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Hacienda Valentino

3.0 star property

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Photo gallery for Hacienda Valentino

Breakfast, lunch and dinner served
Property video
Reception
Standard Room | Premium bedding, pillowtop beds, in-room safe, individually decorated
Daily cooked-to-order breakfast for a fee

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
44 Av Josefa Ortiz de Domínguez, San Cristóbal de las Casas, CHIS, 29250
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪6 min walk‬
  • Place, Arches of Carmen
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪123 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Quadruple Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 255 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, pillowtop beds, in-room safe, individually decorated

Premium Room

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

San Cristóbal de las Casas

Located in Santa Lucía within a 5-minute walk of Santo Domingo Handicraft Market, Hacienda Valentino is within a 15-minute stroll of Arches of Carmen. This 10-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.4 miles
  • Plaza 31 de Marzo - 6 min walk - 0.4 miles
  • Arches of Carmen - 7 min walk - 0.4 miles
  • Mesoamerican Museum of Jade - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪Hamburguezas De San Francisco - ‬5 min walk
  • ‪Casa de Las Lolas - ‬1 min walk
  • ‪Xocol-Na - ‬4 min walk
  • ‪Cacao Nativa - ‬5 min walk
  • ‪Pox Grill - ‬5 min walk

About this property

Hacienda Valentino

Hacienda Valentino features free WiFi in public areas and a water dispenser. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1400 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a gift shop, a garden, and a TV in a common area.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, safes, and ironing boards. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 45 to 250 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • El Colibrí
  • El Colibrí

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1000 per pet, per stay
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 45 to 250 per person
  • Airport shuttle fee: MXN 1400 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Valentino Hotel
Hacienda Valentino San Cristóbal de las Casas
Hacienda Valentino Hotel San Cristóbal de las Casas

Frequently asked questions

Is free cancellation available at Hacienda Valentino?

Hacienda Valentino offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hacienda Valentino?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Hacienda Valentino on Apr 6, 2026 start from $139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hacienda Valentino?

This hotel is situated in Santa Lucía, just steps from Santo Domingo Handicraft Market, and within a 10-minute walk of Arches of Carmen and Plaza 31 de Marzo. You'll also find Mesoamerican Museum of Jade and Ex-Convent of Santo Domingo less than a mile away.

Is there parking available at Hacienda Valentino?

No, there isn't parking available at the hotel.

Does Hacienda Valentino have a casino at the property?

No, Hacienda Valentino doesn't have a casino.

Will I find an indoor pool at Hacienda Valentino?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hacienda Valentino?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Hacienda Valentino have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hacienda Valentino have a restaurant that serves breakfast?

Yes, Hacienda Valentino serves a cooked-to-order breakfast for a surcharge each morning at El Colibrí.

Will Hacienda Valentino allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hacienda Valentino for a fee of MXN 1000 per pet, per stay. The property also provides food and water bowls.

Does Hacienda Valentino have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hacienda Valentino?

The closest major airport to Hacienda Valentino is Angel Albino Corzo Intl Airport (TGZ), which is about 28.1 mi away.

Are there rooms with balconies at Hacienda Valentino?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy courtyard views.

Hacienda Valentino Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 27 out of 29 reviews
Rating 8 - Good. 1 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were having car troubles when we tried to check out, and the staff went above and beyond to help us. They found a mechanic for us, and they also reviewed the entire night of security footage to verify if anyone had tampered with our vehicle. They were so kind and helpful, and they allowed us to checkout late while we waited for our car to be repaired.
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Not only was the room and the facility awesome, but the staff were completely friendly and when above and beyond to make your experience as pleasant as possible.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gerardo

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, especially for mexico
Stayed 2 nights in Apr 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small hotel

Nice small hotel. Good breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice comfortable stay

Our premium room was well appointed and comfortable. The host and all the staff were very welcoming and helpful, we were able to check in early in the morning as we had arrived to SC, and enjoy complimentary breakfast. Slight negatives - whilst the bed was very comfortable and had a nice light duvet, the pillows I found too bulky to sleep on. I could not work the air con /heating system, even though I tried to follow the instructions provided. All in all, very comfortable stay at Hacienda Valentino, a short walk away from all the central attractions in San Cristobal.
Stayed 1 night in Apr 2025

10/10 Excellent

Irwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has A/C and WiFi. Apart from this, it has an amazing restaurant that closes late! Which is convenient when coming back late from tours.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing experience in this hotel. It felt like home away from home. I stayed for 11 nights and my husband joined after the first 5 days. The hotel team accommodated every little one of our needs, even changing rooms because we preferred to be downstairs. The staff is so beyond nice and were very helpful with everything we needed and even more. The food in the restaurant was the best we had in the area (do not miss their soups and pastas!!), and the sweet little attentions added to the experience. We were offered a very yummy breakfast on Sunday fresh from a French bakery in town! It was exactly what we needed, to start a cold Sunday. On the last day, the taxi that we had booked to take us to the airport let us down, and the owners jumped in and saved the day by calling a person that they knew and who gave us the safest drive to the airport. We can’t wait to come back to this hotel on our next trip to San Cristobal de las Casas
Stayed 11 nights in Nov 2024

10/10 Excellent

Salvador

Liked: Property conditions & facilities
It was the perfect place
Stayed 2 nights in Jun 2024

10/10 Excellent

José Ignacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with the best staff
Stayed 4 nights in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about this property was that it felt really comfy the people working there were really kind and made you feel like home, the food was delicious the service was great and everything in general was really good.
Stayed 5 nights in Apr 2023

10/10 Excellent

Leonard J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023

10/10 Excellent

Erick Fernando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo el concepto es muy bueno, la comida, las habitaciones muy cómodas y bonitas. Sin duda regresaría nuevamente
Stayed 1 night in Dec 2025

10/10 Excellent

Ninive

Stayed 2 nights in Jul 2025

4/10 Poor

Herlinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo limpio y comodo pero el datalle que tuvimos de una mala comunicacion con un empleado y cuando quisimos hablar con el manejador, pues el no quiso hablar con nosotros. Asi que terminamos pagando por un tour que NO autorizamos. Todos se lavaron sin asumir responsabilidades. Y solo esa situacion me hace que no vuelva a ir a ese hotel. Otra cosita mas, ellos no atienden los lunes. No hay comida, no limpian los cuartos y nada funciona ahi. NUNCA reserven el lunes.
Stayed 3 nights in May 2025

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Minha experiencia neste hotel foi otima, o atendimento é perfeito, muito limpo, otimas camas, espaço agradavel, cheio de detalhes feitos para agradar o hospede. Areas comuns bem organizadas, muito bonito, bem localizado. Um dos melhores hoteis da categoria que ja me hospedei.
Stayed 5 nights in Apr 2024

10/10 Excellent

daniela del carmen aquino

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está súper bonito, el servicio es excelente, y el restaurante hermoso y delicioso

10/10 Excellent

Norbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and calm place with excellent staff. Everyone is very kind and welcoming, the rooms are modern, clean and well-equipped. It’s the perfect place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Norbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well equipped property with kind staff and calm ambient.
Stayed 1 night in Aug 2023

10/10 Excellent

edgar augusto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy lindo, las instalaciones son buenas y sobre todo el personal es amable y con la mejor actitud, volvería sin dudarlo.
Stayed 3 nights in Jun 2023

8/10 Good

Maria

Traveled with group
Liked: Staff & service, property conditions & facilities
Amables pero muy pequeños los cuartos
Stayed 3 nights in May 2023

10/10 Excellent

JOSE, TAPACHULA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Calidad de servicio y excelente comida
Stayed 3 nights in Apr 2023