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Great breakfast! The breakfast staff are extremely helpful. The front desk staff are very knowledgeable when it comes to the Mayo Clinic, and Downtown area. There is a meal with cocktails served 3 nights a week. The housekeeping staff are amazing. I will definitely be back!
This is the perfect place to stay, especially for a longer period of time. Well planed layouts with everything you need. Dishes and silverware, etc. make it easy to stay and do your own cooking. Convenient bathroom layout with the sink separate from the shower and bathroom. Very pleasant staff and a great hot breakfast is served in the lobby.
Pretty disappointing stay overall. There was a big stain on the carpet when we checked in to our room. We chose to ignore it figuring it was a permanent stain of some sort. Big mistake--it should have been our first clue that there was an ongoing problem with housekeeping. We then began to notice other things such as the bathtub not having been cleaned thoroughly. And then the 3rd day of our stay came and the sheets on our bed were to have been replaced. Didn't happen. We should have been making complaints at that point but chose to hold off (in part because we knew there to be a staffing issue--as in not enough). But when another day passed and the carpet had not been vacuumed (which was when my wife discovered that the carpet stain in fact was easily cleaned up with some water and a towel), we chose to complain to the front desk at that point. That did result in the room being cleaned later in the day better than it had previously. But...my wife had come back to the hotel early and was sitting just off the lobby. She heard staff talking and making a lot of references to our room # (they weren't aware she was sitting there or if they were they couldn't have known she was staying in that room). There was a lot of laughter but she could not make out what they were saying. Could have been purely innocuous but it did make us feel that perhaps our concerns about the cleanliness of the room were not being taken seriously. I have filed a complaint with Marriott corporate.
Close and attached by tunnel to Mayo clinic but that is about all. Nothing stood out at all at this hotel. If you need to stay overnight and your destination is Mayor clinic this would more than likely be fine for the night.
Love this is connected in the "subway system" which is the tunnel to Mayo. Staff is amazing, Breakfast is average.Love indoor parking option. Our room was musty and the carpet was very dirty, but we were so tired we did not care. Did report it on check out, otherwise how would they know ? I bet no one else told them about the dirty carpet, probably the last guest did not want to tell them they made a mess.
We have stayed here several times and have never been disappointed. The hotel could use a little aesthetic face lift, but the rooms are clean and quiet, and the staff is exceptionally courteous and empathetic. Free breakfast is average, but if you are attending Mayo Clinic or Methodist hospital, you can walk in a subway a few blocks to the Clinic. There is limited indoor parking available too. Full size fridge and small kitchen is great. We prefer the one bedroom suite configuration, but their smaller rooms are good too
I went to Residence Inn for a medical visit to Mayo Clinic. and it was such a positive experience! Connected to the Mayo subway for an easy walk to the clinic. Rooms are great. Wonderful full breakfast each morning. Monday-Wednesday, comp light dinner w/wine and beer. But what makes this hotel outstanding is it’s staff. Staff goes out of their way to help you. I am a Marriott Platinum/Titanium member, so I have stayed in many Marriott hotels of every level. But this hotel really stands out due to two very special individuals who receive my utmost kudos and I will never forget either of them: Brook - front desk, night auditor, assists in evening dinners. She is such a thoughtful yet professional person and couldn’t do enough for us. She is one of the most service oriented people I have ever seen in the hotel industry. Arla - breakfast. Arla greeted us with a huge welcoming smile every morning and welcomed us. She worked hard to keep everything replenished and clean. Although I did not make any special requests, I saw Arla cheerfully accommodate other guests. Arla is the type of person who brightens your entire day.
I will admit that it is convenient to the Mayo Clinics and the underground tunnels from there are a perk. If you have several appointments with a lot of time between it is nice. Other than that I am not all that impressed. Besides one daytime person at the desk, each day we saw her she was very nice, I did not find the other people there all that friendly let alone accommodating or helpful. My son ended up being admitted to the hospital and with over a 48 hour notice it was a problem and they wanted me to pay for the room even though I wouldn't be there ('it would be cheaper'). Thankfully the girl working during the day took care of it - and guess what...wasn't cheaper to pay for the extra night, it was just making me pay for an extra night at the same rate as the other nights. Glad others had a better experience with them being understanding but that was not mine. Overall it is old, but clean. The window in our room was the wrong size so the wind howled until I shoved a towel between the window frame and the window. Also, be prepared to park at the hospital. If parked there all day it works, probably do not want to come and go during day as it fills up.
I was a little concerned at first glance, outside rooms freak me out a little. I was wrong, the rooms where clean and wonderfully comfortable. The staff was amazingly kind and helpful and the breakfast good. Enjoy your stay here.
My wife and I stayed here for a few days under difficult circumstances. The staff -- everyone of them -- Steven (manager), Madison, Brook, etc. to Shavon, head of housekeeping, were ABSOLUTELY WONDERFUL. Kind people and they are empathetic to the guests who are here mainly for the Mayo Clinic. Although the amenities are somewhat dates, the warmth and hospitality of the staff more than make up for the furnitures. Also, good breakfast and evening receptions everyday, too. I recommend this hotel.
Located in Downtown, Residence Inn by Marriott Rochester Mayo Clinic Area is within a 5-minute walk of Mayo Clinic and within 15 minutes of other popular attractions like Mayo Civic Center. This 89-room, 3-star hotel has conveniences like free in-room WiFi, a fitness center, and a rooftop terrace.
Start your day off right with a free full breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 89 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can enjoy cable TV and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.
At Residence Inn by Marriott Rochester Mayo Clinic Area, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 20 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.