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Recent guest reviews

Front door didn’t lock

Email said check-in was at Noon but they did not let us check in until 3pm which really sucked after driving for seven hours.This should be changed on the site if it is the case.

The room was dirty. The carpets were stained and so incredibly filthy that I hated to walk on them with shoes. The shower area had grime whereby I had to put a towel down so as not to stand in it. The shower dripped -rather than spray. It was very difficult to get any hot water. The grime buildup in the corners was disgusting in the corners of the shower. The toilet seat, when sat on, shifted and it was VERY hard to get the contents of the toilet to flush. The refrigerator was dirty with marks from previous drinks. Something sticky was spilled on the floor going to the bathroom. The inside of the microwave was grimy. The switch over the stover was grimy. The freezer had grime. The door had about 1/2 an inch opening. It had not been hung right and the air was coming in. The remote control of the TV was grimy. There was a dirty washcloth hanging on the shower rod when I entered the bathroom. The sign in the parking lot was an indication of the security, " Please remove all of your valuables and secure your vehicle. Management cannot be responsible for theft, loss, or damage. And, there was no parking near the outside entry of my door. I had to park in another section. The welcoming was nonexistent.This was a disaster.

Personnal on the front desk was not qualified to be there.Lack of consideration.Needs more training for this position.

The property is going down very quickly. The place turns into a sleezy spot at night with addicts and people outside playing music and doing drugs. Never seen such a disgrace in my life

Orbitz made my reservation and charged my credit card. The motel did not have the room which Orbitz promised. The charge was not refunded. I wasted two hours in Raleigh traffic . Maririot Hotel near the airport was excellent and I reccomend this highly over the dump Orbitz failed to reserve for my family. My paralegal will chalenge Orbitz over the fraudelent I believe charge. My takeaway is -------DO NOT USE THIS PHONEY BOOKING SERVICE.. My money and my time were wasted.

James at the front desk was very friendly. Traffic at this location is tough but we made it work.

Everything was very lovely, nice breakfast , and more.

Rooms are not clean Hair, soap scum, toothpaste, dirt, standing water, heat not working , urine

Fist off the girl who checked us in was beyond rude. They didnt have the room I reserved, so what's the point in reservations? Was stuck in a smaller room then I wanted. And charged more then my papers said it would cost. The guests beside us fought the whole time. In and outside their room. Mind you when she wasn't coming out completely naked asking if we knocked on her door. Or her boyfriend asking my child if he needed anything this guy could hook him up. This is NOT the best place to take children. The manager tried his best to make things right. However I had already had a bad view. Aside from giving all my money back. I still wouldnt ever go back.

The front desk receptionist was rude. Upon getting in my room it was not clean to my standards. There was hair and dirt on the floor like they for to dust up after sweeping. There was no bath stopper to take a bath. The shower curtain was dirty. I asked for a new one and they didn't have extra ones. The bed was very hard. There was no silverware or plates or bowls. I wouldn't stay there again but I guess I got what I paid for. Cheap.

The suppose to be managers that they have now, are not friendly, the staffing at this facility is already short as far as housekeeping. Me being a manager, it has always been about teamwork and there is none at this facility. This place is being ran down due to the ppl in charge. It’s making a bad name for the extended stays everywhere. I promise you I’m not the only one complaining. When you check in there auppoae to be a comfort. It’s not a comfort when your room is dirty and managers brush it off. It’s not a comfort when you check in and you have to be a housekeeper because no other rooms areent clean, due to again NO TEAMWORK. I know because I’ve been at this facility plenty of times due to great management in the past. It sucks now.

If you have rooms available and your a returning guest week to week, why make that customer or any customer wait till 3pm? That’s senseless. Really considering other options. Also the rooms electrical terminals don’t work appropriately. Hell, I know it’s not the Hilton, but you should strive to be like the Hilton. Keep your customers satisfied at all cost. Your doing a great job of losing guest each and every week.

The room was nice and the kitchen was very useful, the mattress was not good, it was very thin, lumpy and creaky. I liked the rest of the room, and hopefully my room was an isolated case, but we were barely able to get any sleep on that bed.

Everything was clean and relaxing the staff was great I would continue on staying here in the near future

Nice looking, clean room. Bed was extremely hard and uncomfortable. Room numbers are so small that you can't tell which room is yours (from parking lot). You have to get out of car before parking to figure out location of room, and subsequently where to park.

