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Hotel Jovel

3.0 star property
Colonial hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Jovel

View from property
Reception
Down comforters, in-room safe, individually decorated
View from property
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Flavio A. Paniagua No. 27 Col., Centro, San Cristóbal de las Casas, CHIS, 29220
  • San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Mesoamerican Museum of Jade
    ‪7 min walk‬
  • Santo Domingo Handicraft Market
    ‪8 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪81 min drive‬

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Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Down comforters, in-room safe, individually decorated

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Down comforters, in-room safe, individually decorated

Standard Room, 1 Double Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

San Cristóbal de las Casas

Located in De Guadalupe, Hotel Jovel is within a 5-minute walk of sights such as Café Museo Café and Foro Cultural Kinoki. This 30-room, 3-star hotel welcomes guests with conveniences like a restaurant, coffee/tea in a common area, and concierge services.

What's nearby

  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.3 miles
  • Ex-Convent of Santo Domingo - 6 min walk - 0.4 miles
  • Mesoamerican Museum of Jade - 7 min walk - 0.4 miles
  • Plaza 31 de Marzo - 7 min walk - 0.4 miles
  • Santo Domingo Handicraft Market - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 96 min drive

Restaurants

  • ‪Pachamama - ‬4 min walk
  • ‪Sarajevo Cafe Jardin - ‬1 min walk
  • ‪El Cau - ‬4 min walk
  • ‪Cocoliche - ‬3 min walk
  • ‪Plaza Mercado Guadalupe - ‬4 min walk

About this property

Hotel Jovel

Colonial hotel with a 24-hour front desk and a restaurant
At Hotel Jovel, guests have access to free WiFi in public areas, coffee in a common area, and a terrace. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 3000 per person one-way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a garden and a TV in a common area.
15-inch flat-screen TVs come with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include safes and phones.

Languages

English, Spanish

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8.6 out of 10, Excellent, 90 reviews
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Jun 5 - Jun 6
Total includes taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: MXN 250 for adults and MXN 200 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • San Andres

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 buildings
  • 3 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid passport or photo ID at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 250 for adults and MXN 200 for children
  • Airport shuttle fee: MXN 3000 per person (one-way)
  • Airport shuttle fee per child: MXN 3000 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jovel
Hotel Jovel San Cristobal de las Casas
Jovel San Cristobal de las Casas
Hotel Jovel San Cristobal De Las Casas, Mexico - Chiapas
Jovel San Cristobal las Casas
Hotel Jovel Hotel
Hotel Jovel San Cristóbal de las Casas
Hotel Jovel Hotel San Cristóbal de las Casas

Frequently asked questions

Is free cancellation available at Hotel Jovel?

Hotel Jovel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Hotel Jovel?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Hotel Jovel on Jun 1, 2025 start from $35.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Jovel?

This hotel is situated in De Guadalupe, just steps from Foro Cultural Kinoki and Café Museo Café, and within a short walk of San Cristóbal de las Casas Cathedral. You'll also find Mesoamerican Museum of Jade and Na Bolom Cultural Museum less than a mile away.

Is there parking available at Hotel Jovel?

No, there isn't parking available at the hotel.

Does Hotel Jovel include a casino at the property?

No, Hotel Jovel doesn't have a casino.

Will I find an indoor pool at Hotel Jovel?

No, there is no indoor pool at this hotel.

Is Hotel Jovel good for couples?

Amenities that appeal to couples at this hotel include in-room massages, a down comforter, and a turndown service.

Are there hot tubs at Hotel Jovel?

No, this hotel doesn't have a spa tub.

Does Hotel Jovel have a restaurant with a breakfast menu?

Yes, Hotel Jovel serves breakfast (local cuisine) for a surcharge each morning at San Andres.

Will Hotel Jovel allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Jovel.

Does Hotel Jovel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Jovel?

The closest major airport to Hotel Jovel is Angel Albino Corzo Intl Airport (TGZ), which is about 28.3 mi away.

Are there rooms with balconies that I can book at Hotel Jovel?

No, you won't find guestrooms with balconies at Hotel Jovel.

Hotel Jovel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 38 out of 104 reviews
Rating 8 - Good. 38 out of 104 reviews
Rating 6 - Okay. 16 out of 104 reviews
Rating 4 - Poor. 5 out of 104 reviews
Rating 2 - Terrible. 7 out of 104 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Stayed 1 night in Jan 2025

8/10 Good

Raul Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Selene

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A unique San Cristobal de las Casas experience.

6/10 Okay

Dolores

Stayed 3 nights in Sep 2022

8/10 Good

Sonia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Noisy, but cute

Very cute, adorable hotel, but the beds were not comfortable, and I can here everything going on in the other rooms.
Stayed 1 night in Nov 2021

10/10 Excellent

Jammie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel.

