Eurostars Hacienda Vista Real Hotel

3.5 star property
Hotel with free parking, a short walk to Playacar Golf Club

Choose dates to view prices

Photo gallery for Eurostars Hacienda Vista Real Hotel

Relax in a serene courtyard setting surrounded by lush tropical vegetation and a thatched-roof structure.
Relax in a spacious room with a large bed, seating area, and balcony overlooking lush greenery.
Relax by the pool surrounded by palm trees and lounge chairs.
Relax in a spacious room with a large bed, tufted headboard, and balcony offering a view of palm trees and a patio area.
Relax in a serene space with a large bed, two armchairs, and a side table.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

Map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Playacar Beach
    ‪14 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • Sleeps 2
  • 2 Double Beds

Communicating Double Rooms 3 adults + 3 child

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

Classic Double Room

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

Family Room (3 Adults and 1 child)

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (2 Adults and 1 child)

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed

Royal Suite

  • 969 sq ft
  • Sleeps 2
  • 1 Queen Bed

Communicating Double Rooms 2 adults + 3 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Family Room (3 Adults)

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

Communicating Double Rooms 4 adults + 1 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Premium Double Room Single Use, Terrace

  • Sleeps 1
  • 2 Double Beds

Classic Double Room Single Use

  • Sleeps 1
  • 1 Queen Bed

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds

Family Room (2 Adults and 2 children)

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

Communicating Double Rooms 4 adults

  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

Royal Suite (Single Use)

  • Sleeps 1
  • 1 Queen Bed

Communicating Double Rooms 4 adults + 2 child

  • 969 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

Communicating Double Rooms 3 adults + 2 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Communicating Double Rooms 5 adults

  • 969 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

Communicating Double Rooms 5 adults + 1 child

  • 969 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

Suite

  • Sleeps 2
  • 1 Double Bed

Family Room -6 guests- Superior

  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

Quadruple Room Superior

  • Sleeps 4
  • 2 Double Beds

Room Superior

  • Sleeps 2
  • 1 Double Bed

Quadruple Room Superior

  • Sleeps 4
  • 1 Twin Sofa Bed, 2 Double Beds and 1 King Bed

Double Room Classic

  • Sleeps 2
  • 1 Double Bed

Quadruple Room Superior

  • Sleeps 4
  • 2 Double Beds

Family Room -6 guests- Superior

  • Sleeps 6
  • 1 Twin Sofa Bed, 1 King Bed and 2 Double Beds

Triple Room Superior

  • Sleeps 3
  • 2 Double Beds

Triple Room Superior

  • Sleeps 3
  • 2 Double Beds

2-Bedroom Apartment

  • Sleeps 5
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Golf Club, Eurostars Hacienda Vista Real Hotel is within a mile (2 km) of other popular sights such as Quinta Avenida. This 77-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Playacar Golf Club - 8 min walk - 0.5 miles
  • Playacar Beach - 14 min walk - 0.8 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Quinta Avenida - 19 min walk - 1.0 mile
  • Playa del Carmen Main Beach - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬14 min walk
  • ‪Rolandi's - ‬14 min walk
  • ‪Don Sirloin Playacar - ‬15 min walk
  • ‪Lara & Luca - ‬13 min walk

About this property

Eurostars Hacienda Vista Real Hotel

Hotel with free parking, a short walk to Playacar Golf Club
Guests of Eurostars Hacienda Vista Real Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include laundry facilities, a water dispenser, and a living plant wall.
Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers and free toiletries. Safes and phones are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.03 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 5:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Frequently asked questions

Are free cancellation options available at Eurostars Hacienda Vista Real Hotel?

Eurostars Hacienda Vista Real Hotel offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Eurostars Hacienda Vista Real Hotel?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Eurostars Hacienda Vista Real Hotel on Aug 14, 2025 start from $71.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Eurostars Hacienda Vista Real Hotel?

This hotel is situated in Playacar within a short 10-minute walk of Playacar Golf Club and also 17 minutes on foot from Xaman Ha Aviary. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Eurostars Hacienda Vista Real Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does Eurostars Hacienda Vista Real Hotel feature a casino on the premises?

No, Eurostars Hacienda Vista Real Hotel doesn't have a casino.

Is there an indoor pool at Eurostars Hacienda Vista Real Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 5:00 PM.

What do couples enjoy most about Eurostars Hacienda Vista Real Hotel?

Couples will appreciate amenities like a swim-up bar, an outdoor pool, and concierge services at this hotel.

Are there hot tubs at Eurostars Hacienda Vista Real Hotel?

No, there isn't a spa tub at this hotel.

Does Eurostars Hacienda Vista Real Hotel have a restaurant that serves breakfast?

No, Eurostars Hacienda Vista Real Hotel doesn't have a restaurant that serves breakfast.

Does Eurostars Hacienda Vista Real Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Eurostars Hacienda Vista Real Hotel.

Does Eurostars Hacienda Vista Real Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Eurostars Hacienda Vista Real Hotel?

The closest major airport to Eurostars Hacienda Vista Real Hotel is Cozumel Intl. Airport (CZM), which is 20.2 mi away (253 minutes by car).

Can I book a room with a balcony at Eurostars Hacienda Vista Real Hotel?

Yes, some guestrooms at Eurostars Hacienda Vista Real Hotel offer a balcony.

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 270 out of 700 reviews
Rating 8 - Good. 268 out of 700 reviews
Rating 6 - Okay. 107 out of 700 reviews
Rating 4 - Poor. 38 out of 700 reviews
Rating 2 - Terrible. 17 out of 700 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024

10/10 Excellent

David

Stayed 8 nights in Dec 2024

4/10 Poor

Carlainya, Newcastle

Liked: Cleanliness
Stayed 7 nights in Dec 2024

8/10 Good

Angel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024

6/10 Okay

Wendy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Noel J

Stayed 5 nights in Jun 2024

10/10 Excellent

Juan Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

8/10 Good

YVONA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!
Stayed 7 nights in Jan 2020

4/10 Poor

Ray, Chicago

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It would be a 0 star if I could but their cleaning lady was pretty awesome. Atleast we had a clean room each night. Very old and uncomfortable mattress, very old pillows that went pancake thin. We had cold water the first 3 of the 11 nights. The hot tube never worked the whole time, pool had dirty traps every day, empty bar that never was manned, very cool outside grill/cook area that was run down and broken. Their morning breakfast buffet had a good selection but it looked like the same stuff that was put out the morning before and just reserved. Over all the hotel looked like it used to be a great place back in the day and now its run down and half working. Even apon checking out the guy didnt care about us just saying very good.
Stayed 11 nights in Jul 2019

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