Great location, convenient to shopping, restaurants. The staff is great to work with and understanding. Beth is a great person and is willing to go out her way to please the guest. Overall a great hotel to stay.

Wake Forest Rd Raleigh NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Extended Stay America Suites North Raleigh Wake Forest Rd places you within a 10-minute stroll of Duke Raleigh Hospital and Duke university affiliated physicia. The 122 rooms at this hotel include kitchens, refrigerators, and microwaves.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Extended Stay America Suites North Raleigh Wake Forest Rd features free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America Suites North Raleigh Wake Forest Rd

Everyone (16) Couples (8) Business (2) Family (4) Other (3) Friends (1)
1
Partner Couples

Front door didn’t lock

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Thank you for the specific feedback about your stay. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

5
Everyone

By on Sep 30, 2020

Review comment responded on Oct 1, 2020

Thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

2
Partner Couples Family

Email said check-in was at Noon but they did not let us check in until 3pm which really sucked after driving for seven hours.This should be changed on the site if it is the case.

By , from NC on Aug 4, 2020

Review comment responded on Aug 5, 2020

Thank you for choosing our hotel. We are sorry for the inconvenience caused upon arrival. Please know, our website clearly states about the check-in timings, but we regret you were not aware of this. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management

1
Business Business

The room was dirty. The carpets were stained and so incredibly filthy that I hated to walk on them with shoes. The shower area had grime whereby I had to put a towel down so as not to stand in it. The shower dripped -rather than spray. It was very difficult to get any hot water. The grime buildup in the corners was disgusting in the corners of the shower. The toilet seat, when sat on, shifted and it was VERY hard to get the contents of the toilet to flush. The refrigerator was dirty with marks from previous drinks. Something sticky was spilled on the floor going to the bathroom. The inside of the microwave was grimy. The switch over the stover was grimy. The freezer had grime. The door had about 1/2 an inch opening. It had not been hung right and the air was coming in. The remote control of the TV was grimy. There was a dirty washcloth hanging on the shower rod when I entered the bathroom. The sign in the parking lot was an indication of the security, " Please remove all of your valuables and secure your vehicle. Management cannot be responsible for theft, loss, or damage. And, there was no parking near the outside entry of my door. I had to park in another section. The welcoming was nonexistent.This was a disaster.

By , from Pennsylvania on Jul 20, 2020

Review comment responded on Jul 21, 2020

Jeannie, thank you for taking the time to post a review. We apologize for letting you down with your expectations for a clean and well-maintained suite. What you experienced is not acceptable by our standards, and we will relay your concern with our housekeeping and maintenance teams to ensure corrective measures are taken to improve our guest experience. It is never our intention to cause any discomfort, and we hope to receive a chance to redeem ourselves. Sincerely, Hotel Management

1
Everyone

Personnal on the front desk was not qualified to be there.Lack of consideration.Needs more training for this position.

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

1
Everyone

The property is going down very quickly. The place turns into a sleezy spot at night with addicts and people outside playing music and doing drugs. Never seen such a disgrace in my life

By on Oct 31, 2019

Review comment responded on Nov 3, 2019

Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

1
Family Business Business

Orbitz made my reservation and charged my credit card. The motel did not have the room which Orbitz promised. The charge was not refunded. I wasted two hours in Raleigh traffic . Maririot Hotel near the airport was excellent and I reccomend this highly over the dump Orbitz failed to reserve for my family. My paralegal will chalenge Orbitz over the fraudelent I believe charge. My takeaway is -------DO NOT USE THIS PHONEY BOOKING SERVICE.. My money and my time were wasted.

By on Oct 20, 2019

1
Everyone

By on Oct 13, 2019

4
Everyone

James at the front desk was very friendly. Traffic at this location is tough but we made it work.

By on Sep 13, 2019

Review comment responded on Sep 14, 2019

Liza, thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that James provided such great service and made your stay special. We will acknowledge his efforts during our staff meeting and thank him personally. We look forward to welcoming you back on your next trip. Sincerely, Hotel Management

4
Everyone

By on Jun 26, 2019

Extended Stay America Suites North Raleigh Wake Forest Rd

3531 Wake Forest Rd, Raleigh, NC 27609
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