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Embassy Suites Raleigh-Crabtree

3.5 out of 5.0

Recent guest reviews

Orbitz took my reservation for a smoking king suite and confirmed it. Was surprised, disappointed and angry to learn there were no smoking rooms. False advertising.

We were visiting family in the area and needed a hotel nearby. We were very pleased with the size of our room and the amenities of the hotel.

This hotel was under construction and we were awakened by drilling directly above us at 8:00am Sunday morning, nice!

Although the hotel is currently undergoing a face lift, my stay was quite pleasant. I would stay there again. Pros: Friendly, courteous staff Manager's reception Breakfast was great Free shuttle service to the mall Proximity to the mall Spacious room Opportunities for Improvement: Indoor pool was not heated Pay a little more attention to details when cleaning restrooms I requested double beds online, but only a king size was available; it might be a good idea to remove the option when booking (especially on the discount websites) so that customers don't have expectations

when i book and paid for room, i made it clear that i need 2 beds, but when i checked in they had me for a king room, and they want me to pay more for a 2 bed room.

Excellent location for shopping and finding good restaurants. The complimentary breakfast was delicious with made to order eggs and pancakes.

Great experience, especially enjoyed the welcome reception.

We were here in December for a short trip. I am not one usually to be picky with rooms etc but this hotel was not up to the Embassy Suites Standard. When we arrived we were informed that one of the two elevators was out of service. With one elevator operating it sometimes took 15 minutes to get to our floor(8th) Apparently one of the elevators has been out of service for a long time. My parents stayed their 6 months before and said it was out of order then. Not sure why it couldn't be fixed. Also during the complimentary reception the snacks consisted of pretzels and chips with salsa. By the time we went to get some they were all out. it was never replenished. Not a big deal but it is the little things that make a hotel enjoyable. At breakfast the line was so long we skipped it all together. This embassy suites missed the mark and did not provide a great or even average stay...We would have been better off paying for a cheaper hotel.

The hotel was very beautiful even more inside with open space in the center. It has a nice indoor pool, good breakfast. It made our family trip great.

Hotels are always clean with great staff ! Great place to take the family for a little get away

The hotel was wonderful and the room was very clean. The cooked to order breakfast was great. The only thing that could have been improved was the service at the front desk. The gentleman who checked us in did not seem knowledgeable, and it took him a while to figure out how to activate the keys. Aside from that, definitely recommend this hotel!

Great breakfast with all the trimmings you will love Embassy great staff Internet two room suites what not to love book today!!!

Great location, hot tub and pool were awesome. Room service was quick and the food was good, staff was great also

Peaceful relaxing and comfortable. Friendly staff. Restaurant food was very good I had the shrimp tacos and my wife had the pizza both where surprisingly great.

Well what can I say my wife and I had the most amazing time of our life's !!! We love the room area very spacious and very clean. The room service was awesome and the food was great! I would definitely recommend this place! Thank you!

The restaurant had great food. The staff went above and beyond our expectations. The room was so large. The bed was so soft the pillows were so so soft almost too soft. The sheets were a little rough. The elevators a little slow. But other than that I would give it 4 stars. The manager reception was nice but nothing special. You get two drinks or wine or beer. North Carolina law the say. Two drink max but we had a great time. The hotel is walking distance away from Crabtree mall with all my favorite restaurants Cheesecake Factory pf changs. I was really impressed. I'm really thinging of moving to Raleigh NC...

We always enjoy or stays at Embassy Suites. Wish the cocktail hour offered more in the way of munchies. Each night was the same - chips, salsa, and pretzels. Seems a bit lame when everything else is so nice. Also think WiFi should be free.

If you are staying in North Raleigh this is a good spot. It caters to families and the breakfast and pool are hits w/ the kids (we've stayed multiple times over the years).

We really enjoyed our experience at the hotel. Everyone was very helpful, respected our privacy, eco friendly.

Love the layout of a suite, that's why we stay Embassy. The staff recommended an AWESOME walking/jogging trail, and the Mall was right across the street.

4700 Creedmoor Rd Raleigh NC

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Crabtree within a short walk of Crabtree Valley Mall, Embassy Suites Raleigh-Crabtree is within 2 miles (3 km) of Laurel Hills Park. This 225-room, 3.5-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Also nearby are Shelley Lake Park and Lassiter Mill Historic Park.


Dining

Free buffet breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 225 air-conditioned accommodations feature living rooms. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.


Property features

At Embassy Suites Raleigh-Crabtree, guests enjoy an indoor pool, a 24-hour fitness center, and WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Standard Suite

Full 2 | King 1 | Sleeps 4

Suite, 2 Double Beds

Full 2 | Sleeps 6

Suite, One King Bed, Accessible

King 1 | Sleeps 4

Premium Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Embassy Suites Raleigh-Crabtree

Everyone (5) Couples (6) Business (1) Family (10) Friends (3) Other (1)
4

very convenient to meredith college.

