DoubleTree by Hilton Hotel Queretaro3.5 out of 5.0
Recent guest reviews
Doubletree hotel in Queretaro - very helpful service and nice facilities. Breakfast included local, very tasty specialties and not just the usual dishes. At the current USD to MEX conversion rate this is a great price for the quality.
Was not satisfied with the quility for the price we paid. Restaurant breaksfast was terrible and expensive. Front desk could not give recommendations for places near by to visit. The only thing good was the cookie given upon registering.
It took me 10 minutes to make a reservation. I should've booked on line. I ask the lady on the phone a few questions about shuttle service she did not know. When we got there we had two room none of the cards keys work so I had to go back to the front counter to get them activated again. Staff in the lobby never offer to help . We will never stay there. Muy mala experiencia y mal servicio, nos tomó 10 minutos hacer la reservación y la señorita que nos atendió no supo contestar nuestras preguntas. Al llegar ahí nos dieron las tarjetas para abrir nuestros cuartos, cuando llegamos a ellos ninguna funcionó tuve que regresar al lobby a que las activarán nuevamente. Los empleados en el lobby nunca se ofrecieron a ayudar. Nunca me hospedaría en ese hotel.
Excellent option if you're doing business in Queretaro! Everything is nearby! Convenience stores, dry cleaners, pharmacies, Queretaro's business center, etc! The suites are clean and comfortable, they have nice staff.
This was the first time to Queretaro and felt that the Doubletree was a safe bet Hotel. Establishment was clean and the staff very courteous and friendly . Bar is only for drinks no food available and a little boring, they play the same music videos over and over. There was no entertainment or food within walking distance.
It’s a quite simple hotel, with kind of spacious regular rooms. Really clean and good service. Location is OK only if you have to be around south & center Queretaro areas. There’s nothing to do within walking distance. The breakfast is OK, with good service. Gym is really small with old equipments. It’s an OK hotel.
I visited Queretaro for a Customer Training and choose Double Tree for our stay, great service, very friendly helpful staff! Make us feel like home! Close to stores for basic needs, restaurants, great taquerias, Pollo Feliz!, and easy to get to Queretaro down town and easy exit to the airport.
Ask for transportation from Airport to Hotel and the Hotel Front Desk staff kept me for over 2 hours making excuses and not resolving the transportation issues. Ended resolving myself. Also employee was rude.
Great hotel, clean rooms, great little pool. Good internet connection. Was in town for business and the pool was perfect after a successful but crazy day of meetings. Staff was pretty friendly. The in-hotel restaurant was OK. Staff was great but the food was just meh.
This hotel is a great option. The hotel location and the hotel amenities were delightful. The front desk staff are really helpful and nice and their hospitality is impeccable. We were treated as valuable guests. The rooms are comfortable and the pool and fitness center are good options. The restaurant offers good meal options and the entire hotel staff was always accommodating to our travel needs.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 495 reviews