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HOTEL & SPA DOÑA URRACA QUERETARO

4.0 star property

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Photo gallery for HOTEL & SPA DOÑA URRACA QUERETARO

Restaurant
Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe
Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe
Outdoor pool
Reception hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
117 C. 5 de Mayo La Cruz, Querétaro, QUE, 76020
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Templo y Convento de la Santa Cruz
    ‪5 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪12 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Double Room

Junior Double Room | Premium bedding, down comforters, minibar, in-room safe

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Single Room, Garden View

Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Single Room, Garden View

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Querétaro

Located in Downtown Querétaro, HOTEL & SPA DOÑA URRACA QUERETARO is within a 5-minute walk of sights such as Plaza de Los Fundadores and Ignacio Mena Rosales House of Culture. This 4-star hotel has 24 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Templo y Convento de la Santa Cruz - 5 min walk - 0.3 miles
  • Aqueduct of Santiago de Querétaro - 12 min walk - 0.7 miles
  • Alameda Hidalgo Park - 12 min walk - 0.7 miles
  • Josefa Ortiz de Domínguez Auditorium - 19 min walk - 1.0 mile

Getting around

  • Queretaro Intl. Airport (QRO) - 41 min drive

Restaurants

  • ‪Cenaduria Blas - ‬1 min walk
  • ‪El Jardin De Azu - ‬1 min walk
  • ‪Casa Concheros - ‬1 min walk
  • ‪Don Amado - ‬1 min walk
  • ‪La nave del olvido Cantina - ‬1 min walk

About this property

HOTEL & SPA DOÑA URRACA QUERETARO

At HOTEL & SPA DOÑA URRACA QUERETARO, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. Free valet parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, free use of bicycles, and a terrace.
Guests can expect free WiFi and 55-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Other standard amenities include balconies or patios, private yards, and minibars. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, Swedish massages, and facials.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free 24-hour offsite parking
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:30 AM to 1:00 PM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Designer stores
  • Free bicycle rentals
  • Outdoor pool
  • Private wine tours

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

& Spa Dona Urraca Queretaro
HOTEL SPA DOÑA URRACA QUERETARO
HOTEL & SPA DOÑA URRACA QUERETARO Hotel
HOTEL & SPA DOÑA URRACA QUERETARO Querétaro
HOTEL & SPA DOÑA URRACA QUERETARO Hotel Querétaro

Frequently asked questions

What is there to do within easy reach of HOTEL & SPA DOÑA URRACA QUERETARO?

This hotel is situated in Downtown Querétaro, just steps from Plaza de Los Fundadores and Convent and Temple of Santa Cruz, and within a short walk of Plaza de Armas. You'll also find Aqueduct of Santiago de Querétaro and Alameda Hidalgo Park less than a mile away.

How much does it cost to stay at HOTEL & SPA DOÑA URRACA QUERETARO?

As of Jul 10, 2026, prices found for a 1-night stay for 2 adults at HOTEL & SPA DOÑA URRACA QUERETARO on Jul 13, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at HOTEL & SPA DOÑA URRACA QUERETARO?

Yes, secured valet parking is offered for free at the hotel.

Is a spa located at HOTEL & SPA DOÑA URRACA QUERETARO?

Spa services at the hotel include hot stone massages, facials, mani/pedis, and body scrubs.

Does HOTEL & SPA DOÑA URRACA QUERETARO feature a casino?

No, HOTEL & SPA DOÑA URRACA QUERETARO doesn't have a casino.

Will I find an indoor pool at HOTEL & SPA DOÑA URRACA QUERETARO?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at HOTEL & SPA DOÑA URRACA QUERETARO?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and couples/private dining.

Are there hot tubs at HOTEL & SPA DOÑA URRACA QUERETARO?

No, this hotel doesn't have a spa tub.

Does HOTEL & SPA DOÑA URRACA QUERETARO feature a restaurant that includes a breakfast menu?

Yes, HOTEL & SPA DOÑA URRACA QUERETARO serves free full breakfasts each morning from its restaurant.

Will HOTEL & SPA DOÑA URRACA QUERETARO allow pets to stay free of charge?

No, pets aren't allowed at HOTEL & SPA DOÑA URRACA QUERETARO.

Are there connecting rooms at HOTEL & SPA DOÑA URRACA QUERETARO?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from HOTEL & SPA DOÑA URRACA QUERETARO?

The closest major airport to HOTEL & SPA DOÑA URRACA QUERETARO is Queretaro Intl. Airport (QRO), which is 16.2 mi away (41 minutes by car).

Can I book a room with a balcony at HOTEL & SPA DOÑA URRACA QUERETARO?

Yes, every guestroom at HOTEL & SPA DOÑA URRACA QUERETARO comes with a balcony/patio and some offer garden views.

