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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Breakfast area
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Place, Silicon Valley
    ‪1 min walk‬
  • Place, Santana Row Shopping Center
    ‪16 min walk‬
  • Place, Winchester Mystery House
    ‪20 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Jose

The Row Hotel, BW Signature Collection places you within a mile (2 km) of popular attractions like Santana Row Shopping Center and Winchester Mystery House. This 3-star hotel has 55 guestrooms and offers a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Silicon Valley - 1 min walk - 0.0 miles
  • Santana Row Shopping Center - 16 min walk - 0.9 miles
  • Winchester Mystery House - 20 min walk - 1.1 miles
  • PayPal Park - 4 min drive - 2.7 miles
  • SAP Center at San Jose - 5 min drive - 2.3 miles

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Lady M Cake Boutique - ‬10 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk
  • ‪Potato Corner - ‬19 min walk
  • ‪California Pizza Kitchen - ‬17 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
Guests staying at The Row Hotel, BW Signature Collection enjoy a 24-hour gym, express check-in, and express check-out. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and 48-inch Smart TVs with cable channels. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35 per pet, per night
  • Dogs and cats only
  • 1 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

What can I see close to The Row Hotel, BW Signature Collection?

This hotel is located in San Jose, just steps from Silicon Valley. You'll also find SAP Center at San Jose and Santana Row Shopping Center within a short drive.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Nov 14, 2025 start from $135.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Row Hotel, BW Signature Collection?

Yes, self parking is offered for free at the hotel.

Does The Row Hotel, BW Signature Collection include a casino at the property?

No, The Row Hotel, BW Signature Collection doesn't have a casino.

Will I find an indoor pool at The Row Hotel, BW Signature Collection?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Row Hotel, BW Signature Collection?

Couples staying at this hotel will appreciate amenities like a memory foam mattress and a smart TV as well as a 24-hour fitness facility.

Are there hot tubs at The Row Hotel, BW Signature Collection?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does The Row Hotel, BW Signature Collection have a restaurant that serves breakfast?

No, The Row Hotel, BW Signature Collection doesn't have a restaurant that serves breakfast.

Will The Row Hotel, BW Signature Collection allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at The Row Hotel, BW Signature Collection for a fee of USD 35 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at The Row Hotel, BW Signature Collection?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Row Hotel, BW Signature Collection?

The closest major airport to The Row Hotel, BW Signature Collection is Norman Y. Mineta San Jose Intl. Airport (SJC), which is 6.5 mi away (8 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 27.2 mi away (34-minute drive).

Can I book a room with a balcony at The Row Hotel, BW Signature Collection?

No, at The Row Hotel, BW Signature Collection, there aren't any guestrooms that list a balcony.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 242 out of 424 reviews
Rating 8 - Good. 82 out of 424 reviews
Rating 6 - Okay. 47 out of 424 reviews
Rating 4 - Poor. 25 out of 424 reviews
Rating 2 - Terrible. 28 out of 424 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlinn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and super reasonably priced! Will stay again in the future!
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and it was close to shops. Everyone who worked there was friendly and accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jul 2025

8/10 Good

Naomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Maureen

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
Stayed 3 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

6/10 Okay

Christina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
Stayed 1 night in Jul 2025

10/10 Excellent

Nguyen D

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Jerome

Stayed 1 night in Jul 2025

6/10 Okay

Lucille

Business traveler
Disliked: Amenities, property conditions & facilities
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura Angelica

Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Phillip

Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Linden, Paso Robles

Stayed 1 night in Jul 2025

8/10 Good

Marlyn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and the property is clean.
Stayed 2 nights in Jul 2025

6/10 Okay

Anna C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
Stayed 8 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

IRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unpleasant experience

Paid for a full functioning room. Tv account was locked in and we couldn’t watch anything from our accounts, hence the last guest left they’ve locked in their account. Staff was of no use nor solved the matter
Stayed 1 night in Jul 2025

10/10 Excellent

Jose, Bakersfield

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great environment and the bed is super comfortable!
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Karole

Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Stayed 1 night in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Will come back.
Stayed 1 night in Jun 2025