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Hotel & Spa La Mansión del Burro Azul

3.5 star property
Family-friendly hotel with a full-service spa connected to the convention center in Querétaro

Choose dates to view prices

Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Check-in/check-out kiosk
Breakfast area
Standard Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Children's activities

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Place, Alameda Hidalgo Park
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪10 min walk‬
  • Place, Josefa Ortiz de Domínguez Auditorium
    ‪14 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 64 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 86 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Room, 1 Double Bed

  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • 172 sq ft
  • Sleeps 2

View all photos for Double Room Standard

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Double Room Standard

  • 387 sq ft
  • Sleeps 2

View all photos for Quadruple Suite Junior

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Quadruple Suite Junior

  • 387 sq ft
  • Sleeps 4

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel & Spa La Mansión del Burro Azul is a leisurely stroll from popular sights such as Theater of the Republic and Neptune Fountain. This 3.5-star hotel has 17 rooms and welcomes guests with a coffee shop/cafe, a full-service spa, and free in-room WiFi. It's connected to the convention center in central Querétaro and also close to Santa Rosa de Viterbo Temple and Franciscan Missions.

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Zenea Garden - 7 min walk - 0.4 miles
  • Alameda Hidalgo Park - 7 min walk - 0.4 miles
  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.6 miles
  • Josefa Ortiz de Domínguez Auditorium - 14 min walk - 0.8 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Trattoria La Nonna - ‬4 min walk
  • ‪Dodo Café Cóctel Bar - ‬4 min walk
  • ‪Cafeteria La Palma - ‬4 min walk
  • ‪Santa Cecina - ‬2 min walk
  • ‪Hotel Patio Santiago - ‬3 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel with a full-service spa connected to the convention center in Querétaro
A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel & Spa La Mansión del Burro Azul. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this hot springs hotel include coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area.
40-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include private yards, ovens, and stovetops.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2017
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Late-night room service
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM—-11:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: PayPal.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Hotel & Spa La Mansión del Burro Azul.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Are free cancellation options available at Hotel & Spa La Mansión del Burro Azul?

Hotel & Spa La Mansión del Burro Azul offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on Nov 21, 2025 start from $47.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel & Spa La Mansión del Burro Azul?

This hotel is situated in Downtown Querétaro, just steps from Casa de la Zacatecana Museum and Plaza de Los Fundadores, and within a short walk of Plaza de Armas. You'll also find Alameda Hidalgo Park and Zenea Garden less than a mile away.

Is parking available on site at Hotel & Spa La Mansión del Burro Azul?

No, there isn't parking at this hotel.

Is there a spa available at Hotel & Spa La Mansión del Burro Azul?

There is a full-service spa available for guests to enjoy and services include sports massages, prenatal massages, body wraps, and couples treatments.

Does Hotel & Spa La Mansión del Burro Azul include a casino at the property?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a casino.

Is there an indoor pool at Hotel & Spa La Mansión del Burro Azul?

No, there is no indoor pool at this hotel.

Is Hotel & Spa La Mansión del Burro Azul good for couples?

Amenities that appeal to couples at this hotel include a comfy mattress, a late night room service menu, and a hydromassage showerhead.

Are there hot tubs at Hotel & Spa La Mansión del Burro Azul?

No, but guests can enjoy a steam room at this hotel.

Does Hotel & Spa La Mansión del Burro Azul have a restaurant with a breakfast menu?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a restaurant that serves breakfast.

Does Hotel & Spa La Mansión del Burro Azul allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel & Spa La Mansión del Burro Azul.

Does Hotel & Spa La Mansión del Burro Azul have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel & Spa La Mansión del Burro Azul?

The closest major airport to Hotel & Spa La Mansión del Burro Azul is Queretaro Intl. Airport (QRO), which is 20.7 mi away (37 minutes by car).

Can I book a room with a balcony at Hotel & Spa La Mansión del Burro Azul?

Yes, some guestrooms at this hotel offer either a balcony or a patio.

Reviews

Hotel & Spa La Mansión del Burro Azul Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 216 out of 442 reviews
Rating 8 - Good. 124 out of 442 reviews
Rating 6 - Okay. 69 out of 442 reviews
Rating 4 - Poor. 19 out of 442 reviews
Rating 2 - Terrible. 14 out of 442 reviews

Reviews

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They need to update the pictures, we were expecting a spa restaurant, and more, the pictures don't match the actual hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Martha

The place is absolutely beautiful and original.
Stayed 1 night in May 2025

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2025

10/10 Excellent

Cyril

Stayed 1 night in Nov 2024

8/10 Good

Alejandro

Liked: Property conditions & facilities
Muy bien
Stayed 1 night in Sep 2024

8/10 Good

leticia

Traveled with partner
Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024

2/10 Terrible

juliana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi experiencia fue muy mala ,despues de 4 horas de viaje desde ciudad de mexico y tener un reserva confirmada y pagada el lugar no me atendio porque llegue a las 12 am sin importar que avise via whatsapp de mi llegada simplemente no les importo y me dejaron fuera en la madrugada
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

10/10 Excellent

Rosalina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Ana Lucia

Stayed 2 nights in Sep 2022

4/10 Poor

Carl

Stayed 3 nights in Sep 2022

10/10 Excellent

María Eugenia

Stayed 1 night in Jul 2022

8/10 Good

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Stayed 2 nights in May 2022

10/10 Excellent

Kevin Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Stayed 2 nights in Feb 2022

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Super quiet, and traditional style.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in the heart of Queretaro!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very beautiful hotel!! Will definitely go back!
Stayed 1 night in Apr 2021

10/10 Excellent

Autry, Silao, México

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

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