HOTEL & SPA DOÑA URRACA QUERETARO Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 4 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful property. Breakfast was great!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing hotel! The staff super friendly and helpful this hotel is unique very satisfied with our choice! We loved the restaurant too!! Sunday brunch is wonderful
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Gema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within walking distance to the City Center. The property is nice and the staff very attentive.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. I won’t want to stay anywhere else
Stayed 4 nights in May 2025
Verified

10/10 Excellent

trout

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

LUIS GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Super!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place

This place was more magical than I could have imagined. The decor, the ambience, the staff, the rooms, all of it a delightful experience. It's such a serene, peaceful, relaxing place in the middle of the historic area of town. I can't say enough about what a beautiful facility Dona Urraca is. It holds a special place in my heart!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda-type property. Clean. Hallways smell like spa. Authentic Mexican breakfast included. Friendly staff. Great drinks at the bar. Centrally located. Pool is cold and the hot tub at the pool is also cold.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice tranquil feeling. Front desk staff very pleasant. Restaurant staff seemed a little cool though. Lighting in the bathroom over the sink needs some improvement!
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the service was warm and welcoming. The staff went above and beyond to ensure our comfort, and every detail was thoughtfully attended to. The room was spotless, beautifully furnished, and offered a peaceful retreat. One of the highlights was the couples massage at the spa-it was professionally done, leaving us both refreshed and stress-free. This hotel truly exceeded our expectations. We're already looking forward to our next visit!
Stayed 3 nights in May 2025
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carecen de personal para dar servicio, no tienen suficientes empleados en comedor ni en limpieza , los baños de restaurante están muy sucios , las mesas de restaurante también muy sucias, el personal que asigna las mesas traen su ropa sucia . La carta de alimentos existe pero no hay alimentos disponibles, de toda la carta solo puedes escoger 3 ó 4 platillos. El buffet del desayuno en domingo es muy Malo en alimentos , no hay suficiente personal que atienda . El día lunes fuimos a desayunar antes del check out y la persona que atiende las mesas y los alimentos dejó estar en el restaurante a un niño sin calzones , ni ropa interior , y 4 niños más descalzos dentro del restaurante, esta persona llamada Cecilia , tomó al niño desnudo y le puso sus calzones y después nos sirvió café , ES UNA FALTA DE HIGIENE!! Falta de respeto a otros huéspedes!!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, amenities
Muito bkm, bem localizado e custo super honeato. Bom serviço e excelente comida.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

alfredo faz

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Franz Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschönes Hotel mit riesigen Zimmern und viel Charme
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, puedes llegar caminando a varios atractivos, muchos restaurantes y bares al rededor y el hotel es maravilloso! las habitaciones muy amplias y las camas suavecitas (se aprecia después de andar caminando todo el día), la alberca climatizada es enorme, muy tranquilo y el servicio excelente en todos los departamentos, desde la recepción, el bar, botones, restaurante, etc. todos siembre muy amables y listos para ayudarte. Es la segunda vez que nos quedamos en esta propiedad y nos encanta! Mi única observación es que hay muchos mosquitos en las áreas públicas (tal vez por la época del año) pero en la recepción siempre tienen repelente que te pueden prestar para que te apliques. Totalmente recomendado cuando visitas Querétaro!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre habia querido pernoctar en este hotel. Ahora logré, era fabuloso.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Jafet

Liked: Cleanliness, staff & service, property conditions & facilities
En general muy bien. Solo un poco lento el servicio con la comida
Stayed 4 nights in Aug 2025
Verified

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Property conditions & facilities
Tiene un muy buena ubicación. El A.C no trabajaba , la regadera está tapado y salía muy poca agua , dos focos en el lavabo y un foco fundido. Me cambiaron de cuarto y el neumático del agua o un motor del A.C de algún cuarto vibraba en la madrugada y no dejo descansar …..
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Tanya Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel, muy centrico e impecable. Los desayunos incluidos son bastos y sabrosos. Me encantaron los jardines y la alberca. El servicio es muy amable. Lo unico que me gustaria que mejoraran es el frigobar; no enfria bien las bebidas, pero sin duda volveria a este lindo lugar.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Aideliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio y localización
Stayed 2 nights in May 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, property conditions & facilities, room comfort

Puede mejorar mucho

Alberca helada! Como hielo! No era así antes! Desayuno lento y nos tocó una persona con mal actitud. Los de recepción muy correctos y profesionales.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto bella e camere molto ben arredate. Il personale è per la maggior parte ben istruito e gentile. Le camere al piano terra sul giardino hanno problema di zanzare, quelle al 1 piano un po’ meno ma meglio dotarsi di spray e prese anti zanzare. Gli armadi sono piccoli. Colazioni eccezionali con vasta scelta, cene discrete. Giudizio finale molto buono.
Stayed 7 nights in May 2025
Verified

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities
Chocaron mi
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta!! Es hermosa la propiedad, es apacible con una bella vista dentro del hotel. todo el personal es super amable y tiene una excelente ubicación. Cada que pueda regresaré a hospedarme ahí!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

sindy

Liked: Cleanliness
Excelente!! Me encantó el hotel, la recepción, la ubicación y la amabilidad de la gente que me atendió! Voy a regresar!! Muchas gracias!!
Stayed 2 nights in Jan 2025

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