We came to S.A., TX to celebrate my son’s 18th birthday at Fiesta Texas, and chose this hotel based on the beautiful photos & list of amenities on Orbitz.com. When we arrived at 9pm, tired and exhausted, we found one set of sheets and one blanket in the closet with no pillows. I went to the front desk to request an extra set of linens & pillows to make out the 2 beds for my 2 sons, and was told there were no more pillows. I had to ask the desk person to harvest some pillows from a vacant room in the hotel so that my children would have pillows to sleep on, which should not have been necessary. My son and I then went down to the pool, and found that the beautiful water feature displayed on the website was inoperable. The pool area was dark and uninviting, definitely not what is advertised on-line. In fact, the photos of the pool and outdoor seating area were what first attracted me to this hotel. I was very disappointed. We went out to the pool the next day and found used towels left in the chairs and the towel bin, full and foul-smelling trash cans, the chairs were strewn about, and the pool had a fair amount of floating debris. The front terrace by the main entrance had overflowing trash cans and disheveled seating area on the morning of our departure. This is definitely not the luxury style hotel experience that we expected when we chose this hotel for our family vacation. I contacted the GM by email twice;3 days later he still has not responded.
Outdoor pool cold and leaves in it. No hot tub😞 Stayed there 5 nights. Had to ask staff for a refresh and new towels each day. Breakfast to order was yummy.
The hotel was amazing! The staff was great and the room I stayed in was gorgeous!! I loved everything about it. I would recommend for anyone to book a stay here.
Clean and friendly. Excellent location to restaurants and firsta texas
excellent room everything is new , super comfortable bed just amazing
Hotel is located at the Rim in San Antonio. It is away from the interstate and nestled between restaurants and shops. The hotel has and agreement with the workout gym next store. Awesome plus! Hotel is new,clean and very safe.
Upon arrival we were greeted with smiling faces and friendly voices. The ladies at the front desk were extremely helpful. We entered our room and found everything spotless. There was plenty of room for our party of 6. We discovered we needed an extra set of bedding and once again the front desk staff was more than happy to help and very quick! The beds were very comfortable. The hotel is located less than 2 miles from Fiesta Texas which was very convenient considering we had to leave the park to refresh. Breakfast is complimentary and consists of a variety of choices including waffles, pancakes, eggs, homefries, muffins, French toast, yogurt, oatmeal, cereal, and more! The staff kept everything refilled quickly so nothing ran out. I will recommend this hotel to all friends and family and will definitely be returning! Thanks Springhill Suites for a wonderful stay!
Great staff, clean hotel, and good location. Bathroom doors are not sound proof so not ideal to share with anyone by immediate family.
We loved our experience at this Springhill Suites, and can safely say it will be our new place to stay whenever we are in town. The hotel was new, clean, staff was great, rooms were great. Can't say enough about how much we loved it.
Brand new construction. Very friendly staffs. Best springhill hotel. Good value n location
The hotel was awesome, a little hard to find but that's fine. Everyone was really nice, everything was really clean.
Great location however beds and pillows were super uncomfortable.
Located in Far North Central within a short walk of The Rim Shopping Center, SpringHill Suites by Marriott San Antonio Northwest at The RIM is within 2 miles (3 km) of other popular sights such as Six Flags Fiesta Texas. This 128-room, 3-star hotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour gym.
At the end of the day, unwind with a drink at the bar/lounge.
All 128 accommodations afford space to spread out with dining areas and sitting areas. 32-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
Built in 2016, the brand new SpringHill Suites by Marriott San Antonio Northwest at The RIM offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.
We came to S.A., TX to celebrate my son’s 18th birthday at Fiesta Texas, and chose this hotel based on the beautiful photos & list of amenities on Orbitz.com. When we arrived at 9pm, tired and exhausted, we found one set of sheets and one blanket in the closet with no pillows. I went to the front desk to request an extra set of linens & pillows to make out the 2 beds for my 2 sons, and was told there were no more pillows. I had to ask the desk person to harvest some pillows from a vacant room in the hotel so that my children would have pillows to sleep on, which should not have been necessary. My son and I then went down to the pool, and found that the beautiful water feature displayed on the website was inoperable. The pool area was dark and uninviting, definitely not what is advertised on-line. In fact, the photos of the pool and outdoor seating area were what first attracted me to this hotel. I was very disappointed. We went out to the pool the next day and found used towels left in the chairs and the towel bin, full and foul-smelling trash cans, the chairs were strewn about, and the pool had a fair amount of floating debris. The front terrace by the main entrance had overflowing trash cans and disheveled seating area on the morning of our departure. This is definitely not the luxury style hotel experience that we expected when we chose this hotel for our family vacation. I contacted the GM by email twice;3 days later he still has not responded.
Outdoor pool cold and leaves in it. No hot tub😞 Stayed there 5 nights. Had to ask staff for a refresh and new towels each day. Breakfast to order was yummy.
The hotel was amazing! The staff was great and the room I stayed in was gorgeous!! I loved everything about it. I would recommend for anyone to book a stay here.
Clean and friendly. Excellent location to restaurants and firsta texas
excellent room everything is new , super comfortable bed just amazing
Hotel is located at the Rim in San Antonio. It is away from the interstate and nestled between restaurants and shops. The hotel has and agreement with the workout gym next store. Awesome plus! Hotel is new,clean and very safe.
Upon arrival we were greeted with smiling faces and friendly voices. The ladies at the front desk were extremely helpful. We entered our room and found everything spotless. There was plenty of room for our party of 6. We discovered we needed an extra set of bedding and once again the front desk staff was more than happy to help and very quick! The beds were very comfortable. The hotel is located less than 2 miles from Fiesta Texas which was very convenient considering we had to leave the park to refresh. Breakfast is complimentary and consists of a variety of choices including waffles, pancakes, eggs, homefries, muffins, French toast, yogurt, oatmeal, cereal, and more! The staff kept everything refilled quickly so nothing ran out. I will recommend this hotel to all friends and family and will definitely be returning! Thanks Springhill Suites for a wonderful stay!
Thank you for your feedback, we hope to have you back with us soon!