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DoubleTree by Hilton Hotel Queretaro

3.5 out of 5.0

Recent guest reviews

We ran from the busy Mexico City and getting into this hotel was a good idea. The rooms are decent size and the hotel is fully equipped with good internet, swimming pool, gym and restaurant. There are bigger rooms good for families with kids with extension beds. Just across the road is La Comer a hypermarket and there are some restaurants close by incase you don't want to dine in the hotel. The city centre is not far away like 10 minutes drive and wonderful place to be after sunset. Also for the sports lovers it is just adjacent to the stadium in case you are there for a match or concert.

Good: 1) Food in the restaurant is decent and just what I needed after a long work day 2) Breakfast in morning is included and good depending on what you ask for 3) Rooms are clean and bed is comfortable 4) Internet speed is adequate 5) Location is convenient even though the area is very congested 6) Security made there presence known 7) Welcome snack brought to the room was a nice gesture 8) AC in the room is excellent. Hot water and good pressure. Bad: 1) Had to move to another room because the ventilation system was blowing cigarette smoke into my room. Hotel is non smoking but security didn't correct the issue. 2) Second room was next to reception office. They decided to have a scream and laugh party until midnight. Walls are very thin and I heard everything even with ear plugs in. I ended up feeling terrible the next morning with only 3 hours of sleep. 3) The next day I complained. They "made it right" and moved me to another room on the third floor but people on above me sounded like a herd of cattle partying until 2 am. Women laughing / laughing and loud conversation was very disrespectful on neighbors. Seems like the building is not very sound proof. 4) I used the mobile app to check in which at any other Hilton property allows you to choose your room and just pick the key up at reception. Even though my credit card info is in the system the guy at the front desk still had to spend 10 minutes of my time to open a voucher and get 3 signatures on various forms. Comon man! get some training and get up to speed with the rest of the Hilton chain. As noted in other reviews, this Doubletree is small and only has 1 tiny elevator. The rooms are good size but the lobby is very small and poorly laid out with small attached closet room they use as a bar. It would be nice if there were other Hilton properties in Queretaro that meet the minimum standards.

Doubletree hotel in Queretaro - very helpful service and nice facilities. Breakfast included local, very tasty specialties and not just the usual dishes. At the current USD to MEX conversion rate this is a great price for the quality.

Was not satisfied with the quility for the price we paid. Restaurant breaksfast was terrible and expensive. Front desk could not give recommendations for places near by to visit. The only thing good was the cookie given upon registering.

It took me 10 minutes to make a reservation. I should've booked on line. I ask the lady on the phone a few questions about shuttle service she did not know. When we got there we had two room none of the cards keys work so I had to go back to the front counter to get them activated again. Staff in the lobby never offer to help . We will never stay there. Muy mala experiencia y mal servicio, nos tomó 10 minutos hacer la reservación y la señorita que nos atendió no supo contestar nuestras preguntas. Al llegar ahí nos dieron las tarjetas para abrir nuestros cuartos, cuando llegamos a ellos ninguna funcionó tuve que regresar al lobby a que las activarán nuevamente. Los empleados en el lobby nunca se ofrecieron a ayudar. Nunca me hospedaría en ese hotel.

Excellent option if you're doing business in Queretaro! Everything is nearby! Convenience stores, dry cleaners, pharmacies, Queretaro's business center, etc! The suites are clean and comfortable, they have nice staff.

This was the first time to Queretaro and felt that the Doubletree was a safe bet Hotel. Establishment was clean and the staff very courteous and friendly . Bar is only for drinks no food available and a little boring, they play the same music videos over and over. There was no entertainment or food within walking distance.

It’s a quite simple hotel, with kind of spacious regular rooms. Really clean and good service. Location is OK only if you have to be around south & center Queretaro areas. There’s nothing to do within walking distance. The breakfast is OK, with good service. Gym is really small with old equipments. It’s an OK hotel.

I visited Queretaro for a Customer Training and choose Double Tree for our stay, great service, very friendly helpful staff! Make us feel like home! Close to stores for basic needs, restaurants, great taquerias, Pollo Feliz!, and easy to get to Queretaro down town and easy exit to the airport.

Ask for transportation from Airport to Hotel and the Hotel Front Desk staff kept me for over 2 hours making excuses and not resolving the transportation issues. Ended resolving myself. Also employee was rude.

Luis M. Vega y Monroy 410 Queretaro QRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Downtown Queretaro within a short walk of Corregidora Stadium, DoubleTree by Hilton Hotel Queretaro is within a mile (2 km) of Josefa Ortiz de Domínguez Auditorium. This 100-room, 3.5-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. Located centrally in Queretaro, it's also near Santa Rosa de Viterbo Temple and Alameda Hidalgo Park.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

DoubleTree by Hilton Hotel Queretaro's 100 rooms are air-conditioned and provide washers/dryers, MP3 docks, and espresso makers. LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include free newspapers, free bottled water, and safes.


Property features

At DoubleTree by Hilton Hotel Queretaro, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include 2 meeting rooms, a conference center, and a 24-hour business center.

Room options

Room, 1 King Bed

King 1 | Sleeps 2

King junior suite

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 508 reviews