Stayed here many times, guy at the desk was in a horrible mood and taking it out on us. Got to our room it smelled moldy and wet, asked to change rooms and he said they had nothing available. Mind you there were only 2 cars in the parking lot all night and morning and middle of the week. They had to have rooms. Stuff happens, leave your personal problems at home
The manager’s name is Dave. He is not accommodating at all. He has an unfriendly attitude. He is very rude. The back doors didn’t open for re-entry. The jacuzzi was Luke cool, not warm. Not hot. The breakfast isn’t worth the free
Smells like a Gym Locker room. I feel the staff is actually doing a good job and the room was clean but you cant escape the smell, old sneakers, B. O., locker room etc.
Convenient location and clean
Bad attitude at front desk while checking in . Looks like person at front desk upset over something
The lobby & halls were very run down but the room appeared clean and updated. The only entrance that was available to use was the front which was extremely annoying and inconvenient since my room was on the other side of the hotel from the main entrance. I was unable to use the door only steps away from my room to the parking lot to exit or enter
Pros: Room was very clean. Plenty of free parking even on a weekend in the summer near the shore. Cons: Worst of all the manager was coming down hard on an employee IN FRONT OF GUESTS at the front desk. Unacceptable on EVERY level. The girl was the friendliest and most helpful person in my experience there. When I complimented her saying she was very nice and helpful he snapped at me saying “who her! Oh I know she is” sarcastically then walked away. I felt so bad for this girl. I don’t know the circumstances but one should NEVER discipline an employee in front of paying guests. As a result she didn’t show up back to work it was THAT bad. Was humiliated is a guess. He was nasty to me the rest of the stay. The 3 younger people at the front desk I communicated with during a 3 night stay were all nice and had a sense of friendly customer service although 2 actually seemed scared of the staff higher up than them. The older man was rude! Barked orders such as “give me ID” “give me your card” Towels were disgusting!!!!!!!!!! Small, rough, stained and worn so bad you could see through them, another couple checked out early after one night because they were so disgusting, pool was a joke, tiny and room smelled. Breakfast could use some work. Ends at 9:00. Got there at 8:30. They were already cleaning everything up and putting things away. Last 2 days got there early and all “hot” food was cold and sitting in a pool of grease. At checkout they refused to give me a receipt!
10 m driving to the beach. Nice remodeled. Breakfast included.
The staff was not very friendly and wait times to check in at the desk was insanely long.
This place has been remodeled recently, and is in pretty good shape. The room we had was comfortable and quiet. The morning maid service is friendly, and the breakfast was decent. It’s pretty central to the beach and Monmouth Univ. Although I heard others having issues at check in, we had no problem.
Sunday breakfast is stopped at 9, too early, we got there at 910 and couldn’t eat
Amazed there was no WiFi in the rooms - at all. When I booked I did see the words "Free WiFi" on the site, but failed to see the caveat - 'in public place" In the room s there is no WiFi at all, free or paid. That's not acceptable for the rate charged.
Check in took 20min when we were in a rush to go to a show. The outside of the building looks rundown but rooms are acceptable. Clean with comfortable beds. You get what you pay for.
I was impressed by the size, furniture, and lighting in the room. The bed was comfortable and there were lots of places to put things down. Big refrigerator, good microwave. We couldn't hear road noise or noise from adjoining rooms but we could and did hear noise from the hallway. We slept through breakfast so no comment on that. Front desk clerk was very nice. If I were improving on this room, I would ask that they provide more than one caffienated coffee pod and put a shelf in the walk-in shower.
Located within a mile (2 km) of Monmouth Park, La Quinta Inn by Wyndham West Long Branch is within 3 miles (5 km) of New Jersey Repertory Company. This 100-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
The 100 rooms are air-conditioned and have an array of amenities, including microwaves, free local calls, and desks. 32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries.
Guests of La Quinta Inn by Wyndham West Long Branch enjoy features like an indoor pool, free WiFi in public areas, and express check-in. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. This hotel also has express check-out.
Stayed here many times, guy at the desk was in a horrible mood and taking it out on us. Got to our room it smelled moldy and wet, asked to change rooms and he said they had nothing available. Mind you there were only 2 cars in the parking lot all night and morning and middle of the week. They had to have rooms. Stuff happens, leave your personal problems at home
The manager’s name is Dave. He is not accommodating at all. He has an unfriendly attitude. He is very rude. The back doors didn’t open for re-entry. The jacuzzi was Luke cool, not warm. Not hot. The breakfast isn’t worth the free
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Smells like a Gym Locker room. I feel the staff is actually doing a good job and the room was clean but you cant escape the smell, old sneakers, B. O., locker room etc.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Convenient location and clean
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Bad attitude at front desk while checking in . Looks like person at front desk upset over something
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
The lobby & halls were very run down but the room appeared clean and updated. The only entrance that was available to use was the front which was extremely annoying and inconvenient since my room was on the other side of the hotel from the main entrance. I was unable to use the door only steps away from my room to the parking lot to exit or enter
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us!
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
Pros: Room was very clean. Plenty of free parking even on a weekend in the summer near the shore. Cons: Worst of all the manager was coming down hard on an employee IN FRONT OF GUESTS at the front desk. Unacceptable on EVERY level. The girl was the friendliest and most helpful person in my experience there. When I complimented her saying she was very nice and helpful he snapped at me saying “who her! Oh I know she is” sarcastically then walked away. I felt so bad for this girl. I don’t know the circumstances but one should NEVER discipline an employee in front of paying guests. As a result she didn’t show up back to work it was THAT bad. Was humiliated is a guess. He was nasty to me the rest of the stay. The 3 younger people at the front desk I communicated with during a 3 night stay were all nice and had a sense of friendly customer service although 2 actually seemed scared of the staff higher up than them. The older man was rude! Barked orders such as “give me ID” “give me your card” Towels were disgusting!!!!!!!!!! Small, rough, stained and worn so bad you could see through them, another couple checked out early after one night because they were so disgusting, pool was a joke, tiny and room smelled. Breakfast could use some work. Ends at 9:00. Got there at 8:30. They were already cleaning everything up and putting things away. Last 2 days got there early and all “hot” food was cold and sitting in a pool of grease. At checkout they refused to give me a receipt!
Bob, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.