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Recent guest reviews

Had to insert multiple times the key card to my door to get the door opened, but it worked fine in the elevator. Room was clean and nice and love the beddings. However, the room smells like a smoking room, could still slightly smell the cigarette. Loud noises from outside were so audible in the room, had to check twice if there’s open any windows, dog barking, people yelling/laughing at 3am, from guys hanging out across the street, garbage pick up, doors closing and water running/flushing from the other room, and very loud drill sound from the road work construction early morning. Staff were nice though.

With the Covid it loses its amenities and parking was a block away and cost 30 dollars

No refrigerator in the room, no microwave, poor quality paper towels

Our hallway and room on the 6th floor smelled old or moldy. Wifi did not work on 2 of the 4 days we were there and the TV stopped working on the last day. We were told that these were known issues and were given a refund of one day's resort fee. I liked the unlimited complimentary water.

The quality of care and attention the staff provides is amazing and well worth the stay.

While many aspects of the hotel were excellent, the problems we encountered took a great deal of the pleasure out of our stay. We arrived to be told our reserved room type of was not available due to air conditioning issues. We were given a smaller room with the promise of having AC. The temperature in our room hoovered between 74F and 78F throughout the three day stay, even after a hotel engineer worked on the AC unit. The warmth made uncomfortable conditions for relaxing and sleeping. We were given Bar/Bistro credit to compensate for being downgraded to a very small room. We attempted to use the credit for drinks and food on Sunday night, only to be told they have a limited service of “drinks only” on Sunday and Monday evenings. There were very expensive breakfast options, and the espresso drinks had a burnt taste. The Bistro staff were not trained on using the voucher credit, making for awkward moments as they stumbled through the process. We opted to visit nearby dining establishments for our breakfast and coffee needs. The hotel is located in a good neighbor for shopping, dining, and transportation options! Our room was very clean, the bed was comfortable. The staff was very helpful and friendly, offering valuable suggestions on attractions & restaurants. The checkout process was not good. I was not provided with a receipt. Two days later an unexplained charge appeared on my card. The hotel staff could not tell me why I was charged. The charge was reserved.

I must say this has been the best service ive ever recieved at a hotel. They were always friendly and helpful. And just accomadated everything i needed. Always had a smile.

Awesome place to stay, it is so cute, we will definitely stay again!

Beautiful room and excellent service. The bathroom was amazing, sheets so soft, and the hotel took security very seriously. 10/10 will always look for this hotel when traveling

The room was very unique. They keep with the theme.

It’s a nice theme. The front desk staff need to work on understanding English a little better. A lot of miscommunication on their end. They kept telling me one thing and another staff telling me another. It was stressful and frustrating. Also, all these fees. When I checked out @ the front desk staff told me about all these fees that were about to get charged on my card and he said the staff should have told me about it when I checked in. I knew nothing of these fees and let alone SF is expensive so I left very not happy. Will not be coming back.

Boutique hotel with pineapple theme. Staff friendly and helpful

Staff was amazing. They were really nice and helped make our stay a special experience. The room and lobby were also clean and beautiful

Geary St San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and Orpheum Theater
  • Free WiFi in rooms and public areas
  • Business center
  • Free bike rentals

Located in Downtown San Francisco, Staypineapple, An Elegant Hotel, Union Square is within a 10-minute walk of popular sights such as Grace Cathedral and Warfield Theater. The 93 rooms at this 4-star hotel include iPod docks, refrigerators, and coffee makers.


Rooms

All 93 rooms feature iPod docks, refrigerators, and coffee makers. 50-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, free local calls, and safes are also standard.


Property features

Guests of Staypineapple, An Elegant Hotel, Union Square enjoy access to free WiFi in public areas, a business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Additional amenities include free use of bicycles and free newspapers.

Room options

Room, 1 Queen Bed, Accessible (Starlet)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed (Starlet)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed (Persona)

1 Queen Bed | Sleeps 2

Room, 1 King Bed (Celebrity With Communication Features)

1 King Bed | Sleeps 2

Guest reviews for Staypineapple, An Elegant Hotel, Union Square

Everyone (21) Couples (7) Family (6)
3
Business Business

Had to insert multiple times the key card to my door to get the door opened, but it worked fine in the elevator. Room was clean and nice and love the beddings. However, the room smells like a smoking room, could still slightly smell the cigarette. Loud noises from outside were so audible in the room, had to check twice if there’s open any windows, dog barking, people yelling/laughing at 3am, from guys hanging out across the street, garbage pick up, doors closing and water running/flushing from the other room, and very loud drill sound from the road work construction early morning. Staff were nice though.

