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The Promissory Hotel

Property class: 2

Choose dates to view prices

Photo gallery for The Promissory Hotel

A spacious restaurant with multiple dining areas, green seating, and a mural of tropical plants on the wall.
A modern living room with a grey sofa, a round coffee table, a floor lamp, and a vase with flowers.
A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.
A modern living area with a sofa, armchairs, a dining table, and a kitchen in the background.
A modern kitchen with a dark wood staircase, a round dining table, and two green chairs.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Bar

Explore the area

View in a map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(5 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A modern living room with a sectional sofa, a coffee table, a TV, and a kitchen area in the background.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Loft, 1 Queen Bed with Sofa bed

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 Queen Bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Roanoke

Located in Downtown Roanoke, The Promissory Hotel is adjacent to Center in the Square and within a 5-minute walk of other popular sights like Taubman Museum of Art. This 27-room hotel has conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Center in the Square - 2 min walk - 0.1 miles
  • Taubman Museum of Art - 3 min walk - 0.2 miles
  • Virginia Museum of Transportation - 8 min walk - 0.5 miles
  • Jefferson Center - 12 min walk - 0.7 miles
  • Berglund Center - 17 min walk - 0.9 miles

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke Regional Airport (ROA) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Fork In The Market - ‬3 min walk
  • ‪Corned Beef & Co - ‬1 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

A 24-hour gym and free WiFi in public areas are features at The Promissory Hotel. Self parking is available for USD 8.00 per night. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Guests can expect to find free WiFi and Smart TVs with digital channels. Bathrooms offer hair dryers and bathrobes, and beds sport premium bedding. Coffee makers and free local calls are other standard amenities. Private bathrooms are not ensuite.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 8 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Suerte
  • Suerte

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 8.00 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Frequently asked questions

What can I see within easy reach of The Promissory Hotel?

This hotel is situated in Downtown Roanoke, just steps from Center in the Square and Roanoke Pinball Museum, and within a short walk of Virginia Museum of Transportation. You'll also find Jefferson Center and Berglund Center less than a mile away.

How much does it cost to stay at The Promissory Hotel?

As of Sep 6, 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on Sep 13, 2026 start from $172, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Promissory Hotel?

Yes, covered parking is offered for USD 10 per night with in/out privileges. Wheelchair-accessible parking is also available for guests.

Does The Promissory Hotel include a casino?

No, The Promissory Hotel doesn't have a casino.

Is there an indoor pool at The Promissory Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Promissory Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and concerts/live shows.

Are there hot tubs at The Promissory Hotel?

No, there isn't a spa tub at this hotel.

Does The Promissory Hotel have a restaurant that serves breakfast?

Yes, The Promissory Hotel serves breakfast for a surcharge at Suerte.

Does The Promissory Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Promissory Hotel.

Are there connecting rooms at The Promissory Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Promissory Hotel?

The closest major airport to The Promissory Hotel is Roanoke Regional Airport (ROA), which is 5.9 mi away (16 minutes by car).

Are there rooms with balconies at The Promissory Hotel?

No, there aren't any guestrooms with balconies at The Promissory Hotel.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 147 reviews
Rating 8 - Good. 24 out of 147 reviews
Rating 6 - Okay. 7 out of 147 reviews
Rating 4 - Poor. 2 out of 147 reviews
Rating 2 - Terrible. 0 out of 147 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great shower.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. In a great location and has better rates than the Hampton around the block. And in my opinion is a better hotel. Do yourself a favor stay there You won't regret it
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars very cool part of town. Staff was very friendly. I told friends and family to stay there if they are in the area!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, immaculate room. Great location. Highly recommend.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay I would be back
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Room was wonderful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown Roanoke.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the cleanest hotel we've stayed at! Excellent location, large room, and friendly staff. We initially had a little bit of difficulty finding the hotel entrance, called the hotel and staff was very patient and helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Savi

Liked: Cleanliness, staff & service, property conditions & facilities
This is a brand new hotel and they are still completing the restaurant. Our room was very comfortable with very high ceilings and celestory windows. The hotel is conveniently located and within walking distance to restaurants and other attractions.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Promissory hotel. Staff were super helpful and courteous, room was super clean and bathrooms recently renovated. Parking was easy. We will definitely come back.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the hospital which i was taking classes. Room was clean bright, spacious and laid out well. Staff very accommodating and lovely to talk to. Would definitely go back.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026