Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel with a full-service spa connected to the convention center in Querétaro

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Standard Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa
Room service
Laundry
Housekeeping
Free WiFi
Business services

Explore the area

Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000

Josefa Ortiz de Domínguez Auditorium
‪14 min walk‬
Santa Rosa de Viterbo Temple
‪15 min walk‬
Autonomous University of Querétaro
‪5 min drive‬
Querétaro, Querétaro (QRO-Querétaro Intl.)
‪28 min drive‬

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Room options

Standard Room, 1 Double Bed

86 sq ft
Sleeps 2
1 Double Bed

Classic Room, 2 Double Beds

Very good

86 sq ft
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed

Exceptional

64 sq ft
Sleeps 2
1 King Bed

About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel & Spa La Mansión del Burro Azul is a leisurely stroll from popular sights such as Theater of the Republic and Neptune Fountain. This 3.5-star hotel has 17 rooms and welcomes guests with a coffee shop/cafe, a full-service spa, and free in-room WiFi. It's connected to the convention center in central Querétaro and also close to Santa Rosa de Viterbo Temple and Franciscan Missions.

What's nearby

Aqueduct of Santiago de Querétaro - 10 min walk - 0.6 miles
Josefa Ortiz de Domínguez Auditorium - 14 min walk - 0.8 miles
Santa Rosa de Viterbo Temple - 15 min walk - 0.8 miles
Corregidora Stadium - 4 min drive - 2.4 miles
Autonomous University of Querétaro - 5 min drive - 1.9 miles

Getting around

Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

‪Pluma Lounge Cafe - ‬3 min walk
‪Santa Cecina - ‬2 min walk
‪Cafeteria la Palma - ‬4 min walk
‪Carnitas los Gordos - ‬4 min walk
‪Dodo Café Cóctel Bar - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel with a full-service spa connected to the convention center in Querétaro

A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel & Spa La Mansión del Burro Azul. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this hot springs hotel include coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area.

40-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include private yards, ovens, and stovetops.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Spanish

Similar properties

Hot Tub
Parking included
Free WiFi
Restaurant

$54 nightly

Jun 30 - Jul 1

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge) up to 33 km
Shopping center shuttle (surcharge)
Limo/town car service

Food and drink

A coffee shop/cafe
Coffee and tea in common areas

Things to do

Full-service spa
Sauna
Steam room

Family friendly

DVD player
In-room babysitting (surcharge)
Laundry facilities
Living room
Soundproofed rooms

Conveniences

Laundry facilities
Limited-hour front desk
Luggage storage
Newspapers in lobby
Shared microwave
Shared refrigerator

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Business services

Computer station

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance

1 building
2 floors
Built in 2017
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Pillow menu
Select Comfort mattress

Bathroom

Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels provided

Entertainment

40-inch flat-screen TV with cable channels
DVD player

Food and drink

Late-night room service
Oven
Stovetop

Access via exterior corridors
Free weekday newspapers
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Living room
Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 1 PM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:30 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 800 per vehicle (roundtrip)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, mobile payments, and cash

Mobile payment options include: PayPal

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 1:00 PM—-11:00 PM
Check-out: 1 PM
Minimum check-in age: 18

The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, mobile payments, and cash.
Mobile payment options include: PayPal.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No alcohol is served at Hotel & Spa La Mansión del Burro Azul.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro

Mansion Burro Azul Hotel

Mansion Burro Azul Hotel Queretaro

Moss Hotel Spa

& Mansion Burro Azul Queretaro

Hotel Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul Hotel

Hotel & Spa La Mansión del Burro Azul Querétaro

Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Frequently asked questions

Are free cancellation options available at Hotel & Spa La Mansión del Burro Azul?

Hotel & Spa La Mansión del Burro Azul offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel & Spa La Mansión del Burro Azul?

As of Jun 28, 2025, prices found for a 1-night stay for 2 adults at Hotel & Spa La Mansión del Burro Azul on Jul 5, 2025 start from $57.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel & Spa La Mansión del Burro Azul?

This hotel is situated in Downtown Querétaro, just steps from Casa de la Zacatecana Museum and Plaza de Los Fundadores, and within a short walk of Aqueduct of Santiago de Querétaro. You'll also find Plaza de Armas and Alameda Hidalgo Park less than a mile away.

