No towels (ever), run down, old, no service except front desk, exercise equipment run down with no cleaning supplies and hot. The pool was great for our 7 year-old, thank goodness for the slide. However, the management needs to be fired…the pool guy looked like a thug (why didn’t he have a uniform…just looked like some creepy dude pouring chemicals in the pool and brought 8 pool towels (when there were 9 people at the pool. I think people just came in and used the pool but didn’t stay. Also, we had police in the foyer arresting people on both days we stayed!