EV charger
Overall our stay was very nice. The room condition was excellent but the common areas had a strange smell - like stale BO. Beds were comfortable enough - on the better end of typical hotel beds. Condition, quality, and style of all the room decor and amenities was very good.
Very nice and clean
Suite was spacious and clean. Excellent pet policy- no hassle. Will definitely rebook here.
Clean and goood breakfasts
I am a frequent traveler, and the level of disgusting grossness of the room is epic. Not only are there food pieces (not crumbs, not scraps ... pieces) on the table and chairs, there is a big popped balloon on the carpet in plain view. The best was the USED CONDOM - yes, used condom - AND condom wrapper next to the bed. You can imagine what my kids asked about those items. Clearly, the cleaning crew didn’t do their job. Do not stay here if you care about cleanliness. Reception said the room was trashed but they had to turn over in short time. This is not an excuse, especially during Covid time. The receptionist was courteous and tried somewhat to address the situation. The cleaning crew and manager leaves by 5 or 6pm, so there wasn’t much she could do. After the second time of talking to her, she put us in a nearby hotel. If you must stay at this hotel, make sure you inspect the room and bring your own cleaning supplies.
Very comfortable beds. Clean, but it is brand new. If they do not take care of it it will end up like the other rundown properties in the area.
The hotel was not set up for the guest this weekend. When we arrived our room was not ready and we had to wait 2.5 hours after past designated check in time. When we were finally given a room we arrived to a uncleaned room, so back to the front desk and lobby to wait again for another room. The property look clean at first glance but after getting to our second room we notice it was not very clean. There was ring of hair around the bathroom floor. Wash cloth had eye makeup on it, mirror was dirty and kitchen counters had dried coffee rings left on it. Breakfast was a joke. At 8:00 the breakfast food was nearly gone and was not refilled. There was not a place to put dirty dish so ever table was full of used dishes. The manager was doing a little bit of everything from check in to cleaning bathrooms and back to the kitchen trying to keep breakfast going. So sad because we stay at the Marriott for its high standards but not this time
Located in Highland Reserve, Residence Inn by Marriott Rocklin Roseville is within a few miles (5 km) of sights such as Hardwood Palace and Westfield Galleria at Roseville. This 104-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Kitchens, sofa beds, and refrigerators are also available.
Guests staying at Residence Inn by Marriott Rocklin Roseville enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include meeting rooms, a business center, and coffee/tea in a common area.
EV charger
Overall our stay was very nice. The room condition was excellent but the common areas had a strange smell - like stale BO. Beds were comfortable enough - on the better end of typical hotel beds. Condition, quality, and style of all the room decor and amenities was very good.
Very nice and clean
Suite was spacious and clean. Excellent pet policy- no hassle. Will definitely rebook here.
Clean and goood breakfasts
I am a frequent traveler, and the level of disgusting grossness of the room is epic. Not only are there food pieces (not crumbs, not scraps ... pieces) on the table and chairs, there is a big popped balloon on the carpet in plain view. The best was the USED CONDOM - yes, used condom - AND condom wrapper next to the bed. You can imagine what my kids asked about those items. Clearly, the cleaning crew didn’t do their job. Do not stay here if you care about cleanliness. Reception said the room was trashed but they had to turn over in short time. This is not an excuse, especially during Covid time. The receptionist was courteous and tried somewhat to address the situation. The cleaning crew and manager leaves by 5 or 6pm, so there wasn’t much she could do. After the second time of talking to her, she put us in a nearby hotel. If you must stay at this hotel, make sure you inspect the room and bring your own cleaning supplies.
Thank you for sharing your feedback about your recent stay. On behalf of our hotel, I would like to sincerely apologize for your experience. What you have described is completely uncharacteristic and unexceptable. I have emailed and left a voicemail on the number you provided in hopes to personally speak with you. Please do not hesitate to contact the hotel. Thank you again for informing us of the issues, and I hope we have an opportunity to better accomodate you and your family in the future.
Very comfortable beds. Clean, but it is brand new. If they do not take care of it it will end up like the other rundown properties in the area.
We are happy to hear you enjoyed your stay. Thank you for your review.
The hotel was not set up for the guest this weekend. When we arrived our room was not ready and we had to wait 2.5 hours after past designated check in time. When we were finally given a room we arrived to a uncleaned room, so back to the front desk and lobby to wait again for another room. The property look clean at first glance but after getting to our second room we notice it was not very clean. There was ring of hair around the bathroom floor. Wash cloth had eye makeup on it, mirror was dirty and kitchen counters had dried coffee rings left on it. Breakfast was a joke. At 8:00 the breakfast food was nearly gone and was not refilled. There was not a place to put dirty dish so ever table was full of used dishes. The manager was doing a little bit of everything from check in to cleaning bathrooms and back to the kitchen trying to keep breakfast going. So sad because we stay at the Marriott for its high standards but not this time
Dear valued guest, We strive to provide all of our guests with the very best in customer service. I am sad to hear that we did not deliver on our goal. The issues you experienced during your recent stay are not typical of our property nor are they our standards. Please accept my sincere apology and know that I will be sharing this feedback with the appropriate departments to ensure that this doesn't happen in the future. Again, I want to thank you for your feedback and hope you will give us the opportunity to provide you with the service and experience you deserve the next time your travels bring you to Roseville.
Thanks so much!