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DoubleTree by Hilton Hotel Queretaro

3.5 out of 5.0

Recent guest reviews

This hotel is situated far from the center. The accessories in the rooms are essential, the indoor swimming pool is very small, The hall is absolutely unpleasant, the breakfast very poor, the service level it is also very poor. In the room there was the iron without the ironing board. only one clothe hanger into the wardrobe. The TV was not working well. I can't understand why a prestigious hotel corp. like Hilton is embedding this structure.

The hotel was very clean. It has a nice restaurant with a good variety of food choices. The location was within walking distance of a few other restaurants and a Walmart like store. This was great for me, because of my long stay. Hotel staff was top notch!

The staff at this hotel was great and the hotel was super clean! the location was great to main attractions. The breakfast was great they have many options and to make it a premium breakfast it only cost me about 3 dollars more.

The hotel is on the outskirts of town but provides an excellent experience. Service was great. Staff are warm and friendly. Both room service and restaurant food were above average. The historic center is a quick Uber ride away. I would definitely stay here again.

I stayed here for three nights just before Christmas, and while I rarely go out of my way to write online reviews, I wanted to say that everyone I interacted with on the staff was extremely friendly and went out of their way to be helpful-- setting up rides into the centro for me for free via the courtesy van, helping with some translation (my spanish is poor) and so on. Additionally, the room was clean, the bed was comfortable, and the breakfast decent. I recommend.

Never felt so unwelcomed at any hotel until I got to this one. Un believable. He pointed the direction of the elevator without taking the view off his cell phone. Imagine that. The only reason I'm giving this hotel 2 points it's because the rest of the staff was ok.

It was a great experience!!! Fast, very friendly & efficient personel. The indoors pool is an excelent trademark especially on winter times. Beds are comfortable enough and there is a little coffe machine in the room.

We ran from the busy Mexico City and getting into this hotel was a good idea. The rooms are decent size and the hotel is fully equipped with good internet, swimming pool, gym and restaurant. There are bigger rooms good for families with kids with extension beds. Just across the road is La Comer a hypermarket and there are some restaurants close by incase you don't want to dine in the hotel. The city centre is not far away like 10 minutes drive and wonderful place to be after sunset. Also for the sports lovers it is just adjacent to the stadium in case you are there for a match or concert.

Good: 1) Food in the restaurant is decent and just what I needed after a long work day 2) Breakfast in morning is included and good depending on what you ask for 3) Rooms are clean and bed is comfortable 4) Internet speed is adequate 5) Location is convenient even though the area is very congested 6) Security made there presence known 7) Welcome snack brought to the room was a nice gesture 8) AC in the room is excellent. Hot water and good pressure. Bad: 1) Had to move to another room because the ventilation system was blowing cigarette smoke into my room. Hotel is non smoking but security didn't correct the issue. 2) Second room was next to reception office. They decided to have a scream and laugh party until midnight. Walls are very thin and I heard everything even with ear plugs in. I ended up feeling terrible the next morning with only 3 hours of sleep. 3) The next day I complained. They "made it right" and moved me to another room on the third floor but people on above me sounded like a herd of cattle partying until 2 am. Women laughing / laughing and loud conversation was very disrespectful on neighbors. Seems like the building is not very sound proof. 4) I used the mobile app to check in which at any other Hilton property allows you to choose your room and just pick the key up at reception. Even though my credit card info is in the system the guy at the front desk still had to spend 10 minutes of my time to open a voucher and get 3 signatures on various forms. Comon man! get some training and get up to speed with the rest of the Hilton chain. As noted in other reviews, this Doubletree is small and only has 1 tiny elevator. The rooms are good size but the lobby is very small and poorly laid out with small attached closet room they use as a bar. It would be nice if there were other Hilton properties in Queretaro that meet the minimum standards.

Doubletree hotel in Queretaro - very helpful service and nice facilities. Breakfast included local, very tasty specialties and not just the usual dishes. At the current USD to MEX conversion rate this is a great price for the quality.

Luis M. Vega y Monroy 410 Queretaro QRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Downtown Queretaro within a short walk of Corregidora Stadium, DoubleTree by Hilton Hotel Queretaro is within 2 miles (3 km) of Alameda Hidalgo Park. This 100-room, 3.5-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. Located centrally in Queretaro, it's also near Santa Rosa de Viterbo Temple and Temple of Santa Cruz.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6 AM to noon.


Rooms

DoubleTree by Hilton Hotel Queretaro's 100 rooms are air-conditioned and provide washers/dryers, MP3 docks, and espresso makers. LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

At DoubleTree by Hilton Hotel Queretaro, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include 2 meeting rooms, a conference center, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 534 reviews