Let’s start with the dirt wash cloth left on the shower and the mold on the shower wall. They had a refrigerator but it was not plugged in. The tv was the size of a computer screen, a tiny one. It for sure was not worth the $200.00 I spent. Will not be staying there again. Also, they gave me a room that someone else was staying in and we walked in on another guest. Never again!
Property is older, looks like renovations are either being fine or were fine poorly. Limited staff. Noisy guests at late/early hours, no one seems to care.
we came to stay just for the hot tub and pool and we were not informed before check-in that the hot tub was broken!
Check in took forever, toilets stank of pee, swimming pool NOT in service, noisy all night from drug addicts, my kids were horified.
Stayed here many times, guy at the desk was in a horrible mood and taking it out on us. Got to our room it smelled moldy and wet, asked to change rooms and he said they had nothing available. Mind you there were only 2 cars in the parking lot all night and morning and middle of the week. They had to have rooms. Stuff happens, leave your personal problems at home
The manager’s name is Dave. He is not accommodating at all. He has an unfriendly attitude. He is very rude. The back doors didn’t open for re-entry. The jacuzzi was Luke cool, not warm. Not hot. The breakfast isn’t worth the free
Smells like a Gym Locker room. I feel the staff is actually doing a good job and the room was clean but you cant escape the smell, old sneakers, B. O., locker room etc.
Convenient location and clean
Bad attitude at front desk while checking in . Looks like person at front desk upset over something
The lobby & halls were very run down but the room appeared clean and updated. The only entrance that was available to use was the front which was extremely annoying and inconvenient since my room was on the other side of the hotel from the main entrance. I was unable to use the door only steps away from my room to the parking lot to exit or enter
Pros: Room was very clean. Plenty of free parking even on a weekend in the summer near the shore. Cons: Worst of all the manager was coming down hard on an employee IN FRONT OF GUESTS at the front desk. Unacceptable on EVERY level. The girl was the friendliest and most helpful person in my experience there. When I complimented her saying she was very nice and helpful he snapped at me saying “who her! Oh I know she is” sarcastically then walked away. I felt so bad for this girl. I don’t know the circumstances but one should NEVER discipline an employee in front of paying guests. As a result she didn’t show up back to work it was THAT bad. Was humiliated is a guess. He was nasty to me the rest of the stay. The 3 younger people at the front desk I communicated with during a 3 night stay were all nice and had a sense of friendly customer service although 2 actually seemed scared of the staff higher up than them. The older man was rude! Barked orders such as “give me ID” “give me your card” Towels were disgusting!!!!!!!!!! Small, rough, stained and worn so bad you could see through them, another couple checked out early after one night because they were so disgusting, pool was a joke, tiny and room smelled. Breakfast could use some work. Ends at 9:00. Got there at 8:30. They were already cleaning everything up and putting things away. Last 2 days got there early and all “hot” food was cold and sitting in a pool of grease. At checkout they refused to give me a receipt!
10 m driving to the beach. Nice remodeled. Breakfast included.
The staff was not very friendly and wait times to check in at the desk was insanely long.
This place has been remodeled recently, and is in pretty good shape. The room we had was comfortable and quiet. The morning maid service is friendly, and the breakfast was decent. It’s pretty central to the beach and Monmouth Univ. Although I heard others having issues at check in, we had no problem.
Sunday breakfast is stopped at 9, too early, we got there at 910 and couldn’t eat
Located within a mile (2 km) of Monmouth Park, La Quinta Inn by Wyndham West Long Branch is within 3 miles (5 km) of Monmouth University. This 100-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 6:00 AM to 9:00 AM.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Microwaves, free local calls, and desks are other standard amenities.
Guests of La Quinta Inn by Wyndham West Long Branch enjoy features like an indoor pool, free WiFi in public areas, and express check-in. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out and an ATM.
Let’s start with the dirt wash cloth left on the shower and the mold on the shower wall. They had a refrigerator but it was not plugged in. The tv was the size of a computer screen, a tiny one. It for sure was not worth the $200.00 I spent. Will not be staying there again. Also, they gave me a room that someone else was staying in and we walked in on another guest. Never again!
Hello Nancy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Property is older, looks like renovations are either being fine or were fine poorly. Limited staff. Noisy guests at late/early hours, no one seems to care.
Hello Michelle, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and your insights regarding our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
we came to stay just for the hot tub and pool and we were not informed before check-in that the hot tub was broken!
Hello Frank, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Check in took forever, toilets stank of pee, swimming pool NOT in service, noisy all night from drug addicts, my kids were horified.
Hello Yoel, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Stayed here many times, guy at the desk was in a horrible mood and taking it out on us. Got to our room it smelled moldy and wet, asked to change rooms and he said they had nothing available. Mind you there were only 2 cars in the parking lot all night and morning and middle of the week. They had to have rooms. Stuff happens, leave your personal problems at home
"We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
The manager’s name is Dave. He is not accommodating at all. He has an unfriendly attitude. He is very rude. The back doors didn’t open for re-entry. The jacuzzi was Luke cool, not warm. Not hot. The breakfast isn’t worth the free
We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Smells like a Gym Locker room. I feel the staff is actually doing a good job and the room was clean but you cant escape the smell, old sneakers, B. O., locker room etc.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Convenient location and clean
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Hello JoAnn,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.