool at The Row Hotel, BW Signature Collection?

No, there is no indoor pool at this hotel.

Is The Row Hotel, BW Signature Collection a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a memory foam mattress and a smart TV as well as a 24-hour fitness facility.

Are there hot tubs at The Row Hotel, BW Signature Collection?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Row Hotel, BW Signature Collection have a restaurant that serves breakfast?

No, The Row Hotel, BW Signature Collection doesn't have a restaurant that serves breakfast.

Will The Row Hotel, BW Signature Collection allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at The Row Hotel, BW Signature Collection for a fee of USD 35 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at The Row Hotel, BW Signature Collection?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Row Hotel, BW Signature Collection?

The closest major airport to The Row Hotel, BW Signature Collection is Norman Y. Mineta San Jose Intl. Airport (SJC), which is 6.5 mi away (8 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 27.2 mi away (34-minute drive).

Can I book a room with a balcony at The Row Hotel, BW Signature Collection?

No, there aren't any guestrooms with balconies at The Row Hotel, BW Signature Collection.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 192 out of 343 reviews
Rating 8 - Good. 68 out of 343 reviews
Rating 6 - Okay. 37 out of 343 reviews
Rating 4 - Poor. 21 out of 343 reviews
Rating 2 - Terrible. 25 out of 343 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Stayed 1 night in Apr 2025

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and stay
Stayed 1 night in Mar 2025

6/10 Okay

lisa

Business traveler
Disliked: Staff & service, property conditions & facilities

If your cool with no staff on site this hotel work

Check in by computer. AI or weird live person. Computer crashes while you try to check in. Robotic person comes on screen and check you in. Polite but will ask you the same questions over and over. Key code for doors and room. So if your travel weary it can be rough. Breakfast is lame.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Extremely clean and a great stay’
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Feb 2025

4/10 Poor

Lydia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Shushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

4/10 Poor

Colin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service at the hotel was really good. The thermostat in our room didn't seem to work correctly, no matter what I or the front desk attendant didthe air conditioner would not blow cold. After the the room got up to 89° I called the front desk and he came up and looked at it. He was unable to get it to blow colder. He said that we could open the window, and did for us. Even after having the window open for several hours the thermostat was still reading 80°.
Stayed 1 night in Mar 2025

6/10 Okay

Yan

Business traveler
Liked: Property conditions & facilities
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
Stayed 5 nights in Mar 2025

6/10 Okay

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
Stayed 3 nights in Feb 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justine

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Joanna, Mired

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect fit an overnight stay
Stayed 1 night in Feb 2025

6/10 Okay

Marites

Business traveler
Disliked: Staff & service, property conditions & facilities
Room is clean but it's different from the picture. You could hear cars from outside.
Stayed 1 night in Feb 2025

2/10 Terrible

Clara

Traveled with family
Disliked: Staff & service
Hotel room next to us was on fire and the hall was full of smoke. Nobody guided us what to do and there was not any employees to support us
Stayed 2 nights in Feb 2025

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, amenities
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
Stayed 1 night in Feb 2025

10/10 Excellent

Dino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

shankela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities
Vitual staff
Stayed 1 night in Jan 2025

4/10 Poor

Nahimana

Stayed 1 night in Feb 2025

10/10 Excellent

Weihao

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Christopher

Stayed 1 night in Jan 2025