Hotel was super gorgeous, great views, and had everything we needed. Beautiful garden and terrace. It was a pain to park. The staff wanted you super close to the sidewalk, so rims get scratched. Then there is a mandatory staff escort to the parking lot. Before my flight, the staff wanted me to wait a few minutes until other guests left—- did not appreciate having to wait when other staff said we could just take the key to open the offsite parking on our own. WiFi was not stable.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
I was robbed and beat up by 6 men outside hotel property. Police refused to help and escorted me in to the hotel. I requested an ambulance by the night clerk and he rudely said he wasnt calling anyone. That i was fine and i should go to sleep or leave the property. I had to endure a 24hrs of pain amd hunger in my room for 24 hrs until i had the strenght to clean up and go downstairs. A second night clerk kindly warmed up some tamales for me after the restaurant closed and gave me some pain medecine. I left the hotel after the sedond night to recover at a hospital in another city. Hotel refused to refund my third and fourth night despite their written policy stating if you need medical care, a doctor would be called. Very dissatisfied overall. As far as the property. Its mexico. You get what you pay for.
Stayed 4 nights in Feb 2019

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is wanderful friendly staff

The hotel location is wonderful is closed to the tourist zone, restaurant, transport, place is clean, staff very friendly and helpful
Stayed 2 nights in Feb 2019

6/10 Okay

Kevin, Cloudcroft, Nm

Liked: Cleanliness, staff & service

Hotel Jovel

It's a lovely Place, great location, but if you go in the winter be sure and dress because the rooms have no heat.
Stayed 3 nights in Nov 2017

2/10 Terrible

C. Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Potential fraud in this location!

Be aware of possible fraud in this location. I have traveled around the world and visited Mexico countless times. I have also used hotels.com many instances and NO ONE has ever made a copy of my identification with the attempts to keep it. The receptionist asked for an identification which was fine. He went and said I will be right back, never saying what he was doing with it. When he came back he said to sign a form and I took a glance at the paper he was holding and it was a copy of my identification. I asked why he had made a copy of my id and he said it was policy. So I told him that no hotel had ever done that, they may take a copy of my cc for accidentals but never just of my id. He started getting nervous, and then when I asked for the name of his supervisor he said he couldn't give it to me. NOW I was extra concerned. He can take an identification that has my full name, address, and date of birth but he can't give me the name of his supervisor?. As I continue to push for it, he said: "fine, here just keep the copy". Very fishy and when I later asked if this was a policy to another receptionist she said NO. Please be aware of this !!!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay in San Cristobal

Nice hotel with a beautiful balcony over looking the city. You relax there and have a coffee and enjoy your morning. A little walk will take you to the main drag and central plaza. Hotel is clean and comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Garden retreat

Good price and beautiful garden. As is the case with most of San Cristobal, there was no internal heating so it got pretty cold on the coldest nights. The WiFi basically didn't work for anything beyond email, but this was the case with most of San Cristobal (even the restaurants downtown).

2/10 Terrible

Juan, Tamaulipas Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad bad bad hotel

Bad service!!! the hotel didn´t have a room for us, even when I did my reservation and paid for it 2 months before. Bad attitude of the employees. Don´t choose this hotel ever!!!!!!

6/10 Okay

Philippe

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel

I had few problems with my booking reservation (This situation was uncomfortable for me).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Charming with good location.

Enjoyed the view and morning sun on the upper terrace. Only complaint was the weakness of the WiFi and TV signal.

6/10 Okay

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Traveling adults

Liked: Cleanliness, staff & service

a comfortable spot near the center of town

The hotel is pleasant and welcoming, 2-4 blocks from the center of town and the main pedestrian walkway. There is a pleasant breakfast restaurant and the rooms are off a pleasant courtyard. The rooms are a bit small but quite workable. Our only regret is having booked a tour from the hotel. After assuring us costs were as in town we learned we over paid by half.

4/10 Poor

Marcel, Monterrey, México

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad service

it was a very poor service, i stayed two nights and they didn't clean the room. i had problems on check in cause they wanted to charge me again the reservation i had already paid in advance on hotels.com . They had to change my room cause previous guest didn't checkout on time. it's on a nice location, close to the main pedestrian walk and cathedral, it has a really pretty garden and its not expensive at all, i wouldn't recommend it because of the very poor and unfriendly service

6/10 Okay

Susana

Liked: Staff & service
El estacionamoento es muy pequeño no lo debería ofrecer como tal
Stayed 1 night in Nov 2024

8/10 Good

Loreto

Stayed 7 nights in Aug 2024

8/10 Good

Bbva

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Caleb

Liked: Cleanliness
Sus colchones son viejos ya, todo lo demás excelente
Stayed 2 nights in Aug 2024

8/10 Good

Yasmín

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito con muchas platas
Stayed 2 nights in Jul 2024

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje a San Cristóbal de las casas

Una super experiencia en el hotel , sin problemas , muy bien hubicado , me encantaron las terrazas y el jardín
Stayed 4 nights in Apr 2024