Hotel was dirty old no ice . Hot tub not working. Took 1 hour to check my reservation didn't cross over to there Computer system no towels .
The beds were so noisy. Not enough towels for all of us to shower. No wash cloths. Over all. Very disappointed.
Hot tub was being re built Ice machine was broken Tv in brekfast area was broke Beds were extremly old Shower head was broke Bathtub had a cloged drain The peaple that worked there were nice. Tv in the room was a 32" at best Couldn't get into my room till 5:30p.m.
I get a poolside room, so my grandkids can swim, and my husband doesn't have to walk to far to the lobby and pool.
The cleaning staff, were super sweet, nice and pleasant. The room was neat and big . The tub didn’t drain well neither the toilet, we had to ask for a plunger. The hallways were hot. Our room had a wetness feel to it very humid. Our clothes were damp. The room had a musky smell to it. Lots of kids that ran, screamed in the hallways till the wee hours of the night. Complained to staff, we got a shrug and nothing.... tried to swim, but pool was so full of screaming kids as there parents just drank beer and alcohol and just talked louder. It did look like the property was going through renovations. Lots of dumpsters and forklifts with materials around. The a/c looked new. And worked ok . But since the room was so humid we had to keep on 60 .
Staff was friendly. However the sheets on both beds were stained, mold in the shower, ac/heater sounds like a semi is about to run into the room, carpets need vacuumed, beds sounded like the were gonna fall apart, curtains had stains on the. I will never stay there again.
The hotel as a whole was filthy, dirty walls bubbled wall paper, the doorways entering the building were littered with garbage. Parking was a nightmare, they didn't have clean linens for the pull out couch in room or at the front desk.
There was no staff monorering any facilities. The pool was over crowded about 20 kids in a 12 person max hot tub. Hotel parties kept us up til around 3am. There was just like warm water for showering the whole stay. Definitely would not go back!
We stayed five days. Room wasnt fully cleaned the whole time we were there. We had to call down and asked for new things like washcloths or coffee. Hallways could have used vacuuming more often. Wallpaper peeling in our room. Staff was friendly and helpful though. And the pool area was great.
Very run down facilities. I have stayed here many times since the 90's but not in the last 10 years. Did not even recognize the place under the new management. Evening staff not helpful or apologetic at all when our room key did not work, then when the door lock quit functioning altogether. We had to move rooms around bed-time because maintenance was unable to fix the door. Front desk staff never as much as apologized for it. I hope the future plans are for renovation of the facility and certain front desk staff, Rochester really does need a facility like this!
It was a nice experience. A few things are dated and might need some attention, but it was as expected and didnt affect our stay.
It was vary nice for the price paid for one nights stay.
Apache Mall is within a mile (2 km) of Best Western Rochester Hotel Mayo Clinic Area/St. Mary's, and other popular sites like Plummer House are within a couple of miles (3 km). This 149-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking. It's connected to a shopping center in central Rochester and also close to Mayo Clinic.
This hotel is home to a restaurant and a bar/lounge.
Best Western Rochester Hotel Mayo Clinic Area/St. Mary's's 149 rooms provide microwaves, coffee makers, and free local calls. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include ironing boards, desks, and wardrobes or closets.
Guests of Best Western Rochester Hotel Mayo Clinic Area/St. Mary's enjoy free WiFi in public areas, a business center, and a TV in a common area. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. This smoke-free hotel also has wedding services.
Hotel was dirty old no ice . Hot tub not working. Took 1 hour to check my reservation didn't cross over to there Computer system no towels .
The beds were so noisy. Not enough towels for all of us to shower. No wash cloths. Over all. Very disappointed.
Hot tub was being re built Ice machine was broken Tv in brekfast area was broke Beds were extremly old Shower head was broke Bathtub had a cloged drain The peaple that worked there were nice. Tv in the room was a 32" at best Couldn't get into my room till 5:30p.m.
I get a poolside room, so my grandkids can swim, and my husband doesn't have to walk to far to the lobby and pool.
The cleaning staff, were super sweet, nice and pleasant. The room was neat and big . The tub didn’t drain well neither the toilet, we had to ask for a plunger. The hallways were hot. Our room had a wetness feel to it very humid. Our clothes were damp. The room had a musky smell to it. Lots of kids that ran, screamed in the hallways till the wee hours of the night. Complained to staff, we got a shrug and nothing.... tried to swim, but pool was so full of screaming kids as there parents just drank beer and alcohol and just talked louder. It did look like the property was going through renovations. Lots of dumpsters and forklifts with materials around. The a/c looked new. And worked ok . But since the room was so humid we had to keep on 60 .
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