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The property per se if fine, what we didn't like was how the staff managed our complain. The guests across the room from us had thundering music, very loud which was making the door vibrate. We called the reception and said that because the guests paid their room, the receptionist could not make a phone call until it was curfew time. In few words, if you pay for your room you can listen to very loud music and it doesn't matter you bother other guests, you are fine. I found this disturbing. Then the receptionist wasn't sure what time was curfew time when asked. 10, 11, probably 12, she mentioned because it was "weekend" it could be even later. Curfew hours should be the same regardless what time of the day it is, I think. But breakfast time is the same, 7-9 am regardless of the time of the day, Sunday didn't have extended hours.
Will definitely stay here when in this area again.
Close to down town. But the beds and pillows are horrible they are hard and used up
Nice place
Everyone was very friendly. Rooms were clean and so was the property.
We had a pleasant stay at this property. the room was clean and updated. the location was great it had a few good places to eat walking distance, literally next door, also a gas station with a convenience mart to get drinks and snacks. really great location. not far from airport and close to downtown area. free breakfast was nice, coffee all day was awesome. friendly staff. I would stay here again and again.
Fast friendly service. Room was superb clean
Obviously they were understaffed due to the economy and COVID. There were signs stating that all staff members wear masks because they care about “my” safety….(no masks present). Not the cleanest hotel and not the safest location. The hotel is more like a TRUCKERS haven! And lastly we were on the 4th floor next to the ice machine and the mattress was very lumpy and uncomfortable. Not a nice stay for me!
The staff was friendly but the hotel was not very good. I feel it was overpriced.
THE STAFF IS REALLY NICE AND FRIENDLY. THERE IS NOTHING I DIDN'T LIKE.
It was clean, the rooms were nice & the staff was excellent.
Staff was nice
Liked free breakfast
Good staff. Rooms were clean
This was a last minute detour trip for my daughter, niece, and I. Planned to tour the Riverwalk for the day and continue our trip to Houston the following day. Lobby was noted to be clean and tidy as we walked in. Free of any strange smells/odors. The hotel receptionist, Chris, was welcoming, polite, and friendly. One elevator, limited to 4 passengers. (Covid restrictions) It was late, no crowd, no wait for the elevator. Room perfect for a one night stay. Perfect to "just sleep in" if staying additional days while visiting/vacationing San Antonio. No strange smells in the room. Bathroom was VERY clean. Beds were comfortable. Sheets, pillows were acceptable. Carpet clean. All the major areas I take into consideration when choosing a hotel. Short distance from Downtown, Japanese Tea Garden, SA Zoo. Friendly staff. A couple of eating places within walking distance for those late night munchies. Free parking. Would definitely stay there again. BTW, if planning on visiting Downtown more than once, consider using Uber or Lyft to avoid the Downtown parking fee.
Everything was great. The staff, the room, the beds, the shower. Even breakfast was good. It was in a go-go container but it was still tasty. Will definitely stay here again. Clean rooms no complaints.
Staff was very rude. The hotel wasn’t the best. The surrounding area looked pretty sketchy. When we first arrived, the woman working the desk was very rude and I called her out on it. Wasn’t impressed at all.
Located in Government Hill, Best Western Plus Downtown North is within a few miles (5 km) of popular sights such as AT&T Center and Alamo. This 87-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free full breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Guests can expect free WiFi and LED TVs. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.
At Best Western Plus Downtown North, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, a meeting room, and express check-out.
👍
The property per se if fine, what we didn't like was how the staff managed our complain. The guests across the room from us had thundering music, very loud which was making the door vibrate. We called the reception and said that because the guests paid their room, the receptionist could not make a phone call until it was curfew time. In few words, if you pay for your room you can listen to very loud music and it doesn't matter you bother other guests, you are fine. I found this disturbing. Then the receptionist wasn't sure what time was curfew time when asked. 10, 11, probably 12, she mentioned because it was "weekend" it could be even later. Curfew hours should be the same regardless what time of the day it is, I think. But breakfast time is the same, 7-9 am regardless of the time of the day, Sunday didn't have extended hours.
Will definitely stay here when in this area again.
Close to down town. But the beds and pillows are horrible they are hard and used up
Nice place
Everyone was very friendly. Rooms were clean and so was the property.
We had a pleasant stay at this property. the room was clean and updated. the location was great it had a few good places to eat walking distance, literally next door, also a gas station with a convenience mart to get drinks and snacks. really great location. not far from airport and close to downtown area. free breakfast was nice, coffee all day was awesome. friendly staff. I would stay here again and again.
Fast friendly service. Room was superb clean
Obviously they were understaffed due to the economy and COVID. There were signs stating that all staff members wear masks because they care about “my” safety….(no masks present). Not the cleanest hotel and not the safest location. The hotel is more like a TRUCKERS haven! And lastly we were on the 4th floor next to the ice machine and the mattress was very lumpy and uncomfortable. Not a nice stay for me!
We are sorry that you were unhappy with your stay. We will address the issues you experienced with our entire team. Thanks for letting us know.
We are sorry that you were unhappy with your stay. We will address these issues with our housekeeping team.