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Recent guest reviews

Great job with renovations, great location, great staff!

Great location. Staff was very accommodating and friendly.

The hotel is close to everything. Cute hotel. Concierge service excellent as was the cleaning staff

Location was perfect, in Union square, walking distance to everything. BUT. The sheets the first night of our stay made us both itch. Had to ask the front desk to have the changed. The complementary water bottle was not new and had clearly been used. The room had a weird/unpleasant/stale odor...those kinds of things mater, little or not. As perfect as the location was, I'd probably think twice staying here again.

The room smells very bad. Good location and price.

While staying in room 625, my experience was horrible. The room was very small and hot, and my family and I got bedbugs. I also woke up with ringworm. Very upset and not worth $193.

Bad odor in the room and no air conditioning. Very noisy. Can hear people above.

Furniture in the room is chipped an needed repair also, lamps, in rooms in serious need of service along with soap dish in shower barely hanging on the wall should be removed, repaired or replaced

My family and I were happy with stay. great location!

Nice stylish hotel! Great location and away from the noise.

The location of this hotel was the best part about it. We used the trolley system a bit during our stay and turnaround spot for the trolleys was only a block away. The staff of the hotel were very friendly and hospitable and the room was clean and had a great view. All in all, we would stay here again.

Powell St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and SHN Curran Theatre
  • Free WiFi in rooms and public areas
  • Fitness center
  • Business center

Located in Downtown San Francisco, Hotel Union Square is adjacent to Westfield San Francisco Centre and within a 5-minute walk of other popular sights like SHN Curran Theatre. The 131 rooms at this 3.5-star hotel include coffee makers, flat-screen TVs, and premium bedding.


Dining

For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 131 rooms feature coffee makers, safes, and phones. 43-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ironing boards are also included.


Property features

Hotel Union Square features a fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 55.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Premium Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Hotel Union Square

Everyone (31) Couples (3) Family (5)
1
Everyone

By on Mar 6, 2020

Review comment responded on Mar 28, 2020

Thank you for taking the time to rate us. I am very sorry to see your stay was less than excellent. We certainly wish your visit would have been more enjoyable and hope to have the opportunity to welcome you back and impress you in the future.

5
Friends

Great job with renovations, great location, great staff!

By on Jan 7, 2020

Review comment responded on Jan 13, 2020

Thank you very much for staying with us! We are very glad to hear that you were pleased with our service!

4
Family

Great location. Staff was very accommodating and friendly.

By on Jan 3, 2020

Review comment responded on Jan 13, 2020

We are very glad to hear that you were pleased by our service, thank you very much for staying with us.

5
Everyone

The hotel is close to everything. Cute hotel. Concierge service excellent as was the cleaning staff

By , from Seattle on Nov 11, 2019

1
Everyone

By on Oct 30, 2019

Review comment responded on Oct 31, 2019

Thank you very much for staying with us and for taking the time to rate your experience. Please let me express my sincere apology for having disappointed you. We certainly care about what our guests take away from their visit, and I am unhappy that we fell short of your expectations. We hope to have the opportunity to impress you in the future.

3
Partner Couples

Location was perfect, in Union square, walking distance to everything. BUT. The sheets the first night of our stay made us both itch. Had to ask the front desk to have the changed. The complementary water bottle was not new and had clearly been used. The room had a weird/unpleasant/stale odor...those kinds of things mater, little or not. As perfect as the location was, I'd probably think twice staying here again.

By on Oct 15, 2019

1
Everyone

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you very much for staying with us and for taking the time to rate your experience. Please let me express my sincere apology for having disappointed you. We certainly care about what our guests take away from their visit, and I am unhappy that we fell short of your expectations. We hope to have the opportunity to impress you in the future.

5
Everyone

By on Oct 9, 2019

4
Everyone

By on Oct 9, 2019

3
Family Family

The room smells very bad. Good location and price.

By on Sep 3, 2019

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