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Hotel Sombra del Agua

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant
VIP Access

Choose dates to view prices

Photo gallery for Hotel Sombra del Agua

Property amenity
Restaurant
Restaurant
Exterior
Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪119 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Family Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Sombra del Agua is next to San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. This 78-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • Foro Cultural Kinoki - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Ex-Convent of Santo Domingo - 5 min walk - 0.3 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪Casa Santa - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk
  • ‪Via Vai Ristorante Lounge - ‬1 min walk

About this property

Hotel Sombra del Agua

Colonial hotel with a 24-hour front desk and a restaurant
Guests of Hotel Sombra del Agua enjoy free WiFi in public areas, a conference center, and wedding services. You can put free offsite parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a porter/bellhop, a garden, and a reception hall.
Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include safes, ironing boards, and wardrobes or closets.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 450 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Sombra del Agua?

Hotel Sombra del Agua provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Sombra del Agua?

As of Jan 17, 2026, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on Jan 18, 2026 start from $92.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Sombra del Agua?

This hotel is situated in Zona Centro, just steps from Mesoamerican Museum of Jade and Museo de San Cristóbal, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Santo Domingo Handicraft Market less than a mile away.

Will I be able to park at Hotel Sombra del Agua?

Yes, there is a carport though parking is limited.

Does Hotel Sombra del Agua have a casino at the property?

No, Hotel Sombra del Agua doesn't have a casino.

Is there an indoor pool at Hotel Sombra del Agua?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Sombra del Agua?

Amenities that appeal to couples at this hotel include premium bedding, a smart TV, and free Internet access.

Does Hotel Sombra del Agua have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Sombra del Agua have a restaurant with a breakfast menu?

Yes, Hotel Sombra del Agua serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Sombra del Agua allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sombra del Agua though service animals are welcome.

Does Hotel Sombra del Agua have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Sombra del Agua?

The closest major airport to Hotel Sombra del Agua is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Hotel Sombra del Agua?

No, you won't find guestrooms with balconies at Hotel Sombra del Agua.

Does Hotel Sombra del Agua host weddings?

Take advantage of the wedding venue at Hotel Sombra del Agua if you plan to say "I do" during your trip.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1002 reviews
Rating 8 - Good. 160 out of 1002 reviews
Rating 6 - Okay. 37 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

ABDUR, DECATUR

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant service was very slow. We cancelled our order and had bfast at another place
Stayed 4 nights in Oct 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrice

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Zayra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ernesto

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre un placer poder regresar a este Hotel. Excelente atención.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding ceremony and dinner here and it was absolutely marvelous.
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chiapas

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Tamara Noriega

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.
Stayed 14 nights in Jun 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! Just perfect
Stayed 3 nights in Jul 2025

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025

8/10 Good

Xochilt Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio,tuvimos un problema con A/C fueron y lo arreglaron de inmediato,camas muy comodas,baño limpio, el restautante deliciosos,muy centrico todo 100 recomendable
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2025

10/10 Excellent

veronica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025

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