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Recent guest reviews

Excellent hotel, close to all my needs, clan rooms, free parking, great location.

This hotel has terrible customer service. The young gentleman at the front desk was very rue and snarky and was not empathetic to his guest needs and concerns. Before reserving I called the hotel asked about hot breakfast and was told they did serve breakfast and they didn't. The sheets on the first night were dirty and un clean. The second day they didn't change towels out or come clean I had to address my concerns with the manager and she did get the room attended to clean sheets, and towels. They stated they only clean rooms every 7 days which to me is a health concern and makes me inspect the room for bed bugs which I found none. However cleanliness the floors in the room were oily and impossible to stand on without shoes. The room bathtub was not slip resistant. Overall I will not stay at this hotel again nor recommend it to anyone.

Hotel staff were so friendly! They helped me with my ipad and gave us great restaurant recommendations.

The stay would have been better and the value would be there if the bed was comfortable but for the price I paid I would expect better quality.

My family and I made trip up to Rosswell, so I could run in the 2014 Turtle marathon. I wanted to stay in a hotel that had a nice pool area and a jaquzzi, my kids loved the pool I the jaquzzi. The pool included 2 gas grill and a fire pit, plus a lot of seating areas for a cookout or a pool party, not something you get at many suites, we loved it. Plan to stay here next year. The staff was friendly hotel very clean.

Arrived early and even though we room wasn't ready yet (we were super early) the staff was very nice and and helpful in printing us off events agenda on everything they had for UFO festival and Cosmicon, which was a godsend because the festival itself was very unorganized and confusing for seemingly everyone we talked too. Our room was awesome and was our favorite on the four locations we stayed on our trip. The hotel is close to shopping and dining and we loved the honor cupboard where you could get food (even ice cream) in the middle of the night. You can pay by honor system or at the front desk.

Great experience and friendly manager. We will definitely stay again! Clean room and well maintained. Don't like that they allow pets.

This type Hotel made me realize I made a mistake. The name implies suites. Too expensive for what you get. No Maid service did not change sheets or clean for 3 days-NEVER AGAIN.

Military Heights Drive Roswell NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour fitness center

Candlewood Suites Roswell New Mexico, an IHG Hotel places you within a 10-minute stroll of Eastern New Mexico Medical Center and Lovelace Regional Hospital. This 87-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Rooms

The 87 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 32-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones. Weekly housekeeping is available.


Property features

Guests staying at Candlewood Suites Roswell New Mexico, an IHG Hotel enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

1 Queen Bed | Sleeps 3

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Studio Suite

1 King Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Candlewood Suites Roswell New Mexico, an IHG Hotel

Everyone (4) Couples (3) Family (3)
5
Everyone

By on Jan 18, 2021

5
Family with small children

Excellent hotel, close to all my needs, clan rooms, free parking, great location.

By on Dec 28, 2020

3
Family Business Business

This hotel has terrible customer service. The young gentleman at the front desk was very rue and snarky and was not empathetic to his guest needs and concerns. Before reserving I called the hotel asked about hot breakfast and was told they did serve breakfast and they didn't. The sheets on the first night were dirty and un clean. The second day they didn't change towels out or come clean I had to address my concerns with the manager and she did get the room attended to clean sheets, and towels. They stated they only clean rooms every 7 days which to me is a health concern and makes me inspect the room for bed bugs which I found none. However cleanliness the floors in the room were oily and impossible to stand on without shoes. The room bathtub was not slip resistant. Overall I will not stay at this hotel again nor recommend it to anyone.

By on May 18, 2019

Review comment responded on May 28, 2019

Thank you for sharing your feedback and we are disappointed to hear that you felt your stay was unsatisfactory. It has taken us by surprise about your comment regarding the front desk associate's customer service - this is not a common occurrence. We have already spoken with the team about your comments and the importance of providing a positive customer experience in all aspects (front desk, housekeeping, etc.). While we do not serve a traditional breakfast, we do offer the option of purchasing breakfast items from our retail shop, the Candlewood Cupboard. Our rooms are cleaned after every guest stay and for those guests who stay longer than 7 nights, we offer housekeeping services. Our goal, as an extended stay hotel, is to provide our guests with the same privacy and atmosphere as an apartment. Thank you again for sharing your feedback as we can only improve by hearing from guests such as yourself.

5
Everyone

By on May 9, 2019

Review comment responded on May 13, 2019

Thank you!!

5
Everyone

By on May 8, 2019

Review comment responded on May 13, 2019

Thank you!

5
Everyone

Hotel staff were so friendly! They helped me with my ipad and gave us great restaurant recommendations.

By on Dec 3, 2018

Review comment responded on Dec 21, 2018

Thank you for the 5/5! We are glad you enjoyed your stay!

4

beds

Family

The stay would have been better and the value would be there if the bed was comfortable but for the price I paid I would expect better quality.

By on Jul 25, 2015

5

great place to stay

Family

My family and I made trip up to Rosswell, so I could run in the 2014 Turtle marathon. I wanted to stay in a hotel that had a nice pool area and a jaquzzi, my kids loved the pool I the jaquzzi. The pool included 2 gas grill and a fire pit, plus a lot of seating areas for a cookout or a pool party, not something you get at many suites, we loved it. Plan to stay here next year. The staff was friendly hotel very clean.

By on Sep 1, 2014

5

roswell ufo festival 2014

Couples

Arrived early and even though we room wasn't ready yet (we were super early) the staff was very nice and and helpful in printing us off events agenda on everything they had for UFO festival and Cosmicon, which was a godsend because the festival itself was very unorganized and confusing for seemingly everyone we talked too. Our room was awesome and was our favorite on the four locations we stayed on our trip. The hotel is close to shopping and dining and we loved the honor cupboard where you could get food (even ice cream) in the middle of the night. You can pay by honor system or at the front desk.

By on Jul 13, 2014

4

great stay

Couples

Great experience and friendly manager. We will definitely stay again! Clean room and well maintained. Don't like that they allow pets.

By on Mar 14, 2014

Candlewood Suites Roswell New Mexico, an IHG Hotel

4 Military Heights Drive, Roswell, NM 88201
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