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Recent guest reviews

Dirty, chair literally falling apart, stains on carpet and furniture, .. Not up to the standards of other Springhill Suites that I have stayed at.

Great place to stay. It was ver clean. Everyone was friendly.

The hotel is close to the airport, though in an isolated area where there are no close by shops, restaurants, etc. Though you can get to downtown Raleigh within 10 minutes or so. A hotel in a more centrally located area, would have been more convenient. The room layout was decent, with 2 TV's, and a large work desk. The bathroom sink was clogged and would take 15 minutes or so for the water to drain. I reported this on Friday morning and evening, again on Saturday, and it wasn't until Sunday that they sent someone to take a look at it. They poured drano down the drain, but this only fixed it temporarily, as it was clogged again by the evening. It appears that there is very poor insulation, as we could hear the footsteps from the quests above us very loudly. For some reason, they would do a lot of walking at 3:00 or 4:00am. I asked the front desk if the room above was carpeted, and they said it was. I needed to leave the fan running all night to drown out the sound. The shower has wall dispensers for the soap, shampoo, and conditioner. The gel soap was difficult to wash off, especially since the shower pressure was limited. We needed to be very careful, as the shower tub would get very slippery from the gel. For some reason, they installed the one grab bar by the area where the shower is mounted. This is also the area where the toilet bowl is located. So this is not the side where one would enter the shower. They could use another grab bar.

The hotel was okay. Everyone was friendly and the complimentary breakfast was great. The room was spacious but the sheets were stained, and their was mold in the bathroom (gross)! For a quick stay (a night or two) it was fine, any longer spend the extra $ and stay somewhere nicer!

Close and convenient to airport. Also easy to get on and off the highway.

Only registered guests can come into the property at all times.

Great value clean room. Good location,between Raleigh and Durham

We scheduled times for the pool but that worked out wonderfully. I wish we could have used the lawn chairs outside but that was closed unfortunately due to the virus. It was a nice room and very friendly staff

The property was clean, up to date, pool was great, clean and spacious rooms!

The staff was extremely friendly and helpful. The hotel is clean and well maintained, and in an excellent location.

Location to the airport. Large room that was clean Friendly front desk staff

Very friendly staff. Rooms were spacious and clean.

Arrived very late. Very attentive desk person who had accurate information on availability of late night delivery

Rooms were big, clean and had microwave/fridge and plates to use. Quality shampoo and conditioner and a sound machine next to the bed. Great hotel.

They have some no-name water variety offered warm. When I check in to most Marriott properties as an elite member and a non-coffee drinker, I get cold water bottles on request, and it is almost always Aquafina and when not is Nestle spring water. Here it is a huge discussion about water, that they will not relent on. Bizarre, but seems to be the hill they choose to have their staff die on.

I do not support the use of plastics for serving breakfast. Plastics are bad for the environment and harmful to humans when used for serving hot food. Please use silverware or ceramics.

Slater Rd Durham NC

Hotel highlights

  • Close to Research Triangle Park
  • Free WiFi in rooms and public areas
  • Free airport shuttle
  • Indoor pool

Located within a mile (2 km) of Research Triangle Park, SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park is within 3 miles (5 km) of Lenovo. This 3-star hotel welcomes guests with 120 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Rooms

All 120 accommodations feature kitchenettes and space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and 37-inch LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.


Property features

At SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Airport transportation is made easy with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Executive Studio, 1 King Bed, Non Smoking, Executive Level

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Guest reviews for SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

Everyone (21) Couples (4) Family (10)
1
Family

Dirty, chair literally falling apart, stains on carpet and furniture, .. Not up to the standards of other Springhill Suites that I have stayed at.

By on Apr 4, 2021

Review comment responded on Apr 5, 2021

Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. I truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every stay. Your comments have been shared with our leadership team members so we can look for further opportunity and to address the specific feedback you provided

2
Everyone

By on Mar 5, 2021

Review comment responded on Mar 15, 2021

Thank you for taking the time complete the survey on Orbitz. Have wonderful day!

