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Staypineapple, An Elegant Hotel, Union Square

4.0 out of 5.0

Recent guest reviews

It’s a nice theme. The front desk staff need to work on understanding English a little better. A lot of miscommunication on their end. They kept telling me one thing and another staff telling me another. It was stressful and frustrating. Also, all these fees. When I checked out @ the front desk staff told me about all these fees that were about to get charged on my card and he said the staff should have told me about it when I checked in. I knew nothing of these fees and let alone SF is expensive so I left very not happy. Will not be coming back.

Boutique hotel with pineapple theme. Staff friendly and helpful

Staff was amazing. They were really nice and helped make our stay a special experience. The room and lobby were also clean and beautiful

Really cool hotel, lobby is beautiful and a nice place to have a drink. Room is small but cozy and staff is super friendly. Only thing that was suspect was the parking situation. ~$70 and the valet guy seemed to not want to park our card.

Absolutely loved the charm at the staypineapple! Staff was extremely nice, friendly and accommodating!

Hotel Alise is centrally located and walking distance to many places we wanted to go. The staff was excellent and made us feel welcome. The room was small but comfortable, well-appointed, and clean. The bath products were very nice. Don't miss the afternoon cupcakes! And be sure to stop in at the bar for a nightcap. Highly recommended!

The hotel has a very cool vibe. Nice clean rooms, with great amenities. Would recommend it.

Staff was friendly and enthusiastic. Our room was clean and extremely comfortable. The only downside was that we only stayed one night!!

This hotel is wonderful! The decor is very chic and the room includes every comfort that you could want. The staff is attentive and welcoming. A special thank you to the staff member who waived the cost of the wine and chocolates I ordered to the room because we were celebrating a special occasion! I would certainly stay again, if visiting San Francisco.

We loved everything about The Alise. The location is quite central with lots of restaurants and bars within walking distance. Stephanie and Nathan at the front desk and the bartenders made us feel right at home with lots of information on the area and great dining recommendations. The room is compact, but very comfy and provides everything you need. And the bed is decadent - best 3 nights’ sleep I’ve had in a long time! Thanks to everyone there for a wonderful and memorable stay.

Nice hotel, comfy room. We did get stuck in the elevator and had to have our room key fixed 3 times, but that’s my only complaint

Loved the location, fully refurbished building and extremely clean rooms with the pineapple concept everywhere! I would only change the pillows if I could, everything else was perfect.

Attention to details Manager was working as doorman Wow

The staff are the highlight and overall, the hotel is nice, comfortable and welcome. Would definitely recommend the Alise.

Lovely hotel with nice hotel lobby bar and lounge are; very comfy bedding but queen bed room was so small we could barely open two full sized suitcases without placing them on the bed; bathroom also small and no counter top for cosmetics or toiletries; suggest asking for larger room if a couple or you will be there more than one night

Everyone from the doorman Ulysses to the hotel bartender Jedd made our stay above average. The staff is very welcoming and helpful. The location is amazing. A few blocks from Union Square and next to tons of shopping and great restaurants. Try Jones! The interior design is amazing from the lobby to the rooms. So much thought and detail was put into this hotel and the guests' comfort. Our only complaint was you could hear the city noise through the window and the walls seemed a bit thin (could hear hallway noise). Other than that, a 5 star stay!

580 Geary St San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and Westfield San Francisco Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Downtown San Francisco, Staypineapple, An Elegant Hotel, Union Square is within a 10-minute walk of popular sights such as Grace Cathedral and Warfield Theater. This 93-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Get a quick energy boost at the coffee shop/café, or meet other guests at the free daily manager's reception. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to noon.


Rooms

Guests can expect to find free WiFi and 50-inch an LED TV with cable channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Staypineapple, An Elegant Hotel, Union Square features free WiFi in public areas, a business center, and coffee in a common area. Valet parking is available for USD 58.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include free use of bicycles and free newspapers.

