Very clean and friendly staff. No restaurant for evening meals on site.
Pros: Always liked HGI properties as they have been consistent in quality and what to expect. Good value, nice amenities, generally clean. Cons: If you room was facing a street, expect truck traffic and general rush hour traffic to wake you from 6 am on! HGI have changed their decor to become "minimalist" in furnishings and lighting within the room, BIG MISTAKE! Very uncomfortable and can't see anything! Also, this particular property on the dates we stayed the front desk was horrible in communication skills. Couldn't get clear understanding of parking situation. We had "prepaid" on orbitz for our stay but when we got into the room found out my CC was charged $40 for incidentals which was never even brought up at the time of check in. I had to go down to desk and have them explain why there was a charge and why no one even mentioned it!
Always pleasant and so convenient to mayo.... the only place I stay when I need to visit mayo
I loved that I could use skywalk to Mayo Clinic directly from the hotel. And the hotel is just across the alley from Newt’s which has the best burgers in town!
great access to Mayo and very pleasant staff Very helpful front desk. Nice HoteL!
Really incredible place that always feels like home
This hotel is in downtown Rochester, attached to the mall, walking distance to Mayo. You can park your car and forget it. Great restaurants, nice shopping and very convenient to Mayo Clinic. You never need to go outside if weather is inclement due to great walkway system. The bummer, as of January 1, 2018, their rates are going up about 80%.
Very well kept hotel, great location, staff and breakfast.
Pros: -nice location -the food from Hefe Rojo is great -clean -friendly and accommodating staff Cons: -the towels and linen are washed is some horrible chemicals... I woke up covered head to toe in a rash. They do not offer the option of hypoallergenic linen and towels. -the light fixtures in the room are odd with on/off switches in inconvenient places -the picture of a lady slipper flower in our room was mounted upside down... rather odd!
Descent and clean. Easy to get to Mayo clinic. Banana service was wonderful!
Staff were nice and helpful. They provided a driver to Mayo which was great. Room was comfy and clean. Free wifi. Overall great accommodations!!
This was the first time I've spent time in Rochester within the downtown area. I found it quite surprising how clean and metro-like it was. The nearby Tap Room and or establishments showed some great unique flair.
comfortable, close to mayo clinic, friendly staff,
Close to Gonda and Mayo buildings with direct access to skyway. Car service to Mayo appointments. About a mile from the hospital campus. Convenient to several good restaurants. Buffet breakfast. Cook is enthusiastic. Server was having a bad day. Coffee is so bad it must be special ordered. Beds are nice, but not quite up to the luxury linens of other national chains. Cleaning needs more attention. Dust in the corners, an article of clothing left in corner behind a chair one visit. Hallway and elevator rugs need attention. Staff says renovation in a year or two. I say cleaning up today would make this a great place to stay.
Very nice hotel in Rochester MN located in downtown entertainment area. Only complaint was the breakfast cost $10.95 although food was good. Need to be a Hyatt rewards member to get free.
The proximity of the hotel to the Mayo Clinic is really the best part. The hotel itself was nice/average. Nothing really stands out one way or another which is not a bad thing. Everything that is except the customer service. That was excellent, at least in my experience there this time. It was during the crazy winter storm and I had arrived miserable to find I was not in the room I had initially asked for so they gave me a free upgrade which was really nice of them. It's too rare in their industry that we see that sort of service unfortunately. Either way though I don't believe staying here can be a bad decision. Food off the room service is not great but you can order in from almost any restaurant in town so no big deal. Overall I would go again.
After a horrible experience at a different hotel in Rochester the previous night, the Hilton Garden Inn downtown was an amazing alternative. We were in town to visit friends and the Garden Inn was very clean with great amenities and a great staff. We arrived late and everything was taken care of. The staff even went and got my car from down the street to park it for us. I will be staying here again when I am in Rochester next. Great value for the money and a very easy place to stay. The only con would be the location if you do not want to be downtown.
My husband and I stay here frequently as he is a patient at Mayo Clinic. Always a clean and nice stay. Don't get to enjoy breakfast due to early morning blood work, but always looks wonderful
I would recommend this hotel . It was clean, the staff was friendly and helpful and went out of their way to provide courteous service.
Located in Downtown, Hilton Garden Inn Rochester Downtown, MN is within a 10-minute walk of popular sights such as Mayo Clinic and Mayo Civic Center. This 143-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Hilton Garden Inn Rochester Downtown, MN's 143 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 44-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also available.
At Hilton Garden Inn Rochester Downtown, MN, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Parking is available for USD 16 per night (USD 18 per night for valet parking), and there's also a free area shuttle. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Very clean and friendly staff. No restaurant for evening meals on site.
Pros: Always liked HGI properties as they have been consistent in quality and what to expect. Good value, nice amenities, generally clean. Cons: If you room was facing a street, expect truck traffic and general rush hour traffic to wake you from 6 am on! HGI have changed their decor to become "minimalist" in furnishings and lighting within the room, BIG MISTAKE! Very uncomfortable and can't see anything! Also, this particular property on the dates we stayed the front desk was horrible in communication skills. Couldn't get clear understanding of parking situation. We had "prepaid" on orbitz for our stay but when we got into the room found out my CC was charged $40 for incidentals which was never even brought up at the time of check in. I had to go down to desk and have them explain why there was a charge and why no one even mentioned it!
Thank you for taking the time to review your stay with us. I apologize we weren't more clear with our parking directions and the incidentals authorization. Thank you again for your time and we will strive to improve our process to prevent this from happening in the future.
Always pleasant and so convenient to mayo.... the only place I stay when I need to visit mayo
Thank you very much for the review of your recent stay with us! I'm very glad to hear you enjoy your time with us and we appreciate your loyalty.
Thank you for staying with us and we hope to see you the next time you're in town!
I loved that I could use skywalk to Mayo Clinic directly from the hotel. And the hotel is just across the alley from Newt’s which has the best burgers in town!
Thank you for your review! The Skyway is extremely beneficial and those Newts burgers are no joke! We are glad you enjoyed your stay and we hope to see you the next time you're in town!
great access to Mayo and very pleasant staff Very helpful front desk. Nice HoteL!
Thank you for your kind words and I'm glad your enjoyed your stay with us! Happy Holidays!
Really incredible place that always feels like home
This hotel is in downtown Rochester, attached to the mall, walking distance to Mayo. You can park your car and forget it. Great restaurants, nice shopping and very convenient to Mayo Clinic. You never need to go outside if weather is inclement due to great walkway system. The bummer, as of January 1, 2018, their rates are going up about 80%.
Very well kept hotel, great location, staff and breakfast.
Pros: -nice location -the food from Hefe Rojo is great -clean -friendly and accommodating staff Cons: -the towels and linen are washed is some horrible chemicals... I woke up covered head to toe in a rash. They do not offer the option of hypoallergenic linen and towels. -the light fixtures in the room are odd with on/off switches in inconvenient places -the picture of a lady slipper flower in our room was mounted upside down... rather odd!
Thank you for staying with us. We look forward to seeing you on your next trip to Rochester.