Will I be able to park at Hotel & Spa La Mansión del Burro Azul?

No, this hotel doesn't offer parking.

Is there a spa available at Hotel & Spa La Mansión del Burro Azul?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, couples treatments, and body wraps.

Does Hotel & Spa La Mansión del Burro Azul include a casino at the property?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a casino.

Is there an indoor pool at Hotel & Spa La Mansión del Burro Azul?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel & Spa La Mansión del Burro Azul?

Amenities that appeal to couples at this hotel include a comfy mattress, a late night room service menu, and a hydromassage showerhead.

Are there hot tubs at Hotel & Spa La Mansión del Burro Azul?

No, but this hotel does have a steam room.

Does Hotel & Spa La Mansión del Burro Azul have a restaurant with a breakfast menu?

No, Hotel & Spa La Mansión del Burro Azul doesn't have a restaurant that serves breakfast.

Does Hotel & Spa La Mansión del Burro Azul allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel & Spa La Mansión del Burro Azul.

Does Hotel & Spa La Mansión del Burro Azul have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel & Spa La Mansión del Burro Azul?

The closest major airport to Hotel & Spa La Mansión del Burro Azul is Queretaro Intl. Airport (QRO), which is 20.7 mi away (37 minutes by car).

Are there rooms with balconies that I can book at Hotel & Spa La Mansión del Burro Azul?

No, at Hotel & Spa La Mansión del Burro Azul, there aren't any guestrooms that list a balcony.

Hotel & Spa La Mansión del Burro Azul Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

gerardo

Feb 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Jan 2025

10/10 Excellent

Cyril

Nov 14, 2024

Stayed 1 night in Nov 2024

8/10 Good

Alejandro

Sep 19, 2024

Liked: Property conditions & facilities

Muy bien

Stayed 1 night in Sep 2024

8/10 Good

leticia

Traveled with partner

Sep 1, 2024

Liked: Cleanliness, staff & service

Very nice property but it need some up keeping

Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Aug 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Traveled with family

Aug 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were friendly, the hotel was clean and the beds were very comfy.

Stayed 1 night in Jul 2024

2/10 Terrible

juliana

Traveled with family

Aug 10, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi experiencia fue muy mala ,despues de 4 horas de viaje desde ciudad de mexico y tener un reserva confirmada y pagada el lugar no me atendio porque llegue a las 12 am sin importar que avise via whatsapp de mi llegada simplemente no les importo y me dejaron fuera en la madrugada

Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Traveled with family

Aug 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Julio

Traveled with partner

Feb 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and clean and accessible to train station

10/10 Excellent

Rosalina

Traveled with group

Jan 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveler, Traveled with partner

Oct 15, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family

Sep 8, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with partner

Dec 5, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Ana Lucia

Sep 19, 2022

Stayed 2 nights in Sep 2022

4/10 Poor

Carl

Sep 9, 2022

Stayed 3 nights in Sep 2022

10/10 Excellent

María Eugenia

Jul 3, 2022

Stayed 1 night in Jul 2022

8/10 Good

Carolina

Traveled with partner

May 7, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!

Stayed 2 nights in May 2022

10/10 Excellent

Kevin Eduardo

Traveled with partner

Feb 7, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.

Stayed 2 nights in Feb 2022

10/10 Excellent

George

Traveled with partner

Jan 18, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice place to stay. Super quiet, and traditional style.

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group

May 3, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Charming hotel in the heart of Queretaro!

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family

Apr 12, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location and very beautiful hotel!! Will definitely go back!

Stayed 1 night in Apr 2021

10/10 Excellent

Autry, Silao, México

Traveled with partner

Mar 23, 2020

Liked: Staff & service, amenities, property conditions & facilities

The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.

Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Mar 23, 2020

Stayed 1 night in Mar 2020

8/10 Good

Richard

Jan 7, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Bonito

Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.

Stayed 1 night in Jan 2020

8/10 Good

Bob

Traveled with group

Nov 2, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suprised

Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative. I would stay again!!!

Stayed 2 nights in Oct 2019