Skip to main content
Beginning of main content

Extended Stay America - San Antonio - Colonnade

2.5 out of 5.0

Recent guest reviews

Had to switch rooms late in the night because people on the 3rd floor were smoking pot.

I did not like the hotel. The only good part was they allowed us to cancel due to hurricane without extra fees. Besides that, poor breakfast, and hotel looked dirty and not well maintained. Won't use it again.

We had the best stay and loved the hotel. The hotel staff was phenomenal. From the welcome we got upon arriving, the greeting anytime we passed the front desk, to the time we checked out we were treated great. The room was just what we were expecting. Loved the full kitchen. The location of the hotel was perfect. Not a long drive to any of the places in San Antonio.

The hotel was descent. The beds were comfortable. The bathroom was not clean and so that was most disappointing to me.

The hotel smelled horrible, room service comes twice a week. Lee the front desk person was rude and told us we could not move to another because they were all booked and that was a lie! Most of the guest hang outside and because of the smell I see why! One good thing was Alberto when we 1st checked in he was really nice. The sofa bed had dirty sheets on it when we opened it. The showers had red hair stuck all over the tile. If you are having 2nd thoughts about this hotel it is for good reason stay at your own risk! I will not come back!

Room and bathroom was very big and spacious, dvd player convenient for kids, great value for the money spent. Hallways smelled strongly of cigarette smoke ( and im a smoker so thats saying a lot) Would stay there again if i was on small budget, but will look elsewhere as far as cleanliness and comfort. Needs an update / renovation

i like the hotels locations the best everything you need it close

Loved the hotel. not deserving of the bum rap it got from previous customers. If it was bad before then they definatly cleaned up. rooms were clean and spacious. Stayed here with my girl over the weekend for Valentine's day and loved it so much we're doing it again next year!

Planned to stay at hotel for two weeks, ended up leaving after once week. Was told room would have sofa, bed and full kitchen. The kitchen was basically in the bedroom with no sofa. Very crampted. The charge for internet usage. One lady at the front desk was very helpful, the others were rude and seemed mad to answer any questions. Location isn't bad, but right infront of an apartment complex and car break ins are apparently very common. Carpet in entry way and throughout hotel always appeared dirty - many stains etc. Room also had very moldy smell. Not as advertised online,we were very disappointed.

No in-room coffee maker and had to extra for internet in the room thought it was part of the deal.

4331 Spectrum One San Antonio TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within 2 miles (3 km) of Huebner Oaks, Extended Stay America - San Antonio - Colonnade is within 3 miles (5 km) of South Texas Medical Center. This 84-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Malibu Castle is also 2.5 mi (4 km) from this San Antonio aparthotel.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

All 84 air-conditioned apartments feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - San Antonio - Colonnade enjoy a fitness center, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This aparthotel also has laundry facilities.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Extended Stay America - San Antonio - Colonnade

Everyone (4) Couples (3) Business (1) Family (2)
1

marijuana smell

Everyone

Had to switch rooms late in the night because people on the 3rd floor were smoking pot.

By on Oct 27, 2017

Review comment responded on Oct 29, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management

2

need a lot of improvement in facilities.

Everyone

I did not like the hotel. The only good part was they allowed us to cancel due to hurricane without extra fees. Besides that, poor breakfast, and hotel looked dirty and not well maintained. Won't use it again.

By , from Dallas, TX on Aug 28, 2017

Review comment responded on Aug 30, 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager

5

very pleased

Everyone

We had the best stay and loved the hotel. The hotel staff was phenomenal. From the welcome we got upon arriving, the greeting anytime we passed the front desk, to the time we checked out we were treated great. The room was just what we were expecting. Loved the full kitchen. The location of the hotel was perfect. Not a long drive to any of the places in San Antonio.

By , from Buna, Texas on Jul 16, 2016

2

convenient to hospital

Everyone

The hotel was descent. The beds were comfortable. The bathroom was not clean and so that was most disappointing to me.

By on Feb 23, 2016

1

only if your on an extreme budget & can stand filth

Families

The hotel smelled horrible, room service comes twice a week. Lee the front desk person was rude and told us we could not move to another because they were all booked and that was a lie! Most of the guest hang outside and because of the smell I see why! One good thing was Alberto when we 1st checked in he was really nice. The sofa bed had dirty sheets on it when we opened it. The showers had red hair stuck all over the tile. If you are having 2nd thoughts about this hotel it is for good reason stay at your own risk! I will not come back!

By on Jul 15, 2014

2

spacious, but old

Families

Room and bathroom was very big and spacious, dvd player convenient for kids, great value for the money spent. Hallways smelled strongly of cigarette smoke ( and im a smoker so thats saying a lot) Would stay there again if i was on small budget, but will look elsewhere as far as cleanliness and comfort. Needs an update / renovation

By on Aug 11, 2013

4

nice for long stays

Couples

i like the hotels locations the best everything you need it close

By on Dec 31, 2012

5

love it

Couples

Loved the hotel. not deserving of the bum rap it got from previous customers. If it was bad before then they definatly cleaned up. rooms were clean and spacious. Stayed here with my girl over the weekend for Valentine's day and loved it so much we're doing it again next year!

By on Feb 3, 2010

1

not good

Couples

Planned to stay at hotel for two weeks, ended up leaving after once week. Was told room would have sofa, bed and full kitchen. The kitchen was basically in the bedroom with no sofa. Very crampted. The charge for internet usage. One lady at the front desk was very helpful, the others were rude and seemed mad to answer any questions. Location isn't bad, but right infront of an apartment complex and car break ins are apparently very common. Carpet in entry way and throughout hotel always appeared dirty - many stains etc. Room also had very moldy smell. Not as advertised online,we were very disappointed.

By on Oct 20, 2009

2

don't recommmend

BusinessTravelers

No in-room coffee maker and had to extra for internet in the room thought it was part of the deal.

By on Mar 29, 2009