5
Partner Couples

Great place to stay. It was ver clean. Everyone was friendly.

By on Feb 28, 2021

Review comment responded on Feb 28, 2021

"GREAT PLACE TO STAY" "It was VERY CLEAN" "Everyone was FRIENDLY"! WOW thank you very much and "5 out of 5"

3
Partner Couples

The hotel is close to the airport, though in an isolated area where there are no close by shops, restaurants, etc. Though you can get to downtown Raleigh within 10 minutes or so. A hotel in a more centrally located area, would have been more convenient. The room layout was decent, with 2 TV's, and a large work desk. The bathroom sink was clogged and would take 15 minutes or so for the water to drain. I reported this on Friday morning and evening, again on Saturday, and it wasn't until Sunday that they sent someone to take a look at it. They poured drano down the drain, but this only fixed it temporarily, as it was clogged again by the evening. It appears that there is very poor insulation, as we could hear the footsteps from the quests above us very loudly. For some reason, they would do a lot of walking at 3:00 or 4:00am. I asked the front desk if the room above was carpeted, and they said it was. I needed to leave the fan running all night to drown out the sound. The shower has wall dispensers for the soap, shampoo, and conditioner. The gel soap was difficult to wash off, especially since the shower pressure was limited. We needed to be very careful, as the shower tub would get very slippery from the gel. For some reason, they installed the one grab bar by the area where the shower is mounted. This is also the area where the toilet bowl is located. So this is not the side where one would enter the shower. They could use another grab bar.

By on Feb 17, 2021

Review comment responded on Feb 22, 2021

Thank you for taking the time to have such detail account of your stay at the hotel. I'll research all the opportunities for improvement and correct those items. Also,

3
Everyone

The hotel was okay. Everyone was friendly and the complimentary breakfast was great. The room was spacious but the sheets were stained, and their was mold in the bathroom (gross)! For a quick stay (a night or two) it was fine, any longer spend the extra $ and stay somewhere nicer!

By on Jan 31, 2021

Review comment responded on Jan 31, 2021

Thank you for taking the time to review the hotel. I appreciate the feedback. It's not okay for the hotel to be okay. I'll be addressing the feedback you provided and correcting all the items for you and future guests. Thank you

5
Family

Close and convenient to airport. Also easy to get on and off the highway.

By , from Boise, Idaho on Jan 20, 2021

Review comment responded on Jan 20, 2021

"5 out of 5" "Close and convenient to airport. Also easy to get on and off the highway" Wonderful REVIEW. Bernie thank you for taking the time to complete the guest review!!!

5
Family

Only registered guests can come into the property at all times.

By , from San Antonio, TX on Dec 15, 2020

Review comment responded on Dec 15, 2020

The safety and protection of guests is #1 priority at the hotel. SpringHill Suites RDU create with safety and cleanliness measures during Covid19. I appreciate the comment cards stating the importance of registered guests at the hotel. Thank you Daniel.

5
Everyone

Great value clean room. Good location,between Raleigh and Durham

By on Oct 30, 2020

Review comment responded on Oct 30, 2020

WOW, "5 out of 5" "great value clean room good location, between Raleigh and Durham" Thank you Thank you Thank you Great that reviews can be shared with other travelers.

5
Family with small children Family

We scheduled times for the pool but that worked out wonderfully. I wish we could have used the lawn chairs outside but that was closed unfortunately due to the virus. It was a nice room and very friendly staff

By , from Troy on Jun 23, 2020

Review comment responded on Jun 24, 2020

"5 out of 5" !!! Excellent...so happy you enjoy the indoor and spa on the scheduled time frame. Hotel has added chairs back into the pool area and 6' distancing is in place. Great recommendation. Thank you Merilyn

5
Everyone

By on Feb 24, 2020

Review comment responded on Feb 26, 2020

"5 out of 5" Wonderful Survey!!!

SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

920 Slater Rd, Durham, NC 27703
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