Residence Inn by Marriott Rochester Mayo Clinic Area3.0 out of 5.0
Recent guest reviews
The review I gave for Marriott was RESIDENCE INN MARRIOTT. Marriott is more expensive and is located near Mayo as is Residence Inn. I researched both and chose Residence as it give you living space separate from the bedroom as well as a kitchen and refrigerator. If you are staying more than a few days I found this was important
Visited Mayo Clinic with elderly parent. Travelled all the way from California. Staff was exceptionally accommodating making a stressful time much more tolerable. Can't say enough about the friendly, efficient and helpful staff. As a kicker, they give you a free breakfast and dinner! If we go back, this is where we will stay.
I was scheduled to stay here 3 nights on a recent business trip. Average accommodation with good location that is overpriced compared to other RI hotels but hotels close to Mayo Clinic tend to charge a premium so that's not highly unusual. After my second night there I noticed small red marks on my legs that were itchy but figured it was dry skin or something else. Got worse and while in the bed around 11:30 on the third night, I decided to inspect the bed to see if there was something that might be irritating there. Pull back the covers and found three separate bags that I assumed to be some sort of bedbug. I immediately went downstairs and inform the front desk packed my belongings and left the hotel. The front desk person apologized and offered me another room but I was so grossed out, the last thing I wanted was another night in the hotel. I sent the pictures to the manager the next day who responded that they did their own inspection and didn't find anything. They then went ahead and charge my credit card full rate for the visit, despite the fact that I had bugs in my bed, painful bites on my leg and left in the middle of the night to check into another hotel. I travel frequently and this was one of the worst service experiences I have had. The only compliment I can offer is that the morning breakfast room is staffed by an incredibly friendly and hard-working woman who knows all the guests by name whether they have been there one day or one week. I would recommend staying at the Doubletree or some other hotel near the hospital on your next day.
This was my second stay at Rochester's Residence Inn. The staff is amazingly nice and helpful, the room has been comfortable and always clean, and the breakfast buffet has has always been excellent. What gave me cause to write this review was when I saw the maintenance man, Joey I think was his name, pushing a guest in a wheel chair of the Residence Inn through the halls of Mayo Clinic on the way to her appointment. Beyond service. He always had a smile on his face!
We came to Rochester because my husband needed surgery and this hotel was recommended to us by a friend who had stayed previously. We couldn't have made a better choice. It is connected to the Mayo Subway tunnel which is a big plus. The hotel offers a comp. breakfast every day, with a nice variety and quite tasty. The rooms have the perfect kitchenette which are equipped with all you need to prepare meals in the room. They have washer and dryers, a small workout room and an expansive patio that extends the length of the hotel, all on the second floor. We were fortunate enough to be on the second floor, and it was great for the week post surgery for my husband to just walk out on to the patio for some fresh air. Everyone who works at this hotel is wonderful. The manager, Steven, outdoes himself to assure all your needs are met. We had a special fondness for Crescent, but all the employees are caring and helpful. We are so grateful for everyone at this hotel for making our stay less stressful. We would recommend this hotel to anyone who is coming to Mayo and wants a good quality hotel with great a great staff.
OVER PRICED I was shocked that Marriott allows its name to be associated with this property. This Residence Inn was once acceptable. The only thing that is still nice about it is its location. The furniture and carpeting are worn and dirty. The HVAC is worthless. It is very noisy and cannot be controlled. It is outdated and should have it replaced years ago. The parking is very poor. The indoor parking is very difficult to access. The outdoor parking is not contiguous to the property. The bottom line is that the property is outdated, is not habitable and should be demolished. It is beyond renovation.
My mother and I have spent the better part of 6 months at this hotel. We initially chose it for its close proximity and connection to Mayo Clinic and the fact that it has 2 bd/2bath accommodations. However, it was clear at our first check in that this hotel had far more to offer; the staff is incredible- Stephen, Richard, Bre, Josh, Sue, to name a few. Their focus is on ensuring that the guests are cared for. They have an uncanny ability to remember previous requests and preferences and always go out of their way to take care of us. The comfortable accommodations and genuinely kind people served to off set the stress and angst of having to be away from home for treatment of a serious illness. Words cannot express our thanks and appreciation enough!! We recommend anyone needing a hotel in Rochester stay here!!!!!
Everything was flawless, from check in to check out. Had to make a room change mid way thru, and RICHARD at the front desk made it happen without a hiccup. Great location for traveling to and from your appointments at the MAYO.
This is a decent place to rest after a long day of business. The staff is friendly, lots of smiles and helpfulness. Their breakfast is perfect as they rotate through the days so aren't eating the same stuff day after day. The elevators are rather slow. My room was perfect, the gas fireplace adding a touch of ambiance. The bathroom was okay, I just wish they would get rid of bathtubs as nobody takes baths. The bed and bedding were perfect. My only issue was housekeeping which seemed to be out of sorts. Twice I didn't get coffee refilled, they never cleaned the coffee pot, cups, glasses or dishes, and there wasn't even dishwasher soap to do it myself which I've never had to do in any of the residence inns I've stayed in. It's close to plenty of good walk to restaurants, it's family friendly and it's close to the airport. The room had plenty of outlets and three different work stations which is a pleasing sight. This is a return to spot for certain.
The room was large and clean. The staff was friendly. Overall it was a great stay. The Residence Inn is about the best place to stay if receiving care at Mayo Clinic. Pressing the "S" button on the elevators takes you to an underground walkway to all the Mayo buildings as well as the nearby Kahler hotel and a church, which is very convenient. The hotel charges for parking, which may be a struggle for Mayo patients. However, on Saturdays and Sundays, parking on the street is free. All rooms have a full kitchen and a sofa bed. We would prefer a king size bed in the 1 bedroom suite as opposed to a queen size bed. Also, the breakfast was tolerable and the breakfast area could not seat more than 30 people, which is unacceptable for a hotel this size. The hotel does not have a pool, but Residence Inn guests have access to the swimming pool at the nearby Kahler hotel. This is a good hotel for families, Mayo patients, or anyone needing to spend the night in Rochester.
- Walking distance to Mayo Clinic
- Free full breakfast
- Free WiFi in rooms and public areas
- Fitness center
Located within a 5-minute walk of Mayo Clinic, Residence Inn by Marriott Rochester Mayo Clinic Area is within a 15-minute stroll of University of Minnesota-Rochester. This 89-room, 3-star hotel has conveniences like free in-room WiFi, a fitness center, and a rooftop terrace. It's in central Rochester and also a short walk from Shops University Square and Rochester Civic Theater.
Start your day off right with a free full breakfast. For a nice break, mingle with other guests at the free manager's reception.
All 89 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can enjoy cable TV and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.
At Residence Inn by Marriott Rochester Mayo Clinic Area, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 20 per day, and there's also limo/town car service. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 233 reviews