Room options

Room, 1 Queen Bed (Starlet)

Queen 1 | Sleeps 2

Room, 1 Queen Bed (Drama)

Queen 1 | Sleeps 2

Room, 1 King Bed (Celebrity)

King 1 | Sleeps 2

Room, 1 Queen Bed, Accessible (Starlet)

Queen 1 | Sleeps 2

Guest reviews for Staypineapple, An Elegant Hotel, Union Square

Everyone (29) Couples (2) Family (2)
1
Partner Couples

It’s a nice theme. The front desk staff need to work on understanding English a little better. A lot of miscommunication on their end. They kept telling me one thing and another staff telling me another. It was stressful and frustrating. Also, all these fees. When I checked out @ the front desk staff told me about all these fees that were about to get charged on my card and he said the staff should have told me about it when I checked in. I knew nothing of these fees and let alone SF is expensive so I left very not happy. Will not be coming back.

By on May 27, 2019

Review comment responded on May 31, 2019

I apologize for the experience you had during your stay. We will certainly work on improving the items you mentioned. Our amenity fee while it seems excessive, the fees go a great way towards covering costs for the little extras we try to provide to all of our guests. I understand your frustration. Please rest assured our team constantly reviews our procedures and we'll do our best to meet the wants and needs of all of our guests.

4
Families

Boutique hotel with pineapple theme. Staff friendly and helpful

By on May 27, 2019

Review comment responded on May 29, 2019

Hi Guest, Thank you for staying with us and leaving your honest feedback. We are ecstatic to know that you enjoyed our services and interactions with our staff. Hope to see you again in the near future.

5
Partner Couples

Staff was amazing. They were really nice and helped make our stay a special experience. The room and lobby were also clean and beautiful

By on Mar 18, 2019

Review comment responded on Mar 25, 2019

We hope to welcome you back on your next trip. Thank you for the 5 stars!

5
Everyone

By on Mar 3, 2019

Review comment responded on Apr 5, 2019

Thank you for your feedback. Hope to see you next time!

4
Everyone

By on Feb 18, 2019

Review comment responded on Apr 5, 2019

We're glad you had a great stay

4
Everyone

By on Jan 3, 2019

Review comment responded on Jan 5, 2019

Thank you for your feedback. Hope to see you again

4
Everyone

Really cool hotel, lobby is beautiful and a nice place to have a drink. Room is small but cozy and staff is super friendly. Only thing that was suspect was the parking situation. ~$70 and the valet guy seemed to not want to park our card.

By on Jan 1, 2019

Review comment responded on Jan 5, 2019

Thank you for leaving us your 5-star endorsement we sincerely appreciate it. We're very happy to know you found Staypineapple really cool and beautiful at the same time. We hope to see you again on your next visit.

5
Everyone

By on Dec 12, 2018

Review comment responded on Dec 15, 2018

Thank you for your 5-star endorsement. We hope to see you again.

5
Everyone

Absolutely loved the charm at the staypineapple! Staff was extremely nice, friendly and accommodating!

By on Dec 4, 2018

Review comment responded on Dec 4, 2018

StayPineapple is dedicated to the customer experience and we're glad we could share a little slice of our pineapple with you. I'll be sure our team hears your kind words and keeps putting forth the effort to make every stay amazing.

5
Everyone

Hotel Alise is centrally located and walking distance to many places we wanted to go. The staff was excellent and made us feel welcome. The room was small but comfortable, well-appointed, and clean. The bath products were very nice. Don't miss the afternoon cupcakes! And be sure to stop in at the bar for a nightcap. Highly recommended!

By , from Portland, OR on Nov 10, 2018

Review comment responded on Nov 11, 2018

Jen thank you for leaving us your wonderful feedback. Very happy to know you found our delicious Pineapple cupcakes and thoroughly enjoyed all we have to offer at our Staypineapple hotel. We hope to see you again on our next visit.

Staypineapple, An Elegant Hotel, Union Square

580 Geary St, San Francisco, CA 94102