Hotel is excellent bed is really nice rooms are very clean. Overall everything is great.
Camila at the front desk was great . The room and property were clean . The crowd staying there that particular weekend was respectful and quiet . Only thing different than listed in description was the breakfast situation, understandably so given the status of Covid 19. They did offer to-go baggies with just enough to get back on the road. I would stay again.
I could NOT turn off the heating/air-conditioning unit in my room. It cycled on and off all night. Very noisy. I am sure if I had contacted staff it could have been fixed, easily.
Stayed one night , Very clean and comfortable , staff is very polite , even if you are too picky about cleanliness - this hotel is superior clean
The hotel room was clean but very dated. The room heater was noisy and kept waking us up in the night when it would kick on. The breakfast was adequate.
This hotel is nice condition, clean and good breakfast.
We had driven through pouring rain for over 4 hours and the hotel was a perfect ‘port in the storm’.
Worst experience I have had at a hotel in a long time. Not much positive to speak of - room had a dingy smell, mildew on wall near desk, rusted light fixtures and vent in the bathroom, lacking staff at peak check in time (they only had one room available at my time of check in so it was no surprise it was going to be a busy day), exterior door near side parking lot did not allow entry so had to walk around to front of building where there are only a handful of spots and the breakfast was a disgrace (didn't have cereal or milk and the hot/bakery options couldn't have tasted more bland. I don't expect much from a Holiday Inn Express but this fell short of expectations for a 1 star hotel/motel.
Crowded, food service not good, no ADA rooms available although requested in Reservation. Also requested two bed room and a king bed was only unit available and wrongly indicated in Orbitz reservation.
Very comfortable hotel on route 36. Close to shopping and restaurants. Staff was friendly and quick. Breakfast as part of accommodation was quite nice.
Was very clean and quite. Extremely nice staff. I forgot to bring along my toothpaste, and they offered me one happily.
I paid for a standard room but was downgraded because I booked through Orbitz. Hotel didn't provide the room type I paid for and then provided no resolution to remedy the issue. Management refused to speak with me.
Hotel was nice, served its purpose. Not outstanding, but good.
Hotel was ok. Bed was very comfortable. Shower in bathroom could have been cleaner. Called front desk and asked for wake up call but never got one. Caused a lot of stress.
nice hotel. clean and friendly staff. i would stay here again if I was back in the area
Need microwaves, I travel alot for work and try to avoid the cost of eating out. microwaveable food is my lifeline. it stinks but is very annoying to go to lobby ever time I want a quick meal. staff is very accommodating and rooms are clean. overall good experience but just not for my needs
The room was nice and most importantly the bed was comfortable. This HIE has a workout room and a small pool. Some things that need to be improved: the sheet on the bed are a little rough; the hard boiled eggs were very overcooked and were rubbery. The breakfast is a nice touch. Everything else was above par...
Located within 2 miles (3 km) of Monmouth Mall, Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel is within 3 miles (5 km) of Monmouth Park. This 128-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast.
The 128 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.
Guests of Holiday Inn Express Hotel & Suites West Long Branch, an IHG Hotel have access to an indoor pool, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Hotel is excellent bed is really nice rooms are very clean. Overall everything is great.
Thank you! We wish you safe and happy travels.
Thank you!
Camila at the front desk was great . The room and property were clean . The crowd staying there that particular weekend was respectful and quiet . Only thing different than listed in description was the breakfast situation, understandably so given the status of Covid 19. They did offer to-go baggies with just enough to get back on the road. I would stay again.
Thanks!
I could NOT turn off the heating/air-conditioning unit in my room. It cycled on and off all night. Very noisy. I am sure if I had contacted staff it could have been fixed, easily.
We're so sorry about this disturbance! Please feel free to contact our staff anytime, day or night, and we'll do everything we can to ensure a comfortable and restful stay.
Stayed one night , Very clean and comfortable , staff is very polite , even if you are too picky about cleanliness - this hotel is superior clean
Thank you so much! We're picky about cleanliness too, so we understand. Happy travels!
The hotel room was clean but very dated. The room heater was noisy and kept waking us up in the night when it would kick on. The breakfast was adequate.
This hotel is nice condition, clean and good breakfast.
Thank you! We hope you'll be our guest again soon.
We had driven through pouring rain for over 4 hours and the hotel was a perfect ‘port in the storm’.
So glad we were able to help!
Thank you!