Everyone

Orbitz took my reservation for a smoking king suite and confirmed it. Was surprised, disappointed and angry to learn there were no smoking rooms. False advertising.

By on May 22, 2017

Review comment responded on May 24, 2017

Many thanks for sharing your review of the Embassy Suites Raleigh - Crabtree. Although you enjoyed your overall time with us and loved our convenient location, we are sorry about the issues you experienced with your reservation and regret the inconvenience it caused. We appreciate you being our guest, and please give us another chance to make it up to you on your next visit to our area. Alex Blanco, General Manager

4
Everyone

We were visiting family in the area and needed a hotel nearby. We were very pleased with the size of our room and the amenities of the hotel.

By on Apr 19, 2017

Review comment responded on Apr 20, 2017

Aeionu, thank you for choosing to stay at the Embassy Suites Raleigh – Crabtree. It makes us happy to know our location was convenient for you to visit your family in the area, and you liked your two-room suite and our amenities. We appreciate your feedback and hope to have the opportunity to welcome you back in the near future. Alex Blanco, General Manager

1
Everyone

This hotel was under construction and we were awakened by drilling directly above us at 8:00am Sunday morning, nice!

By on Aug 8, 2016

Review comment responded on Jan 1, 1970

Thank you for choosing us for your recent stay. We are glad you enjoyed your overall stay with us and hopefully you liked the recent upgrades we have made to our lobby area and public spaces. We apologize for the noise disruption to your stay and that is overshadowed your overall experience. When you return to the Raleigh area, we hope you will give us the opportunity to earn back your confidence and have you enjoy one of our newly refreshed rooms. Alex Blanco General Manager

4

would stay there again

Everyone

Although the hotel is currently undergoing a face lift, my stay was quite pleasant. I would stay there again. Pros: Friendly, courteous staff Manager's reception Breakfast was great Free shuttle service to the mall Proximity to the mall Spacious room Opportunities for Improvement: Indoor pool was not heated Pay a little more attention to details when cleaning restrooms I requested double beds online, but only a king size was available; it might be a good idea to remove the option when booking (especially on the discount websites) so that customers don't have expectations

By , from Charlotte on Apr 3, 2016

Review comment responded on Apr 6, 2016

Thank you for being our guest at the Embassy Suites Raleigh – Crabtree. We are glad that you were impressed by our friendly associates, the breakfast we served and our complimentary shuttle service. We appreciate you sharing your specifics which need attention, and we ensure you that your constructive feedback will be used to improve our services. We are glad that you enjoyed your overall time with us and that you plan to return. See you soon and safe travels! Alex Blanco, General Manager

3

disappointing

Everyone

when i book and paid for room, i made it clear that i need 2 beds, but when i checked in they had me for a king room, and they want me to pay more for a 2 bed room.

By , from greensboro on Mar 2, 2016

Review comment responded on Mar 3, 2016

Thank you for taking the time to post your constructive feedback. I am truly sorry that you experienced levels of service that were not up to our standards, and certainly not what we are aiming to provide. Please accept my sincerest apology as well as assurance that your concerns will be addressed. We will definitely step up our game and hope that we can earn your confidence again. On a positive note, I am happy that you liked our location, complimentary breakfast and the indoor pool. If your travels bring you back to the area, please do come and stay with us, so that we can make it up to you. Alex Blanco General Manager

5

great girls getaway

GetawayWithFriends

Excellent location for shopping and finding good restaurants. The complimentary breakfast was delicious with made to order eggs and pancakes.

By on Jul 26, 2015

5

great overnight stay

Couples

Great experience, especially enjoyed the welcome reception.

By on Apr 22, 2015

3

not embassy suites standard

Families

We were here in December for a short trip. I am not one usually to be picky with rooms etc but this hotel was not up to the Embassy Suites Standard. When we arrived we were informed that one of the two elevators was out of service. With one elevator operating it sometimes took 15 minutes to get to our floor(8th) Apparently one of the elevators has been out of service for a long time. My parents stayed their 6 months before and said it was out of order then. Not sure why it couldn't be fixed. Also during the complimentary reception the snacks consisted of pretzels and chips with salsa. By the time we went to get some they were all out. it was never replenished. Not a big deal but it is the little things that make a hotel enjoyable. At breakfast the line was so long we skipped it all together. This embassy suites missed the mark and did not provide a great or even average stay...We would have been better off paying for a cheaper hotel.

By on Apr 21, 2015

4

great family trip with kids

Families

The hotel was very beautiful even more inside with open space in the center. It has a nice indoor pool, good breakfast. It made our family trip great.

By on Mar 26, 2015

5

great trip

Families

Hotels are always clean with great staff ! Great place to take the family for a little get away

By on Mar 17, 2015