Occidental Querétaro-Barceló Hotel Group3.5 out of 5.0
Recent guest reviews
We visit Querétaro about twice a month, and the occidental has become our hotel of choice. For the price, the beds, air conditioner, shower, television, rooms are excellent. The staff is very nice and very helpful, hotel is very clean, parking is very safe and easily accessible. For the money, excellent hotel !!!
If the internet service was good, the stay would have been so much better... A business trip with bad internet... Is simply a bad trip!!!... Besides that the service of the restaurant needs to respect opening hours... But the staff is very friendly and welcoming....
This Hotel does not honor web rates. Had Roci reserve the second night for us through the web and Ivan Perlin (the manager) charged us taxes twice. After a long day, when we arrived to the hotel front desk clerk Roxana stated that we owed money from the previous night when we had checked out that night, and were already on our second night. They are a mess when it comes to billing, different personal give you different versions of what is being charged. I got charged taxes twice. You tell them that the rate online is different, when you reserve online they tell you it is the booking agencies mistakes for posting that rate and will not honor the rates posted on the web. Ivan Perlin called my room at 10:19 pm while I was giving my child his medication for his epilepsy and getting my children to bed to curse me out and nag at me. Horrible management and customer service...Extremely immature. We were lost for 40 minutes when you map quest the hotel it sends you 20 minutes away. Taxi drivers do not recognize the hotel nor know where it is located.
It's a new hotel and the price was good, it still doesn't have bar service but I think is a good hotel, the rooms are comfortable, the only thing that doesn't like me was that the second tower is in front of a construction and the noise wasn't loud but still was a little uncomfortable.
Habitación sencilla, pero muy limpia y cómoda. Se recomienda solicitar una habitación que dé hacia la parte interna del hotel, ya que si no hay mucho ruido de la carretera. Excelente opción cuando se tiene que viajar al día siguiente hacia Guanajuato, ya que se encuentra en la misma vía de salida.
Excelente hotel considerando precio y calidad. Habitaciones limpias así como corredores, restaurante y el gimnasio. El trato por parte de recepcionistas es excelente, así como el servicio a la habitación.
Hotel muy buena ubicación, atención del personal excelente, el precio es muy aceptable, las habitaciones confortables, estacionamiento muy bien, alimentos bien preparados, señal de Internet buena, sin ruidos molestos. Recomiendo ampliamente.
lo mejor de queretaro en calidad y servicio excelentes instalaciones ademas de un recibimiento muy bueno habitaciones de lujo que hacen placentero la estancia en el hotel seguire utilizandolo cada que este en la ciudad
Excelente hotel, pude descansar muy bien tras todo el día de trabajo. La habitación muy limpia y las camas super comodas. La atención del personal es excelente y en el restaurante la atención es rapida.
Confortable, precio cómodo, cuenta con los servicios necesarios para una buena estancia, ideal para permanencias prolongadas, la estancia muy amplia como para tener una convivencia familiar cada día y noche.
- Close to Santa Rosa de Viterbo Temple
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Downtown Queretaro, Occidental Querétaro-Barceló Hotel Group is within a mile (2 km) of sights such as Santa Rosa de Viterbo Temple and Alameda Hidalgo Park. This 3.5-star hotel welcomes guests with 172 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's also close to Church of Santo Domingo and Temple of San Agustin.
For your convenience, a full breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
The 172 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free local calls. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and ironing boards are other standard amenities.
At Occidental Querétaro-Barceló Hotel Group, guests have access to an indoor pool, free WiFi in public areas, and 3 meeting rooms. There's free parking, and an airport shuttle (available 24 hours) for MXN 300 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a terrace, and laundry facilities.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 136 reviews