The staff was great, the room was clean. But the hotel itself needs attention. Old, in need of painting & deep cleaning. People smoking near the entrance. This is a smoke free hotel but a lot of people out front smoking near the entrance.
Room was disgusting. What I hope was food splattered on the wall behind the table and what I’m pretty sure was feces on the bathroom door jam. Fridge made a grinding noise the whole time, outlet with alarm clock and lights didn’t work, and microwave was absolutely gross. Not looking for 5 star here, but this was bad. I left at 5am and went elsewhere. Very different experience than in Reno.
Room reservation wasn’t available when I showed up, staff was incompetent when trying to address the situation
wouldn't recommend staying at this hotel. My room didn't seem very clean when we got there. There was a cup in the fridge from the previous person who stayed there and the entire room smelled like animal urine. We had to go buy air fresheners just to get through the two nights we stayed here and those couldn't even mask the smell entirely. Also the floor was sticky and there was no soap in the bathroom so we also had to buy that. The first night we got here we used the side door which is supposed to be a room key lock and it was always open without one and there was a homeless man sleeping right by the door. I did not feel comfortable since it didn't lock and he could have got in and wondered around the hotel without any staff knowing. Also they are working on the hotel roof so there is a lot of noise and I was on the ground floor but it sounded like they were in the room above me. Overall not a great stay. Do not recommend at all even for a short stay.
This was not advertised correctly. I have experienced other properties similar and this by far was the worst. Rooms were not clean and ready and we felt extremely unsafe. This is not a place I’d recommend staying to anyone.
Although I booked a non-smoking room, the hallway and lobby stilled smelled of smoke. The continental breakfast was coffee, tea, some bread and granola bars. Positives were that the room was cozy and comfy, the bathroom was clean, and it had a kitchen (no dishes though).
It was really dirty and carpet had a lot of pee stain.
the place was a complete dump dirty noisy no good.I would never consider ever staying in this place
Kenneth was amazing!! Booked a last minute room and he went above and beyond to ensure everything was taken care of.
The staff were all friendly and helpful. The floors in the room were dirty and slightly sticky, and the carpeted areas were stained and dirty. The bed was unfortunately very hard.
There were some stains in the carpet and bathroom floor wasn't swept well. But overall I couldn't complain about my stay here. Big comfortable bed, cable tv and fridge were all i needed for my couple nights as a guest. If I ever need future shelter in Roseville, I'd definitely consider Extended Stay. Nice room for the price
Had to call front desk coz there were no towels in the room. Fitted sheet had a hole. Location is great.
The worst experience ever. No one here at the desk I waited 20 mind. No breakfast and cold service
It has a clean room and bathroom and affordable price. Nice location
the room stinks. theres hair all over the bathroom and on the floor in the room. there was a toy from the last guess on the bed when we opened it, which tells us that the beddings were not changed. will never recommend this place at all. luckyly there was an available room at a nearby hotel
The hotel was a great accommodation for the surgery my family member was having close by at a local facility. However, our neighbors were extremely loud and made it close to impossible to sleep. I almost called down to alert front desk but my elder family member was too upset that we both just eventually fell asleep for a few hours.
As I walked into the room I was overwhelmed with the smell of roach spray. The carpets were soaked through with something sticky. I left a day early, told them about my experience and they reimbursed me $4 for my internet upgrade. Really??
Located in Folsom Road within a mile (2 km) of Golfland Sunsplash, Extended Stay America Sacramento - Roseville is within 2 miles (3 km) of Westfield Galleria at Roseville. Each of the 122 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 122 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Sacramento - Roseville features free WiFi in public areas, coffee in a common area, and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
The staff was great, the room was clean. But the hotel itself needs attention. Old, in need of painting & deep cleaning. People smoking near the entrance. This is a smoke free hotel but a lot of people out front smoking near the entrance.
Room was disgusting. What I hope was food splattered on the wall behind the table and what I’m pretty sure was feces on the bathroom door jam. Fridge made a grinding noise the whole time, outlet with alarm clock and lights didn’t work, and microwave was absolutely gross. Not looking for 5 star here, but this was bad. I left at 5am and went elsewhere. Very different experience than in Reno.
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Room reservation wasn’t available when I showed up, staff was incompetent when trying to address the situation
Thank you for choosing to stay with us. We are very sorry you were not happy with our staff. We are working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
wouldn't recommend staying at this hotel. My room didn't seem very clean when we got there. There was a cup in the fridge from the previous person who stayed there and the entire room smelled like animal urine. We had to go buy air fresheners just to get through the two nights we stayed here and those couldn't even mask the smell entirely. Also the floor was sticky and there was no soap in the bathroom so we also had to buy that. The first night we got here we used the side door which is supposed to be a room key lock and it was always open without one and there was a homeless man sleeping right by the door. I did not feel comfortable since it didn't lock and he could have got in and wondered around the hotel without any staff knowing. Also they are working on the hotel roof so there is a lot of noise and I was on the ground floor but it sounded like they were in the room above me. Overall not a great stay. Do not recommend at all even for a short stay.
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This was not advertised correctly. I have experienced other properties similar and this by far was the worst. Rooms were not clean and ready and we felt extremely unsafe. This is not a place I’d recommend staying to anyone.
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Although I booked a non-smoking room, the hallway and lobby stilled smelled of smoke. The continental breakfast was coffee, tea, some bread and granola bars. Positives were that the room was cozy and comfy, the bathroom was clean, and it had a kitchen (no dishes though).
We appreciate your kind rating. Although you liked certain aspects of our hotel, we apologize for the odor issue you encountered and your feedback is shared with the housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was really dirty and carpet had a lot of pee stain.
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Helen, thank you for sharing your thoughts about your stay with us. It is good to know you were pleased with our cordial associates and your clean suite. However, we are sorry for not meeting your expectations with the appearance and cleanliness of our property. We are grateful for your feedback and will share it with the appropriate individuals in our organization. It is also disappointing to learn about the smoke issues you experienced. We have strict policies where we prohibit smoking in some areas, so we appreciate your comments and assure you that we will address it appropriately. Thank you once more for being our guest, and we hope to see you again on your next visit to our city. Sincerely, Hotel Management