By on May 1, 2021

Review comment responded on May 14, 2021

Dear valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 5, 2020

Thank you for the perfect score! We appreciate your feedback and thank you for staying with us. Cheers!

4
Family

With the Covid it loses its amenities and parking was a block away and cost 30 dollars

By , from Sonora, Ca on Aug 30, 2020

Review comment responded on Aug 30, 2020

Good afternoon, Jesse. It's true that due to the global pandemic that we've had to close or scale down our amenities. This is for your safety as well as ours. We're looking forward to reopening our bistro and bar, along with valet, as soon as it is safe to do so. Thank you for staying with us and thank you for your review. Cheers.

2
Partner Couples Family

No refrigerator in the room, no microwave, poor quality paper towels

By on Aug 29, 2020

Review comment responded on Aug 30, 2020

Good morning! Thank you for staying with us and for giving us a review. Every room comes with a minifridge located in the middle of the yellow credenza. None of our rooms have ever had microwaves. I'm not really sure when you came in contact with our paper towels, unless you're talking about the ones we use in our lobby bathrooms. They're your standard paper towels. Again, thank you for staying with us and we hope you have a great week.

3
Partner Couples

Our hallway and room on the 6th floor smelled old or moldy. Wifi did not work on 2 of the 4 days we were there and the TV stopped working on the last day. We were told that these were known issues and were given a refund of one day's resort fee. I liked the unlimited complimentary water.

By on Feb 15, 2020

Review comment responded on Feb 19, 2020

Thank you so much for your review and moreover for sharing your thoughts and experiences with us. Please accept our most sincere apologies for your recent experiences regarding your stay with us. Please know that we will be looking into the issues you had mentioned to ensure that they are indeed addressed. We truly value your feedback and that it is comments like yours that help us to learn, grow and improve our customer services. Thank you once again and hope to see you again in the near future.

3
Everyone

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you for your rating. Hope to see you again

4
Everyone

By on Jan 3, 2020

Review comment responded on Jan 4, 2020

Thank you for staying with us!

5
Everyone

By on Dec 22, 2019

Review comment responded on Dec 23, 2019

Thank you for staying with us and leaving your rating. Hope to see you again.

5
Partner Couples

The quality of care and attention the staff provides is amazing and well worth the stay.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Thank you for staying with us and leaving awesome feedback. Glad to know you enjoyed our hospitality and hope to welcome you back in the near future.

2
Partner Couples

While many aspects of the hotel were excellent, the problems we encountered took a great deal of the pleasure out of our stay. We arrived to be told our reserved room type of was not available due to air conditioning issues. We were given a smaller room with the promise of having AC. The temperature in our room hoovered between 74F and 78F throughout the three day stay, even after a hotel engineer worked on the AC unit. The warmth made uncomfortable conditions for relaxing and sleeping. We were given Bar/Bistro credit to compensate for being downgraded to a very small room. We attempted to use the credit for drinks and food on Sunday night, only to be told they have a limited service of “drinks only” on Sunday and Monday evenings. There were very expensive breakfast options, and the espresso drinks had a burnt taste. The Bistro staff were not trained on using the voucher credit, making for awkward moments as they stumbled through the process. We opted to visit nearby dining establishments for our breakfast and coffee needs. The hotel is located in a good neighbor for shopping, dining, and transportation options! Our room was very clean, the bed was comfortable. The staff was very helpful and friendly, offering valuable suggestions on attractions & restaurants. The checkout process was not good. I was not provided with a receipt. Two days later an unexplained charge appeared on my card. The hotel staff could not tell me why I was charged. The charge was reserved.

By , from Seattle on Sep 11, 2019

Review comment responded on Sep 18, 2019

Thank you for taking the time to share your thoughts and comments about your stay with us. Please accept our most sincere apologies for the less than stellar experience you had at our Hotel. We pride ourselves in providing amazing experiences and facility to our guests and so hearing that we failed to provide you with both saddens and disappoints me too. We will review and investigate the issues you had mentioned and rectify them. I hope that we can still have the opportunity to welcome you back again in the near future for a completely smooth stay.

Staypineapple, An Elegant Hotel, Union Square

580 Geary St, San Francisco, CA 94102
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