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Hotel Rocaval

4.0 star property
Hotel with free parking, near San Cristóbal de las Casas Cathedral
VIP Access

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Photo gallery for Hotel Rocaval

Junior Room, 1 King Bed | View from room
Design Bungalow, Multiple Beds | Living area | 42-inch flat-screen TV with cable channels, TV
Design Bungalow, Multiple Beds | Private kitchen
Building design
Design Bungalow, Multiple Beds | 1 bedroom, premium bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Parking included
  • Breakfast available
  • Laundry

Explore the area

View in a map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Huitepec Ecological Reserve
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪6 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪113 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Bungalow, Multiple Beds

Design Bungalow, Multiple Beds | 1 bedroom, premium bedding, in-room safe, desk

Design Bungalow, Multiple Beds

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed | View from room

Junior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

San Cristóbal de las Casas

Hotel Rocaval places you within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. This 95-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.2 miles
  • Arco de El Carmen & Centro Cultural El Carmen - 3 min walk - 0.2 miles
  • Huitepec Ecological Reserve - 8 min walk - 0.5 miles
  • Ciudad Cuauhtemoc - 16 min walk - 0.9 miles
  • San Cristóbal de las Casas Cathedral - 6 min drive - 1.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • ‪Fragola - ‬4 min walk
  • ‪El huarachazo - ‬8 min walk
  • ‪Wings Army - ‬7 min walk
  • ‪El 7 Mares - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk

About this property

Hotel Rocaval

Hotel with free parking, near San Cristóbal de las Casas Cathedral
Hotel Rocaval features a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with an airport shuttle (available on request) for MXN 1650 per vehicle one-way. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a terrace.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include balconies or patios, safes, and phones.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Is a free cancellation option available at Hotel Rocaval?

Hotel Rocaval offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see near Hotel Rocaval?

This hotel is located in San Cristóbal de las Casas, just steps from Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen, and within a short walk of Huitepec Ecological Reserve. You'll also find Ciudad Cuauhtemoc and Amber Museum of Chiapas less than a mile away.

Is there parking available at Hotel Rocaval?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Rocaval feature a casino?

No, Hotel Rocaval doesn't have a casino.

Will I find an indoor pool at Hotel Rocaval?

No, there is no indoor pool at this hotel.

Is Hotel Rocaval a good place to stay for couples?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature fireplaces.

Does Hotel Rocaval have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Rocaval have a restaurant that serves breakfast?

Yes, Hotel Rocaval serves a cooked-to-order breakfast for a surcharge each morning at Coreano Contem. Teddy´s.

Will Hotel Rocaval allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Rocaval for a fee of MXN 350 per pet, per day. The property also provides an off-leash area and food and water bowls. A deposit of MXN 1500 per night is collected.

Does Hotel Rocaval have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hotel Rocaval?

The closest major airport to Hotel Rocaval is Angel Albino Corzo Intl Airport (TGZ), which is about 27 mi away.

Are there rooms with balconies that I can book at Hotel Rocaval?

Yes, every guestroom at Hotel Rocaval comes with a balcony with some featuring garden or courtyard views.

Reviews

Hotel Rocaval Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 113 out of 189 reviews
Rating 8 - Good. 43 out of 189 reviews
Rating 6 - Okay. 17 out of 189 reviews
Rating 4 - Poor. 6 out of 189 reviews
Rating 2 - Terrible. 10 out of 189 reviews

Reviews

8/10 Good

María Fernanda

Stayed 1 night in Aug 2025

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025

10/10 Excellent

Ana karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Miroslava

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge A

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Luis Eduardo

Stayed 1 night in Dec 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MARBELLA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Todo muy bien un excelente lugar
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy hermoso, la gente muy amable! y la ubicación genial! la vista que tiene está hermosa!
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge Alberto

Stayed 1 night in Aug 2024

10/10 Excellent

JOSSIE ALEJANDRA

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Barry S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

8/10 Good

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023

4/10 Poor

Wonseak

Stayed 1 night in Jan 2022

8/10 Good

Karla Diaz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is comfortable. Restaurant and breakfast place is nice and not expensive at all. We went for a wedding in the same propertyand lightning in the room was too low as well as it doesnt have a full body mirror. Staff is nice and acomodating
Stayed 2 nights in Oct 2021

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Jonathon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Apr 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel. You are better off spending an extra $30 per night and staying across the street at the Hotel Villa Mercedes. Rocaval only has cold water in their sinks. Their thermostats don't work. No food or room service at the property. All of these things were mentioned at the front desk. People were walking around without masks, and no temperature checks during pandemic. Just a bad hotel to avoid. Not be baited by the low cost.
Stayed 1 night in Jan 2021

10/10 Excellent

Mauro

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfetto come posizione, a 1,5 km dal centro, parcheggio comodo in sede, camera molto spaziosa, struttura nuova, ottima pozione per poter visitare San cristobal e i dintorni, abbiamo dormito 2 notti, tutto perfetto
Stayed 2 nights in Aug 2025

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