Room key didn't work 3x. Lost a family member to cancer at Mayo so we arrived around 1:30am. One younger kid working, no one else to help. Room dirty but we were exhausted. This room was double the cost of so many others so we expect more. Sink plugged, no water pressure in shower and tub not cleaned. Carpet sticky. Told by front desk in morning the mgr would call. Nothing yet. Told by kid that evening they would talk to us that morning, nope - not available. No comps, no help, just dumbfounded look after our horrible situation we had just encountered after not sleeping for 3 days. We stayed prior at Spark and it was WONDERFUL. Go to Spark people! This place, you can't call me back and make it right, don't care...you are in an area where people need accommodations due to difficult situations (Mayo) BE BETTER. You didn't care at all.