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Hotel Mamá Carlota

Property class: 3.5
VIP Access

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Photo gallery for Hotel Mamá Carlota

An indoor corridor with a wrought iron gate, a potted plant, and a chair with a cushion.
A wooden table with a framed menu, a woven light fixture, and white pillows on a bed.
A dining area with tables and chairs, a large plant, and decorative wall art.
Two pink wire-framed chairs, a small round table with a basket and a book, and a grey curtain in a room with a plain white wall and grey flooring.
A balcony with a wrought iron railing, potted plants, and a lemon tree with ripe fruit.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪6 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

A bedroom with a bed, two bedside lamps, a nightstand, a colorful abstract painting, and a balcony with a railing.

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a ceiling fan, wall-mounted lamps, and a small table.

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Non Smoking

A neatly made bed with white linens and a grey throw blanket. There are two bedside tables with lamps and a framed picture on one.

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Querétaro

Located in Downtown Querétaro, Hotel Mamá Carlota is within a 10-minute walk of popular sights such as Zenea Garden and San Francisco Temple. This 11-room, 3.5-star hotel has in-room conveniences like balconies, Smart TVs, and TVs.

What's nearby

  • Zenea Garden - 3 min walk - 0.2 miles
  • Plaza de Armas - 7 min walk - 0.4 miles
  • Teatro de la Ciudad - 9 min walk - 0.5 miles
  • Alameda Hidalgo Park - 17 min walk - 0.9 miles
  • Aqueduct of Santiago de Querétaro - 6 min drive - 1.2 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 39 min drive

Restaurants

  • ‪La Mariposa - ‬4 min walk
  • ‪Churros Corregidora - ‬1 min walk
  • ‪Maximiliano - ‬3 min walk
  • ‪El Cachanilla Tacos & Beer - ‬4 min walk
  • ‪La Gotita De Agua - ‬2 min walk

About this property

Hotel Mamá Carlota

Hotel Mamá Carlota features free WiFi in public areas, a library, and a terrace. Free offsite parking is available if you drive. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a water dispenser, wedding services, and a communal living room.
43-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. In-room massages are available, and other amenities include balconies or patios and ceiling fans.

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,008 reviews
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The price is $47
Nov 16 - Nov 17
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 6:00 AM to 11:30 PM
  • Secured self parking on site (MXN 150 per night; includes in/out privileges)

Things to do

  • Library

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Ceiling fan
  • Electrical adapters
  • Iron/ironing board on request
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Secured self parking fee: MXN 150 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Is a free cancellation option available at Hotel Mamá Carlota?

Hotel Mamá Carlota provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Mamá Carlota?

As of Nov 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Mamá Carlota on Nov 2, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Mamá Carlota?

This hotel is situated in Downtown Querétaro, just steps from Theater of the Republic, and within a 10-minute walk of Zenea Garden and Plaza de Armas. You'll also find Teatro de la Ciudad and Alameda Hidalgo Park less than a mile away.

Is there parking available at Hotel Mamá Carlota?

Yes, secured parking is offered for MXN 150 per night with in/out privileges.

Is a spa located at Hotel Mamá Carlota?

Spa services at the hotel include massages.

Does Hotel Mamá Carlota feature a casino?

No, Hotel Mamá Carlota doesn't have a casino.

Will I find an indoor pool at Hotel Mamá Carlota?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Mamá Carlota?

Amenities that appeal to couples at this hotel include in-room massages, a rainfall showerhead, and Netflix.

Does Hotel Mamá Carlota have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Mamá Carlota have a restaurant with a breakfast menu?

No, Hotel Mamá Carlota doesn't have a restaurant that serves breakfast.

Will Hotel Mamá Carlota allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Mamá Carlota.

Does Hotel Mamá Carlota have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Mamá Carlota?

The closest major airport to Hotel Mamá Carlota is Queretaro Intl. Airport (QRO), which is 21.1 mi away (39 minutes by car).

Are there rooms with balconies at Hotel Mamá Carlota?

Yes, every guestroom at Hotel Mamá Carlota comes with a balcony/patio and some offer courtyard views.

Does Hotel Mamá Carlota host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Mamá Carlota.

Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 265 out of 432 reviews
Rating 8 - Good. 103 out of 432 reviews
Rating 6 - Okay. 38 out of 432 reviews
Rating 4 - Poor. 10 out of 432 reviews
Rating 2 - Terrible. 16 out of 432 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Clean, quiet, courteous staff and nearby shopping and dining.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and perfect position. Only thing, water should be hotter.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staffs
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in downtown Queretaro
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Convenient location. Attentive staff.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a reasonable small hotel with limited facilities but very clean.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Place is well situated in the. Historic center the only trouble we had was the fan on the ceiling to loud and the room very hot
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Center of Querétaro
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! The only thing there’s no breakfast.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 8 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice 💕
Stayed 2 nights in Oct 2024

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