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Hotel Sombra del Agua

3.5 star property
Colonial hotel with a full-service spa and a 24-hour front desk
VIP Access

Choose dates to view prices

Photo gallery for Hotel Sombra del Agua

Suite, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, towels
Enjoy a warm and inviting dining experience with wooden tables, pendant lights, and lush greenery.
Experience the charm of a traditional space with a dining area, complete with a table and potted plants.
A traditional door with a decorative arch above it, featuring a modern lock mechanism.
Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Breakfast available
  • Room service

Explore the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Santo Domingo Handicraft Market
    ‪7 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪81 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Family Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Sombra del Agua is next to Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This 78-room, 3.5-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 7 min walk - 0.4 miles
  • Ciudad Cuauhtemoc - 13 min walk - 0.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolucion - ‬1 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Baruva Food&Drinks - ‬2 min walk
  • ‪Casa de Ahn - ‬1 min walk

About this property

Hotel Sombra del Agua

Colonial hotel with a full-service spa and a 24-hour front desk
Guests of Hotel Sombra del Agua enjoy features like a full-service spa, free WiFi in public areas, and a conference center. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a garden, wedding services, and a porter/bellhop.
Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include safes, ironing boards, and wardrobes or closets.
The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Sombra del Agua?

Hotel Sombra del Agua provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Sombra del Agua?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on Jul 15, 2025 start from $67.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Sombra del Agua?

This hotel is situated in Zona Centro, just steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Arches of Carmen less than a mile away.

Is parking available on site at Hotel Sombra del Agua?

Yes, secured self parking is offered for free at the hotel.

Is a spa located at Hotel Sombra del Agua?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, and couples treatments.

Does Hotel Sombra del Agua have a casino at the property?

No, Hotel Sombra del Agua doesn't have a casino.

Is there an indoor pool at Hotel Sombra del Agua?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Sombra del Agua?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Hotel Sombra del Agua?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel Sombra del Agua have a restaurant with a breakfast menu?

Yes, Hotel Sombra del Agua serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Sombra del Agua allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sombra del Agua though service animals are welcome.

Are there connecting rooms at Hotel Sombra del Agua?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Sombra del Agua?

The closest major airport to Hotel Sombra del Agua is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Hotel Sombra del Agua?

No, at Hotel Sombra del Agua, there aren't any guestrooms that list a balcony.

Does Hotel Sombra del Agua host weddings?

Take advantage of the wedding venue at Hotel Sombra del Agua if you plan to say "I do" during your trip.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1006 reviews
Rating 8 - Good. 174 out of 1006 reviews
Rating 6 - Okay. 37 out of 1006 reviews
Rating 4 - Poor. 10 out of 1006 reviews
Rating 2 - Terrible. 8 out of 1006 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

Stayed here for a few days and thought it was an excellent place in terms of location, style, and service. I would definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 3 nights in Apr 2025

2/10 Terrible

Sandra Jeannette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 9 nights in Feb 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay at a fabulous hotel

We checked in in the evening and there was a magic glow about the Sombra. We were greeted warmly and were entranced at the beauty of everything. Service was perfect as were the accommodations. Added bonus- the restaurant was creative and excellent. We look forward to our next, longer stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

DR JESUS A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and high quality food
Stayed 3 nights in Mar 2025

8/10 Good

Preeti

Stayed 3 nights in Mar 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and excellent food

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.
Stayed 5 nights in Mar 2025

10/10 Excellent

Yamile, El Paso

Stayed 5 nights in Mar 2025

10/10 Excellent

Paul, Rochester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in one of the suites, which was huge and had a fabulous terrace. Staff amazingly helpful and friendly. Short walk to the pedestrian street going through town, but not too noisy. Great restaurant in the hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our trip this hotel has very friendly staff everyone greets you. The rooms are clean and hot water 👍 for showers. Walking distance to many places. The food was amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Very good hotel!

This is a really good hotel. The staff is lovely and very helpful. Rooms are comfortable and very clean. We had a challenge working the tv and the safe in the room didn’t work, but in spite of that we would stay here again. The restaurant in the hotel is excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a great restaurant. The staff was very kind. Fernando the bell man went out of his way to help us with our rental car troubles. Thank you!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sal, Commerce

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Absolutely loved this property. In the center of everything. Restaurant is amazing. Needs some keep up but minor things. I would definitely recommend
Stayed 4 nights in Jan 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Lenzy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and walkable to city center.
Stayed 1 night in Jan 2025

10/10 Excellent

Yurixhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hitel Excelente atención de su personal. Excelente ubicación
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, great location, was comfortable, and had everything I needed.
Stayed 2 nights in Dec 2024

4/10 Poor

Gregory

Stayed 7 nights in Nov 2024

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located one block from one of the main “andadores” roads of the city and less than two blocks from the main plaza. Everything is close within walking distance. The area is very safe. The hotel has a lot of history and is unique. It’s architecture is very beautiful. The only thing we didn't like is that it is not quiet, one of the two nights we stayed, the other guests were very noisy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sylvia

Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walkable from this hotel. So many dining options. The property was clean, spacious, and super cute. The restaurant was really good too! The staff was very nice!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ludmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. I booked the best room which is an addition to the (100 years or so) old hotel and has a huge terrace with a view of the mountains, sunset and a church, sunny all day. I am sure the smaller rooms are also wonderful (and very affordable) but I have not seen them. There is a tropical garden in the middle, very beautiful.
Stayed 1 night in Dec 2024

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