The front desk personnel, Fabby, was amazing and very helpful! I felt like I made a friend during my short stay.
Clean and friendly staff
The front desk staff was good, the maintenance staff was great and very accommodating after my baby got sick in our room.
Hotel was quiet and location was good. Variety of restaurants and Walmart right next door. Bed was firm and they had alot of pillows which is a plus for me. Kuerig could use a cleaning but overall a good stay.
I had a overnight stay for a quick visit with family. Hotel and staff were excellent. Quick check in and clean rooms. I had a room on the first floor which didn't seem like a big deal until 1am when the guests above me decided to run relay races in their room. There was constant stomping and door slamming and loud yelling. I went to the front desk to complain and they immediately called security to check on it, but it was another 30 mins before things were quiet.
Surprisingly nice. The room was very clean and looked brand new.
My father is handicapped and they gave us a room that fit all his needs. It helped so much not having to fight our space to do what we needed to do. Staff was very helpful and friendly.
Staff very nice and helpful from f.d. to h.k. Room was very clean... Plenty of room for family of 4...
New hotel , more for business not couples or family. Bathtub plugged
The hotel was very nice and clean, quiet. I love being able to get access in and out of the side and back doors using your card key. The hotel was safe and secure with camera all around. I enjoyed it and I highly recommend this hotel for a great weekend to stay
Hotel was really clean and location was great for Fiesta Texas visit.
Room accommodations were some of the best we've experienced. We were in town for 6 days for a family reunion and vacation. The Hotel was very accessible, convenient to all areas and really quiet, a combination you some times do not get. The Hotel Breakfast Buffet was well above average, satisfying all our family with good selections. However, the one day they did not have the Buffet was a disaster. After waiting about 15 minutes to order, our food didn't arrive for 45 minutes, and, several of the items we're not even correct. The bacon was burnt beyond recognition, and the substitute they offered was not much better. This was a big delay to our planned day. We had been in and out in 20 minutes with the buffet, but this added another hour. Overall, a super clean and spacious place with helpful staff, but they need to stick with the breakfast buffet, as cooking to order was an absolute mess. Many of the guests were commenting negatively that AM.
checked in at midnight, slept until around 6 because some kids decided to play nic noc on my door -_- so didn't get much sleep but the bed was very comfortable, my room was perfect and the staff was great :-)
If you want to visit Northwest SA for any reason, this is a great option. It's brand new (as of Summer 2012) and very beautifully decorated/clean. The service was great and there's a bar/restaurant downstairs. 5 min drive to either UTSA or Fiesta Texas. I'll stay here again!
Holiday Inn San Antonio Northwest, an IHG Hotel places you within 3 miles (5 km) of popular attractions like University of Texas-San Antonio and Six Flags Fiesta Texas. This 122-room, 3-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop. Buffet breakfast is offered for a fee each morning from 5 AM to 11 AM.
All 122 air-conditioned accommodations feature sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.
Guests of Holiday Inn San Antonio Northwest, an IHG Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Transportation is made easy with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
The front desk personnel, Fabby, was amazing and very helpful! I felt like I made a friend during my short stay.
Clean and friendly staff
The front desk staff was good, the maintenance staff was great and very accommodating after my baby got sick in our room.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best,
Hotel was quiet and location was good. Variety of restaurants and Walmart right next door. Bed was firm and they had alot of pillows which is a plus for me. Kuerig could use a cleaning but overall a good stay.
Thank you for staying at the Holiday Inn & Suites Northwest by UTSA! We are happy to hear you enjoyed your stay with us and we hope to see you again. Secondly, I did notify housekeeping about the Kuerig coffee maker.
I had a overnight stay for a quick visit with family. Hotel and staff were excellent. Quick check in and clean rooms. I had a room on the first floor which didn't seem like a big deal until 1am when the guests above me decided to run relay races in their room. There was constant stomping and door slamming and loud yelling. I went to the front desk to complain and they immediately called security to check on it, but it was another 30 mins before things were quiet.
Surprisingly nice. The room was very clean and looked brand new.
My father is handicapped and they gave us a room that fit all his needs. It helped so much not having to fight our space to do what we needed to do. Staff was very helpful and friendly.
Staff very nice and helpful from f.d. to h.k. Room was very clean... Plenty of room for family of 4...
New hotel , more for business not couples or family. Bathtub plugged
Thank you for your kind review and rating of our hotel. We look forward to hosting you during your next trip to San Antonio.